Contact 'Sync' not working. Am I doing something wrong?

I am completely new to iPhone, but willing to give it a shot before I call it quits.  I was told if I activate my Gmail account, all contacts would sync onto the phone - which is not the case [or at least didn't work right for me].  That said, I searched on the web and in the iPhone Support Community for an answer and haven't found specifically what I am looking for.  This is where I am at now:
I've exported my Gmail contacts to my MacBook's Address Book.  I see all the contacts there from my Gmail account.
I've already gone into iTunes and plugged in my phone to Sync - choosing the contact options available, specifically related to my Gmail account.  Again, not all contacts were synced. 
I've also tried the Exchange Mail settings as suggested by Google's website, and that hasn't worked. 
What am I doing wrong?  Is there a way to Sync my MacBook's Address book to the iTunes folder so it will all Sync to my phone accordingly?
Can someone please help me?  Thanks!

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