Contact pictures not displaying in Lync 2011 for Mac

Using Lync 2011 for Mac I'm not seeing any contact pictures (including my own), though I can see them when signed into Lync 2013 on a Windows PC (7, 8.1, and 10 Technical Preview for Enterprises).
My company uses O365 hosted Exchange and on premise Lync Server.
I'm using OSX 10.10.1 (on a 2014 Air) and Lync for Mac 2011 14.0.10 (141024). I have AutoUpdate set to automatically check weekly and I manually checked (button at the bottom of Microsoft AutoUpdate) so I believe I'm running the current release.
Logging in with another user account on my same Mac/Lync install has the same issue
Another user account on their own Mac also has the same issue
It's also worth noting that the same issue arises when signing into Lync for Android and iOS as well, but not on Windows (Lync 2013).
Any thoughts? Thank you very much for your time and assistance.
Also, my apologies for putting this question in this subforum, but I didn't see any main forum for Office for Mac or Lync 2011 or Lync for Mac at all. If there is such here on technet, please drop the link here and I'll move the thread.

Hi abacus02,
On mobile, you have no control over how photos are displayed. Lync Mobile can only display photos retrieved from Active Directory or SharePoint, it cannot display a photo from a URL. If a user
is displaying a photo from a URL and there is a photo in AD, it will display the photo from AD. If there is no photo in AD, it will display no photo at all.
About Lync for Mac, as I know Lync 2011 for Mac does not support high resolution images. Only in Lync 2013,
In Lync 2013, when the user’s photo experience has been migrated to Exchange 2013 and they are using Lync 2013, high resolution photos can be used.
So please tell us where the photos are stored, we need more information to troubleshoot the issue.
Best regards,
Eric

Similar Messages

Lync 2011 for MAC searching contacts

Hi,
I have problem to search contacts in lync 2011 for MAC at more than one company, however Lync 2013 for Windows can searching contacts with the first letter.
Do you know about Microsoft Lync 2011 for Mac Bug?
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postagem é fornecida, sem garantias e sem direitos.

Can you add the contact by searching the SIP address?
Please check if the files GalContacts.db and GalContacts.db.idx are updated in Lync users’ profile folder.
I guess these files are not updated.
If this issue happens with several Lync users, you can copy these two files form users’ profile folder to replace the ones in problem Lync users’ profile folder to confirm that.
Try to run the command Set-CsClientPolicy –Identity -AddressBookAvailability WebSearchOnly, then sign out Lync for Mac and sign in, check if you can search the contacts.
Lisa Zheng
TechNet Community Support

Lync 2011 for MAC not connecting externally to On-Premise Lync 2013

Hello,
Hopefully someone has some idea on this or a better direction for me to follow. So currently I have an issue where Lync 2011 for MAC clients will not connect when external to my On-Premise Lync 2013 servers. Everything to do with my Windows based clients
and even cell phone based client’s works just fine. It is currently only Lync 2011 for MAC which will not correct externally.
I did initially have the logon problem internally as noted by other posts online when using an internal CA certificate with Lync. But with the internal certificate imported onto the MAC when internally connected Lync 2011 will login just fine. Now in my
setup I do have a TMG server that clients are connecting to that forwards the connections onto my Lync servers when connecting externally. When I review live real time logs to see what’s connecting to the external URL for Windows based clients I can see them
connect in on port 443 no problem.
But with the MAC I don’t see any attempt from it to connect to the URL like I see with the Windows clients. Now below is what shows up in the Microsoft-Lync.log generated by the MAC. Now initially looking at the log I thought my problem was the fact when
Lync 2011 tires to connect when external that it was doing so on port 5061 which we don’t have open. So I tired entering external.mydomain.com:443 in for my external server in the setup.
And while rechecking the log after doing so shows like it is now trying to connect on port 443. When reviewing TMG I again see no connection attempt by the MAC to connect to the Lync external url or on port 443. Further research so far into the problem has
come up empty on the subject. And most other cases where people report problems connecting externally they are using some form of online service like Office 365. So at this point I am not even sure if Lync 2011 for MAC is supposed to work externally with On-Premise
Lync 2013 deployments or not. If anyone has an thought’s or idea’s please share them as at this point I am stuck on this issue.
Microsoft Lync 14.0.10 (141024)
MacOS version 10.7.5 (build 11G63)
2015/01/08 08:51:11.807 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:12.670 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2015/01/08 08:51:12.682 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:12.685 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.192 Office Communications Server LOGON STARTED: USER = {nsayewich}
2015/01/08 08:51:20.197 SIPService::Logon
2015/01/08 08:51:20.281 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.543 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.543 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.566 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.566 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.568 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.568 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:20.600 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/01/08 08:51:21.535 InternalConnect, NLResolveAddress returned: -3176
2015/01/08 08:51:21.537 IsLocalAddress, 'internal.mydomain.com' is not a local address
2015/01/08 08:51:21.537 FShouldUseProxy, is returning 1
2015/01/08 08:51:21.537 Connecting to internal.mydomain.com (port 0)
2015/01/08 08:51:21.537 InternalConnect, NLCreateConnection returned: -3176,
2015/01/08 08:51:21.537 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:21.537 Listening thread got exception -3176
2015/01/08 08:51:23.632 InternalConnect, NLResolveAddress returned: 0
2015/01/08 08:51:23.633 IsLocalAddress, 'external.mydomain.com' is not a local address
2015/01/08 08:51:23.633 FShouldUseProxy, is returning 1
2015/01/08 08:51:23.633 Connecting to external.mydomain.com (port 5061)
2015/01/08 08:51:38.004 InternalConnect, NLCreateConnection returned: -3259,
2015/01/08 08:51:38.004 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:38.004 Listening thread got exception -3259
2015/01/08 08:51:38.005 InternalConnect, NLResolveAddress returned: 0
2015/01/08 08:51:38.006 IsLocalAddress, 'external.mydomain.com' is not a local address
2015/01/08 08:51:38.006 FShouldUseProxy, is returning 1
2015/01/08 08:51:38.006 Connecting to external.mydomain.com (port 5061)
2015/01/08 08:51:53.008 InternalConnect, NLCreateConnection returned: -3259,
2015/01/08 08:51:53.008 FUsingHttpsTunnelProxies, returning: 0
2015/01/08 08:51:53.008 Listening thread got exception -3259
2015/01/08 08:51:55.026 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x80072743, oldState: 20, newState: 10, direction: 1
2015/01/08 08:51:55.026 Login (1) failed with error: (0.-2147014845)
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 8, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 2, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.036 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.037 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.037 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.038 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.038 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/01/08 08:51:55.040 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

Hi Nicholas Sayewich,
I tested in my lab and without any problem.
I also use TMG as Reverse Proxy and without configuring SRV records (My ISP don’t support SRV), after importing the root certificate onto MacBook, I can sign into Lync everywhere(internal
and external).
Please make sure that the certificate is set up to
Always Trust .
http://blogs.technet.com/b/nexthop/archive/2008/03/05/how-to-install-a-trusted-root-ca-certificate-on-osx-leopard-for-use-with-messenger-for-macintosh.aspx
And my log for your reference:
Microsoft Lync 14.0.10 (141024)
MacOS version 10.10.1 (build 14B25)
2015/01/09 22:40:15.802 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:16.486 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2015/01/09 22:40:16.493 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:16.496 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.595 Office Communications Server LOGON STARTED: USER = {MyDomain\LyncUser1}
2015/01/09 22:40:32.596 SIPService::Logon
2015/01/09 22:40:32.633 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.737 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.738 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.743 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.743 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.744 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.744 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:32.754 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/01/09 22:40:33.080 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:33.082 IsLocalAddress, 'sipinternal.MyDomain.com' is not a local address
2015/01/09 22:40:33.082 FShouldUseProxy, is returning 1
2015/01/09 22:40:33.082 Connecting to sipinternal.MyDomain.com (port 5061)
2015/01/09 22:40:48.008 InternalConnect, NLCreateConnection returned: -3259,
2015/01/09 22:40:48.008 FUsingHttpsTunnelProxies, returning: 0
2015/01/09 22:40:48.010 Listening thread got exception -3259
2015/01/09 22:40:50.043 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:50.044 IsLocalAddress, 'sip.MyDomain.com' is not a local address
2015/01/09 22:40:50.044 FShouldUseProxy, is returning 1
2015/01/09 22:40:50.044 Connecting to sip.MyDomain.com (port 443)
2015/01/09 22:40:50.896 InternalConnect, NLCreateConnection returned: 0,
2015/01/09 22:40:50.896 InternalConnect, NLCopyConnectionBinding returned: 0,
2015/01/09 22:40:52.980 InternalConnect, NLResolveAddress returned: 0
2015/01/09 22:40:52.981 IsLocalAddress, 'sip.MyDomain.com' is not a local address
2015/01/09 22:40:52.981 FShouldUseProxy, is returning 1
2015/01/09 22:40:52.981 Connecting to sip.MyDomain.com (port 5061)
2015/01/09 22:40:53.291 InternalConnect, NLCreateConnection returned: 0,
2015/01/09 22:40:53.291 InternalConnect, NLCopyConnectionBinding returned: 0,
2015/01/09 22:40:53.522 HRESULT GetLinkSpeed(DWORD, DWORD*, WIN_BOOL*): ip 192.168.100.187, link speed 0
2015/01/09 22:40:53.522 HRESULT GetLinkSpeed(DWORD, DWORD*, WIN_BOOL*): Working around 0 link speed
2015/01/09 22:40:53.526 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 20, newState: 30, direction: 0
2015/01/09 22:40:53.528 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.529 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.536 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.555 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.555 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.583 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.584 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.592 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.592 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.615 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.615 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.622 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.622 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.784 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.784 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/01/09 22:40:53.786 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 1, HasSignedOut: 0
2015/01/09 22:40:53.787 virtual void SIPService::OnIdleHandleLogonSucceeded()
2015/01/09 22:40:53.792 Office Communications Server LOGON ENDED: USER = { MyDomain\LyncUser1}
2015/01/09 22:40:54.151 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:54.151 FShouldUseProxy, is returning 1
2015/01/09 22:40:54.379 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:54.379 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.082 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.082 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.440 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.440 FShouldUseProxy, is returning 1
2015/01/09 22:40:55.683 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:55.683 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.238 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.238 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.239 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.239 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 IsLocalAddress, 'lyncpool01' is not a local address
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
2015/01/09 22:40:57.241 FShouldUseProxy, is returning 1
Best regards,
Eric

Lync 2011 for Mac - "sign in failed, service not available"

I can't sign on to Lync 2011 for Mac at all. I'm running OS X 10.7.2, Lync 14.0.1 (so yes, I've installed the patch) and regardless of what else I do I get the message:
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Hi amoss,
Any update?
It may due to Root CA is not trusted.
You should trust the correct Root CA in the Keychain Access on your Mac machine.
In addition, provide this
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Noya Liu
TechNet Community Support

Lync 2011 for MAC and Lync 2013 Server Std

Hello,
We are using a Lync 2013 Std (single-server) as a POC. It works fine for Windows-clients but I cannot connect using Lync 2011 for MAC from any MAC machine.
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Lync server is on the latest CU version with all components, MAC clients are on update 140321.
I noticed that Lync tries to create the OC_keycontainer_username@domain, but it seems not te be created. It flashes by and disappears again when the client fails to login. I have imported the Lync server certificate, issued by our windows 2012
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Hi,
To clear cached data and corrupted certificates in Lync, you can do the following steps:
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3. In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.
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5. Restart Lync for Mac.
You can refer to Lync Mac for Lync Server online, but similar for Lync on-premises:
http://support.microsoft.com/kb/2629861
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2011 for Mac

Client has Lync 2011 for Mac on a MacBook running mavericks and it crashes right after I log in and am getting the EXC_BAD_ACCESS error.
I have tried all of the suggestions I could find on the internet already and nothing has worked. I have even tried the RTM, SP2, and 14.07 version. I would try other versions but can't find them anywhere to download
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Does anyone have any ideas why it would work using other environments but not this one?

Did you mean that you can use the same Lync 2011 for Mac on the same computer to sign in successfully to connect other Lync Server?
That is exactly what I mean. On the same computer using the same client I can successfully connect to two other Lync server systems and it doesn't crash at all. So what on the Lync server of this one system would cause it to crash?
Please try to create a new user account, then login with the new user account, sign in with Lync 2011 for Mac again.
I tried that as well and I got the same problem with the client crashing right after I sign in.
Lisa Zheng
TechNet Community Support

Trying to insert a picture behind text in Word 2011 for Mac

Can someone please help me? I am very fluent in Word 2010 for Windows, and this was a simple process. I was attempting to create a document in Word 2011 for Mac, like I've done many times on my pc. I wanted a picture in the background, with text on top of that. In the windows version, I would simply go to headers & footers, insert my picture, and set the word wrap to "behind text." When I closed the header/footer, I could put my text on top of the picture and by adjusting the text color and placement, I could create greeting cards, posters, flyers, whatever. Yesterday I tried to do the same with Word 2011 for Mac, and could not get rid of the white background behind my text. After attempting all the tricks I knew, I finally gave up. Can someone out there please point me in the right direction? (I tried to include a screen shot, but can't figure out how to use that little "insert image" button up there either. Sigh.)

Since yours is a question about a feature in MS Word for Mac, I would recommend reposting your question in Microsoft's Support site for Word for Mac. The experts there would be more conversant in that App.

Sent messages from secondary account are not saved in Outlook 2011 for Mac

We are using a shared email account added in Outlook 2011 for Mac. It's not the default account but we send from it often.
Whenever sending from this secondary mailbox, the message is not saved in sent items folder under the secondary mailbox or the default mailbox. There seems to be no record of the sent item anywhere.
I verified the message is sent and received.
All microsoft updates have been applied and we are using Exchange 2010.

Hello,
Please first log into OWA and check if the email are saved in the Sent Items folder.
We can tick the option "Save copies of messages in Sent Items folder" in Outlook 2010 and Outlook 2013 to save a copy of sent message, please check if you get such option in Outlook for Mac.
In addition, in Outlook for Windows, we can change a registry key to force Outlook to save sent emails in the default or secondary mailbox, but I'm not sure if Outlook 2011 has such trick. See:
http://www.msoutlook.info/question/278
Since this forum is general questions and feedback related to Outlook for Windows, it's better to post your question to the forum for Mac:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1395990325271
The reason why we recommend posting appropriately is
you
will
get the most qualified pool of respondents,
and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thank you for your understanding.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

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Help please
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Since Office is Microsoft software, please post your question on MS' own forums for their Mac software, as Apple Discussions only provide support for Apple products: http://www.officeformac.com/productforums

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A brand new Lync 2013 installed and updated.
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T

Hi,
As the issue happen only for Lync Mac client, so it should be the of Lync Mac client.
You can try to perform a Clean Uninstall for Mac Lync client and then test again.
Here is a link below:
http://support.microsoft.com/kb/2691870
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2011 for Mac not saving conversation history on outlook 2011

I have MS Office 2011 on my MAC. I have noticed the conversation history is saved on the MS Lync History folder on the MAC. However the outlook mailbox folder called " conversation history " is not updated with this info. Any idea what could
be happening ?
OS : 10.9.5
Lync : 14.0.9
Outlook : 14.4.4
MS Exchange server 2013.

Hi,
For Office 2011 on MAC, the Conversation History isn’t stored in Outlook.
The conversation history is stored in the path: /Users/<username>/Documents/Microsoft User Data/Microsoft Lync History
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Contact Pictures not displaying in texts...

At some point yesterday my contact pictures has stopped showing up in text messages. They still appear when calls are placed and in the actual contact information, but no longer are in texts. I have restarted my phone and also shut it off for over an hour to try to get them to reload. Any suggestions on how to fix this or why this may have happend. They were there yesterday morning then just stopped showing up...

Thank you for your reply. These were contact pictures that I had specifically gone in and set for contacts (I.E. for my brother there is a picture of my nephew as his contact picture). I had to delete the pictures from the contacts and then just re-assign them, seems to be working perfectly fine now. I'm sure it was just some sort of glitch.
>

Newly created images will not display in Firefox 8 for Mac. Same images appear in other browsers. Why?

1. Specific new images are uploaded but will not display in Firefox 8 on my Mac with OS 10.6.8. (Does appear in other browsers, e.g., Chrome and Opera, and appears on Firefox 8 for PC.) Also, other images on the page display.
2. I have cleared cache, cookies, etc., in Recent History, and restarted both application and computer.
3. I've tried creating GIF, JPG and PNG, but none show on the page in Firefox on my Mac. I can see the offending image in other browsers such as Chrome on the same computer, and on Firefox on PC. Offending pages are in both PHP and HTML: http://www.brookfieldcivic.org/advertisers.php and http://www.brookfieldcivic.org/advertising_freedom_montessori.html
Image links: http://www.brookfieldcivic.org/images/advertisers/freedom.png and http://www.brookfieldcivic.org/images/advertisers/Freedom_Montessori_bizcard.jpg

You can use these steps to check if images are blocked:
*Open the web page that has the images missing in a browser tab.
*Click the website favicon ([[Site Identity Button]]) on the left end of the location bar.
*Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
*Go to the <i>Media</i> tab of the "Tools > Page Info" window.
*Select the first image link and scroll down through the list with the Down arrow key.
*If an image in the list is grayed and there is a check-mark in the box "<i>Block Images from...</i>" then remove that mark to unblock the images from that domain.

Plist file over written when Lync 2011 for MAC starts

Hi I’m running into a very frustrating issue where the plist file is overwritten when Lync starts,
Trying this - to get Lync working with
http://technet.microsoft.com/en-us/library/jj945442(v=office.14).aspx
It can be done on Windows....
Ive Quit the Lync app from the task bar menu, Force quit from the apple menu, forced quit from Activity Monitor.
I’m using PlistEdit Pro. I have selected Save and then quit, reopened the plist to confirm changes are saved – yes.
launch lync and files/changes are over written……
Any suggestions?
Cheers
Mike

First, delete the following folders:
Users/Home Folder/Library/Caches/com.microsoft.Lync
Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Then, delete any corrupted or cached certificates. To do this, follow these steps:
Open the Keychain Access certificate management utility. To do this, in Finder, click
Applications, click Utilities, and then click
Keychain Access. Or, search for Keychain Access by using Spotlight.
In the left pane, click login, and then click Certificates.
In the right pane, find a certificate that's named Unknown or
Communications Server, select it, and then delete it.
Note You may have to unlock your keychain by using your password.
Close Keychain Access.
Restart Lync for Mac.
Important Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:
Open Keychain Access Preferences, and then click Reset My Default Keychain.
Open Finder, locate the following folders, and then delete them:
/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data
/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
For more Please refer
http://support2.microsoft.com/kb/2629861
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

Automated Bullets Not Working in Word 2011 for Mac

Automated bullets are not working, whether I type * followed by a space or by a tab. I have verified Automatic Bullet Lists is selected under Tools / Autocorrect / Autoformat as You Type.
Any ideas?

Sorry, this is the Office forum for Windows platform. Office for Mac related questions should really be posed in the following forums:
http://answers.microsoft.com/en-us/mac
Thanks for your understanding.
Tony Chen
TechNet Community Support

Contact pictures not displaying in Lync 2011 for Mac

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