Connecting an new ipod to a new macbook

My friend just bought a macbook a wants to connect his new ipod which he used on a windows computer until now. It appears on the desktop, he can open it but it wont show his music files. Tried to consolidate the files to the library but it doesnt happen.
Any suggestions
Al

Then I suggest that your first priority before you do anything else is to try and get the songs off the iPod and into iTunes. As the iPod is showing up on the desktop one of these methods may work. There's a manual method of copying songs from your iPod to your Mac at this link: Two-way Street: Moving Music Off the iPod
If you prefer something more automated there are a number of third party utilities that you can use to retrieve music files and playlists from your iPod, this is just a selection. I use Senuti but have a look at the web pages and documentation for the others as well, they are generally quite straightforward.
Senuti Mac Only
iPodRip Mac Only
PodWorks Mac Only
PodView Mac Only
iPodAccess Mac & Windows
YamiPod Mac & Windows
PodUtil Mac & Windows
iPodCopy Mac & Windows
If you can get the songs backed up, try connecting the iPod back to a Windows PC and restoring it. Restoring will erase the hard drive, reload the software and put it back to default settings and with a fresh installation you may have more success getting the iPod to connect to iTunes on the Mac: Restoring iPod to Factory Settings with iTunes 7

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