Constant errors with Premiere Elements/Photoshop 7 - will upgrade to 9 help?

I currently have Premiere Elements 7 and Photoshop 7 on my computer. Both crash a lot, often with no error messages. I also cannot seem to backup my Photoshop files. I want to purchase and install Premiere Elements 9 (and Photoshop) but am worried about losing my existing images/video. I'm also concerned that I will have the same issues once I upgrade to version 9.
If I cannot backup these files, is it probable that I will lose them? Any advice is appreciated.

You need to give more information for someone to help
http://forums.adobe.com/thread/416679
Some specific information that is needed...
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all programs
2 - 320G WD Win7 swap file and video projects
3 - 1T WD all video files... read and write
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
And, finally, the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
Also, For Windows (not sure about Mac) This is aimed at Premiere Pro, but may help
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link

Similar Messages

Transcoding Error with Premiere Elements 7

I have worked with Lightroom and with Photoshop Elements, and I am now trying to use Premiere Elements (7) to create a project of video clips and stills from my Canon DSLR. I can create a DVD with eleven video clips (although it will not play on my old-ish DVD player, just on my computer), but when I add 18 JPEGs (generated from RAW files), I get a "transcoding error" when I try to burn a DVD. Even without burning, when I try Preview, the still images look extremely low-res. Any way I can get this to work?
And, please pardon me for saying it, but I use Lightroom a great deal, Elements somewhat, and I have a pretty new 4 GB RAM Dell with much NTFS disk space, and two decades of doing computer support professionally. Given all of that, Premiere Elements seems to be an atrocious performer - 7 anyway. It takes an incredibly long time to load, and starts flashing "running low on memory" messages shockingly quickly. A glance at forum messages suggests that 8 may not be an improvement. Any suggestions on performance? Lightroom is pretty much lightning fast.

Welcome to the forum.
First, editing Video is far more intense on the computer, than even very large images in PS. The resources issue can likely be overcome by the tips in this ARTICLE.
Also, with any resources issues, remember that these can be physical RAM, and also the Windows Virtual Memory (Page File). The size, location and management of the Page File can be very important, especially if one has many other programs and Processes stealing resources unnecessarily.
Last, let's talk about the burning (and Transcoding) of a DVD-Video. First place to look would be the size of your still images. You cannot display more pixels, than the Frame Size of your Project. Unless you are doing a lot of animation, having them any larger than the Frame Size is a waste. The quality will actually be better, if you do your resizing in PS, and not letting PrE do it for you. This ARTICLE will give you some tips. Having to process large stills will rob your system of necessary resources.
As for the burned DVD-Video not playing in a set-top player, and only a computer, the most likely causes of this are the blank media itself, and too high a burn speed. I strongly recommend using Verbatim, or Taiyo Yuden media, and recommend against using Memorex, TDK, recent RiteK or any store brands. I also would use slower speed media, as PrE will try to get the fastest burn, based on the speed of the blank media and the burner. Slower is better. I can manually assign the speed in my authoring program, and choose a speed at least half of the max.
Good luck,
Hunt

Start up error with Premiere Elements 7

When I start Premiere Elements 7 I get this message.
[..\..\Src\DirectoryRegistry.ccp-283]
I can just see the Splash screen behind this error message but when I accept this message the computer shuts PE7 down completely.
I am using a quad 4 processor with Windows 7
Any suggestions please.
Regards,
Dougt

Dougt
Thanks for the update. Sorry that the news was not better. But do not give up.
After I saw your message, I did some Google searching. The following is some of what I found
http://answers.microsoft.com/en-us/windows/forum/windows_7-files/windows-installer-error-1 325-documents-is-not-a/d70411d0-017d-41f0-b5b4-0861b6ca9955
I have some further suggestions which you might consider. If you have professional help, then best let it handle the overall situation, especially if it is going to take you into the Registry where you might not feel comfortable.
My suggestion would be to uninstall Premiere Elements 7, do a run through with ccleaner (regular clearner and registry cleaner parts) and then reinstall Premiere Elements 7. Many have used ccleaner with pros and no cons. In the registry cleaning part, there is a step for you to backup the registry in a file saved to Documents or wherever you want on the computer hard drive.
But, go with what you feel comfortable doing. If you have Premiere Elements 7 projects in the works and can get into Premiere Elements, you may want to Project Archive them for safe keeping.during this time whether you run the ccleaner or not.
We will be watching for your progress.
Thank you.
ATR

How do I fix/avoid installation error with Premiere Elements 3.0?

I am trying to reinstall my copy of Premiere Elements 3.0. My desktop crashed and I had to reimage the hard drive, necessitating reinstallation of most of my software. The software worked fine before the crash. I get an error message to the effect that "Premiere Elements could not load audio drivers--Please reinstall and try again." I've tried several times with the same result. Any ideas?

>motherboard drivers
Depending on your computer vendor there might/should be a disc (CD or DVD) that is separate from Windows Vista, which contains device driver software and/or small application programs that are designed to make the motherboard fully functional
http://en.wikipedia.org/wiki/Device_driver
http://en.wikipedia.org/wiki/Chipset
http://en.wikipedia.org/wiki/Sound_card
If you don't have such a disc, Hunt's advice will work... and is likely even better, since you will be able to download the latest software for your motherboard

Transcoding error with Premiere Elements at 50% encoding point

I am getting a transcoding error at exactly the 50% encoding point multiple times. I have reduced the amount of video to burn and also tried burning to a file with no success. I have even purchased a 1 TB hard drive, re-installed Windows XP and the Premiere Elements software to make sure I had enough hard drive space and still am getting the error. Any other ideas.

These messages are not necessarily about PrEL, but read for the ideas
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558
And This Message Thread http://forums.adobe.com/thread/665641
Photo Scaling for Video http://forums.adobe.com/thread/450798
-Too Large May = Crash http://forums.adobe.com/thread/879967

Constant Errors on Premiere Elements 4

When I first started this project, I had errors from time to time that would shut down PE4, but within the last few days, I can't even render the project without it shutting down. The only error message I get is that something occurred and it needs to be shut down and Windows will look for a solution. Obviously I have no solutions from Windows regarding the 50 plus times I've received that message. I took my computer in to be checked out due to other issues, but I guess it appears to be fine. I uninstalled and re-installed the program and I'm still encountering the same problems, but a bit less than before the computer went in, but I can't seem to convert my project to DVD or a Computer File. I do want to say, I've utilized this forum many times before and it has been extremely helpful. Thank you so much for all your advice and help.

Hopefully this is what you need. And I can turn off 22 services on msconfig. This is from Process Explorer.
Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 96.92 0 K 24 K
Interrupts n/a 0 K 0 K Hardware Interrupts
DPCs n/a 0 K 0 K Deferred Procedure Calls
System 4 0 K 3,564 K
smss.exe 552 292 K 732 K
csrss.exe 680 1,900 K 6,972 K
wininit.exe 740 1,280 K 3,904 K
services.exe 784 2,644 K 6,772 K
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svchost.exe 1056 3,612 K 6,428 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1112 63,980 K 39,552 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1148 15,472 K 15,452 K Host Process for Windows Services Microsoft Corporation
psksvc.exe 1184 2,104 K 284 K Anti-malware protection support executable Panda Security, S.L.
TPSrv.exe 1224 29,440 K 508 K TPSrv Application Panda Security, S.L.
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Ati2evxx.exe 1332 1,072 K 4,040 K ATI External Event Utility EXE Module ATI Technologies Inc.
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Runtime error in Premiere elements?

runtime error in premiere elements

uvagreg11
You will need to supply a lot more information than just "runtime error in premiere elements" in order for us to help you.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. What are you using a the project preset for your project? And, what are the properties of the source media that are being used on the Timeline?
3. Is this a "it worked before but now" or "it never worked before" type of problem?
4. What is the description of your computer and its resources?
5. What troubleshooting have you done so far...
a. flushing preferences
b. deactivation, uninstall, reinstall
c. other
The following is an Adobe document on run time error troubleshooting.
http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
Let us start here and then decide what next based on your details.
Thanks.
ATR
Add On..I did not see SG's post until after I had posted mine.

I have a PC with Windows 8. I purchased Photoshop Elements 13 with Premiere Elements 13 Feb 9. I think I downloaded both today (each took about 15 minutes to download). Each appeared to have two components. When I attempted to run the exc piece, I rec

I have a PC with Windows 8. I purchased Photoshop Elements 13 with Premiere Elements 13 Feb 9. I think I downloaded both today (each took about 15 minutes to download). Each appeared to have two components. When I attempted to run the exc piece, I received an error message. I don't know what to do next?

if the error message was about a missing archive, you need to place both the exe and 7z files in the same directory for photoshop elements. and then do the same for premiere elements.
then click the exe in each directory.

Error message while burning DVD with Premiere Elements 13 with Mac Book Pro i7/7200t/mn with 60GO free space available on gard drive. message: "erreur logicielle interne: DVA/premiere/elements/pre12/pre-mediacoreCS7". can someone help burn my DVD (the fil

Error message while burning DVD with Premiere Elements 13 with Mac Book Pro i7/7200t/mn with 60GO free space available on gard drive. message: "erreur logicielle interne: DVA/premiere/elements/pre12/pre-mediacoreCS7". can someone help burn my DVD (the file goes very well with chapters and scenes before burning). thanks very much, response appreciated, Alain

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR

Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse. The clip follows my mouse movements and goes to other places in my

Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
Thanks

I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved!

IF I RUN A EDITING WITH PREMIERE ELEMENTS TEST VERSION, WILL BE POSSIBLE TO SAVE THE WORK WITHOUT THE MARK AFTER THAT I BUY THE LICENCE? THANKS

IF I RUN A EDITING WITH PREMIERE ELEMENTS TEST VERSION, WILL BE POSSIBLE TO SAVE THE WORK WITHOUT THE MARK AFTER THAT I BUY THE LICENCE? THANKS

NUNU
Media cache files are not involved in the removal of the Adobe watermark from the project.prel file from a tryout.
Just a re-enforcement mention...you cannot remove the Adobe watermark from a tryout "saved" exported product; whereas, you can from a saved/closed project file (project.prel).
By exported product, I mean a burn to disc in the tryout or the Timeline of the tryout exported to a file saved to the computer hard drive.
In the case of removing the Adobe watermark from the tryout project.prel, classically you delete the rendered files (Timeline Menu/Delete Rendered Files) in the purchased program. In no way is media cache involved in this. Some of us have found that there was an automatic removal of the Adobe watermark resulting from just opening the tryout project.prel file in the purchased program.
Please review and consider.
Thank you.
ATR

Adobe premiere Elements 12 will not open editor

I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR

Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?

Hello PRE8 users,
If you have an Nvidia-based graphics chipset, and you've updated to Nvidia driver version 195.81 or later and you're still experiencing frequent crashes and freezes in Premiere Elements 8, then we'd like to hear from you in this thread. As mentioned in the announcement at the top of this forum, we believe most of these issues are caused by a problem with an Nvidia driver that was released after PRE8 was developed, and that the issues should be resolved by updating to Nvidia driver version 195.81 or later. Notes from the announcement I mentioned above are copied below for your reference.
Best regards,
Chad
For Nvidia users, there is a driver update that will fix both of the following issues:
Premiere Elements 8 does not restart after closing on Windows
Frequent and inexplicable crashes with Premiere Elements 8
To resolve these issues, you should update your GPU (graphics card) driver to version 195.81 or higher, by following the steps below.
1.      Identify which GPU driver you have by right clicking on the Desktop > Properties > Settings and in the Display field it will be displayed.
2.      Go to http://www.nvidia.com/Download/index.aspx?lang=en-us and download driver for your GPU card. Its size varies from 80 to 120MB depending upon the GPU card model.
3.      After the download is complete, run the driver install Installation. This should take less than 2 minutes.
There are no known issues that the latest driver update will cause.
This is an announcement. There is a separate discussion topic located here.
***If the update steps shown above do not upgrade your system to version 195.81 or higher, then you may need to download the driver directly. Use the link below only if the steps above do not update your driver to 195.81 or higher. The download page for Vista and Windows 7 is located here:
http://www.nvidia.com/object/win7_winvista_32bit_195.81_beta.html
http://www.nvidia.com/object/win7_winvista_64bit_195.81_beta.html

Processor
AMD Athlon(tm) II X4 620 Processor
7.1
4.9
Determined by lowest subscore
Memory (RAM)
4.00 GB
7.1
Graphics
NVIDIA GeForce 9500 GT
4.9
Gaming graphics
2431 MB Total available graphics memory
6.3
Primary hard disk
231GB Free (466GB Total)
5.9
Up here I copied and posted my PC's spec's. Since upgrading to the new driver, my problems increased. I seem to experience more crashes than before. Happens randomly and I can not see a pattern.   (I have noticed dragging clips from one area to another on the time line is no-no)
JPR

Constant errors with Premiere Elements/Photoshop 7 - will upgrade to 9 help?

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