Connect to SAP R/3  using SAP GUI for HTML through saprouter

Hello,
I have my system running on my intranet, but I need to connect some support enginners through an Internet connection. Nowadays some users can connect to QAS and PRO systems using SAP GUI for windows and java with the saprouter string,  but the support enginners are using SAP GUI for HTML, do I need a special string or configuration so html users can connect to my system from the Internet?
Thanks in advance.

thanks, I can get the data from SAP R/3 to crystal report.
but still dont know how to do the second question mentioned in previous message:
once the table I want to get the data from is a cluster, and have found the mapping data dictionary of this data cluster, which displayed in crystal report connection as well, however, the data is not what I wanted.

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