Could not complete iTunes store request error 4002

When I try to update the Genius app I get the above message " We could not complete your iTunes store request  An Unknown error ocurred, 4002". I also get this error message when I launch the ITunes. I've searched the ITunes for Windows commmunity and found noithing but I found some fixes for Macs with the same problem. Help!!!!!!

Perfect - thanks so much!
For anyone else wondering, the clue was in what was displayed on the screen after I turned iTunes Match on again: it asked whether I wanted to add this computer. Having copied my iTunes library over from the old machine, I'd completely forgotten that iTunes Match identifies each computer uniquely (not each iTunes Library), so was never going to work with this one until I specifically added it. Sorted!

Similar Messages

  • Could not complete iTunes Store request. An unknown error occurred (-4)

    Apologies if this is a FAQ, these forums are a little hard to search.
    Mac OS 10.5.1
    iMac 2.8
    ITunes 7.15
    iPod
    IPhone
    I recently upgraded to the Mac above, added Lepoard, and could sync my music successfully. Then added an iPhone to the list in the last week or so, and also could sync. However, started to get error messages for many of the music in the library, which seemed to require me to re-authorize using some of the older account names I purchased under. Any attempt now to re-authorize the music, or re-authorize (or de-authorize) the computer, with any of the accounts, gives me the messsage in the subject line.
    "Could not complete iTunes Store request. An unknown error occurred (-4)"
    So now I have about 30 gigs of uplayable music. Not happy. Any ideas ?

    I just synced my iPhone and got some errors stating that a few songs weren't authorized to play (it synced fine yesterday). I decided to deauthorize all computers (since I forgot to deauthorize two older ones a while ago). When I tried to reauthorize, I kept getting the -4 error. I had to try at least 5 times before it finally worked. Apple's servers must be getting hammered.
    I'm not sure if this matters... but on the last attempt that worked, I went to the menu-Store-Authorize Computer (instead of clicking on a iTunes purchase to authorize).
    <My address book (synced to Yahoo) is also unable to sync with my iPhone suddenly, too. Something weird is going on>

  • Having an issue with itunes purchase, message shows "could not complete itunes store request, requested resource not found." My account has been debited for the price of the download, but I dont have the download.

    Need some help, I was downloading an album when the message "could not complete itunes store request, requested resource not found."  "Error in the itunes store please try again later." My account has been deducted for the amount of the album, but I dont have it downloaded on my computer. Please help!!! Thank you!!!

    Does the purchases show in your Purchased list?
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"? Ones with a green checkmark are solved.
    Next contact iTunes by:
    Contact iTunes

  • Keep having isues trying to download music...Message states we could not complete Itunes Store request. The Itunes store is temporarily unavailable Please try again later. It has now been 3 days. Anybody know what the fix is..Cheers

    Keep having isues trying to download music...Message states we could not complete Itunes Store request. The Itunes store is temporarily unavailable Please try again later. It has now been 3 days. Anybody know what the fix is..Cheers

    Hi, bradley158. 
    Thank you for visiting Apple Support Communities. 
    Here are a the best troubleshooting articles when experiencing issues download content from the iTunes Store. 
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Cheers,
    Jason H. 

  • Could not complete iTunes Store request.  The Store may be busy.

    ***?!
    i got two iphones. the first one activated just fine.
    the second keeps giving me this on a different iTunes account on a different laptop.
    i don't even get to the first page of activation. is the iTunes store for iPhone activation down?

    Sure blame Vista. You clearly have no idea what you're talking about, but instead of going into detail, I'll just say that I rebooted my MacBook Pro into OS X (latest version with all updates) and got the same error. I know this error isn't an overload because I'm not even getting as far as everyone else is. The error also comes back immediately leading me to believe this is the default error message for 500-level server errors. Of course try explaining that to the moron's you get on the phone (granted... they are friendly... just unhelpful, though it's clearly not their faults).
    This is insane. I can't believe how terrible this launch went. They KNEW they'd get this many people on. How could they not stress test their system? Plus... everyone you call is no help at all.
    I'm just going to go in and trade this for annother and then I'll bet I'll be free of this bug (and be able to at least get to the point where I'll be waiting for my activation email, like the rest of you).

  • Could not complete iTunes store request... still!?

    Am I the only person who STILL can't access the activation process in iTunes? It doesn't seem like this is still happening for most people. I have been trying for several hours. I do have the most current version of iTunes.
    Weird...

    What version of the Mac OS or Windows do you have? You must have OSX 10.4 or above, and some versions of Vista (I think the 64 bit versions) have been having problems (as iTunes 7.3 doesn't work properly on that version of Vista).

  • "Could not complete Music Store request"

    When I enter the Music Store I get this error message - "Could not complete Music Store request". When I log in I then receive the message "Your billing information has changed, please approve. Edit pay screen comes up for approval but I can not enter any info and it is locked up. At a loss, need help.

    This of help?
    http://docs.info.apple.com/article.html?artnum=93953

  • Itunes store request error 4002? How to fixs it?

    Try to connect to itunes match server but popup dialog box show "itunes store request error 4002"? How to fixs it?

    See if this post fixes it, it seems to have done so for a number of users : https://discussions.apple.com/message/20443828#20443828

  • Authorization-Could not complete Music Store Request. Unknown error -208

    My daughter, has an IPod and uses Itunes ver 6.
    She only uses her ipod and itunes from a single computer.
    Recently, I upgraded her Hard drive - Everything was copied over at the partician level to the new drive using Maxblast 4.
    ITunes now comes up ok but She cannot play any of her purchased songs or videos. It even has removed the purchased items from her Ipod.
    When I try to play a purchased song or video from Itunes. it prompts me to authorize the computer.
    When I do that and enter the user name, pw info, etc it returns a screen that says Machine Authorization was Successful. You Have authorized a total of 1 machines out of your available 5. but when I click OK it then gives me another screen saying We could not complete your Music Store Request. An Unknown error has occurred (-280 ) There was an error in the Music store. Please try again later. I have tried multiple times over the past 2 days and get the same response. How do I fix it?
    HP   Windows XP  

    Interestingly enough - I can access iTunes by using the search feature. For example if I want U2 I can search on U2 and get into the store. But under no circumstances can I get to the iTunes Home page.
    It’s not a firewall - at least no on the network. I have 5 Mac’s on the network - all but one have no problem with iTunes - even when I log in under the problematic account. It seems to be something on the one MacBook that is blocking iTunes.
    Hope somebody can help.

  • Could not complete iTunes store purchase

    Trying to make a purchase in itunes Store.
    Recieved the following message:
    "We could not complete your Itunes Store Request.
    An unknown error occurred -45054.
    There was an error in the Itunes store."
    Anyone run into this before?
    What was your solution?
    Thank you,
    Joe

    Does the purchases show in your Purchased list?
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"? Ones with a green checkmark are solved.
    Next contact iTunes by:
    Contact iTunes

  • Can not access itunes store reads error 4002 -error in itunes store

    CAN NOT ACESS ITUNES STORE. GET THE FOLLOWING MESSAGE.  ERROR 4002- ERROR IN ITUNES STORE PLEASE TRY AGAIN LATER

    Hey Caretaker,
    I'd take a look at the following article that goes over the basic troubleshooting for being unable to access the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Hope that helps,
    David

  • TS3297 I keep getting an error when trying to add songs to the iCloud. Error reads: "We could not complete your iTunes_Store request. An unknown error occurred (4002)" I have tried to completely delete iTunes and reinstall but still getting error.

    I keep trying to download songs to ICloud but keep getting an error: "We could not complete your itunes_store request. An unknown error occurred(4002)"
    I have deleted itunes and reinstalled but continue to get error. Want else can I do?

    Thanks jdnjo.  Your fix also worked in Windows 8!

  • I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101

    I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
    My OS is Windows Vista and using Internet Explorer

    I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
    My OS is Windows Vista and using Internet Explorer

  • "Cannot complete iTunes store request..." error solved

    As posted elsewhere here, repeated clicking between "iPhone" and any other header such as "Music" or "Playlists" in the iTunes browser has solved this error message:
    "Cannot complete iTunes store request - network connection was reset. Make sure your connection is active and try again."
    After about 45 minutes I got the message: "Restoring iPhone from backup"
    It is now sloowwly restoring my original iPhone (No usb 2.0 on the old PowerBook G4 400)
    Hammered Apple servers = tried patience. Keep trying!

    I don't know if this will help you guys, but it worked for me...
    I've been having the exact same problem since upgrading to iTunes 9. Installed the recent update to 9.0.1.8 with no change--still no icons when the Store comes up, long vertical layout, 306 error when clicking on anything.
    I'm on an older Windows box with XP installed, Safari 4.0.3, iTunes 9.0.1.8. I use Firefox for the web. Though it WAS installed, I had never used Safari on this machine. Went to take a look at Safari and see if there was anything wrong.
    I found that Safari was NOT set up properly to get through my Firewall--again, I had never used it before. As soon as I got the internet settings right in Safari and made sure it could get to the web properly, I re-launched iTunes and lo and behold the Store worked properly. This was NOT a problem with iTunes 8. Apparently everything with Safari needs to be kosher before the iTunes 9 Store will work.
    Maybe you all have done this already, but it immediately solved the problem for me. Hope this helps someone.

  • HT1338 Problem! What to do if my mac prompts this message on App Store? "we could not complete your purchase: unknown error"

    Guys I'm facing a problem related to App Store. I managed to update my system to Version 10.7.4 to try to sort out the issue but again I cannot update/buy any apps, OS X ML included.
    The message is: "we could not complete your purchase: unknown error"
    I tried erasing the cache of App Store, log off and in, restart the system...nothing!
    Can Anybody help me, please? I'm a Mac user less than a year but I never had serious issues before.
    Thanks
    David
    iMac 27"  3.4GHz i7   12GB DDR3   on Lion 10.7.4

    http://www.apple.com/support/mac/app-store/contact.html?form=account

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