Convert PDF font ITCFranklinGothicStd-MdCd add extra characters with CR2008

My customer has several reports that are used the ITCFranklinGothicStd-MdCd font.
We've had some users tell us that their reports are showing extra characters - specifically, it inserts the letter "i" after every lower-case "f". For example, 'Ref.' becomes 'Refi' and 'For' becomes 'Fior' (there's no letter "i" inserted after the capital "F" - it only inserts after lower-case).
We've determined that the problem is due to the fact that we're using the ITCFranklinGothicStd-MdCd font; if we use a different font, it works fine. Also, if the end-user copies text from the generated PDF and pastes it into another document, it renders the correct spelling. So for example if they copy "Fior" out of the PDF and paste it into Notepad, it shows "For" as it normally should.
We cannot change the font, but we should solve the problem.
Use Crystal Report 2008 and Adobe Acrobat 9.
How can I solve?

Hi Ivan,
This seems like it's PDF issue. You said "So for example if they copy "Fior" out of the PDF and paste it into Notepad, it shows "For" as it normally should."
This suggests to me that PDF is having problem rendering that font.
Do they have a TTF version of that font?
What happens if you export to Word format, do you see it correctly?
You may want to post your question to Adobe's forum and possibly the the makers of the font also.
Thank you
Don

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