Convert PDF; why can't I use the annual purchase after 5 converts and 7 months?

I purchased export PDF convert to word see invoice below. I used the system successfully 5 times and now I can't, I am asked to purchase the ability to convert again.
Page 1 of 1
Comments:
19.99
Invoice Total
USD
Currency
Sales Tax
0.00
0.00
S & H
Invoice Totals
North America
North America
1
Qty Shipped
{removed by admin}

Hi CatS1,
You can manage your account by going here and taking the following steps:
*Sign in the top right corner using your Adobe.com credentials
*Click on your name (same location) and select ‘My products and services’
*From there you can check on your status, log in/account info, etc.
Let us know how it goes!
Looking forward to hearing back from you.
Regards, Stacy

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