Copy of Business Transaction (CRM Service Request)

Hi Forum,
I created a transaction that uses the CRM Service Request as leading Transaction Category. I configured the IMG step "Copying Control for Business Transacation" in order to copy the transaction as a follow-up.
The problem is that the transaction does not appear in the list when we choose the link  "create follow-up".
Any idea ?
Thanks a lot !!!

1. Activate Copying Control of Activities
CRM - Transactions - Settings for Activities - Activate Copying Control of Activities
This will cause that only transactions defined in your Business Transaction Profile (which is assigned to your Business Role and defined in CRM - Interaction Center Webclient - Business Transaction - Define Business Transaction Profiles) are visible in dropdown list.
2. Define Copying Control of Transaction Types
CRM - Transactions - Basic Settings - Copying Control of Transaction Types - Define Copying Control of Transaction Types
Here select Source Transaction and choose Target Transaction.
Always follow CRM Best Practices documentation as all of the customizing steps are described there...
Link - http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm

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