Could not complete your request because the tile-format module cannot parse the file

Hi Friends,
I have using PS CS6, when i try to open JP2 file it says error message as "could not complete your request because the tile-format module cannot parse the file". But the same JP2 file is opening in PS CS5 version. Anyone guide me to resolve this.
Regards
Pasumalai

Hi Kelly,
I'm using below configured systems.
And Photoshop is up to date, refer the below information.
Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2594 MHz
Built-in memory: 3976 MB
Free memory: 2392 MB
Memory available to Photoshop: 3356 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics 4000
Display: 1
Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: Intel(R) HD Graphics 4000
OpenCL Version:
Driver Version: 9.17.10.2843
Driver Date: 20120821000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics 4000
Video Card Memory: 1796 MB
Video Rect Texture Size: 8192
Serial number: 95478172340525566612
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\1187\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 102.5G, 65.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\
Installed components:
A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
adobe_caps.dll   Adobe CAPS   6,0,29,0  
AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
ahclient.dll
AdobeHelp Dynamic Link Library   1,7,0,56  
aif_core.dll   AIF   3.0   62.490293
aif_ocl.dll   AIF   3.0   62.490293
aif_ogl.dll   AIF   3.0   62.490293
amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
boost_date_time.dll   DVA Product   6.0.0  
boost_signals.dll   DVA Product   6.0.0  
boost_system.dll   DVA Product   6.0.0  
boost_threads.dll   DVA Product   6.0.0  
cg.dll   NVIDIA Cg Runtime   3.0.00007  
cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
data_flow.dll   AIF   3.0   62.490293
dvaaudiodevice.dll   DVA Product   6.0.0  
dvacore.dll   DVA Product   6.0.0  
dvamarshal.dll   DVA Product   6.0.0  
dvamediatypes.dll   DVA Product   6.0.0  
dvaplayer.dll   DVA Product   6.0.0  
dvatransport.dll   DVA Product   6.0.0  
dvaunittesting.dll   DVA Product   6.0.0  
dynamiclink.dll   DVA Product   6.0.0  
ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
filter_graph.dll   AIF   3.0   62.490293
hydra_filters.dll   AIF   3.0   62.490293
icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22
Build gtlib_3.0.16615  
icudt40.dll   International Components for Unicode 2011/11/15-16:30:22
Build gtlib_3.0.16615  
image_compiler.dll   AIF   3.0   62.490293
image_flow.dll   AIF   3.0   62.490293
image_runtime.dll   AIF   3.0   62.490293
JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
LogSession.dll   LogSession   2.1.2.1640  
mediacoreif.dll   DVA Product   6.0.0  
MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
pdfsettings.dll   Adobe PDFSettings   1.04  
Photoshop.dll   Adobe Photoshop CS6   CS6  
Plugin.dll   Adobe Photoshop CS6   CS6  
PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
PSArt.dll   Adobe Photoshop CS6   CS6  
PSViews.dll   Adobe Photoshop CS6   CS6  
SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
TfFontMgr.dll   FontMgr   9.3.0.113  
TfKernel.dll   Kernel   9.3.0.113  
TFKGEOM.dll   Kernel Geom   9.3.0.113  
TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
wu3d.dll   U3D Writer   9.3.0.113  
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1.3 x001)
Bas Relief 13.0
BMP 13.0
Camera Raw 8.6
Camera Raw Filter 8.6
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1.3 x001)
Clouds 13.0.1 (13.0.1.3 x001)
Collada 13.0.1 (13.0.1.3 x001)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0.1 (13.0.1.3 x001)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1.3 x001)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1.3 x001)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1.3 x001)
Measurement Core 13.0.1 (13.0.1.3 x001)
Mezzotint 13.0
MMXCore Routines 13.0.1 (13.0.1.3 x001)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1.3 x001)
Neon Glow 13.0
Note Paper 13.0
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1.3 x001)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)
Picture Package Filter 13.0.1 (13.0.1.3 x001)
Pinch 13.0
Pixar 13.0.1 (13.0.1.3 x001)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1.3 x001)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1.3 x001)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1.3 x001)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0.1 (13.0.1.3 x001)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0.1 (13.0.1.3 x001)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1.3 x001)
ZigZag 13.0
Optional and third party plug-ins:
NTSC Colors 13.0.1 (13.0.1.3 x001)
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Kindly let me know what i do next?
Thanks & Regards,
Pasumalai J.

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