Copy of Adobe Premiere Elements 10 will not playback video.
Have uninstalled and reinstalled my copy of Premiere. Have updated my NVIDIA driver. Cannot get video to playback in editing mode. Any suggestions?
I'm running Windows 7 Professional on a a quad core intel chip running at 3.4 Ghz machine with 8 GB of RAM. The video card is an NVIDIA GeForce 520/PCI3/SSE2.
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
Similar Messages
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Elements 11 will not playback video
just installed elements 11 and have added an mpeg4 file. all appears good but can not playback the video. only a white screen where the video should play. if i double click the clip the edit window behaves the same. How do I get the video to play? no error messages are displayed. and the audio plays normally.
What computer operating system are you running Premiere Elements 11 on
(including 32 or 64 bit)? Windows 7 64 bit I7 q720 @1.60Ghz with 8Gigs of
memory.
Is your video card driver up to date?
Video is Nvidia Quadro FX 880M
What are the properties of your .mp4 file? If you do not know, please get a
MediaInfo properties readout
http://mediainfo.sourceforge.net/en
We are looking for:
General
Complete name : F:\2013_5_20_8_26_15.mpg
Format : MPEG-PS
File size : 2.32 GiB
Duration : 1h 2mn
Overall bit rate mode : Variable
Overall bit rate : 5 309 Kbps
Writing library : ArcSoft MPEG-2 NTSC
Video
ID : 224 (0xE0)
Format : MPEG Video
Format version : Version 2
Format profile : Main@Main
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : M=3, N=13
Duration : 1h 2mn
Bit rate mode : Variable
Bit rate : 4 980 Kbps
Maximum bit rate : 7 500 Kbps
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 4:3
Frame rate : 29.970 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan order : Top Field First
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.481
Time code of first frame : 00:00:00:00
Time code source : Group of pictures header
Stream size : 2.18 GiB (94%)
Writing library : ArcSoft MPEG-2 NTSC
Color primaries : BT.470 System M
Transfer characteristics : BT.470 System M
Matrix coefficients : BT.601
Audio
ID : 192 (0xC0)
Format : MPEG Audio
Format version : Version 1
Format profile : Layer 2
Duration : 1h 2mn
Bit rate mode : Constant
Bit rate : 224 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 147ms
Stream size : 100 MiB (4%)
VIdeo compression (that .mp4 is just a wrapper format not the video
compression)
Audio compression
Frame Size
Frame Rate, including interlaced or progress; if interlaced, upper or lower
field first
Pixel Aspect Ratio
Duration
for starters
Does the file playback OK in your computer players? Yes
Do you have similar problems with other video of its kind or other
kinds?noIs the problem specific to this one video?
no
The answers to the above will prove helpful to finding the reason for the
problem.
What you might want to try is renaming the file extension to: mts, .m2t,
.m2ts, .avi, or .mov to see if the renamed file imports into Premiere
Elements 11 and displays its video. The video imports to elements fine
with no errors and renders fine with no errors. In the playback window it
shows the video when paused. When I move the time line cursor the video
window reacts as you would expect by showing the frames as you move past
them. The issue is when you click play under the playback window, it turns
white and you hear the audio with no video.
From: Bill Hunt [email protected]
Sent: Tuesday, May 28, 2013 2:38 PM
To: wadeleverett3
Subject: Elements 11 will not playback video
Re: Elements 11 will not playback video
created by Bill Hunt <http://forums.adobe.com/people/the_wine_snob> in
*Premiere
Elements* - View the full
discussion<http://forums.adobe.com/message/5359167#5359167 -
Adobe premiere elements 9 not editing
This is my second attempt to post (my last one a little while ago didn't appear).
I have bought the above package mainly to edit some club videos. It is driving me mad.
I have a Sony Viao
Vista Home Premium
Service pack 2
Intel Core DUO CPU
2.00 GB Ram
32-bit
I have imported a video from my comcorder to the PC via ION EZ Converter. The video is stored as a .mpg file.
When I open up organiser the thumbnail is there.
The first time I opened organiser I somehow managed to drag the video to the left side of the screen and got a timeline but when I started it up I got sound but no picture. However, now when I open up organiser and go into EDIT, aand try to drag across I get automatically sent into video effects and can't go back!
I was told that the problem may be due to incorrect codecs and I have downloaded K-LITE MEGA Codec but that doesn't seem to have helped.
Before I did this I also got a message in elements
"we have detected an incompatible display driver. To get a better and faster playback performance please update your display driver.
Display driver details: NVIDIA Corporation - GeForce 8400M G7/PCI/SSE2 2.1.1"
Help
Really frustrated
Graham WTThanks Barbara
I found it also and I''ve put an entry there too.
Graham
Date: Tue, 18 Jan 2011 16:42:16 -0700
From: [email protected]
To: [email protected]
Subject: Adobe premiere elements 9 not editing
Hi, Graham WT. Sorry you're having trouble. You know, Premiere Elements has its own forum, and the video mavens mostly hang out there:
http://forums.adobe.com/community/premiere_elements
You'll probably get more help with this if you post over there, where more people are working with video. Good luck!
> -
Hello,
How can I fix this problem?
Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?
Thanks in advence,
FLFLOureiro
What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update? If not, please do so.
For your immediate issue, have you update the Online Services in preferences?
Where are you in the program when you get the message "Not possible to initialize on-line services".
Are you in a country outside of the USA?
There certain online services that are just not available outside the USA.
Please review and consider and then, based on your details, we will consider what next.
Thank you.
ATR -
Adobe Premiere CS3 will not open!
Adobe premiere CS3 will not open. When I click on the Adobe icon on my desktop, I get this message: This application has failed to start because prm.dll was not found. I've tried several things such as: uninstalling the program then reinstalliing it. I tried to open Adobe by clicking on one of my projects by opening MY Computer from start on the taskbar, then click on c drive, etc. but it will not open. Before I started getting the error message stated above, when I clicked on the icon, the program would load to the point of showing the top portion of the page (file, edit, etc.) then stop. It would never fully load. HELP!!!!! I'm in the middle of trying to meet several deadlines.
First, search your system for every instance of prm.dll. See if you have one (could be corrupt, but a Repair Install should have repaired it) in your PrPro CS3 folder hierarchy. Do you have any more? How do the dates and sizes compare to the one, if there is one, in PrPro? Here is a LINK to a .dll site. I do not know this site, so cannot even comment on their .dll's. I'd do the first suggestion, well - first.
Also, I do not know this .dll. It could be a VST from an Audio editing program, or similar. Some of these have been known to bring PrPro to its knees, at launch. Might be worthwhile to check into it a bit more.
Also, take a look at Event Viewer. This ARTICLE will give you some tips on what to look for. Could be more happening, than the error message might lead one to believe.
Good luck,
Hunt -
i have purchased an official copy of premier elements 13. i have my serial number etc but when i go validate my sign in throgh my internet connection nothing happens. its a nightmare !! I cannot even find out how to generate a rerquest code for offline valiodation. clicking on "generate response code " does nothing. I have jjust spent £79 on this product. will someone please help. ther is nothing wrong with my internet connection.
Hi, A.T.R
Thank you so much for your common sense reply. I contacted Adobe via their online chat help facility. One of their tech guys resolved the issue by re-setting the Hosts file. Now I have seen this in the forums and it basically involves making a back-up copy of the Hosts file deleting certain entries and applying again.. Thankfully this worked for me. But I would urge Adobe to look into this matter as there are many novices I am sure will be extremely frustrated at what should be a straight forward approach when validating their software. Most people would know there internet was working ok and most people would be able to disable anti-virus software etc, but to continue getting a failure to validate a serial number online would in my opinion beggar belief !! for most technically minded folks out there. Most annoying.
When anyone purchases legacy software from Adobe, no one wants this kind of problem. The software is not cheap.
My purchase was Adobe Premiere Elements 13 and it is a great piece of software for video editing. I can however recommend it. It is very good for both novice and professionals
Thank you. -
Adobe premiere Elements does not find my Sony HDR-CX160
When I try to use my Hi-DEF Sony HDR-CX160 video camera, Adobe premiere Elements 10 does not "find" the camera. Why not?
Dan EllerWhen you do use Windows Explorer (or Mac Finder, I think... I don't have a Mac... and you did not say) to copy the files from the camera to your hard drive, do as it says in http://forums.adobe.com/thread/1015001?tstart=0 so you don't lose the metadata
Also, Hunt's article on how to design your project http://forums.adobe.com/thread/919388?tstart=0 so you stay organized -
Adobe Premiere Elements 10 not working on both my Computer
I just bought Adobe Premiere Elements 10 to use with my Sony Handycam HDR-XR160 but it just dont work
I first try to install on my PC: Intel Quad Q6600 with 8 Gig of Ram and a 500 Go WD Black Edition and a GeForce 9800 GT with 1 Gig of Video Memory .... really jerky video editing interface and the play back is really bad a lot of pixellization all over and also really realy jerky
then I tried with My Mac Pro 2008 2XQuad Core Xeon 10 Gig of Ram 2 x 1TB WD Black Edition (Scratch Folder on second HD) and a ATI Radeon HD 3870 same problem but now the video play back just stop every 5 seconde it s also hard just to drag the video in the time line at the botom of the screen
This is computer I use for My Recording Studio and it's working like a DREAM. I did the same manipulation with other program like IMovie and so on with NO PROBLEM AT ALL .... and the interface was responsive unlike Premiere
I bought your programe thinking I was going for a upgrade from what I was using before and now I can't take it back cause the box is open so please tell me you have a fix or someting cause at the moment ... i'm really not to impress
Thanks for the helpHello Steve
Thanks for a your help
I still have the same problem I did change the recording from 60p to 60i but the video are still jerky , I know i'm probably the one who's got the problems but I just don't see it !!!
This is the setting I have on my Camera: Image Quality/Size
Image Quality = HD
Frame Rate = 60i
Recording mode = High Quality FH
x.v.Color = On
Connection
TV Type = 16:9
Component = 1080p/480i
HDMI Resolution = Auto
CTRL FOR HDMI = On
From thoes Info can you tell me what's the Best Preset in Premiere or if someone is using premiere with a Sony Handycam HDR-XR160 can you tell me your exact settings for both the Cam and Premiere
Thanks -
Adobe premiere elements 11 not responding.
Adobe premiere elements 11 says, "not responding" and asks me if I want to close the program. I have done this multiple times and nothing has worked. I am getting very frustrated and am not impressed by this program. What can I do to fix it?
hunttofilmt
Here is what I was like you to look at and determine if this workflow behaves any differently than the one that you are using now. I am assuming that you are having similar problems with Go Pro Hero 3's 960p @ 48 progressive frames per second and with the Canon's 1080p @ 24 progressive frames per second.
Let us confine these initial tests to the Canon 1080p24, for now to avoid any complications of editing 960p48 in Premiere Elements.
1. Open Premiere Elements 11 and go to File Menu/New/Project and set the project preset to
NTSC
DSLR
1080p
DSLR 1080p24
or
PAL
DSLR
1080p
DSLR 1080p24
depending on whether you have a NTSC or PAL install for your Premiere Elements 11.
Before you exit the new project dialog, be sure to put a check mark next to Force Selected Project Settings on this Project.
2. Import your 1080p24 into the project using Add Media/Files and Folder/Project Assets.
3. In Project Assets, double click the file there to open the Preview Window and proceed to trim your video.
Here is a description of the process from my blog post. Please cross check what you are doing with the steps that I used in the blog post demo.
http://www.atr935.blogspot.com/2013/06/pe11-project-assets-organization-for.html
If that is not successful, then stop and let us know.
If that is successful, then let us look at the 960p48...there is an atypical format for Premiere Elements. Here we are going to set the project preset manually as in the case with the Canon, but here we are going to use the project preset of:
NTSC
DV
Standard
or
PAL
DV
Standard
depending on whether you have a NTSC or PAL install for your Premiere Elements 11.
Before you exit the new project dialog, be sure to have a check mark next to Force Selected Project Setting for this Project.
Then continue with the import and trimming of the video in the Preview Window as you did with the 1080p24 footage.
Looking forward to your results.
Thanks.
ATR
Add On....By the way, how is your external hard drive formatted NTFS or FAT32? Depending on the results from the above mini tests, please look at importing/trimming one of your 1080p24 in the 1080p24 project but import the 1080p24 from a computer desktop save location instead of the external hard drive. -
Adobe Premiere Elements does not open after installation
Hello,
I have written before last week. I have bought Adobe Photoshop Elements 11 and Adobe Premiere Elements 11.
I had a trial version of Photoshop Elements 11 and with the code I could access the full version.
However Premiere Elements did not open after installation. I did not had a trial version so I first downloaded the full program. I went through the whole installation process and everything seemed ok, no error messages. But when I tried to open Adobe Premiere Elements after restarting the computer it did not open at all. Nothing happened.
I have de-installed and re-installed the program for a couple of times over and over again but with not result. Also tried to download the trial version first and also this didn't work. I checked my Quicktime and updated to the latest version.
I use a Windows laptop: Asus Intel Core i5-2430M, 2,4 GHz
I hope you can help me out!
Thanks!
IngeYes I saw it but PSE (refers to Photo Shop Elements??) and I have trouble with Premiere Elements..(so the video program)
The Photoshop Elements worked.
I am not sure what to do here also the link at your reply "working with your operation system tools" didn't work..(got the "broken link error")
thanks
Inge -
Adobe premiere elements 12 not installing on iMac 17
hello,
I am trying to install Adobe Premiere Elements 12 onto my iMac 17, i go through the install process, agree the terms and conditions, enter my serial number (correctly), select where on my mac i would like it to be installed to and it begins to instal. Standard right?
However it only ever gets to 2% before the installation fails. When i hit the button to ask for a description of the error it opens up my web browser and gives me the following info.
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
What's going on? It did this when i was trying to install the trial version and it's doing it now with the disc!When i run disk utilities i can see the premiere elements 12 disks in the laft hand payne but when i click on them nothing appears in the right hand payne for me to select, therefore repair disk permissions is left greyed out. Ideas?
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Adobe Premiere Elements 10 not starting up.
When ever I start up Premiere it opens up with a message that says:
Premiere Elements 10.0 has encountered an error
[..\..\Src\EMS\WSEMUtil.cpp-715]xpcm
Thanks for the reply. We may have our answer in your Premiere Elements 10 running on a computer that uses a NVIDIA GeForce card. There is a known issue relating
to Premiere Elements 10/NVIDIA GeForce with the solution being roll back of the driver version to about May 2013. But, I have not seen it reported before in association
with the particular error message
[..\..\Src\EMS\WSEMUtil.cpp-715]
But because of the history on this matter in
the Announcement at the top of this forum
and
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
we do need to rule this factor in or out.
Go to the following site for older version NVIDIA GeForce and plug in your information to download and install the May 2013 driver version
http://www.nvidia.com/Download/Find.aspx?lang=en-us
It is the Driver GeForce 320.18 Driver........320.18.......May 23, 2013 that you want.
Are you working with SD or HD projects?
Please review and consider and then let us know the outcome. The references cited with give you a
comprehensive view of the Premiere Elements 10/NVIDIA situation.
Thank you.
ATR -
Getting the message Adobe Premiere Elements could not start after silent install
I am getting the following message after running a silent command line installtion. The coomand line I am using is
setup.exe" /S /UL1033 /V"/qn COUNTRY=244 SERIALNUMBER="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" the x64 on Windows 7 64-bit.
After manually running the set-up.exe installer located in the ElementsSTIInstaller folder, Premiere elements launchs.
What is the cause of the error after running a silent installion?
JmFrxHi jam62m,
Please follow the steps mentioned in kb article : http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html
and command to install Premiere elements silently is : start/wait OEM.exe /UL%LangCode% /V“SERIALNUMBER=%Adobe volume license serial number%”
Example : C:\ Adobe Premiere Elements 10/Adobe Premiere Elements 10 - 64 Bit> start/wait OEM.exe /UL1033 /V"SERIALNUMBER=1111-1111-1111-1111-1111-1111"
Regards,
Jatin Dembla -
Why does Adobe Premiere Elements 11 download my videos to my computer so slowly?
Hey guys, I have been using Adobe Premiere Elements 11, for quite some time, and I noticed that its download speed is as slow as a turtle. I know it is not my download speed, because when I download files from the internet, or games, it goes as fast as anything. Just so you have more information, I will tell you have my recording/uploading process goes. First, I record the video (Using Microsoft Expression Encoder 4 Screen Capture). Then, I would send it to my video encoder. (Microsoft Expression Encoder 4). I would then encode the video, and send that output file to Adobe Premiere Elements 11 for further editing and to download it to my computer. Now, everything up to this point takes maybe 30 minutes. But when I get to Adobe, it takes more less 3 hours (give or take a few minutes). Finally, after all that waiting, I upload it to Youtube, which takes about an hour or so. My problem is Adobe is taking far to much time to install/download the video. And as a result of that, I can only put out about a video a day. Is there any way to speed that up, or should I just get a new editing software? All feedback, and help is greatly appreciated.
Gamer
The typical ways to introduce media into Premiere Elements 11 is via AddMedia which puts the source media into Project Assets and from there you drag the contents to the Timeline Expert view edit.
These would be your choices.
You say that you used Microsoft Expression Encoder 4 and a picture from Photoshop Elements 11.
Given that you are doing screen captures with Microsoft Expression Encoder 4 and you have a photo from Photoshop Elements 11, but how are you introducing them into Premiere Elements 11? At the same time that we are looking into the how, we need to look into the what, especially for the screen captures. The video and audio formats and file extension among other things are important to the Premiere Elements workflow.
So, again I would ask you to offer answers to what I had asked
I am assuming that you are talking about the time it takes for the video to import into Project Assets for you to drag to the Timeline. Are you observing any indexing and/or conforming going on (bar at bottom right of Expert view interface) during this 3 hour await time?
Among other things, what are you using for Add Media and to get to Project Assets? And, the usual drill, what are the properties of your source media, including size and duration, video and audio compression, file extension, etc.? By comparison what is the size and duration of those Internet games et al. that seem to be transferring to your expectations?
Is this one of those issues where "it never worked before" or "it worked before but not now" specific to Adobe files of the size and duration and properties that you are focusing on?
I see the answers to all of the above as expediting the matter to get your concerns addressed.
Please review.
Thank you.
ATR -
Installing adobe premiere elements 4 and importing video
My Dell laptop will not install Adobe Premiere Elements 4. I keep getting an Error message.
I do have Adobe Premiere Pro CS3 on my computer, but I am unable to import footage from a DVD.
I think because it is in the wrong format and I need to convert it.
To cope with this problem, I tried to install Adobe Premiere Elements 4, but it will not install.
I tried to contact Adobe Tech Support, but Tech support from Adobe is closed.
Even when it opens, I don't know if they will help.
Suggestions? Thanks, SueI don't think Tech Support will help with something that old... current is version 10
My GUESS is you have Win7 and version 4 is simply too old
As far as using PPro CS3...
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Tools to Convert to DV-AVI http://forums.adobe.com/thread/415317?tstart=0
Convert http://premierepro.wikia.com/wiki/FAQ:How_do_I_convert_my_files%3F
Convert your SD files to DV-AVI Type II with 48KHz 16-bit Audio -
Premiere Elements will not open
I have been using Premiere Elements 11 for some time. It has been working fine. Recently, it won't open. There is a message which says to uninstall and reinstall he product. I have done that. No help. The message says to contact Adobe support and mention Error:1 Can you help?
Pekin Grey
Here is an Premiere Elements 12 Error 1 story with a happy ending. Please check it out and see if any of it works for you with your Premiere Elements 11 problem. At this point, I do not think that product licensing has anything to do with your issue, but time will tell.
http://forums.adobe.com/message/6124261#6124261
In the above link the user sought alternative installation files and that worked to resolve the issue as described in the link.
If you were to follow that approach, you could download Premiere Elements 11 tryout files from the following link and then insert your purchased Premiere Elements 11 serial number in it.
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
The above web site offers the tryouts of some earlier versions but does not sell them.
For this to work for you, you must read very carefully the Note: Very Important Instructions at that web site. Otherwise you will be greeted by Access Denied.
Please consider and then let us know the outcome.
Thank you.
ATR
Add On...I forgot to ask. Are you working from installation files purchased from Adobe or from a purchased installation disc that came with boxed packaging of the product? If the former, you could always get another download of the product at "My Orders" or "My Products" at Adobe.
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