Connect to itunes frozen screen can't sync because of passcode
my itouch has been frozen with the connect to itunes screen for a few days now. when i plug it into itunes it says unable to connect put in passcode. but i cant put in my passcode because of it being frozen. I've already tried reseting it but it doesn't work
You cannot do anything with the iPad until you do as instructed by the iPad and connect to iTunes on a computer.
You probably need to restore the iPad and the only way to do that is via iTunes on a computer.
Take it to an Apple Store and ask for help at a Genius bar or take it to a friend's house that is running iTunes on their computer and try to restore it.
You will lose all of your data and settings now because you never backed the iPad up in the past.
Similar Messages
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My ipod touch is disabled and it says to connect to itunes but itunes says it can't sync because it is locked. Any way to unlock and keep data? (apps, gaming levels, music).
Hi,
Take it to you nearest Apple Store and see what they have to say. You should back up you data before you go in but in your case you can not.
xxmitchxx90 -
I have forgotten my password for iPod Touch 4G and it is now disabled. I tried connecting to iTunes but i haven't synced before and i need to enter the password before i can back it up so i can restore it. I don't want to lose pictures so please HELP!
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased. That is how it works
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
When I connect my iPod Touch to a new laptop (Macbook Air) the "Info" tab won't appear and therefore I cannot sync it with my new iTunes. How can I sync this iPod with the iTunes on my new laptop?
There is no Info tab in Mavericks
if you use OS X v.10.8.5 or earlier. If you use OS X Mavericks v.10.9 or later, your contacts, calendars, and other info are updated on your computers and iOS devices via iCloud. For more information, see iCloud Help at icloud.com.
iTunes 11 for Mac: Sync contacts, calendars, and other info with iPod, iPhone, or iPad -
I have upgraded my ipad2 to the latest ios. shortly after this message came up: "ipad is disabled, connect to itunes". I have never synced my ipad2 to itunes and don't have any backup. Is there any way to bypass this without restoring the device? I have many articles on "iAnnotate" that can not afford to loose.
You can't bypass it, you will need to connect iPad to a computer's iTunes, and you may need to put it into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad, which will remove all content from it.
You haven't been backing up to the cloud either, and/or keeping copies of important documents/files elsewhere e.g. on your email account, Dropbox etc ? -
my itunes says it can not sync my ipod touch key in password on the device but my ipod touch says ipod disabled connect to itunes and doesnt give a option for my password how do I unlock my ipod
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
I was Updating my Iphone 4s to iOS 6 through itunes. an error happended now iphone stuck on connect to itunes logo screen . tried tukrning on and of it connects but itunes does not recognize so i can restore .. any ideas?
Dont know if accidently fixed it or not i got it to be recogniced by itune im restoring it now. i held the power/sleep button till turned off. then while holding the home button under the screen connected it to the usb wire .. also i change the usb port i was using on my computer dont know if it was luck or what but glad i got my phone back.
itunes recognized it as in recovery mode
http://support.apple.com/kb/HT1808
got it working currently restoring from backup good luck guys -
Every time I connect my iPhone to iTunes on my mac it alwasys says iPhone can not sync because sync session failed to start. What do I do to fix this problem?(It's an iPhone 4s with the latest IOS 7.0.2
bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone. -
I just updated my iPhone 4S to iOS7 and it wants me to connect to iTunes before I can do anything. But my computer is broken and I'm borrowing someone else's. Will it try to sync with their computer? Can I get around using iTunes somehow? I'm new to this; any help would be appreciated!
If the device is indicating to connect to iTunes, then it is in recovery mode. You will need the computer and iTunes to recover it. You can fix the iTunes to not sync to your device, but just let it recover the phone. I hope you would have a backup of your data in iCloud, since it is no longer available to you on the phone.
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When I plug my iphone into my computer to connect to itunes so i can sync my music to it, it doesnt show up. Or at least I cant find it. Why?
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
try this -
After several days of inactivity iPad won't display main screen. When I first turned in on, it asked for a four digit passcode. I never had a four digit passcode. After entering "incorrect" passcode, it told me I could try again in 60 minutes. That was day one. Since then, it displays "connect to iTunes" which I can't do. I've tried holding on/off and homebuttons simultaneously. "connect to iTunes" keeps coming up. I'm stuck on that commmand.
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
phone will not connect with iTunes, so you can not run, and I unlocked it and got the message that it is unlocked and I have to connect with the tunes.
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
My ipad is disabled and says I need to connect to itunes. When I connect to itunes it says I need to enter a passcode on my ipad however there is no place to enter as passcode. The screen is locked.
You need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097 -
My iPod is locked so it's telling me to login to iTunes but I can't sync with any computer.
I just put on a new passcode on my iPod yesterday and I forgot the passcode for it. I kept trying what I remembered of it in any way I thought possible but it was never the correct passcode. I tried once more and now it says "iPod is disabled - connect to iTunes", but no computers will sync with my iPod. can anyone help me?
Hi Kimberly,
Welcome to Apple Support Communities.
It sounds like the wrong passcode was entered multiple times on your iPad 2 which is now disabled, and you’re running into an issue restoring it. The article linked below provides more information about the iPad is disabled alert and will walk you through resolving the issue.
iOS: Forgot passcode or device disabled
Take care,
-Jason -
we have a disabled ipod, we have followed directions but will not connect to itunes what else can we do
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.
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