Corrupted. Now what?

My 160GB Classic is corrupted (error 1439). I've reset it to factory settings. When I connect to iTunes, it won't connect. The device doesn't show up in iTunes.
I've made sure to download the most recent version of iTunes, and restarted my computer, etc. Now what?

Hey I have the same problem! I bought a used iPod, I restored it but everytime I plug it into my mac it says iPod corrupt. So I can't do anything but keep restoring it... it's weird. So if you know of anything let me know!

Similar Messages

WHEN DOWNLOADING THE UPGRADE FILE, MY LAPTOP SAYS THE FILE IS CORRUPT NOW WHAT

i am running an old version and the screen says to update to get the protection. So I go to the free download and do as guided but when I try to load the file my machine says the file is corrupt and will not load it. I am running XP

Installing Firefox on Windows
* https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows
Check and tell if its working.

Lenovo g560 motherboard crash service center not helping now what to do

hi
i have purchase a lenovo g560 laptop on 2 june 2010. after a weak the motherboard get corrupt.now my system is not going to start.
i launch a call on indian head off with call id=4270018809 and they sujjest me to go the service center located at noida.
after going there they put my laptop for 1 week and after 1 weak they are saying we dont have the mother board.and they request to head office for this it will take uncertain time and i can take laptop without getting repaired.now what to do can this laptop get replaced any where help me its urgent.
thank in advance
Solved!
Go to Solution.

call lenovo support line to ship your laptop back to service.
if you have recovery disks, use it instead of shipping back to lenovo.

Stuck in recovery ... can't erase ... now what?

Okay, I've tried it all! Now what? Is it worth taking to a Mac fixer or should I pitch it and buy new. My son has had his Nano 2nd generation for 3 years with no problems. BTW: I've updated to 7.7, I've set the ipod to disk mode, I've left it charging for at least 30 minutes. I opened disk utility and clicked delete (and it won't! disk utility just quits). I get one of three messages in iTunes when I connect and reconnect: iTunes has detected an ipod that may be corrupt. You should restore" (but I can't because then iTunes promptly quits) OR "You have plugged in a device that Mac OS cannot read." OR iTunes detects an iPod in recovery mode."
So break it to me. Would it be worth getting fixed or do I tell my son, well, you got 3 good years out of it ... at $230! Arghhhh!

Did you try forcing the iPod into disk mode first?
Ensure the HOLD switch is OFF so that there is NO orange color showing beneath the switch. Then, press and hold the MENU and the SELECT (center) buttons together for about 10 seconds, until you see an Apple logo. When you see the Apple, IMMEDIATELY press and hold the SELECT (center) and the PLAY/PAUSE buttons together until you see a check mark, and the iPod says "Disk Mode, OK to Disconnect."
If not, try that and then see if you can either restore through iTunes (I'd try that first) or reformat through Disk Utility. If you can reformat it with Disk Utility, try to restore in iTunes after that.
If it is absolutely dead, you might want to consider replacement options. Sounds like the nano is probably a 4 GB.
Apple can replace it out of warranty for $99 USD
(from: http://www.apple.com/support/ipod/service/prices/#us )
and the replacement will carry 90 days of hardware coverage.
You can also purchase a refurbished 4GB new nano for $99, which gives you your full year warranty. (I recommend refurbished products from Apple without hesitation... several iPods and this MacBook, no problems).
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?sf=wHF2 F2PHCCCX72KDY&nclm=Certified
I believe you can also trade it in at an Apple retail store for 10% off of a new iPod.
CG

Safari quits unexpectedly every time I try to open. Is it corrupt? What do I do?

Safari quits unexpectedly every time I try to open. Is it corrupt? What do I do?

Forgive the length ...
11/25/12 9:22:13 PM com.apple.java.updateSharing[1878] no requests timeout
11/25/12 9:24:47 PM [0x0-0xc00c].com.apple.systemuiserver[116] DigiHub:sendChargingCommandToDevice RequestExtraPower(kUSBPowerDuringWake) returned 500
11/25/12 9:24:47 PM [0x0-0xc00c].com.apple.systemuiserver[116] DigiHub:sendChargingCommandToDevice   sending command with sleep: 0, wake 500
11/25/12 10:01:16 PM Safari[154] *** WebKit discarding exception: <NSImageCacheException> Can't cache image
11/25/12 10:01:39 PM [0x0-0x1a01a].com.apple.Safari[154] Safari(154,0xa0040720) malloc: *** error for object 0x48f3a800: incorrect checksum for freed object - object was probably modified after being freed.
11/25/12 10:01:39 PM [0x0-0x1a01a].com.apple.Safari[154] *** set a breakpoint in malloc_error_break to debug
11/25/12 10:01:39 PM [0x0-0x1a01a].com.apple.Safari[154] Safari(154,0xb3ca6000) malloc: *** error for object 0x48e89200: incorrect checksum for freed object - object was probably modified after being freed.
11/25/12 10:01:39 PM [0x0-0x1a01a].com.apple.Safari[154] *** set a breakpoint in malloc_error_break to debug
11/25/12 10:01:52 PM com.apple.launchd[96] ([0x0-0x1a01a].com.apple.Safari[154]) Stray process with PGID equal to this dead job: PID 1247 PPID 228 BrowserPlusCore
11/25/12 10:01:52 PM com.apple.launchd[96] ([0x0-0x1a01a].com.apple.Safari[154]) Stray process with PGID equal to this dead job: PID 228 PPID 1 BrowserPlusCore
11/25/12 10:01:52 PM com.apple.launchd[96] ([0x0-0x1a01a].com.apple.Safari[154]) Exited abnormally: Segmentation fault
11/25/12 10:02:14 PM com.apple.launchd[96] ([0x0-0xa80a8].com.apple.Safari[2188]) Exited abnormally: Segmentation fault
11/25/12 10:02:27 PM com.apple.launchd[96] ([0x0-0xa90a9].com.apple.Safari[2190]) Exited abnormally: Bus error
11/25/12 10:03:01 PM com.apple.launchd[96] ([0x0-0xaa0aa].com.apple.Safari[2198]) Exited abnormally: Segmentation fault
11/25/12 10:03:58 PM com.apple.launchd[96] ([0x0-0xab0ab].com.apple.Safari[2202]) Exited abnormally: Segmentation fault
11/25/12 10:04:21 PM [0x0-0x11011].com.arcsoft.Daemon[136] [Daemon Create Msg: 1(0)]
11/25/12 10:04:21 PM [0x0-0x11011].com.arcsoft.Daemon[136] FSDeleteObjects -- Deleting /Users/mac1763/Library/Caches/ArcSoftConnectUpdater
11/25/12 10:04:21 PM [0x0-0x11011].com.arcsoft.Daemon[136] FSDeleteObjects -- Deleting /Users/mac1763/Library/Caches/com.ArcSoft.Connect.XMLFile
11/25/12 10:04:21 PM [0x0-0x11011].com.arcsoft.Daemon[136] FSDeleteObjects -- Deleting /Users/mac1763/Library/Caches/ArcSoftConnectUpdater
11/25/12 10:04:21 PM [0x0-0x11011].com.arcsoft.Daemon[136] [Daemon Create Msg: 2(0)][Daemon Create Msg: 3(2)]
11/25/12 10:04:23 PM com.apple.loginwindow[24] Shutdown NOW!
11/25/12 10:04:23 PM com.apple.loginwindow[24] System shutdown time has arrived
11/25/12 10:05:07 PM com.apple.launchctl.System[2] BootCacheControl: could not open /var/db/BootCache.playlist: No such file or directory
11/25/12 10:05:07 PM com.apple.launchctl.System[2] BootCacheControl: could not unlink playlist /var/db/BootCache.playlist: Unknown error: -1
11/25/12 10:05:08 PM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
11/25/12 10:05:08 PM com.apple.launchd[1] (com.symantec.Sched501-1.plist) Unknown key: SchedName
11/25/12 10:05:08 PM com.apple.launchd[1] (com.symantec.Sched501-2.plist) Unknown key: SchedName
11/25/12 10:05:08 PM com.apple.launchd[1] (com.apple.blued) Unknown key for boolean: EnableTransactions
11/25/12 10:05:08 PM com.apple.launchd[1] (com.apple.RemoteDesktop.PrivilegeProxy) Unknown key for boolean: EnableTransactions
11/25/12 10:05:08 PM com.apple.launchd[1] (com.apple.usbmuxd) Unknown key for boolean: EnableTransactions
11/25/12 10:05:08 PM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight
11/25/12 10:05:08 PM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight
11/25/12 10:05:08 PM com.apple.launchd[1] (org.x.privileged_startx) Unknown key for boolean: EnableTransactions
11/25/12 10:05:29 PM com.symantec.navapdaemonsl[43] kextunload: unload kext /Library/Application Support/Symantec/AntiVirus/SymAPComm.kext failed
11/25/12 10:05:30 PM com.symantec.navapdaemonsl[43] kextload: /Library/Application Support/Symantec/AntiVirus/SymAPComm.kext loaded successfully
11/25/12 10:05:32 PM com.apple.launchd[1] (com.apple.aslmanager) Throttling respawn: Will start in 5 seconds
11/25/12 10:05:34 PM com.apple.launchd[1] (com.apple.aslmanager) Throttling respawn: Will start in 2 seconds
11/25/12 10:06:01 PM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[98]) Exited: Terminated
11/25/12 10:06:02 PM com.apple.launchd[92] (com.apple.AirPortBaseStationAgent) Unknown key for boolean: EnableTransactions
11/25/12 10:06:02 PM com.apple.launchd[92] (org.x.startx) Unknown key for boolean: EnableTransactions
11/25/12 10:06:29 PM com.swarmcast.mlbnexdefautobahn[106] Time to init SSL: 541
11/25/12 10:06:49 PM com.swarmcast.mlbnexdefautobahn[106] 22:06:49.187 EVENT Starting Jetty/4.2.x
11/25/12 10:06:49 PM com.swarmcast.mlbnexdefautobahn[106] 22:06:49.282 EVENT Started HttpContext[/]
11/25/12 10:06:49 PM com.swarmcast.mlbnexdefautobahn[106] 22:06:49.282 EVENT Started HttpContext[/protected]
11/25/12 10:06:49 PM com.swarmcast.mlbnexdefautobahn[106] 22:06:49.284 EVENT Started SocketListener on 127.0.0.1:8001
11/25/12 10:06:49 PM com.swarmcast.mlbnexdefautobahn[106] 22:06:49.285 EVENT Started org.mortbay.http.HttpServer@c550
11/25/12 10:06:51 PM quicklookd[145] [QL ERROR] 'Creating thumbnail' timed out for '<QLThumbnailRequest /Users/mac1763/Desktop/UnfranchiseBusinessPres_Redesign20120810FINAL.pptx>'
11/25/12 10:07:21 PM com.apple.launchd[92] ([0x0-0x16016].com.apple.Safari[146]) Exited abnormally: Bus error
11/25/12 10:07:47 PM [0x0-0x19019].com.install4j.3057-7228-2063-7466.4[150] SystemFlippers: didn't consume all data for long ID 0 (pBase = 0x100181460, p = 0x100181464, pEnd = 0x100181468)
11/25/12 10:07:47 PM [0x0-0x19019].com.install4j.3057-7228-2063-7466.4[150] SystemFlippers: didn't consume all data for long ID 0 (pBase = 0x10016d610, p = 0x10016d614, pEnd = 0x10016d618)
11/25/12 10:07:47 PM [0x0-0x19019].com.install4j.3057-7228-2063-7466.4[150] SystemFlippers: didn't consume all data for long ID 0 (pBase = 0x10012f680, p = 0x10012f684, pEnd = 0x10012f688)
11/25/12 10:07:47 PM [0x0-0x19019].com.install4j.3057-7228-2063-7466.4[150] SystemFlippers: didn't consume all data for long ID 0 (pBase = 0x100181b00, p = 0x100181b04, pEnd = 0x100181b08)
11/25/12 10:07:47 PM [0x0-0x19019].com.install4j.3057-7228-2063-7466.4[150] SystemFlippers: didn't consume all data for long ID 0 (pBase = 0x1001802c0, p = 0x1001802c4, pEnd = 0x1001802c8)
11/25/12 10:07:47 PM [0x0-0x19019].com.install4j.3057-7228-2063-7466.4[150] SystemFlippers: didn't consume all data for long ID 0 (pBase = 0x100181450, p = 0x100181454, pEnd = 0x100181458)
11/25/12 10:07:53 PM com.apple.launchd[92] ([0x0-0x1e01e].com.apple.Safari[162]) Exited abnormally: Bus error
11/25/12 10:07:55 PM [0x0-0x18018].com.skype.skype[148] Skype(148,0xa0040720) malloc: *** error for object 0x21bc4d4: pointer being freed was not allocated
11/25/12 10:07:55 PM [0x0-0x18018].com.skype.skype[148] Skype(148,0xa0040720) malloc: *** error for object 0x21bc4a4: pointer being freed was not allocated
11/25/12 10:07:55 PM [0x0-0x18018].com.skype.skype[148] Skype(148,0xa0040720) malloc: *** error for object 0x21bc4f8: pointer being freed was not allocated
11/25/12 10:07:55 PM [0x0-0x18018].com.skype.skype[148] Skype(148,0xa0040720) malloc: *** error for object 0x21bc504: pointer being freed was not allocated
11/25/12 10:07:55 PM [0x0-0x18018].com.skype.skype[148] Skype(148,0xa0040720) malloc: *** error for object 0x21bc504: pointer being freed was not allocated
11/25/12 10:07:55 PM [0x0-0x18018].com.skype.skype[148] Skype(148,0xa0040720) malloc: *** error for object 0x1769a1f0: pointer being freed was not allocated
11/25/12 10:08:00 PM [0x0-0x18018].com.skype.skype[148] Skype: unknown type name "tdta".
11/25/12 10:08:02 PM com.apple.launchd[92] ([0x0-0x19019].com.install4j.3057-7228-2063-7466.4[150]) Exited with exit code: 1
11/25/12 10:11:48 PM com.apple.launchd[92] ([0x0-0x23023].com.apple.Safari[178]) Exited abnormally: Bus error
11/25/12 10:12:06 PM com.apple.launchd[92] ([0x0-0x25025].com.apple.Safari[184]) Exited abnormally: Bus error
11/25/12 10:14:00 PM com.apple.launchd[92] ([0x0-0x27027].com.apple.Safari[191]) Exited abnormally: Bus error
11/25/12 10:23:40 PM helpdatad[203] port 'com.apple.helpdata' created
11/25/12 10:23:43 PM helpdatad[203] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCFDictionary setObject:forKey:]: attempt to insert nil key'
11/25/12 10:23:43 PM helpdatad[203] Stack: (
    2514927595,
    2455338555,
    2514927051,
    2514927114,
    2432131649,
    292147,
    290667,
    317673,
    274277,
    268995,
    2432151037,
    2432149924,
    2417504341,
    2417504018
11/25/12 10:23:46 PM com.apple.launchd[92] (com.apple.helpdata[203]) Exited abnormally: Trace/BPT trap
11/25/12 10:24:26 PM helpdatad[207] port 'com.apple.helpdata' created
11/25/12 10:24:27 PM helpdatad[207] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCFDictionary setObject:forKey:]: attempt to insert nil key'
11/25/12 10:24:27 PM helpdatad[207] Stack: (
    2514927595,
    2455338555,
    2514927051,
    2514927114,
    2432131649,
    292147,
    290667,
    317673,
    274277,
    268995,
    2432151037,
    2432149924,
    2417504341,
    2417504018
11/25/12 10:24:28 PM com.apple.launchd[92] (com.apple.helpdata[207]) Exited abnormally: Trace/BPT trap
11/25/12 10:24:28 PM com.apple.launchd[92] (com.apple.helpdata) Throttling respawn: Will start in 9 seconds
11/25/12 10:24:28 PM firefox-bin[189] failed to send request 1: -1
11/25/12 10:24:37 PM helpdatad[209] port 'com.apple.helpdata' created
11/25/12 10:24:37 PM helpdatad[209] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCFDictionary setObject:forKey:]: attempt to insert nil key'
11/25/12 10:24:37 PM helpdatad[209] Stack: (
    2514927595,
    2455338555,
    2514927051,
    2514927114,
    2432131649,
    292147,
    290667,
    317673,
    274277,
    268995,
    2432151037,
    2432149924,
    2417504341,
    2417504018
11/25/12 10:24:38 PM com.apple.launchd[92] (com.apple.helpdata[209]) Exited abnormally: Trace/BPT trap
11/25/12 10:24:56 PM helpdatad[211] port 'com.apple.helpdata' created
11/25/12 10:24:58 PM helpdatad[211] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCFDictionary setObject:forKey:]: attempt to insert nil key'
11/25/12 10:24:58 PM helpdatad[211] Stack: (
    2514927595,
    2455338555,
    2514927051,
    2514927114,
    2432131649,
    292147,
    290667,
    317673,
    274277,
    268995,
    2432151037,
    2432149924,
    2417504341,
    2417504018
11/25/12 10:24:59 PM com.apple.launchd[92] (com.apple.helpdata[211]) Exited abnormally: Trace/BPT trap
11/25/12 10:29:19 PM Software Update[235] arguments=(null)
11/25/12 10:29:35 PM com.apple.launchd[1] (com.apple.installdb.system) Throttling respawn: Will start in 3 seconds
11/25/12 11:01:36 PM com.apple.launchd[92] ([0x0-0x2c02c].com.apple.Safari[269]) Exited abnormally: Bus error
11/25/12 11:06:59 PM Software Update[285] arguments=(null)
11/25/12 11:22:09 PM com.apple.java.updateSharing[336] no requests timeout
11/25/12 11:22:09 PM com.apple.launchd[92] (com.apple.java.updateSharing[336]) Stray process with PGID equal to this dead job: PID 337 PPID 1 updateSharingD
11/26/12 1:22:11 AM com.apple.java.updateSharing[611] no requests timeout
11/26/12 1:22:11 AM com.apple.launchd[92] (com.apple.java.updateSharing[611]) Stray process with

Finder quits after mavericks update.. now what???

finder quits after mavericks update.. now what???

Might be Finder preferences are corrupted ...
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Preferences/com.apple.finder.plist
Click Go then move the com.apple.finder.plist file to the Trash
If that doesn't help, relaunch the Finder > Relaunch Finder… from the Mac OS X Finder
message edited by: cs

My downloaded files are corrupted. What can I do?

I downloaded 2 songs from iTunes but they are corrupted. What can I do about it?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Error message terror! Now what?

When i tried to open my file I got this terrifying error message. After nearly fainting - the file did open -- but now what? This is a hugely important 18 Artbaord/page file of an entire children's book project. Do I copy & paste all pages & layers to a new file? Do I never trust Artboards again & go back to working with each page in it's own file? I don't dare close this down- in case it doesn't open again. Can someone please tell me what that error message means so I can avoid it in the future? Many thanks!

Karen,
Do I copy & paste all pages & layers to a new file?
That is certainly one thing to do. To be on the (even) safer side, you may also save pages/layers/critical parts of the artwork in separate documents.
Are you saving to own harddisk, or to something/somewhere external? If the latter, which is much more unsafe, switch to the former and copy elsewhere afterwards.
Always copy somewhere else, at least on a daily basis, to somewhere as independent and different (including unsyncronized) as possible, such as DVD burning, external harddisk, whatever, so yo have something to fall back on in the many possible terrible events.
Leaving copies behind with different names is also a way of reducing losses.
Basically, the error message tells you that something went wrong in the saving process so the file became corrupt, probably, some code is simply missing.
For an even scarier case where you are unable to open the document, there are still ways to (hopefully) recover all or most:
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way.
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html

System.plist corrupted! What to do?

My system.plst corrupted! What should I do? Now all the applications won't work. I misplaced my Leopard disk. Now I start this discussion from other computer. Please help.

No installer disc and you don't back up the computer files? That's living dangerously.
What system is the other computer running?
If you could find the contents you could probably just make a copy with TextEdit since it is just a text file. Don't look at me, I run Tiger.

HP "Support" does not know how to perform "regionalization reset", now what?

I buy a dual voltage OfficeJet 4620 in Germany in Ferbruary 2013.
NOWHERE in the product literature does it mention the ink cartridges are regionalized (defeats the purpose of even manufacturing a 110-220v device! But I digress).
I move to Florida in June and yesterday my black ink begins to run out.
The printer needs the "regionalization reset" which can only be performed by HP support, as stated by their own webpage:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798
Another description of it here:
http://www.fixya.com/support/t156381-change_region_code_ink_cartridges
I call HP support, and waste over an hour and a half with a girl in the Phillipines until she finally tells me that I need a complete set of USA ink cartridges in order to perfom the procedure (which appears to be not true, you do not need them to reset the printer, but rather it appears you need them simply if you wish to print anything after the reset was performed if for no other reason but to verify that the reset was successful). She claims HP support will call me this morning at 11AM EST. They did not call.
I call HP "Support" at 1130 EST and go through the wickets with them again. This time the girl does not know what to do and is clearly completely unknowledgeable about the product, mush less how to troubleshoot it, and instead she is simply following a script. Another hour wasted. After being put on hold for the 4th or 5th time for 15 minutes, I simply hang up. (Realizing later that this is an intentional strategy.)
I call again. Now I am speaking to some guy in India. He does not know what he is doing either and tries to guide me through the support menu on the printer itself, but his script does not match the menu options on the printer. Back to the 15 minute intervals of hold broken up by him saying "one minute please sir while I verify some information". Another hour wasted, until I finally begin to realize that none of these people know what to do.
Still I call back and get another guy who leads me into the Support menu (press the return button 4 times to access this menu) . The he has me go to the Reports Menu and select the "print mech button tap" option, which prints out a 2 page "Printer Hardware" printout. He asks me to "give him the numbers on the document, but the document has all sorts of numbers on it from serial numbers to product numbers to other numbers with labels that are simply abbreviations. I ask him which numbers he needs from the two pages full of numbers, and back on hold I go for 20 minutes. He comes back and says "the long number, there should be a long number". Well the longest number on the document is the Serial number which I have already given during the initial information polling he did and so I ask him if he needs it again. Back on hold i go for another 20 minutes. Now the 15-20 minute hold cycle resumes, with him "checking something" and he will "be right back". Eventually he simply clicks over to see if I am still on the line and immediately puts me back on hold without saying anything. I put my phone on speaker and I wait him out, having already wasted an entire morning and half my afternoon.
Now this was the best part....HE BEGINS TO PRETEND LIKE HE IS HAVING MICROPHONE PROBLEMS AND CANNOT HEAR ME (yes I know, what does his microphone have to do with hearing me, I had the same thought). It is obvious he has simply either taken his headset off his head or moved the mic far away from his mouth and is pretending he can't hear me and that he will call me back and asks for my number. I ask him how is he going to hear me tell him my number (which by the way he already took at the beginning of the conversation) and he continues his ruse. So I hang up. It is obvious he doesnt know what to do and no one else there is going to help me.
Now I call back tonight around 930PM EST, and I get the Phillipines again. I go trough the whole polling phase with the girl and explain to her that I need the regionalization reset performed, and that all I need is to know which numbers of my printer to give to HP Support so that they can give me the code I need to reset this device. I politely tell her that I understand if she does not know what to do or understand what the procedure is and that I will not be angry with her if she is simply honest and tells me so, but that I want her to tell me if there is anyone there where she works who will definitely know how to do the reset, a supervisor or actual technical advisor, anybody. She is friendly and honest and says this is the frst time she has heard of this and she will ask what to do. Back on hold for 5 or 10 minutes. She claims she is looking in her "resources" for the way to do this. Nothing. I ask her to please stop and get her supervisor, she claims she is checking with her supervisor and that they are "checking the resources" for the procedure to reset regionalization. I foolishly think we are making progress.
After 20 minutes of her constantly telling me she is checking her resources, even after I have told her what the procedure entails and that all she needs to do is find the procedure and tell me which numbers it requires from the device itself in order to provide the reset code, I tell her to stop what she is doing and put her supervisor on the phone. She stalls. She says she is sorry but they have never heard of this procedure before and that she will schedule me a call-back for tomorrow. YEAH RIGHT. I ask her WHO is going to call me tomorrow? She replies that it will be them and that they will have the answer. I tell her that I already heard that from them the night before and I dont have another day to be wasted. I tell her to put her supervisor on the phone and I want the name of whoever is in charge of her office. She tries to ignore me and continues to ask for my phone number (which she already has). I press her for the name of who is in charge and she finally claims "Peter" is the supervisor. I tell her to put "Peter" on the phone. 10 minutes of hold and later a guy picks up the line, claims he is "Peter" and asks how I am doing. I politely say I am well and I ask him for his last name. He asks why I need his last name. i repeat my question, "What is your last name Peter?"..........his reply? "hello, sir? I am having trouble hearing you, can you hear me?" He begins to play with the microphone and puts me on hold. Each time he picks up and asks if I am there I immediately ask him for his last name, to which he resumes the ruse that he cannot hear me. I stay on the line. At this point it appears that HP must have some sort of policy where their "Support" personnel are not allowed to hang up the phone first, perhaps it is even tracked as a half-assed internal method of "Quality Assurance", and these people know it and this is why they will leave you on hold for ever and wait until you hang up. So, I wait Peter out for about 10 minutes, I am not on hold because there is no music, the microphone is simply muted. I tell him i know he is there and can hear me, and that i know he cannot hang up first, and then he promptly hangs up.
SO, my question....
NOW WHAT?
How does anything get escalated at HP when their overseas "Support" doesn't know what to do?
I live in Miami and there is a corporate headquarters there for HP Latin America. I am thinking of walking right into the lobby and finding someone with authority, but in all honesty I just want the d*** printer region reset so I can use these ink cartridges I already bought and opened.
Suggestions?

Hi,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
First, I am sorry to see your experience, however be aware that this forum is a peer-to-peer community and not a direct contact with HP.
To clarify, the product specification do list the ink cartridges regionalization, the specifications itself reffer to HP Suresupply to locate the ink cartridges for your region, as well as the following document which clearly state that information:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03239171&tmp_task=prodinfoCategory&cc=uk&dlc=en...
Firs be sure to have the latest software installed prior contacting HP support, which should be listed as 28
You may find that information listed in the following document (Check the How can I tell which driver version I have? section), if you have any older version be sure to uninstall it and install the latest software, as listed within the same document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
If you need, the latest software can be found below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108821-3&cc=uk&dlc=en&lc=en...
Next ensure you have any of the 564 ink cartridges, once the printer being reset it require all the 4 ink cartridges to work
Finally check the private messages I sent you prior contacting HP support , the envelope icon at the top-right part of that screen.
The ensure you use the correct contact details lease double chekc it below:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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