Couldn't order AppleCare with iPhone 5

Question

I wanted to order AppleCare when I ordered my iPhone 5, but the Apple Store app never gave me the chance (it took me straight to checkout).
I've tried to modify the order but haven't found a way without canceling it, and don't want to do that at this point.
Any ideas?
TIA, Bob

Answer 1

Bob, definitely be patient. They seem swamped right now. I could get through to 1-800-MYAPPLE, but would always get disconnected once I got past the automaton.
Here is the full email text since it outlines all the options if you were not offered AppleCare at time of order. They clearly indicate you can call AppleCare at 1-800-MY-IPHONE (which is a different number from 1-800-MYAPPLE) within the first 30 days of ordering. I would try that number as an option although it may actually connect to the same number behind the scenes. I didn't actually try because my problem was solved.
Thank you for your recent iPhone 5 purchase at the Apple Store.
We would like to let you know that every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.
We noticed you weren't given the opportunity to add AppleCare+ to your iPhone. If you would like to extend your coverage for only $99, please reply to this email by September 21st.
After that date, if you would still like to purchase AppleCare+ within the first thirty days of receiving your iPhone, you can call AppleCare at 800-MY-IPHONE or visit an Apple Retail Store.
Thank you for shopping with Apple.