Could not complete your request because the file is not compatible with this version of Photosho

I just tried to open a file that I had saved last night and I got the message:
"Could not complete your request because the file is not compatible with this version of Photoshop."
Normally I would just chalk it up to a corrupt file and redo the project but I've had this happen to me 5 or 6 times in the past two weeks. I dont know what to do!
Things I've tried that haven't work:
Opening in ImageReady and Gimp, changing file extention to .tiff, dropping into photoshop as smart object, opening in Illustrator, re-installing photoshop, deleting old actions/plug-ins that might glitch up the system.
I just started a new job and I'm working on a 2.5GHz Mac Mini (OSX ver. 10.7.4) with Photoshop CS6 (16-bit).
I am NOT saving over a server or anything like that.
I did NOT close photoshop too quickly last night.
I do NOT have any Nortan Anti-virus anything.
I've spend hours reading up on this and every fix that I've found doesn't work.
I've been using photoshop for YEARS and I've NEVER had this problem before.
Please HELP!

There is a problem with the latest update, Mac, and saving a PSD file. Apparently it may not open in CS6, but will open in other versions. They are working on patch.

Similar Messages

Could not complete your request because the file is not compatible with this version of photoshop

Hello,
I'm a beginner in PS. I was edit TIFF file in PS. Size of file is 21x89.1(22.6 MB). Then suddenly power - cuted. But after 5 min turn on PC and PS can't open my TIFF file.
Error is (could not complete your request because the file is not compatible with this version of photoshop)
What should I do, how I open this TIFF file? I realy need to open this file?
Please help me...
Regards, Suvd.S

Out of curiosity, were you actually saving the file at the moment the power cut off, or had you just saved it?
If not, I don't understand the reason the file should have become corrupted. If it was successfully saved on disk from the prior save operation, just shutting off the power on Photoshop would lose your current edits, but the file should still be intact.
-Noel

CS5: Could not complete your request because the file is not compatible with this version of Photosh

After several hours creating a PSD file in Photoshop CS5 I attempted to revert some changes and got this error "Could not complete your request because the file is not compatible with this version of Photoshop".
I closed the file and restarted Photoshop and still get this error.
I restarted the computer and still get this error. Now my hours of work are WASTED!
This file was created using Photoshop CS5 Extended and was never in any other software.
Details:
Mac Photoshop CS5 (12.0 running in 32 bit mode)
File had a video layer (h.264)
MaxBook Pro 2.8Ghz
OSX 10.6.3

I was able to open the file in Photoshop CS2 and all layers were intact. PS CS2 gave me the message: "A layer is corrupt and will be discarded." Turns out that was the video layer. The file itself was fine and I am again working on it in PS CS5.
Which leads me to ask: If a video layer gets corrupted why can't PS CS5 open it?
PS CS2 had no problem opening the file, it just flatteded the video layer - it even kept the current key frame.
Additional info: Just before the file went bad I made a level adjustment to the video layer and set a keyframe in the animation panel. Then I saved and got the error "Could not complete your request because the file is not compatible with this version of Photosh' in Photoshop Macintosh". Also the source H.264 video file appears to be fine, it's only a 5 second clip and it play fine in every app - even PS CS5.

Could not complete your request because the file was not found.

I use mac,when i update photoshop cs6 10.0.0 to 10.0.1
i try to open the photo(jpg),but the photoshop said
"Could not complete your request because the file was not found."
after that i have try other type file (png graphic,psd drawing) ,is work.
also i have try to uninstall the photoshop and install again,
it still have (...the file was not found.)problem.
does anyone know what happen to my photoshop?
thankyou!!!!

8-7-2014 updated
in these few days i have found kind of issue in this forums or other forums
i try to reset these 3 ways :
1- Library/Preferences
2- re-locate the plug ins
3- delete the (com.adobe.plist )<---some kind of this things
it's still not work...
but i have another issue,
in the photoshop file-->plug-ins file
inside is nothings ,it's a empty,is that good for this? or this is why i can't open jpg?
thanks!!

Error message: Could not complete your request because the file was not found.

Tonight tried to open images in Photoshop CC 2014. Could not open any. Received the message "Could not complete your request because the file was not found."
I installed latest updates yesterday. Today not working. Can anyone assist?

Well, then you do want your layered file back and the nice thing about Macs, Time Machine does keep hourly backups on your Mac. You should be able to enter Time Machine and restore that file.
I had hoped opening your file in another app might relase it so you could open it in PS.
Gene

Hi,when ı work on photoshop suddenly my computer restart but i have saved my project before restart.and when ı want to open my psd , photoshop alert me with this messagge ;Could not complete your request because the file is not compatible this version of

hi,when ı work on photoshop suddenly my computer restart but i have saved my project before restart.and when ı want to open my psd , photoshop alert me with this messagge ;Could not complete your request because the file is not compatible this version of photoshop ..ı tried all versions but cold not open again.there was a very ımportant work for two days.can you help me please?

tworules wrote:
…photoshop need a recovery or auto save system.
tworules,
You haven't mentioned the exact version of Photoshop you are running. As the always helpful and knowledgeable JJMack told you, new versions of Photoshop do have auto save and recovery when enabled in your Photoshop Preferences.
However, no auto recovery and/or autosave is a match for a defective machine. As suggested by Mr. Cox, you should do a thorough inspection of all your hardware ASAP.

Hi, photoshop crashed and the file I was previously working in on the same version says Could not complete your request because the file is not compatible with this version of Photoshop. I'll appreciate any help. Thank you.

hi, photoshop crashed and the file I was previously working in, on the same version of Photoshop says "Could not complete your request because the file is not compatible with this version of Photoshop." I'll appreciate any help. Thank you.

CR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras

"Could not complete your request because the file is not compatible with this verson of PS".

Hi,
I have adobe PS 2014, purchased about 1.5 months ago. Yesterday i saved my my file as psd, today i attempted to open my file only to recieve the following msg "Could not complete your request because the file is not compatible with this verson of PS". I do not have a later version of PS, this is all i have. Has anyone exp this before?
thanks in advance for any help
Ryan

This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See:
http://kb2.adobe.com/cps/406/kb406793.html
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

PSD error: "Could not complete your request because the file is not compatible with this version of Photoshop"

Help needed, encountered this error while opening psd file.
the psd file is created in CS5, tried to open it in CS3 because it said "...the file is not compatible with this version of Photoshop", i got the same error message in CS5
tried to open it at Firework CS6 (got the idea from Re: Recovering Crashed PSD file) but it give me error message "Could not open the file. An internal error occured"
is there any way to recover the file?
it's for my mid-semester score
thank you in advance

Hi gener7,
i've uploaded the file and sent you the link
thank you very much for the help.

I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says '' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit

I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says
'' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information. ''
When I go to updates in photoshop help i try to update photoshop and photoshop camera raw but it then says
'' Updates could not be applied the error log file may help you in identifying the problem. Then, try updating again. If the problems persist, contact customer support for further assistance.
Photoshop Camera Raw 8.7.1(CS6) There was an error installing this update. Please quit and try again later. Error Code: U44M1I216 ''
I dont know how to get around this please help

CR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras

Tried to "Open As" in PS a NEF file I modified in LR. Got the following error message: "Could not complete your request because the file format module cannot parse the file." I can "Open" the file in PS, but then the changes I made in LR (and saved in

Tried to "Open As" in PS a NEF file I modified in LR. Got the following error message: "Could not complete your request because the file format module cannot parse the file." I can "Open" the file in PS, but then the changes I made in LR (and saved in the associated meta data file with the "Control S" command) are not applied to the opened PS file. HELP!

If you are working with a file you modified in Lightroom, you should go to the Lightroom Photo menu and choose Edit in... and the version of Photoshop you want to open it in.
There a dialog will ask if you want to transfer the LR settings you made to your photo when you open in Photoshop.
Gene

What do I do with this error? "could not complete your request because the file appears to be from a camera model which is not supported by the installed version of camera raw?"

what do I do with this error? "could not complete your request because the file appears to be from a camera model which is not supported by the installed version of camera raw?"

It can be that you have an old version of Photoshop Elements and a new camera.
Please tell us
Which operating system you are running on
Which version of Photoshop Elements you are using
Which camera the raw images come from (Make & model)
Brian

CS5 RAW Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information.

I rented a Nikon D600 & D610 and CS5 cannot open the RAW files, i do not have any issued with my D700 RAW files. I am getting this error message -
Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information.
Can anyone please help?

yellowmledbetter wrote:
Sorry, I am on a MAC. I downloaded the link you provided and it's giving the same error message as above. Running CS5.
The error message you gave is from Camera Raw. I thought you said that DNG Converter didn't work?
The link I gave you is an article on getting your raw files to open in Camera Raw. Did you read it? I lazily gave you the link because this is one of the most common problems in this forum, and I get tired of saying the same thing over and over again. I could break it down for your specific case, but I was hoping you could read through the article and work it out for yourself.
But, here goes:
Your cameras are newer than your raw converter, so it won't understand them.
CS5 comes with Camera Raw 6, which can only be upgraded as far as 6.7.1. You can find out which version of Camera Raw you are running in three ways: in the settings title bar (Cmd-K), in the plug-in title bar (press F to start/stop full-screen mode to reveal the title bar), or Photoshop's Help menu (About Plug-ins).
Downloading raw files from newer Nikon cameras with old versions of Nikon Transfer will actually make them unreadable in Adobe software. They can be fixed with a free utility. Again, it's all in the linked article. You should be using up-to-date Nikon Transfer, or Adobe Photodownloader to avoid this problem.
All being well, you have good raw files on your computer. You can convert them to dng using Adobe DNG Converter. IF you are on OSX Leopard or Snow Leopard, you CAN'T use the latest version, because Adobe stopped support. But, if you ARE on a later OSX, you can download DNG Converter 8.6.
DNG Converter is designed to convert FOLDERS of raw files at a time. You select a folder of raw files, and tell it to create DNG copies. BUT, you have to set up the converter before you start using it...
If you load up DNG Converter, you'll notice a button labelled "Change Preferences". Clicking this, you'll see the first option is "Compatibility". Here, you must select the appropriate setting for the version of Camera Raw you HAVE (see above). If you can't work this out, just pick "Camera Raw 5.4 and later". THEN pick a folder of raw files and convert them to DNGs.
All the above is already in the article, but I gave you a personalised response. If you still can't get it to work, please give us more than one sentence. Tell us exactly what you tried, and describe exactly what happened. Which version of OSX you're running, what device and software you downloaded your raw files with, how you used DNG Converter, and so on.
I really should be in bed.

Could not complete your request because the file is already in use or was left open by another application

the message :could not complete your request because the file is already in use or was left open by another application, comes up when i try to open a specific file in PS cs5. nothing is open and i have restarted my imac already and still no solution

Well, then you do want your layered file back and the nice thing about Macs, Time Machine does keep hourly backups on your Mac. You should be able to enter Time Machine and restore that file.
I had hoped opening your file in another app might relase it so you could open it in PS.
Gene

HiRISE JP2 Images fail to open in CS6 (64bit) - Could not complete your request because the file-format module cannot parse the file.

Unable to open any of the HiRISE images within PS CS6. Receive the following error: "Could not complete your request because the file-format module cannot parse the file."
The files are NOT corrupt as I can open them in IrfanView and ACDSee, just not Photoshop CS6.
Image Site: HiRISE | Search for Beagle 2 (ESP_037145_1915)
Greyscale: http://hirise-pds.lpl.arizona.edu/download/PDS/EXTRAS/RDR/ESP/ORB_037100_037199/ESP_037145 _1915/ESP_037145_1915_RED.QLOO…   (543MB)
System:
     Core i7-4770K
     12GB RAM
     GTX970 4GB RAM

I downloaded a small HiRise JP2 and used Preview to export as Tiff. It opens up just fine.
Apparently the JP2 takes up an awful lot of memory uncompressing, and Photoshop gives up.
HiRISE | Sedimentary Fans North of Mojave Crater (ESP_038851_1900)
(Deleted that second .jp2 file. It slowed my Windows 7 system to a crawl).
I also got the same error on the file in Message one, so saving it as a tiff would work.
Gene

Could not complete your request because the file is not compatible with this version of Photosho

Similar Messages

Maybe you are looking for