Could not Restore the restricted-segment image

I was having a lot of problems with my G3 i-book. I ran Norton disk doctor, disk utility and apple hardware test. Hardware checked out fine but Norton could not fix the problem even from the start up disk. I decided to re-install original system software. At the end of the installation I get an error message which says:
could not restore the restricted-segment image
reading block 004CAEB8
Then it says that the imac may not operate. I restarted it and all I get is a folder in the middle of the screen with a question mark in it. I tried to re-install system software a few times and the same thing happens.
Can anyone help? Is my computer toast?

Your stats do not include your iBook. Which model do you have and which version of the OS was it running when you encountered these problems?
Norton can damage any drive with OS X on it, even if you are running it from an OS 9 boot. Keep Norton Disk Doctor far, far away from any volume with OS X on it.
If the error message says that the "iMac may not operate," it sounds like you may have been trying to use your iMac discs to restore your iBook. You need to use the discs that came with the iBook.

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ITunes could not restore the iPod . . . because an error occurred

I recently upgraded my iPod Touch (3rd Generation) to iOS 4. I an effort to enable the hardware encryption functionality of the device, I followed Apple's instructions to backup the iPod, erase it to factory settings (using the "Restore" button on the status pane of the iPod section of iTunes and attempt to restore from the backup I just made. Unfortunately, the restore now fails 100% of the time with the error "iTunes could not restore the iPod [iPod name] because an error occurred." There are no error numbers listed.
Any assistance anyone can provide would be much appreciated. A decent chunk of data that was local to my device now seems to be missing.

I had this exact problem, just as described by the original poster. I went to the Apple store, but the Genius Bar was totally unable to help. I am glad I went, however, in that they did have a possible explanation, which was as alarming as it was unexpected: the backup files are probably corrupt (in my case, perhaps by an (unwanted) simultaneous iOS upgrade to 4.02?). Apple had no solution, but the only choice I can see is restoring a previous, good version of the backup image to your computer, and then trying the restore again. Hopefully you have Time Machine or something similar--for once in my life, I am prepared. The files in question are located in different places on Mac and PC. See:
http://forums.macnn.com/103/ipod-iphone-and-ipad/355013/iphone-backup-file-locat ion/)
Restore the entire folder, just to be safe. iTunes now accepts the backup and seems to be working normally. It has reset, and the full restore is in process. I won't know for a few hours if my all app data is intact, so I'll have to report back.
PS: Do to some panicky monkeying around earlier in the day, I also had to restore earlier versions of these 3 files to make it work, as iTunes was no longer recognizing the old image files as belonging to my iPod. I'm not sure which one is truly responsible for the confusion.
1) iTunes Library.itl
2) iTunes Library Extras.itdb
3) sentinel

HT204150 I have 2 iphones registered under same account, but both phones had different contacts in them, somehow icloud duplicated, exchanged them. and deleted could not restore the contacts, how do I restore it? plz help

I have 2 iphones registered under same account, but both phones had different contacts in them, somehow icloud duplicated, exchanged them, and I turned off the icloud on one of them, while doing that it asked me if I want to keep them on my phone or not. I pressed the one saying not to keep them. I deleted all of them and could not restore the contacts, how do I restore it? when I sign in to my icloud account online it only shows the contacts that were on the other phone. plz help

I access a personal iPhone and iPad, and a business iPhone with the same Apple ID.
The iPhone's passcode lock feature is completely separate from another iPhone or iOS device.
All apps, all paid and free apps include DRM protection which is tied to the Apple ID that was used to download the apps. If some apps were downloaded with one Apple ID and then a new Apple ID is created, in order to download an app update that was installed with the original Apple ID requires using that Apple ID and password.

HT1414 I just got a replacement iPhone 5 (64MB) for one with a cracked face, and tried to restore it. Got an error message saying the iTunes could not restore the iPhone because not enough free space is available on the iPhone. Now what?

I just replaced my iPhone 5 because of a cracked face. I backed up the old phone to iTunes. When I tried to restore my data off of iTunes to the new phone, I got an error message saying that iTunes could not restore the iPhone because not enough free space is available on the new iPhone. Now what?
I have Apple Care+, but I'll be darned if I can find any way to contact anyone at Apple to talk to about this. They take your money, but make darned sure they don't have to support you unless you jump through a bunch of hoops first, like this site.

I've done a restore.. The phone was completely wiped back to factory settings.. It then tells me there isn't enough space on the phone to restore from back up? How when the phone is empty?!

ITunes could not restore the iPhone "___'s iPhone" because the backup was corrupt or not compatible

Ok so bear with me here, it is somewhat of a long story.
I had been using an iPhone 4 for a while, with an old iTunes account that has all my stuff from over the years on it, on my computer. A week ago, I dropped by iPhone 4 in the sink and it got covered with water, despite quickly pulling it out, putting it in rice under a lamp, the phone was shot, and I was without a phone. My Dad, who is on the same AT&T plan with me, was using an iPhone 3. He was available for an upgrade, so he got a new iPhone, and gave me the iPhone 3. Now i'm not an apple master or anything but I have a good idea of what I am doing, normally, I backup my phone to my computer every few months. Basically everytime I plug it in to my computer which isn't very often because I just charge it with the wall charger. So got my SIM card with the same phone number and all, and obviously, while still being my number, it had my dads apps, messages, contacts and photos on it. So I bring it home, and plug it into my computer, I cancel the intial sync, and right click on the phone on the left side of iTunes and hit "restore from backup" I look through the list of backups, and the most recent one I see is from Dec 11, 2011. Which is surprsing because i'm pretty sure I had backed up since then, but I say whatever i'll still get contacts apps and most pictures back etc. So I hit it, and go through with it, and it tells me there was a more recent date of backing up, relieved, I click on that and continue, the normal bar comes up it says something like estimated time 30 minutes, so I walk away, come back 5 minutes later, and I get an error message saying, "iTunes could not restore the iPhone "____'s iPhone" because the backup was corrupt or is not compatible with the iPhone." Confused, I go back and try again, however this time I click on "old backup (the dec 11th one rather than the newer one) and the same thing happens after a few minutes. I go back a third time, and select a time from August of 2011. And I hit restore, and it goes through. However, this happened to be a backup I made right when I got my new iPhone 4, and therefore I basically restored my phone, to having nothing. Thats where I sit right now, with none of my contacts or pictures. I'm not sure if I backed up to iCloud or not and i'm not sure how to retrieve that. Some extra things: When I try to sync my iTunes library and apps onto the new iphone 3, I need to greatly reduce the number of songs and apps beacuse this iPhone is only an 8gb while the old one was 16, (I don't think that is the reason I am getting the error message though because when I sync it clearly says "Your iPhone does not have enough space). Also, this is obviously an iPhone 3, not an iPhone 4, updated with the most recent iTunes software, which, I believe is 5.1.
Any help would be greatly appreciated as I have over 1,400 pictures saved on my old phone (very important things to me) and a contact list of over 300 including important friends, coaches, teachers and workers.
Thank you very much, if it doesn't say my email on here try me at [email protected]
Thanks again
-Drew
Edit: The current phone is an iPhone 3G, not a 3Gs.

ashleyfrg2,
you will need to restore your phone as a new device and NOT from backup. If you've been using your phone as recommended, you should have minimal data loss: Photos should have been imported to your computer right after taking them; contacts should be safe in a cloud service or on your computer. You CANNOT downgrade to 4.3.3.

HT4972 After upgrading iPhone 4 to iOS 5.1.1 getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" HELP!

I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.

I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.

Time Machine Backup Error. Time machine could not delete the backup disk image .sparsebundle

Time Machine is giving an error message. Time Machine couldnt complete the backup. I am using the Seagate GoFlex Home. Error message states Time Machine could not delete the backup disk image "/volumes/Go Flex Home Backup/iMAc.sparsebundle". Does anybody have any ideas?

I have deleted all files in the Time Machine backup via Windows, Finder, and GoFlex UI.
I think this is your problem.. you need to follow the exact setup from seagate to get TM running again.. please read the manual... I do not have one but I do have another brand of NAS and setting up TM involves a fairly complex set of instructions.. because it is not a native Apple device.. your computer does not recognise it as TM capable.. you need to use the work around the manual will explain.

I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".

I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?

If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information.

Itunes could not restore the iphone because a session could not be started with the iphone

Recently I sent my iPhone 5 to apple service centre as my phone could not turn on and stuck at apple logo. The technician use DFU restore and successfully reboot my phone. However, all my data and content are being erased. Now I tied to restore from my back up using iTunes 12.1.0.71 with iPhone 5 iOS 8.1.3, error message pop up. itunes could not restore the iphone because a session could not be started with the iphone. However, I still can sync my iPhone to iTunes. I am so frustrated as I need to get all my contact back from my previous back up. Please help. Thanks.

Hello brendalhl,
After reviewing your post, it sounds like a session could not be started to restore from a backup. I would recommend that you read this article, it may be able to help the issue.
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
"... a session could not be started."
Thanks for using Apple Support Communities.
Have a nice day,
Mario

ITunes could not restore the iPhone because the backup could not be saved on this computer

Dears,
Today I planned to update my iPhone 4 to iOS7.
After update while my iPhone was connected to the computer, it didn't work and iTunes asked me to restore my iPhone before I can use it.
Well, I had to click Ok and iPhone was restore to factory settings and removed everything.
Now I went to iTunes again to restore the entire backup I created eariler for the photos, videos, contacts and everything 20+GB.
The iTunes starts the restore process but stoppes in the middle of the progress and gives the error:
iTunes could not restore the iPhone"My iPhone Name" because the backup could not be saved on this computer.
I tried 3 times but no avail.
If my C: drive is almost full and it might be the issue, can I move my backup files to another location D: drive for example and restore them to my iPhone?
Please help me.
Thank you.

I get the same issue w/ an iPad that I just updated to the latest iOS. I made the backup before upgrading the iOS. Now when i try to restore that backup made 35 min or so ago, I get this error. Help!

"itunes could not restore the iphone because the password was incorrect" I know for a fact im using the correct password. and it has previously worked. is anyone else having this issue.

"itunes could not restore the iphone because the password was incorrect" I know for a fact im using the correct password. and it has previously worked. is anyone else having this issue.

Hi, I also get the message "itunes could not restore the iphone because the password was incorrect" though I am never prompted to enter a password anywhere! Nor was the backup password encrypted to begin with! Really strange, any pointers will be greatly appriciated!

My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphon

My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphone refused the request.
I cannot get help from Apple support because i am being asked to supply the serial number which is stored on the phone and I cannot restore my data in the first place. I am reluctant to "Set up as a new Iphone" since I don't know whether if I do I may not then be able to access my data from Itunes...
Please advise what to do. I did not see any tutorials on Youtube to help me with this.
I look forward to an early response.

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

HT1766 I backed up to my PC and attempted restore but I keep getting an error message that "iTunes could not restore the iPhone because not enough free space is available." I have a 32GB iPhone; only 13GB used!!! HELP! iCloud backup/restore did not work

I backed up to my PC and attempted restore but I keep getting an error message that "iTunes could not restore the iPhone because not enough free space is available." I have a 32GB iPhone; only 13GB used!!! HELP! iCloud backup/restore did not work either! How can I resolve this problem to restore from back up.

If you're not a developer then you really should not have upgraded.
I'm unsure how you can fix this as you have already done a back-up on iOS 7 and apple don't support firmware downgrades.

HT1766 i am trying to unlock the iphone 4, after backup, i am trying to restore the backup, a message is showing up " itunes could not restore the iphone ' .....iphone ' because not enough free space is available on the iphone" but there is 5.7gb availabl

i am trying to unlock the iphone 4, aftermanual backup on the computer, i am trying to restore the backup, a message is showing up " itunes could not restore the iphone ' .....iphone ' because not enough free space is available on the iphone" but there is 5.7gb available

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

Help itunes error message "iTunes could not restore the iPhone "rasheeds Iphone" because the backup was corrupt or not compatible..."

backed up old iphone got replacement, try to restore itunes says restore could not be done "iTunes could not restore the iPhone "rasheeds Iphone" because the backup was corrupt or not compatible with the iPhone that is being restored" HELP,
iknow i backed up the data correcly

What version of iOS is the new one running? It may need to be updated before you can restore. You can not restore a backup made with a newer version of iOS to a device running an older version.

Could not Restore the restricted-segment image

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