Congratulations Adobe on GPU identification in 8.1.0.81

Guess what is new in Premiere CC 2014 8.1 release?
No more "cuda_supported_cards.txt" or "opencl_supported_cards.txt" files!
Both this laptop and my main editing computer with so called "unsupported" GPU's (GTX 765M and GTX970) are working fine and even opening an older CS6 project I did not get the "unsupported" message. I believe it did come up initially and I just breezed by it but now opening a third older CS6 project that had a much older GPU when it was last opened did not give me the message. Evidently, once Premiere 8.1.0.81 learns that it is a hardware accelerated usable GPU never asks you again. I further tried installing a second GPU a GTX 770 Sc along with the GTX 970 Sc and Premiere saw it immediately.
Congratulations again to Adobe on this great improvement for Premiere.

Welcome to the forums.
I did not imply that there was any problem with the GTX 770 and the GTX 970. I actually run these both in CS6 (one at a time) very successfully. In earlier CC you got problems with notices that these cards were "uncertified" and one way of getting them to work was to edit the appropriate files. Now in Premiere Pro 8.1.0.81 those two files do not exist and recognition of a card that supports hardware accelerated MPE effects and features is automatic.
Maybe someone can comment on After Effects in the new version if this is also automatic.

Similar Messages

T440 and Adobe certified GPU

With the new Premier Pro 2014 I suddenly couldn't playback videos in Premier Pro 2014. I checked for possible solutions and was advised to check that I have the correct graphics driver. I do have the latest graphics driver, but I'm still not able to playback videos in Premier Pro. Premier Pro requires Adobe certified GPU. Is the T440 GPU Adobe certified? What else can I try?

mytaxsite.co.uk wrote:
You should also receive an invitation to become an MVP...
MVP status isn't automatic unless you meet additional criteria.
See MVP Badge Program for Details -
http://forums.adobe.com/docs/DOC-2327#MVP_badge_program
free products and other benefits.
That's a myth.
I pay for my software & services the same as everybody else.
Nancy O.

AIR 3.4 - Congratulations Adobe!

As developers we are the first to bicker and complain when things don't work the way we'd like them to.
This isn't one of those posts!
I am very impressed with the improvements in AIR 3.4 BETA
All of the memory crashes, lagging, etc I was seeing all the way to 3.3 have vanished.
I'm now swiping 60,000+ pixels on an iPad3 and it's butter!
So now my question.... how long is 3.4 in BETA? now that my app is flying! .. I'm happy to go public!

Ah sounds like 3.4 might be yet another improvement worth looking forward to, hope it is ready by the time my next app version is. Somebody who (i think) is with adobe commented one of my threads on camera transparency problems in iOS and hopefully that gets fixted too.
Did it fix this camera UI problem, cchilds87?
http://flashvisions.com/air/workaround-for-adobe-air-saving-2-duplicate-copies-of-image-us ing-cameraui/
Thats really been bugging me and I would rather not write an ugly android-specific work around.

FAQ: What features use the GPU and how do I troubleshoot GPU issues?

Photoshop CS6 GPU FAQ
Introduction
This document provides a quick reference guide to video card usage in Photoshop. Some features require a compatible video card to work; if the video card or its driver is defective or unsupported, those features will not work at all. Other features use the video card for acceleration and if the card or driver is defective those features will run more slowly.
Mercury Graphics Engine
The Mercury Graphics Engine (MGE) represents features that use video card, or GPU, acceleration. In Photoshop CS6, this new engine delivers near-instant results when editing with key tools such as Liquify, Warp, Lighting Effects and the Oil Paint filter. The new MGE delivers unprecedented responsiveness for a fluid feel as you work.
MGE is new to Photoshop CS6, and uses both the OpenGL and OpenCL frameworks. It does not use the proprietary CUDA framework from nVidia.
In order to use MGE, you must have a supported video card and updated driver. If you do not have a supported card, performance will be degraded. In most cases the acceleration is lost and the feature runs in the normal CPU mode. However, there are some features that will not work without a supported video card.
GPU features added in Photoshop CS6
Adaptive Wide Angle Filter (compatible video card required)
Liquify (accelerated by compatible video card with 512MB VRAM, GPU mode unavailable on Windows XP)
Oil Paint (compatible video card required)
Warp and Puppet Warp (accelerated by compatible video card, GPU mode unavailable on Windows XP)
Field Blur, Iris Blur, and Tilt/Shift (accelerated by compatible video
card supporting OpenCL, GPU mode unavailable on Windows XP)
Lighting Effects Gallery (compatible video card required with 512MB
VRAM, unavailable on Windows XP)
New 3D enhancements (3D features in Photoshop require a compatible video card with 512MB VRAM, unavailable on Windows XP):
Draggable Shadows
Ground plane reflections
Roughness
On-canvas UI controls
Ground plane
Liqht widgets on edge of canvas
IBL (image based light) controller
* Note that all 3D features are unavailable on Windows XP in Photoshop CS6
GPU features added in previous versions of Photoshop
Scrubby Zoom. See Zoom continuously
Heads Up Display (HUD) color picker. See Choose a color while painting
Color sampling ring. Choose colors with the Eyedropper tool
Brush dynamic resize and hardness control. See Resize or change hardness of cursors by dragging
Bristle Brush tip previews. Bristle tip shape options
Rule of thirds crop grid overlay. Crop images
Zoom enhancements. Smooth display at all zoom levels and temporary zoom. See Zoom continuouslyTemporarily zoom an image
Animated transitions for one-stop zoom.
Flick-panning.
Rotate the canvas. Use the Rotate View tool
View nonsquare pixel images. Adjust pixel aspect ratio
Pixel grid. Hide the pixel grid
Adobe Color Engine (ACE).
Draw Brush tip cursors. Resize or change hardness of cursors by dragging
Adobe Bridge GPU features
Preview panel
Full-screen preview
Review mode
See Preview and compare images in Adobe Bridge CS6 Help for information on all of these features.
GPU/OpenGL preferences in Photoshop CS6
The advantages of using a compatible video card (GPU) with Photoshop are that you can experience better performance and more features. Problems can occur if you have an older video card with limited VRAM or if you use other programs at the same time as Photoshop that use the GPU.
Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
In the Performance panel, make sure Use Graphics Processor is selected in GPU Settings.
Click Advanced Settings and specify the following options:
Mode > Basic
Mode > Normal
Mode > Advanced Provides the benefits of Normal mode as well as newer OpenGL advances that can result in improved performance.
Use Graphics Processor to Accelerate Computation
Use OpenCL Uses the GPU to accelerate the new blur filters (Field Blur, Iris Blur, and Tilt-Shift) – OpenCL will only be available on newer GPUs that support OpenCL v1.1 or higher
Anti-Alias Guides And Paths Allows the GPU hardware to smooth the edges of drawn guides and paths.
30 Bit Display (Windows only) Allows Photoshop to display 30 bit data directly to screen on video cards that support it
Quick GPU Troubleshooting Steps
You can experience problems such as artifacts, errors, and crashes if there are incompatibilities between Photoshop and the display components that access the GPU.
If you experience crashes, incorrectly rendered windows or objects, redraw issues, or performance issues while running Photoshop, first determine whether OpenGL is causing the problem.
Turn off OpenGL.
Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
In the Performance panel, uncheck Use Graphics Processor. Click OK.
Restart Photoshop, and perform the same function.
If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, see Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x (cpsid_82414).
If the problem resolves, proceed with the rest of the troubleshooting steps to fix OpenGL.
Make sure that you're using the latest update of Photoshop.Updates fix bugs and issues.
Update the display driver.Updated display drivers can fix many issues, such as crashing, incorrectly rendered objects, and performance problems. Determine what video card you have and go directly to the manufacturer's website (nVidia or ATI/AMD) and download the latest driver. (Note: Simply doing a Windows Update is does not guarantee you are using the latest driver. You must go directly to the nVideo or ATI/AMD websites to get the absolute latest driver.) After you update your driver, turn on Use Graphics Processor in Photoshop preferences.
Reset preferences.
Resetting preferences returns OpenGL settings to their default status. Reset Photoshop preferences by pressing and holding Shift+Ctrl+Alt (Windows) or Shift+Option+Command (Mac OS) immediately after you start Photoshop.
Click Yes when asked if you want to delete the Adobe Photoshop Settings File.
Retry the function that caused the problem.
Change the OpenGL mode to Basic.
Setting the OpenGL mode to Basic uses the least amount of GPU memory and the most basic GPU feature set.
Close all documents.
Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS)
In the Performance panel, click the GPU Settings Advanced Settings button.
Choose Mode > Basic
Restart Photoshop.
If this solution resolves the problem, switch to Normal mode. See if the issue recurs. If the issue recurs, return to Basic mode.
Note: If you’re changing GPU preferences to troubleshoot a problem, re-launch Photoshop after each change.
If you are using more than one video adapter, remove the additional cards.
Multiple video adapters can cause problems with GPU accelerated or enabled features in Photoshop. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop.
Note: Using two video adapters does not enhance Photoshop's performance.
Check your Cache Levels setting.
If you've set your Cache Levels to 1 in Photoshop preferences, you can experience performance issues with GPU features. Reset Cache Levels to the default setting, which is 4.
Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences (Mac OS)
In the Performance panel, choose Cache Levels > 4.
The GPU Sniffer
To help guard against Photoshop crashes related to bad GPU hardware or drivers, Photoshop employs a small program called the GPU Sniffer. Every time Photoshop is launched, Photoshop launches the sniffer. The sniffer runs rudimentary tests of the GPU and reports the results to Photoshop. If the sniffer crashes or reports a failure status to Photoshop, Photoshop will not use the GPU. The Use Graphics Hardware checkbox in the Performance panel of the Preferences will be unchecked and disabled.
The first time the sniffer fails, Photoshop will display a dialog indicating that it has detected a problem with the GPU. On subsequent launches the dialog will not appear unless the Photoshop preferences are reset.
If the user corrects the problem, either by replacing the video card or by updating the driver, then the sniffer will pass on the next launch and the Use Graphics Hardware checkbox will be enabled and returned to its previous state (enabled or disabled).
Tested video cards for Photoshop CS6
Adobe tested the following video cards before the release of Photoshop CS6. This document lists the video card by series. While the minimum amount of VRAM supported on video cards for Photoshop CS6 is 256MB, some features require 512MB of VRAM to be enabled.
Note: Adobe tested laptop and desktop versions of the following cards. Be sure to download the latest driver for your specific model. (Laptop and desktop versions have slightly different names.)
nVidia GeForce 8000, 9000, 100, 200, 300, 400, 500 series
nVidia Quadro 400, 600, 2000, 4000 (Mac & Win), CX, 5000, 6000
AMD/ATI Radeon 2000, 3000, 4000, 5000, 6000, 7000 series
AMD/ATI FirePro 3800, 4800, 5800, 7800, 8800, 9800, 3900, 4900, 5900, 7900
Intel Intel HD Graphics, Intel HD Graphics P3000, Intel HD Graphics P4000
Note: ATI X1000 series and nVidia 7000 series cards are no longer being tested and are not officially supported in CS6 – some basic GL functionality may be available for both these cards.
Note: 3Dand some Open GL features are disabled on Windows XP, as stated on : http://labs.adobe.com/technologies/photoshopcs6/

I've had several timeout since the pings were started. Got a some response times > 1ms (nothing greater than 7 or 8ms), but no timeouts.

Will Adobe Design Suite CS6 work for my computer?

I'm looking into getting adobe's design and web premium CS6 suite, but wasn't sure if would be compatible with my computer. I will admit I know little to nothing about computers unless we are talking photoshop or illustrator or graphics in general, and basic functions. I know near to nothing about processing speeds, cores, memory, etc. So, to get down to it I am on a MacBook Pro 15-inch Early 2011, I will be upgrading to Mountain Lion before I install the design suite. Hardware overview for my comp shows as this:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro8,2
Processor Name:          Intel Core i7
Processor Speed:          2.3 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          8 MB
Memory:          8 GB
Boot ROM Version:          MBP81.0047.B27
SMC Version (system):          1.69f3
Serial Number (system):          C02FD31ADF91
Hardware UUID:          4F8FD290-10D7-595A-8377-C36CC718EA7A
Sudden Motion Sensor:
State:          Enabled
On Adobe's site is says the System Requirements for Mac are:
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7
4GB of RAM (8GB recommended)
10.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
Additional disk space required for disk cache, preview files, and other working files (10GB recommended)
1280x900 display with 16-bit color and 512MB of VRAM; 1680x1050 display required and second professionally calibrated viewing display recommended for Adobe SpeedGrade
OpenGL 2.0–capable system
7200 RPM hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended)
DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
Java Runtime Environment 1.6
QuickTime 7.6.6 software required for QuickTime and multimedia features
Dedicated GPU card recommended (for optimal performance in SpeedGrade and for GPU-accelerated features in Adobe Premiere Pro and After Effects: NVIDIA Quadro 4000 or other Adobe-certified GPU card with at least 1GB of VRAM recommended); visit www.adobe.com/products/premiere/extend.html for supported cards
Optional: Tangent CP200 family or Tangent Wave control surface for SpeedGrade
This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.* Phone activation is not available.
Is this enough info to know whether it is compatible? If you need more information please let me know. If it is, could you tell me if it is compatible with my computer.
Thanks.

If you have one of the new dual core G5s that will work. If you don't then that RAM will not work. It is DDR2 and the older PowerMac G5s use DDR.

This morning I ask about the requirement to download the adobe Cs6 before i buy the product and the salesperson told me that i met the requirement for that particular software, so my surprise now when i open the file it says an error because my computer d

this morning I ask to a sales person about the requirement to download the adobe Creative Cs6 before i buy the product and the salesperson told me that my computer met the requirement for that particular software, so my surprise now when i open the file it says an error because my computer doesn't meet this requirement, my computer is a OS X 10.5.8 and the requirement is OS X v10.6.8 or v10.7 what can i do?

The requirements are online. For the Master Collection the requirements on Macs are:
Mac OS
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7
4GB of RAM (8GB recommended)
15.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash-based storage devices)
Additional disk space required for disk cache, preview files, and other working files; 10GB recommended
1280×900 display with 16-bit color and 512MB of VRAM; 1680×1050 display required and second professionally calibrated viewing display recommended for Speedgrade
OpenGL 2.0-capable system
DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
Java™ Runtime Environment 1.6
Eclipse™ 3.7 Cocoa version (for plug-in installation of Flash Builder); the following distributions are supported: Eclipse IDE for Java EE and Java Developers, Eclipse Classic, Eclipse for PHP Developers
QuickTime 7.6.6 software required for QuickTime features, multimedia, and HTML5 media playbackOptional: Adobe-certified GPU card for GPU-accelerated performance in Premiere Pro; see the latest list of supported cards
Optional: Adobe-certified GPU card for GPU-accelerated ray-traced 3D renderer in After Effects; see the latest list of supported cards
Optional: Tangent CP200 family or Tangent Wave control surface for Speedgrade
Optional: 7200 RPM or faster hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended) for video products
Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.* Phone activation is not available.
You should have been given the correct information. Adobe offers 30-day money back guarantee.
You can find return information here:
Return, cancel, or exchange an Adobe order

Laptop for editing with Adobe Premiere & After Effects CS6

Hi, I'm just started a company working with young people, and I need a laptop for editing some videos (short films/music videos).
I was looking at a cheap laptop to be able to run Adobe Premiere and After Effects smoothly. I was told that this laptop would run smoothly:
http://www.pcworld.co.uk/gbuk/hp-envy-m6-1178sa-15-6-laptop-17419990-pdt.html
Can anyone confirm this? The graphics card is not listed on the Adobe's website but I was told it's compatible?
Im new to this stuff so please help, thank you.

How realistic are the system requirements Adobe posts on their site?
System requirements
Windows
Intel® Pentium® 4 or AMD Athlon® 64 processor with 64-bit support; Intel Core®2 Duo or AMD Phenom® II processor required for Adobe® Premiere® Pro, After Effects®, and Encore®; Intel Core i7 processor required for Adobe SpeedGrade™
Microsoft® Windows® 7 with Service Pack 1 (64 bit) and Windows® 8. Refer to the CS6 FAQ for more information about Windows 8 support.*
2GB of RAM (4GB recommended) for 32 bit; 4GB of RAM (8GB recommended) for 64 bit
14.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
Additional disk space required for disk cache, preview files, and other working files (10GB recommended)
1280x900 display with 16-bit color and 512MB of VRAM; 1680x1050 display required, and second professionally calibrated viewing display recommended for SpeedGrade
OpenGL 2.0–capable system
Sound card compatible with ASIO protocol or Microsoft WDM/MME
DVD-ROM drive compatible with dual-layer DVDs (DVD+-R burner for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
Java™ Runtime Environment 1.6 (included)
Eclipse™ 3.7 (for plug-in installation of Adobe Flash® Builder®); the following distributions are supported: Eclipse IDE for Java EE and Java Developers, Eclipse Classic, Eclipse for PHP Developers
QuickTime 7.6.6 software required for QuickTime features, multimedia, and HTML5 media playback
Dedicated GPU card required for SpeedGrade (for optimal performance in SpeedGrade and for GPU-accelerated features in Adobe Premiere Pro and After Effects: NVIDIA Quadro 4000, 5000, or 6000 or other Adobe-certified GPU card with at least 1GB of VRAM recommended); visit www.adobe.com/products/premiere/extend.html for supported cards
Optional: Tangent CP200 family or Tangent Wave control surface for SpeedGrade
Optional: For SDI output, NVIDIA Quadro SDI Output card required for SpeedGrade
Optional: 7200 RPM hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended) for video products
This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.
You have to be from another world to believe these requirements. Note the last optional statement. Up to and including CS4 this stated:
Dedicated 7200 RPM hard drive (multiple fast disk drives, preferably RAID 0 configured) for video products.
Nobody in his right mind believes that system requirements get lower over time. It is purely a marketing lie to artificially lure prospective buyers.
The requirement to have two physical disks for CS6 is bogus.
If anything is bogus, it is the system requirements from Adobe and only fools would try to use a system with these minimum requirements, like this:
Pentium 4 with 4 GB of RAM, 24.5 GB of hard disk space is enough according to them.
Harm is confusing editing with getting high PPBM scores, I am afraid - again. Not all projects have 10 layers of H.264 stacked with heavy effects for two hours straight. The vast majority of editing is simple transitions and effects with 10 minutes of YouTube encoding twice a week.
Wrong assumption. I was thinking of a simple DV timeline with one single track. And however much you dislike the PPBM benchmark, it is the only available tool to show how well a system is setup and in balance. Question: Is your dislike of the benchmark based on the fact that your favorite HP Z820 does not do well?

Adobe CS6.0 out of memory error on iMac (early 2009)

Hi:
Adobe CS6.0 Photoshop is returning "Out of Memory (RAM)" errors and is unusable on a lab of iMacs.
The system exceeds Adobe minimum specs (1GB ram).
Our school has a lab of computers with both Adobe CS5.5 and Adobe CS6.0 Master Collection installed on a lab of iMacs (early 2009).
The computers all have 4GB of memory and come with an NVidia GeForce 9400M 256MB video card.
I notice that this video card shares ram with the main system.
CS5.5 runs perfectly well but CS6.0 is not co-operating.
We have updated Photoshop to version 13.04 and have run Apple's Software Update (latest version).
I have looked online and this is a known problem with computers that have Adobe CS5 & 6 installed with Mac OS10.7.x but only on certain video cards.
There are people out there with 32 GB ram having the same problem.
I'm guessing the answer may be to update the video card drivers somehow.
Your input is greatly appreciated.
Regards
ODrew

Hi ODrew,
I'm shocked you can operate OK with only 4GB of RAM, that certainly wasn't enough for my 2007 iMac to not continually slow down!?
CS6 Sys requiremnts...
Mac OS
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8, v10.7, or v10.8**
4GB of RAM (8GB recommended)
4GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
Additional disk space required for preview files and other working files (10GB recommended)
1280x900 display
7200 RPM hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended)
OpenGL 2.0–capable system
DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
QuickTime 7.6.6 software required for QuickTime features
Optional: Adobe-certified GPU card for GPU-accelerated performance
And I don't see that Video card supported...
http://www.adobe.com/products/premiere/tech-specs.html
I don't think you can upgrade that video card...
http://www.ifixit.com/Answers/View/93250/Upgrade+the+NVIDIA+GEFORCE+9400M+GRAPHI CS+PROCESS

Warp stabiliser rendering not improved by gpu

I have two PCs, both of which have an Adobe approved GPU installed. One PC has an Nvidia card, the other PC an AMD card. Both PCs/GPUs are recognised by the Mercury Playback Engine hence enabled in Premiere Pro. Although generally, I can see the advantage of the hardware accelerated effects in Premiere Pro, there's one effect which despite being supported, appears to be no different, and that's the Warp Stabiliser .
If I apply the warp stabiliser effect to a clip, the time taken to render is no different, regardless of whether the Mercury Playback Engine is hardware accelerated or not. I'm using the latest version of Premiere Pro CC on both PCs, and this is the only effect (at least from the hardware accelerated effects I've used) that I see no difference.
So two different PCs, both hardware configurations supported, and clearly the GPUs are doing their job - except for Warp Stabiliser. Is this expected behaviour, or something else?
Steve

I have two PCs, both of which have an Adobe approved GPU installed. One PC has an Nvidia card, the other PC an AMD card. Both PCs/GPUs are recognised by the Mercury Playback Engine hence enabled in Premiere Pro. Although generally, I can see the advantage of the hardware accelerated effects in Premiere Pro, there's one effect which despite being supported, appears to be no different, and that's the Warp Stabiliser .
If I apply the warp stabiliser effect to a clip, the time taken to render is no different, regardless of whether the Mercury Playback Engine is hardware accelerated or not. I'm using the latest version of Premiere Pro CC on both PCs, and this is the only effect (at least from the hardware accelerated effects I've used) that I see no difference.
So two different PCs, both hardware configurations supported, and clearly the GPUs are doing their job - except for Warp Stabiliser. Is this expected behaviour, or something else?
Steve

Brush lag GPU Acceleration with AMD FirePro M6000

Hello,
I currently have a Dell Precision M6700 which I had replaced my old laptop with in attempt to fix this very problem. I'm using Windows 7 x64 with Photoshop CC x64. Whenever I attempt to use my Cintiq 13HD with GPU acceleration enabled, the brush lags horribly on the smallest of canvases. Disabling GPU acceleration fixes it but I use many of the tools such as canvas rotation greatly. I've checked everything from spacing in brushes to trying different drivers. My drivers for my 13HD are the latest and as are the drivers for the Firepro M6000. I'm extremely confused as AMD states that this is a certified adobe photoshop gpu and the FirePro line is made with excellent OpenGL support as far as I'm aware.
I've searched other threads before with this issue and attempted various fixes to no avail. I'm especially baffled as this is a workstation class GPU. Any help would be much appreciated.
Thank you,
Amaron

Hallo,
it's been some time since your post, but can you tell me whether the issue has been resolved? I have a Cintiq 21UX and I'm thinking about buying a Dell Precision M6700 with exactly that Video Card, but if there's no prospect of it being supported properly in current and future Versions of Photoshop, then that's no option...
Thanks for any help!

Premiere Pro ignores GPU Mercury and OpenCL when transcoding

I posted this in the Media Encoder Forum, but it turns out it applies to Premiere Pro as well:
My setup is a Mac Pro with GTX 680 card for mac.
I bought this card, thinking it would do what Adobe advertised: "GPU Rendering - Work faster and take full advantage of your hardware with full GPU acceleration, now included in Adobe Media Encoder."
Yeah - it doesn't work that way.
I want to transcode FullHD H264 to XDCAM HD. GPU acceleration isn't happening. The GPU is idle, while the CPU does all the work. Sure, it I want do de-interlace or downscale to an SD Format, the GPU works. But apparently not for transcoding.
Adobe should not suggest that AME can take full advantage of my hardware, because it can't.
Just thought the community should know - good luck!

Old news: http://blogs.adobe.com/premierepro/2011/02/cuda-mercury-playback-engine-and-adobe-premiere -pro.html and Tweakers Page - What video card to use?

Adobe Muse: Impossible to start the application

Dear all,
since two days I cannot start Adobe Muse. Right after starting the program I am asked to type in my Adobe-ID for identification purposes. I type in my Adobe-ID and the only think happening afterwards is an error "I-200" telling me that my request cannot be delt with at the moment and I should try again later. The same error I am facing now for two days. What should I do? The other applications are working properly.
Thanks,
Katja

Hi Katja,
Please refer to the following forum post for I-200 error : http://forums.adobe.com/message/4808854
Please follow the steps mentioned in the post and you should be able to fix the issue.
Thanks,
Aishvarya Raj Rastogi

Basic system struggling with Standard Def MPG files

We built two news editors about 6 months ago and needed to build both computers for $1200. These were replacing two old Avid Newscutter XP systems from 2004...
Because we were shooting DVCAM on DSR-250 camera's or to .mov/.avi DV files on nNovia QC Decks on the camera's, the files were basic DV 25Mbps content in SD.
Based on the System Requirements of Adobe for Premiere CS5, I didn't feel I needed to build these as top end machines at the time.
They are as follows:
MSI Motherboard 77T-C45 http://www.newegg.com/Product/Product.aspx?Item=N82E16813130270
AMD Phenom II X2 555 Black Edition 3.2 GHz http://www.newegg.com/Product/Product.aspx?Item=N82E16819103846
Seagate Barracuda 80GB C: Boot Drive, Page File http://www.newegg.com/Product/Product.aspx?Item=N82E16822148231
Reused 1 TB Samsug 7200 rpm SATA Scratch drive from Avid system. E:\ Projects, raw files, Media cache files
Corsair XMS2 4GB (2x2GB) Dual Channel http://www.newegg.com/Product/Product.aspx?Item=N82E16820145184
PNY nVidia Quadro FX 380 256 MB 128-bit GDDR3 http://www.newegg.com/Product/Product.aspx?Item=N82E16814133274
Corsair 400W Power supply http://www.newegg.com/Product/Product.aspx?Item=N82E16817139008
Looking back at it now, and after reading a lot of posts, these systems are on the low end. Guess that is how Adobe gets more people to buy software, make it look like it will run on what you have, after you shell out the cash on the program you realize you have to upgrade hardware too..
The systems have been working great for the SD footage we needed them for. We are not going HD anytime soon as our entire studio, routers, switcher, CG, playout system, studio camera's and pretty much everything else would need updating. So I wanted editors that were more user friendly and would handle what we were working with and that is what I got. Figured in 3-5 years when HD comes along for us it will be time for entire new system on CS7 with 30 cores, 1 TB of memory and such... (More's Law)...
So new twist to the issue. We were having a lot of issues with camera's dying the last few months. It was getting hard to keep the DSR-250s working and even though I can buy them for $1000-$1500 used off of e-bay and they are in way better shape than ours, they were big, bulky and our reporters "one man band" it a lot and two of the young women are just shy of 5 foot. You should see a petite little reporter lug a huge shoulder mount camera up onto the tripod and run it when it is bigger than them.. Really funny!!
So I pushed for new camera's and found the new Sony HXR-NX5U met all our needs in that it is a Z1/Z5 style camera (smaller format) but has "NO TAPE"...Shoots to SD cards and a 4 GB class 2 gives 58 min each in SD.
It will shoot HD as AVCHD 24Mbps files and does SD as Mpeg-2 and 9 Mbps with AC3 audio. I demo'd a camera from Sony and did a lot of testing with it, I played a few clips on the CS5 systems and everything seemed ok. They did require a quick render and I think that has to do with the Mpeg-2 compression. It is about 1/4-1/2 time render so a 5 minute clip will take 1-2.5 minutes roughly to render out. Playback is ok even when not rendered but the video looks fuzzy on the CRT monitor looped off of our Firewire DSR-11 DVCAM deck. Not a big deal, they can edit and render at the end before dumping to tape.
Problem that came up today (we just started using the new camera's this week), when I went to diagnose system crashing, I found a simple news package on the timeline. Maybe 40 small clips, edited into a package, with simple edits. It was already rendered but I noticed the fan on the system was running fast which only happens if the CPU is working hard. (Front Case Fan 120mm is on the CPU fan header PWM control, CPU fan is on Northbridge fan connector non-PWM controlled) So the CPU fan (stock) is running at full speed but I used the MB temp monitoring to control the front fan so I could have a quiet system when it is not working hard.
That led me to open the task manager. I found that the CPU is running along at 94-98% for both Cores. Ram is ok as Premiere was using about 1.8GB of the 4 GB in the system. I checked the other system and it was doing the same thing.
What is odd, is premiere is just sitting there with a timeline open, mpeg-2 clips on it and me not doing anything it stays at 92% continually. I even close the project so I am out at the "new project" "Open Project" screen and no change. If I hit exit, then the CPU drops right away down to 7% and is fine. Open premiere back up into a project and CPU goes right back up. During a timeline Render it is 100%.
We are able to edit and they seem to work but it is causing the system to run Hot and is running the CPU at near max all the time. I added two more 80mm fans out the back that will help pull more hot air out.
Is my chip way to slow for mpeg? is there a setting that I must change to optimize editing mpeg-2? I am assuming it is the work to decode the video on the fly, something the DV video didn't require so much CPU for. I am not using GPU acceleration as I do not have a card that supports it even with the hack that I know of. And GPU Acc. doesn't work for DV firewire output either.
I am considering the following:
1. Buy larger aftermarket CPU cooler and overclock my chip as many say this "Black Edition" with an unlocked multiplier is a breeze to overclock up to 4 Ghz range. (but still only 2 cores)
2. Buy a replacement 4 or 6 core processor to replace it (also with the better than stock Cooler from above)
The only problem is having to spend so much money on additional hardware.
I am also going to optimize Windows 7 on these editors as I think Areo is running and other none essential things.
The big question is why is it maxing out when doing NOTHING????? Is it just trying to build that freeze frame on the screen as it is a picture between the I- frames? (i.e. not a real frame of video but one created by decoding the info of IPPBPPIPPBPPI etc.)
Any idea's/help would be great. Anyone else using this camera and the SD files? I didn't think this would be an issue as I had read post that people were editing this kind of stuff on CS3 a few years back. Can't believe it would cause a newer system so much grief..
Mark

function(){return A.apply(null,[this].concat($A(arguments)))}
function(){return A.apply(null,[this].concat($A(arguments)))}Harm Millaard wrote:
As you may have seen I posted your results. Your statement:
Looking back at it now, and after reading a lot of posts, these systems are on the low end.
is damn accurate. 8-th rank from the bottom and around 32 x slower than a fast system, out of nearly 200 systems tested. For DV that is still perfectly acceptable, but for AVCHD it is not enough.
Your problem is the same in every industry. One can increase productivity and reduce hazards or improve working conditions (like less bulky and heavy cameras), but only at a price, by investing in new technology. It makes no sense to only invest in new cameras, without also investing in new computer equipment. It would be similar to investing in new production machinery in a plant, but postponing the training required for employees to properly use that new machinery. IMO that is a typical example of 'penny-wise, pound foolish'.
When I built these systems 8 months ago, I was originally going to get CS4, then I read on the site the CS5 was just around the corner, didn't want to buy the version on it's way out so I held off. I had never been to this forum, wish I had, things might be different.... I went off of this list when deciding what we would need:
Intel® Core™2 Duo or AMD Phenom® II processor; 64-bit support required
64-bit operating system required: Microsoft® Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1 or Windows® 7
2GB of RAM (4GB or more recommended)
10GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash-based storage devices)
7200 RPM hard drive for editing compressed video formats; RAID 0 for uncompressed
1280x900 display with OpenGL 2.0–compatible graphics card
Adobe-certified GPU card for GPU-accelerated performance
Adobe-certified card for capture and export to tape for SD/HD workflows
OHCI-compatible IEEE 1394 port for DV and HDV capture, export to tape, and transmit to DV device
Sound card compatible with ASIO protocol or Microsoft Windows Driver Model
DVD-ROM drive compatible with dual-layer DVDs (DVD+-R burner for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
QuickTime 7.6.2 software required for QuickTime features
Broadband Internet connection required for online services*
I understand competely now that these systems are too slow, Adobe's own specs are way to low. I knew I was on the low end but the problem is we built them for DV so I wasn't expecting them to do much more than that. According to Adobe, I was in the (recommended Spec, not even the minimum...) If I was wanting to attempt AVCHD right now I would start over, but the desire now is to edit .mpg clips. It seems to be able to do that but when we have a few on the timeline and they are rendered the CPU just maxes out for no reason. But I have trouble duplicating it myself...
Today I went in and there was one .mpg clip on a timeline. I checked the CPU and it was running at 98%. I closed that project, started a new one with standard DV NTSC same as the reporters. Imported the same .mpg file that was on this reporters project. I placed it on the timeline just as she had it and did some cuts and worked with it for over 5 minutes. Rendered it all and the CPU looked fine, maybe 40-50% in bursts. Playing it would cause it to go up some, stop it would go down. Could not get it to do what it was doing for her. Closed my project re-opened hers and boom CPU to 98% again.
here are some screenshots:
You can see here is where opening her project caused the spike. Then not doing anything with Premiere it just floats along the top...
Media Cache on E:\ Drive, same as the project and .mpg file. 1 TB 7200 RPM drive.
Proceses that are running, mspaint only running as that is what I did the paste of the Alt+Print Screen to grab the task manager with.

Can you recommend a system for me?

Hello! I am looking into purchasing a new computer system to support my work projects and am not sure what to purchase. I mostly work with mass communication, photos, other graphics, print design as well as routine word processing. I use Illustrator and InDesign, but find it takes an eternity for large files to load. Even viewing photos has become challenging. My boss told me to buy a new system and told me to get whatever I needed. The problem is... I have no idea what that is!
My company utilizes a third-party IT vendor, which also helps us order and manage quipment. They made the following recommendations:
Windows 7 Professional
64 bit
8 gigs of RAM (minimum)
Seperate graphics card with 1 additional gig of memory dedicated to graphics
Is this a good recommendation? What would you change or add? I don't think I am in a position to have something that is ultra customized, so I am looking for something mostly out of the box which will fit my needs. I'll also mention that while Mac is often desirable, I am hoping to avoid that because I would be the only person on my entire team using an Apple system and I worry about integration challenges.
I welcome your thoughts and recommendations. Thanks so much!

Are you getting a desktop or notebook computer?
In terms of RAM, 8GB is the bare minimum but will at least work. I would recommend 16GB of RAM or more for a notebook computer (if possible, some models won't support that much). If you're getting a new desktop machine I'd definitely get as much RAM as possible. 24GB to 32GB would be good.
Definitely get a dedicated video card for either a notebook or desktop machine. "Integrated" graphics (a graphics chip on the motherboard that sucks on system RAM) is terrible for any creative or multimedia demands. Try to get a graphics card that supports Adobe's GPU acceleration. It makes a noticeable difference in how well Illustrator performs.
Make sure you get a fast internal hard disc drive. That makes a pretty big difference in opening and saving files as well as your boot up time. A solid state drive would be fastest, but most expensive (and you take a hit on storage capacity). Try to get a 2nd physical hard disc installed for scratch disc use (this is pretty easy to do with desktop machines). Use external USB 3.0 hard discs to back up your data.
Regarding the Mac or PC thing, that really should depend on the other applications you have to use and files you share with others. I'm on a Windows-based system due to sign industry specific software not available for the Mac platform. I also need to be able to run CorelDRAW and there's no Mac native version of it.
The Windows platform is definitely the most targeted by cyber criminals, but it's not difficult to protect yourself using a PC. A lot of people get their PCs infected by making pretty simple and obvious mistakes. Many PC users don't want to admit they got their computers infected by doing things they probably shouldn't have been doing, like seeking out pirated movies, music, porn and software. Windows users do need to make an effort to keep their machines updated with the latest security patches and have anti-virus software installed. Many don't bother with any of that out of laziness and then act like they have no responsibility when their machine gets infected. Quite a few computer users don't even have the basic knowledge to even know how to install patches, much less even find their way around in the computer's file system to keep their data organized. By the way, buying a Mac won't solve any of those knowledge problems. If cyber criminals start really concentrating on the Mac platform it's going to open a whole new can of worms concerning unprotected machines.
Tracking software is a very insidious thing. Even if the web browser and other software in your machine isn't doing it directly there's a chance other parties are looking at the packets of data your computer is exchanging with other servers. I recently watched the documentary "Citizen Four" on HBO. The things that various governments (including our own here in the US) are doing to violate privacy is pretty horrifying.

Serial number problem with CS6

This morning, after running for over a year, the serial number that came with the copy of CS6 that I bought last August stopped working. I got an "invalid serial number error" and that was the end of CS6. I tried getting help from Adobe, but to no avail. The website was full of deadends or irrelevant pages. When I finally got into the chat cue, and I still don't know how I found it because I haven't been able to find it again, after an hour of waiting I had to go to work. With only 9 other people in line ahead of me.
So I've uninstalled and reinstalled CS6 twice, but it keeps telling me I have an invalid serial number. It is the serial number I registered with Adobe last year and that has worked since then. It is the same number that shows up when I look up "installed products" in my AdobeID account. Regardless, it is now inexplicably invalid. I found a post suggesting I run CC Cleaner. I did it--twice. I also adjusted file folder permissions on the Adobe program folder based on someone else's advice, but neither solved anything.
My impression is that it isn't an installation problem but that due to a mistake on Adobe's end, maybe due to an Adobe or MS auto update, my serial number now really is invalid, though it is paid for. This would mean there is nothing wrong with my installation, but just the serial number. With that in mind, and also that I don't want to deal with the aggravation any longer, I bit the bullet and bought...another copy of CS6. That's right, I will have paid twice for one copy because of a problem that is likely Adobe's fault. Congratulations Adobe! I came onto this forum so I could get an answer to the following question: who do I send the bill to? Who at Adobe reimburses their users when this kind of thing happens? If customer support had been better I might have been willing to hang in there while waiting for a fix, but it is obvious that none of the options available are made to assist customers so much as to drive them away. If I had known of an alternative software that could replace PS, Illustrator, and InDesign, I would have bought it instead.
AP

I know I won't get reimbursed, the question was rhetorical.
I bought the software through my university supplier of all our software, so it is legit. The point is that I paid for it, I should be able to use it. If it doesn't work, there should be a way to tell Adobe. I wouldn't be angry about it now if not for the fact I couldn't even send the information to Adobe.
This same thing happened with my copy of IBM SPSS and QVR's nVivo X10 software. The problem is that the way these software keys are installed happens to be very sensitive to system changes or even updates on the other end, at the developer's servers that maintain licenses. I understand why they have the keys, but the way they are implemented ruins the user experience for me. When I spend about two weeks every year fixing software glitches like this, that's my whole Christmas vacation , they need to improve the software because it is becoming more trouble than it is worth.
I wish there was a competitor for Adobe because I would love to spend my money there, even if it costs more, just to switch to another application and remind Adobe that their monopoly on the market could crumble if the customer experience starts going south.
AP

Congratulations Adobe on GPU identification in 8.1.0.81

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