Constantly getting Download Error in Creative Cloud Manager, Apps tab. No further information, simply states "Contact customer support"

Photoshop, Illustrator and Flash have all been successfully installed on this computer via Creative Cloud. Recently, the below screen keeps appearing when attempting to access the Apps tab.
Please advise.

This worked:
Try to delete AAMupdater folder from
~/Library/Application Support/Adobe/
From this post:
https://forums.adobe.com/thread/1245532
Thank you for your assistance!

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I'm receiving a download error in Creative Cloud Manager on the Apps tab

Here's a screen shot of the error page on the apps tab. I've uninstalled and installed the manager. I've went to account preferences and logged out and signed back in. I need this fixed.

LVGosnell please try utilizing the second solution listed in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Get a "Download Error" when clicking on the "App" tab of Creative Cloud.

Get a "Download Error" when clicking on the "App" tab of Creative Cloud.

Yeah I finally had to call Adobe and some there did a screen share with me and they took care of it. I am running OSX 10.9.3 my issue was that the latex OSX update didn't communicate with the app. Like I said Adobe did a screen share with me and fixed it for me I think he just uninstalled and reinstalled and I want to say thats what took care of it.

Download error in creative cloud, won't let me install updates.

download error in creative cloud, won't let me install updates.
Evert time I hit reload, It keeps saying download error.
I uninstalled the cloud, and Re installed it, and still have issues

Quading2390 make sure that you are browsing to the User/<UserName>/Library folder. You can see an example screen shot below.

Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]

When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
Any idea how to solve this problem?

Hi KS Sor,
Please refer to the threads below where this issue has been resolved:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena

Creative Cloud management app failed to install, again, remedy, clue

It failed yet again today for me, but in a particular way, and thereby gave a clue at least of one probably unknown failure mode which I can pass on.
- I was trying to install the very latest Creative Cloud manager, which self-announced itself today 12 February 2014 when I tried to use it to check for updated applications.
- it downloaded and started to run, then failed with the very clever 'failed to install' small alert. A small alert for very small knowledge of the actual cause? Surely you can do better.
- I went on the forums and found all the times and ways this has caught up others before. I saw the 'rename OOBE folder' trick, and remembered that thus was the only thing that would actually fix the Creative Cloud manager one or more times before on my computers.
- thus I tried to rename OOBE after killing every Adobe-named app in the Windows 8.1 Task Manager, and failed -- due to some nameless program holding it open.
- I then stopped and restarted the machine.
- I thought a moment and realized I'd run another Adobe installer an hour or two before, to updated Premiere Elements 11 to the latest possible Adobe Camera Raw as its updater offered.
- thus instead of renaming OOBE, I ran the Adobe Creative Cloud manager updater when it offered again towards the end of booting up
- this time it succeeded, hence I believe that other Adobe ACR installer had been at fault, leaving files unclosed or otherwise locked within OOBE. That's the new clue to Adobe developers.
- If this hadn't succeeded, I'd have stopped and restarted the machine again, and then renamed C:\Program Files(x86)/Common/Adobe/OOBE.
I think this renaming is a lot better way to proceed (stop/start, adding possibly safe boot with no startup apps if OOBE remains locked to renaming when that method may be needed) than using the AdobeCreativeCloudCleanup tool as the troubleshooting page recomnmends.
The reason: this benighted cleanup tool does _not_ offer any way to remove Creatuive Cloud manager itself, even though support here suggests that it does. You can only choose variations which insist on uninstalling all your Adobe programs, CS6 included with Creative Cloud ones. I am not going to do that except at extreme duress. So far renaming OOBE and thus forcing Creative Cloud to recreate it has fixed every one of the blind, unspecific, and prevalent errors with Creative Cloud.
I think that much better work can be done on this Creative Cloud software, but I am constrained by a particular American folk tale told to children, which suggests 'If you don't have anything nice to say, then don't say anything.'
I can only say that respect will be gained not by talk, or telling a lot of complicated procedures to recover software that costs like an automobile.
Respect will only be gained by really involving yourself, learning, and then doing all of this correctly. That's what every respected software developer in the world does.

Jeff, thanks equally for coming back on this.
- I did begin the process on the page you linked.
- when I got to the step running the CC Cleaner tool, it offered me no option to remove the Creative Cloud Manager -- only to remove all my apps, which are largely CS6. This is counter to the suggestion that you can remove just the manager, and not welcome as you will understand.
- it was at this point that I recovered the procedure of just shifting OOBE out of play. When this wasn't possible due to invisibly held open folders or files, I realized the problem might have been due to the earlier Premiere 11 ACR update (you have to think a bit for reasons why it might want to do that...).
- Thus when I stopped and restarted to assure a clean reboot, I thought to just let the Creative Cloud Manager try again when it offered this.
- Without further intercession, this time the Creative Cloud Manager succeeded.
I would say that the move-OOBE-out-of-play to force recreate (or sometimes it has been move a certain file in OOBE) is a much preferred repair that has always worked for me in the numerous failures of Creative Cloud Manager over the last year. We don't really want to spend the hours and take the risk of removing all our Adobe CS and/or CC applications, plus adding all of their updates again, as you will also understand.
This points to a way Adobe could very much lower the agony of the Creative Cloud Manager, its updates and its crossed wires. I do appreciate the problem, though not why at your budget levels it hasn't had a definitive response. Some experience directing projects and having to take over offshore team management directly might suggest where you are finding the difficulty, at least.
In the mean time, why not put in place a recovery for failed Creative Cloud Manager activities including updates, which would simply and automatically do the task of accurately renaming the OOBE folder (for each attempt, no matter how many times it had been done before)j, then triggering a restart followed by reinstall and information recovery of the Creative Cloud Manager? It could be something like Microsoft's Fix-Its, for convenience, which would also leave open a doorway to reversal if somehow necessary.
I suggest you might lower the incidence of this genre of problems by a very large factor if you were to do so, replacing the presently procedure with its flaws for those employing Adobe software.
Anyway, I hope the suggestion leads in positive ways for your products, and wish your team a good day.

"Download Error" in Creative Cloud App

Help! Creative cloud no longer shows the apps that need to be updated. It just gives me this message "Download Error. Press retry to try again or contact customer support." Every time I click on "Reload Applications," it just gives me the same message. See image below.
This has been happening for a month. I've restarted my mac and uninstalled & reinstalled Creative Cloud, but it didn't fix the issue. Log in info are all correct as well as billing info.

I tried downloading the update in a new Admin account and it WORKED!
For anyone else having the same problem, here is the other stuff that I tried that didn't work:
- Changing from WiFi to wired internet connection. The wifi is running through an Apple AirPort station, with all the ports that Adobe uses open.
- I looked up the permissions on my Library and they were set to Read/Write and still I couldn't download the update
- I'm not running any security software that could be interfering with the download.
- Deleting and reinstalling the Creative Cloud app didn't help.
When I tried downloading Creative Cloud apps for the first time, it wouldn't work at my office so I had to take the computer offsite. It worked perfectly. I talked to IT support at work and they couldn't find any reason that a network setting was keeping the download from happening here. Still a mystery.
For clarification, I was always able to sync fonts with Typekit through the CC app, just couldn't download PS and AE updates. I still haven't tried file sync with CC.
Thanks for the help Adobe people!

Keep getting download error when trying to load apps page in creative cloud

I keep getting a download error every time i click on the app icon in creative cloud so i can access any of my apps is there anyone that can help? I've tried refreshing and reloading the page but nothing seems to be working.

Hi Holli94,
Can you please check the permissions on the following folders and confirm if you have full Read & Write permission or not. If not, please give full permission and that should fix the problem.
1) /Library/ApplicationSupport/Adobe
2) ~/Library/ApplicationSupport/Adobe
3)/Utilities/Adobe Application Manager
4) /Utilities/Creative Cloud Desktop Application.
Cheers,
Kartikay Sharma

Getting The message Download Error in creative cloud

I keepgetting this error everytime i try to acces the apps in Creative Cloud. I need to reinstall Premiere, and Im now stuck without getting any work done. I really regret upgrading to Creative Cloud. All the software seemed to work better before:-(

Hi Pal Laukli,
Welcome to Adobe Forums.
Please use the below link to download Premiere Pro CC.
http://prodesigntools.com/adobe-cc-direct-download-links.html
Please make sure to complete the very important instructions prior to clicking on the link.
Thanks

Help with Download error in Creative Cloud Student and Teacher Edition

I have been paying for the Creative Cloud Student and teacher editions of the Adobe suite. I have two laptops. The cloud application installed fine in both, but I could not download the apps into my preferred machine, receiving a "Download Error" for my pains. The other laptop, with its small memory size, was not suitable for the programs and has recently crashed and passed on! So now I'm still left with half of my year's commitment to go and have still not been able to benefit from the programs. i have tried every which way to get them on my main computer, taking advice from the net but to no avail. This is all I get:

Hi Deian,
Are you on a managed network. Please refer the knowledge base article: http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html.
You may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

Download error in Creative Cloud

When trying to open the tab on my laptop, I always get a download error. I don't have this problem on my desktop computer, both Macs. I already unabled the firewall, but without any result.
Have somebody an idea what is going wrong?
Thansk for helping.

Hi Roland,
Please try the below mentioned steps :
On MAC rename the below mentioned folders
/Library/Application Support/Adobe/OOBE
~/Library/Application Support/Adobe/OOBE
Please reinstall the latest version of CCD from : https://creative.adobe.com/products/creative-cloud
If On Windows then rename the below mentioned folders
C:\Program Files (x86)\Common Files\Adobe\OOBE (on 64 bit OS)
or
C:\Program Files\Common Files\Adobe\OOBE (on 32 bit OS)
C:\Users\(User_name)\AppData\Local\Adobe\OOBE
Please reinstall the latest version of CCD from : https://creative.adobe.com/products/creative-cloud
Let me if it helped.
Regards,
Ravi

Download Error on Creative Cloud?

I am trying to install the trial cloud. when I try to get apps it states that there is a Download Error. I want to try Photoshop specifically.
Thank you for any help that can be given

I am getting same error, redownloaded the Creative Cloud app, nothing happened.

"Download Error: The Creative Cloud installation no longer functioning"

Installed update to CC desktop and I cannot access my applications. I have tried reinstalling several times and still get the same message of a download error. None of the trouble-shooting suggestions apply. Please help!
suhawes

Many thanks Jeff A Wright.
I solve my problem with the Adobe support. I had to rename AAMUpdater to AAMUpdater_old and OOBE to OOBE_old. But the thing is that I had to go \Library\Application Support\Adobe and also to ~\Library\Application Support\Adobe and I did not know there was a difference between "\ Library \" and "~ \ Library \", this was being my mistake, the change has to happen in two ways. I think this mistake is happen with many users that are trying to solve the same problem that I had. \ Library \ and ~ \ Library \ are different folders. After fix that, I just leave the Creative Cloud CC and sign in again, and WORKED.
I hope that someone with the same problem can understand how I solve this, without suffering so much (I do not write English very well, I'm Brazilian).
( I hope someone
Best regards

I bought PS, there's a download error in creative cloud, I don't see any App..how can I solve it? 2 days that I am trying...

I got the CC and bought the PS yesterday. When I launch CC, there is a download error message telling me to retry or contact assistance...how can I solve this,pls? It's so frustrating!

Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Download error on Creative Cloud App.

I keep getting the following error. I have gone through the steps of uninstalling and reinstalling the creative cloud app, but does not help.
Don't know what to try next.

Hi txinva,
Plaese follow the steps
Try to delete AAMupdater folder from
~/Library/Application Support/Adobe/ If above doesn't worked then perform below steps
Rename the opm.db file under
~/Library/Application Support/Adobe/OOBE
Let us know if this was helpful.
Regards

Constantly getting Download Error in Creative Cloud Manager, Apps tab. No further information, simply states "Contact customer support"

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