Connecting Youview+ box

Hi,
I am sure there have been several of these threads but I am hoping people can help!
I am trying to work out the best way to connect several items together to get the best sound / image quality.
This is my current set up:
ISIS TV (hopefully not related to the Islamic terrorist group) with 2xHDMI ports none of which are ARC. SPDIF, Coax.Out, Headphones and Side AV.
Philips HTL5120 Soundbar with 2xHDMI in & 1x HDMI out (ARC), optical and digital (coaxial) and red/white cable spots.
The DVD player is a LOGIK L2HDVD12 with 1xHDMI out and 1x coaxial cable.
This simply leaves the BT youview box with 1xHDMI out, SPDIF, Aerial in, Aerial out, Red white & yellow channels.
Can I get them all connected and communicating with each other so the sound comes from the soundbar? Any help would be greatly appreciated.
Many thanks in anticipation,
Chris

Hi,
Have you tried:
DVD -> Soundbar over HDMI
YouView -> Soundbar over HDMI
Soundbar -> TV over HDMI
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

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Connecting Youview box to DVD and TV. Now ordinary...

Hi, Does anyone know how to connect a TV, BT Youview box and a DVD recorder together. I have two SCART, one RF and one Aerial connection together but now we cannot watch our ordinary TV. I need this for my son. It is probably a simple connection error but we can't work it out. Any help greatly appreciated

Put the aerial feed in to the YouView box 'antenna in' and connect a cable from the YouView 'aerial out' to the 'aerial in' on your TV. Connect YouView box HDMI out to HDMI socket on your TV if you have one. If not connect the YouView to SCART to your TV SCART. Connect your DVD player to the other SCART socket.
Use the AV setting on your TV to switch to the YouView box and:
Go in to you YouView menu as follows:
YouView/Settings/Device Management and make sure 'RF Loop Through' is set to ON.
This will allow you to access your own TV's tuner and YouView also.
Use the 'AV' setting on your TV to switch between TV's own tuner, YouView and your DVD player.
HDMI is preferable but if you don't have any HDMI sockets - and most TVs do these days - then SCART will have to do.
I hope you get it working.

Loss of Youview box to TV connection

My Youview box frequently loses connection to my tv. Generally it works normally but it will often lose sound and picture and a "nosignal"message will appear on my tv screen. This may last for anything from a few seconds to half an hour or more. it will eventually rectify itself and work normally again. On some occasions it will lose partial connection and just show a faint picture with no sound. My hdmi connections are secure and as far as I can tell there is no fault with my tv.

welcome to the forum -
a few questions.
the no signal message - can you confirm that is one generated by the TV rather than a Youview error message that is being displayed on the TV screen ? (A youview error message ought to have an error code )
when the problem occues have you noticed the Youview box getting hot ?

YouView box does not re-connect to network after l...

My youview box does not re-connect to the network after the home hub has dropped out. The original message I put in regarding this was moved to the BT Infinity Speed/Connection Issues forum but I still think this is an issue here. Is connectivity still an issue with the youview box or am I facing a problem? I have to restart youview whenever there has been an issue. I'd like not to have to do that. It should realise (several hours after the hub has restarted) that the network is present and use it.

JohnKelly wrote:
walkerx wrote:
Dave123 wrote:
I've seen the same situation with the G4 when HH5 reboots/powers off. The G4 needs to be put into standby to recover the network connection.
You should be able to just go into settings and redetect the network - try this before performing a full power off
Tried successfully. Don't know why I never tried it before. It's a lot easier than rebooting the box
Get used to doing it on a regular basis especially as the HH5 reboots at least every 30 days

New YouView box seems to cause wireless to stop wo...

I recently upgraded to a YouView box for my TV. The things is, since I've installed this, it seems to cut out the wireless connection to other devices in my home. (In particular, my wireless printer and windows phone.)
When I reset the Hub, the printer then works fine for a while but my phone doesn't and it's not long until I have to reset the whole thing again because it's stopped working.
I've tried moving the Hub further away from the YouView box and closer to the printer but it doesn't help. All worked perfectly before I got the YouView box, I never needed to reset the Hub at all.
I hope someone can help? Many thanks in anticipation!

Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Does a youview+ box DTR T-2100 work with video sen...

Hello,
I've read that some youview boxes won't work well with video senders because the analogue (scart - connected to the video sender) and digital (HDMI - connected to the main telly) cannot send signals simultaneously.
Can anyone confirm if this is the case with the BT/Humax DTR T-2100 box?
Thanks
Jez

They work fine, mine outputs to a hdmi splitter, one going to the tv and one via hdmi over cat 5 to the kitchen. The box also outputs via scart to a video sender to the bedroom. Everything works fine.

Running a youview box from a broadband extender

Hi,
I run my Youview + box successfully from a broadband extender flex 500 successfully. I have the unlimited broadband infinity 1 package. I wish to order a second youview box(the one that doesn't record). I was told that I could not use this same system with the second box because it has to have an Ethernet cable to the modem. They consider the system I use to be 'wireless'and therefore not suitable. They say I can only run one youview box on a broadband extender system. Is this the case? Does anyone else run two youview boxes on the broadband extender system. They said it is not an Ethernet connection (I thought that was the whole point!) using this method. Please could someone confirm this for me and /or explain why it won't work!
Many thanks.

BT never used to accept Powerline adapters at all. At least they seem to accept 500mpbs devices as valid for one box now.
However I suspect that they don't want to risk people complaining if people take out an extra box subscription and have problems if, say, both boxes are used for watching and recording HD channels simultaneously via Powerline.
To be clear there is no reason why you can't run two boxes off the same Powerline AV500 network except that if one or both of your adapters have low throughput (due to mains interference, poor wiring etc.) you could struggle trying to use both boxes simultaneously for both viewing and recording IPTV. If you are prepared to take the risk, go for it! (BT won't help you if you have problems though).

Pre bought YouView box

I am disapointed about the misleading informaiton presented on the TV screen of my YouView box.
I got a YouView box from PC World when they first came out, i did not have BT at the time. I recently got BT and when i re-connected my box i begun to see the BT Vision service! I was really interested in getting BT Vision and when i clicked on the service i got a welcome page instructing me about the Free 30 day trial, and the £10 a month service - subscription free.
So i went online as the instructions on the screen told me but i could not find any information about this free trail or the £10 a month service. After over a hour of trying to find more info and getting intouch with customer sercive from which i was passed to four different people who had no idea about the £10 service which it clearly says on my screen, i was told i woul have to buy a new box or pay £5 a month for just the on demand... which i allready recieve free from YouView and take out a 12 month contract.
I find this is totaly false advertising and disapointing that i am a willing to pay for the one off on demand services and was even intersted in a subscription. Why does it instruct me about a subscrioption free service thats £10 when it is actually £12.50 in a 12 month contract.
I feel i am being penalised for buying my box outright and that BT are loosing custom and many people like myself may have a box before i switch.
Has anyone else experianced this?

tankmc wrote:
I am disapointed about the misleading informaiton presented on the TV screen of my YouView box.
I got a YouView box from PC World when they first came out, i did not have BT at the time. I recently got BT and when i re-connected my box i begun to see the BT Vision service! I was really interested in getting BT Vision and when i clicked on the service i got a welcome page instructing me about the Free 30 day trial, and the £10 a month service - subscription free.
So i went online as the instructions on the screen told me but i could not find any information about this free trail or the £10 a month service. After over a hour of trying to find more info and getting intouch with customer sercive from which i was passed to four different people who had no idea about the £10 service which it clearly says on my screen, i was told i woul have to buy a new box or pay £5 a month for just the on demand... which i allready recieve free from YouView and take out a 12 month contract.
I find this is totaly false advertising and disapointing that i am a willing to pay for the one off on demand services and was even intersted in a subscription. Why does it instruct me about a subscrioption free service thats £10 when it is actually £12.50 in a 12 month contract.
I feel i am being penalised for buying my box outright and that BT are loosing custom and many people like myself may have a box before i switch.
Has anyone else experianced this?
The advisor merely made a mistake. As someone with their own YouView box you sign up via this link:
http://bt.com/player
where, as you'll see, the unlimited plan costs £10pm and the pay-as-you-go plan costs nothing per month and then you pay-as-you-go.

Why can't I use a Vision+ and a YouView Box

Hi,
I'm with BT and pay £5 a month for BT Vision. I have their YouView box in one room. They only allow BT Sport on the YouView box if you have fibre and there's no fibre in my area. I asked BT if I could run a YouView box and BT Vision box at the same time and they said no. I ordered a BT Vision Card for a tenner via the online BT shop and bought a BT Vision+ box off eBay for 99p. My assumption was that I couldn't run both boxes at the same time (ie connected to the hub)......not a problem I can only watch one TV at a time!
I've disconnected the YouView from the BT Hub and connected the Vision+ Box but I get a C03 message saying my Vision+ isn't activated. Am I right in thinking BT must be able to activate one of two Vision services depending on the box? My initial assumption was that only one box could physically be connect at any one time.
Has anyone else experienced similar? Is there any way around this? Seems unfair as I am a BT Vision customer, I am paying £5 a month and if I want to watch BT Sport I have to give up my YouView box. BT say I can watch their channel via the web.....not being funny but a simple google search and I could watch their channel without even needing to sign up!!!!!
Thanks
Louis

It sounds like the 99p BT Vision+ box is running the Classic software rather than the New Look software. This is something you really should have checked before buying a second hand box. Once such boxes are deactivated they are effectively a door-stop unless BT choose to reactivate them. The box would need to be reactivated and then BT would need to send the New Look software upgrade to it in order for you to be able to use the viewing card for BT Sport.
I don't know, but suspect that BT would be reluctant to activate and upgrade a box that wasn't issued to you directly by them. They have been gradually turning off the Classic software over the last year or so and it involves older licensing agreements with Microsoft and content providers. Plus it might cause the central system problems now that you have a newer BT Youview box associated with your account. I suppose there's no harm in asking though?

Ethernet connections YouView and tv

I've replaced a 5 year old Bravia tv with a new 42"; the old Tv didn't have an ethernet connection but my YouView box was connected by a Powerline adapter. The new Tv has an ethernet connection, but how do I handle that connection and the one on the YouView box-do they somehow interconnect or do I need another Powerline?

Hi there,
All you would need is a Ethernet hub behind the back of your TV, similar to when people used to have one USB port you could plug in a 4 way adapter and plug other usb devices into it.
You can pick up a Ethernet hub pretty cheaply, all you do is plug the cable from the powerline to the ethernet hub and plug another cable from the youview box and another cable from TV to ethernet hub. You can enjoy internet access on both tv and youview.
hope this helps!
CG Over An Out

G4 Youview box overheating

I have upgraded from an original BT vision box to the G4 purely to watch motogp direct on the tv not on ipad / laptop etc.
I find that after approximately 3 hours viewing the sound starts to break up , this gradually gets worse .
On inspecting the cable connections etc I found the box to be very hot, simply applying the hose from the vacuum cleaner and drawing cool air through the unit restores the sound.
Is this a common problem with the G4 unit and has anyone else tried cooling the unit to resolve other problems ?
Solved!
Go to Solution.

johngardner42 wrote:
I received my G4 Youview box just over a week ago. I have noted that if the box is on and in use for a prolonged period the TV signal breaks up on any channel. Rebooting the box cures the problem. I have today resited the box to see if this eradicates the issue. The box does get quite hot with prolonged use.
The last time the picture broke up I tried putting the box into standby and switched to the built in Freeview in my TV. This worked without problem but switching back to the Youview box resulted in picture break up. Only rebooting seemed to cure the issue.
I have exactly the same problem - I have mine set to Low-eco mode and after a week or two I start to get picture breakup - switching it off and on then cures the problem for a while. Putting the G4 into standby doesn't fix the problem - it has to be a cold reboot.
Have you tried cooling the unit ?
It cured the sound breakup problem immediately only for it to return again the following day after 3 or 4 hours viewing, again, cooling the unit cured the fault immediately.
My replacement unit is working fine, so I think the original was faulty.

Poor Colour contrast from YouView box

The YouView box arrive,d just as we we off for a week. On installing later, the colours are weak and the picture blacks are dark grey. Other kit connected to the TV has no problem, with good contrast, nice blacks and no jittering!
I've checked/swapped leads, but the output of the box is very disappointing. The older Vision+ box (black) gives a far better picture. Any suggestions? I assume the BT troubleshooter will access the USB socket on the front to tweek settings?
Solved!
Go to Solution.

Yes, thanks for that. I had already tried the scene button (Sony KDL-37EX503), but its not able to give the contrast I get on other HDMI inputs with other kit. I would have thought there would be standardisation of HDMI signal characteristics on connected kit.
I've tried older Vision+ and PVR recorders in different inputs (sockets) using different cables and all is well with good picture and contrast. It's just the Humax box which is out of line.
Unbelievably, the latest from Mumbai (0800 111 45678) suggest repositioning the aerial............ Thankfully, my wife has stopped me climbing trees and onto roofs.

Youview box will not stream On demand content, rec...

Hi
I'm new to the forum, I just had my BTvision box replaced with a Youview box, Youview works fine, accessing On Demand content the box just freezes and gives a ghost image of the last channel watched
Recorded content on Youview is completely corrupt
The box is hardwired with a new cable
I have a blu-ray player also connected by cable to the router and it streams Iplayer just fine

Hi mykebe,
Welcome and thanks for posting. If you're still having problems I can look into it for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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I see no direct connection.. a printer and the computer setup for internet are not related.
But it sounds like the router in the wife's office is now in the wrong mode..
If you have an existing main router replace the second router for a switch .. that is the easy way.
Otherwise you need to bridge the router if it has that option.. most do not. Or use wan bypass.. where you turn off the dhcp server in the router and fix its ip to match the range of the main router.. this is the hassle of using router as a switch.
BUT I am making a huge number of assumptions.
What I need is the full network layout.. a quick picture would help.
I need main modem.. main router.. (maybe same box or different).. make model and current IP address and how dhcp is setup.
I need secondary router.. if that is what it is, IP and settings.
I want the printer type and model. How it is connected.
BTW I much prefer to see a network printer plugged into the network rather than usb.. it is only a matter of sorting the IP settings and driver pointing to the network rather than local.
Or you should think of it as a broken washing machine and call the technician.. who could fix the whole lot in an hour.

New standard Bt vision box v Youview box

I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

The 1st generation BT Vision box was the grey one you refer to.
The 2nd generation BT Vision black box has been in use for a few years now.
There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
See this BT help page.
BT Youview v BT Vision
Also see this previous thread discussing the differences.
Bt-vision-2-vs-you-view
Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say.

Connecting Youview+ box

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