Contact card in a Word comment shows an unknown presence status

Hi,
The contact card shows an unknown presence status for myself. I noticed this issue when I was adding a new comment to a Word document. My picture isn’t shown on the card either.
While not a major issue, I also noticed that the contact cards for the file's author and last modifier are broken in all Office apps. However, I'm signed in to my Office 365 account in all Office apps, so it looks like that Office isn't
linking my contact details with the online account. Also, my own picture isn’t visible in the user details (in File>Account).
The option "Always use these values regardless of sign into Office" is unchecked in settings. Skype for Business is installed and running in the background. I guess all these issues are related to each other but the main issue
is the broken contact card for a comment.
My colleagues have the same issue (tested with three other computers, one of them was purchased recently). All computers are running Windows 7 with Office 365.
Could you help me to solve this issue?
Ps. I was referred to this forum from the Office 365’s forum – that thread has some screenshots and testing results: http://community.office365.com/en-us/f/172/t/345224.aspx

Hi,
Based on my research, it shows Presence Unknown status if there are multiple users with same display name in the Address Book. We can try right-clicking the Author and select Edit Property, and then selecting the correct name from Global Address
Book.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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