Coverage or lack of it

We have a Major Hospital/Clinic in Marshfield, Wisconsin yet very little if any coverage. I have complained numerious times only to be ignored. Why can't someone tell me why Verizion refuses to do anything?
Sincerely,
Kevin H
<< Personal information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

What do you mean by "very little if any coverage". Is there coverage outside of the "Major Hospital/Clinic" but not necessarily inside of the building? No coverage inside or outside? Coverage inside of buildings IS NOT guaranteed even in a completely covered area. In a building such as a "Major Hospital/Clinic" with substantial infrastructure/shielding to prevent electrical signals from interfering with extremely sensitive equipment, this is only compounded.
Are you certain that Verizon refuses to do anything? Have you checked the local government planning boards for permits requested/denied? I know that in certain areas in and around where I live, certain carriers(not necessarily only Verizon) have tried for years to get cellular towers erected in order to improve service only to be denied by local governments the permits required to do so. Does this mean the carrier has done nothing? No. Sometimes they are not allowed to do anything.

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VERIZON needs to come clean about 3G coverage

I live in NJ, work in NY, travel from within metro area to IL, UT, MO, HI, MD...how is that regardless where I travel, the area is considered marginal 3G even though the phone reads 3 G (and so does that "red map")? My Droid X cannot get consistent 3G signal and cannot complete data tasks, similar but worse than Droid.
Tech/Data support has nothing to say about this matter; I have this escalated to regional network managers.
What's the deal...I pay 30/mo and services are not being provided...
Any advice?

On the other hand, I have had no problems at all with 3G coverage. I have had my DroidX for 3 weeks, and I live in Central New Mexico. I have been to a sparsely populated area in Northern NM (not up close to mountains), and I was surprised to see that I could get 3G there. I also went on a trip the following week and had no problems along I-10 and I-25 from Albuquerque to Tucson and back. I suspect that the 3G coverage or lack of is a complex issue that is more than the map or your phone and needs to be sorted out by Verizon. Everyone having these problems should call Verzon Tech Support and complain.

Confusing....

Hi,
I am considering switching from T-Mobile back to Verizon due to T-Mobile coverage, or lack of coverage, in my area. Verizon appears to have gotten better in the past 2 years based on what I see with the phones that service repair folks have when they come to the house to do work.
But, I cannot easily make sense of Verizon's plans. I really just want to see their plans & cost, then I want to choose a phone. T-Mobile's plans are so clear and easy now: $80 per month for 2 smartphones for 500mb of data...that is all we use data-wise, if we even come close to that. I might check movie start times, I might check the sports scores on Sundays, I might check email once in a while. That is all we do data-wise. Verizon chat line has been tied up the past hour or so and I was wondering if anyone here has any help they can provide. Does Verizon have a plan for $80 per month for 2 smart phones, or 1 smart phone and 1 non-smart phone (for my wife who does absolutely zero on-line anything) with unlimited talk & unlimited text? The cheapest I can find for Verizon is about $130 plus fees, insurances, etc...I think ..
Thanks.

From the www.verizonwireless.com site, click on Plans at the top. Verizon's cost would be $40 for each smartphone, plus your data package (which includes unlimited minutes/texts plus mobile hotspot). 1 GB of shared data would be $50. So for two smartphones, you are correct -- the cost is $130 plus taxes/fees (and insurance, if applicable).

Imessage delivery record

Is the timestamp (shown next to an imessage while the screen is dragged left) the time at which the message was delivered successfully to the recipient?
If so, how can you tell when the recipient did not receive your message or did receive it, but as a text message (due to a limited data coverage and lack of wifi)?

Seems it's a apple-servers issue. At least most of the people I text with got issues with it. Mostly they get sent and delivered, but on the other end they arrived even days later. Doesn't happen with every message but happens from time to time.

Secondary hidden Fees/charges? for giving upgraded att phone to friend

I have a dumbphone nokia (no data plan) that's elgible for an upgrade from att.
My friend wants to use my upgrade to get the samsung galaxy s2 since I don't need a smartphone.
Are there any hidden fee/charges from Best Buy if I:
1) upgrade my dumbphone nokia to the samsung galaxy s2 with data plan
2) give phone to my friend who's NOT in my family plan
3) downgrade my phone back to a dumphone nokia and CANCEL my DATA PLAN
From what I understand, many third party resellers etc have a secondary contract with hidden fees/charges. For example, if I upgrade with amazon wireless, I'm agreeing to att's 2 yr committment, as well as Amazon wireless's own contract where I'll be charged additional fees if I give deactivate the phone and give the phone to someone else within X days.
Doug

To add to Brian's post:
And (F): The fee is NOT HIDDEN, it is listed on every phone posted online if you are logged in looking at the device. (If not logged in, the system does not know if you are a new sub or a current sub. The charges for activation of a new account and an upgrade are different)
It is on the tag next to each phone at the corporate stores
It is listed in the summary of charges BEFORE completing your order during the confirmation screen.
As for price matching other providers... WHY? Their coverage and lack of 4G service does not deserve to even have the thought of having VZW match their device prices. If ya like their device prices better, as price is obviously the only thing you are looking at, why didn't you just go with Sprint or TMobile.
VZW is the number one provider for a number of reasons and last quarter added many more NEW POST PAID subs than all others combined with the lowest churn rate in the industry. Simply they have no reason to price match.

How to add apps (free or paid apps) to my iTunes account (via iTunes on PC) for later download on iPad?

How to add apps (free or paid apps) to my iTunes account (via iTunes on PC) for later download on iPad?
In App Store, some apps may go on sale (become reduced in price or completely free), and these offers are usually available for limited time. I may want some of these apps but can’t download & install them immediately on my iPad for certain reasons (e.g. lacking strong Wi-Fi coverage or lacking free space on iPad or iPad is out of my reach).
How to purchase these apps from my PC via iTunes, to be added to my account and become available for me to download on iPad later?

Deleting from your computer is not necessary and I would not advise it since again it's wise to have a backup. But otherwise, yes, once you make a purchase from any source, the app should in the future be available for downloading from the Purchased area in the iTunes Store app on your iPad. This presumes of course that the developer of the app has not removed it.
One note:
delete the downloaded app file and this will remove it from my PC (and automatically become removed from my iTunes library)
This is the reverse of the correct procedure. If you really insist on removing the app from your computer, delete it from within iTunes. iTunes will ask if you also want to move the app file to the trash. Deleting the app file manually will not automatically remove it from your iTunes library.
Regards.

Lack of coverage

I've looked through the forums and see many people complaining about a lack of coverage and then a few customers replying by stating "you should have known within 14 days that you didn't have coverage. It's your fault you're stuck in the contract." Which sure, if the contract states you get a 14 day trial, so be it, but that doesn't cover all the bases. My phone worked fine for more than 14 days, so I was okay with my coverage. We moved after that point and noticed that our service was rather dismal (can't make calls in the house, had to go outside). I went through all the fun loops of talking to different people at Verizon, which led to them sending an extender to our house. It's nice in theory, except that it struggles to actually give us any more signal. On top of it not actually helping anymore, we now have another concern. When the power goes out, i lose all service again. Tough crap if something bad happens and I need to make a call. Guess I'll just have to step outside into the storm. Yeah, I could buy a battery backup unit, but that would be me throwing more money at a problem I shouldn't have. I'm running out of options, but still have time left on my contract. Would love for Verizon to contact me and either figure out how to fix the issue, or let me out of my contract.
Here's looking at you Verizon Wireless Customer Support

We have been with them for years, would love for them to care. but I have seen the dwindling support and the removing of power from those who use to be able to help over those years. I challenge any verizon employee to be seen even. I cant even find an e mail address or any other way to contact verizon other than to buy more from them. This is their "provided customer service" so thought I would use it as a last effort as I know of nothing else to do. I was hoping someone out there had some luck somehow and could give some advice or one of those employees I have seen on here rarely in the past might be able to help or something.
I basically came here assuming I was going to just have to cancel our account as the early cancel fees would be cheaper than continuing to pay for nothing till contracts up. buying their booster the store tried to sell us would probably solve the problem and may be cheaper in the long run but I am also tired of the "give us money while we do less" crap going on with this company. 5 years ago we had fine enough service in my house, we have watched it fade over the years (even tho they say they are putting up better faster service in the area) until we had to go outside to keep our calls connected to now, we are put in roaming while at home. I shouldnt have to keep paying more to keep my service I originaly paid for in my opinion.
I thank you for any help you can find and your continued responses on this thread. But this is also not your responsibility. I am thankfull for anything you can find tho. I am also doing my research into who all I can complain to, not that that will help either, but it might keep one more person from them and much like here it is probably only good for venting. nothing will come of it, but it least it wont stay pent up inside.

What can be done about my lack of coverage and service?

I am well inside 4g coverage area and have been in the same house for over 5 years now. In that time our coverage has gone from 3 bars down to 1 bar within the last year and a half or so, and starting a couple days ago our phones think we are in roaming??
Minorly off topic is we have been lied to repeatedly at the local sales store and or corporate more than once, the largest pain being the fiasco in "renewing" my military discount I am eligible for by being a disabled vet. had it for years then we get a mail saying it needs to be renewed, go in to local store and they do the paper work, corp says they didnt get it we have to jump through a bunch more hoops its finally reinstated.
So is this crappy service and lack of coverage tho map shows us more than covered just part of what we pay over a hundred bucks a month for? No way to complain to anyone but to other people with problems? Canceling our account will be a big hurt financially up front but be a little easier on our pocketbook in the long run. (we would have to do local land line phone service which is almost as much and with no features at that, so not much easier)
Is there some way out of this as they are no longer providing the service they did when we signed up? thi site is a mess and impossible to find actual help for anything, they will sell me more stuff and give me a person even if i want to buy something. an issue tho? fergetaboutit, go cry on a forum.
Basicaly now that my crying is done, does anyone see any options that I am not? thank you for your time.
also, this says im my wife .) im not, this is Jeff. thats another area where even "my verizon" page is a mess. we both on the account but each spot canonly have one person I guess. the billing is in her name (she keeps track of the bills) the phone account is in my name so we can get my discount etc etc

We have been with them for years, would love for them to care. but I have seen the dwindling support and the removing of power from those who use to be able to help over those years. I challenge any verizon employee to be seen even. I cant even find an e mail address or any other way to contact verizon other than to buy more from them. This is their "provided customer service" so thought I would use it as a last effort as I know of nothing else to do. I was hoping someone out there had some luck somehow and could give some advice or one of those employees I have seen on here rarely in the past might be able to help or something.
I basically came here assuming I was going to just have to cancel our account as the early cancel fees would be cheaper than continuing to pay for nothing till contracts up. buying their booster the store tried to sell us would probably solve the problem and may be cheaper in the long run but I am also tired of the "give us money while we do less" crap going on with this company. 5 years ago we had fine enough service in my house, we have watched it fade over the years (even tho they say they are putting up better faster service in the area) until we had to go outside to keep our calls connected to now, we are put in roaming while at home. I shouldnt have to keep paying more to keep my service I originaly paid for in my opinion.
I thank you for any help you can find and your continued responses on this thread. But this is also not your responsibility. I am thankfull for anything you can find tho. I am also doing my research into who all I can complain to, not that that will help either, but it might keep one more person from them and much like here it is probably only good for venting. nothing will come of it, but it least it wont stay pent up inside.

Getting out of contract based on lack of coverage

I recently moved from NY to MA. I have had Verizon forever and no issues. Unfortunately where I now live, my cell phone calls continuously get dropped in my house and pretty much through the town where I live. I called Verizon a few weeks ago and they said that they would sent someone out to test my area and get back to me. I never did hear back from them and had two calls drop again last night at my neighbors house. I spent an hour on the phone with Verizon who told me that Yes, my coverage in my area is considered MARGINAL. I have a couple options, they could give me a network extender for my house, which wont work on my cell phone when I'm out of my house or I can cancel my agreement. BUT, because I signed my agreement in NY, my coverage is based on that area and I will have to pay the fees for early termination. I have not had any issues with Verizon, I'm sad that I dont have great coverage where I live because I have enjoyed Verizon.... the only reason I need to terminate is because my coverage is awful here. I work from home and often forward my work calls to my cell phone. This is where I live, I"m not just visiting or renting, we purchased a house here. Verizon is forcing me to keep my phones with unstable coverage or pay an outrages amount to terminate my contract.
The customer service agent told me that I could suspend my phone at no charge for six months...purchase a Straight Talk phone for $50/mo use the money that I save from my bill at the end of the six months to pay off the early termination???? REALLY????
Any suggestions would be wonderful. I definitely feel more like a number at this very moment than a client.
Not happy right now

It's probably because people have been gaming the system. People here for example will buy a device sign a contract and then act like they moved and say they don't have coverage on a neighbor island. So they get a device for free-$200 and out of contract to use on another carrier. This kind of stuff happens on a very large scale. At times people take their devices overseas and used family members addresses to buy devices.

Icon user here chiming in on lack of support from Verizon

As everyone else, I've been waiting patiently for Verizon to release the 8.1/Cyan update for the Lumia Icon since JULY. I've shared the same frustrations that have been expressed on this forum countless times over the past months, but never felt the need to chime in until now.
I've been a Verizon customer for around 5 years, starting with a Windows Mobile Omnia 2 and later going through an HTC Trophy, a Lumia 928 and now the Icon (since March). In all cases save for the 928, Verizon's support has been anywhere from non-existent to downright ignorant (Omnia 2 suffered from countless issues network connectivity-wise, which Verizon never managed to solve, Trophy never received the WP 7.8 update, and the Icon not only has been waiting for the 8.1/Cyan update for several months, but also got discontinued in about half a year after release. 928 at least received the Amber update in a timely fashion, but of course has also suffered from the same lack of support that the Icon owners have gone through.) To add insult to injury, Verizon has also offered far fewer options for Windows Phones over the years than other carriers have.
Despite all of these issues over the years, I always justified staying with Verizon due to my perception that their coverage was unparalleled. As I'm in the military and thus move around a lot, this was very important to me. So much so that I even chose to upgrade to the Icon instead of switching to AT&T despite currently being stationed in WV where Verizon doesn't even operate it's own network, causing me to have serious connectivity issues all over the place. I figured I'm only gonna be in the area for so long, and when I leave for some other assignment, I'd be glad I stayed with the superior network.
Well, times have changed. First of all, when I first signed up for Verizon, AT&T's network (at least in the areas where I worked at the time) had a very poor reputation. Now, five years later, I've been hearing nothing but good things about them. Supposedly Verizon's network is on average a bit faster, but coverage and reliability-wise they seem to be very close. As long as I can get a decent signal wherever I go, I really don't care if my speeds are a little bit slower. I'll use my computer and ISP for anything that requires high speeds.
I was still willing to give Verizon a pass on the delays with Cyan as long as they released it by the end of the year, but my eyes were opened by two events, one of which just happened today. First, was the very abrupt discontinuation of the Icon, THE flagship Windows Phone device. Then today I walked into the Verizon corporate store in Petaluma, CA (currently training in the nearby area) asking if they had any information about the timeline for the Cyan update. The guy at first seemed friendly and went into the back to talk to someone with more knowledge on the matter. He then came back and told me the most far-fetched line yet. He said Microsoft was discontinuing the Lumia phones and going forward was only going to provide updates to the HTC and Samsung models. Whatever the case, Verizon was not responsible for the updates. I couldn't help but laugh at the absurdity of this nonsense, and told him No, Microsoft bought Nokia, and the Lumia devices were simply being rebranded as Microsoft. In no way shape or form are they being discontinued. Well, he must have been insulted by getting corrected, because he then said to me and I quote: "I don't know, why don't you just go read about it on the internet then.", and began to walk away.
I have come to realize I've been putting up with Verizon's ignorance and lack of support of the Windows Phone platform for half a decade because of an illusion of supposedly better service! After all this time they haven't changed their ways and show now signs of changing. Sticking with Verizon is only going to result in more headaches, delays and disappointments. After my encounter with the representative in the previous paragraph, I stopped him and asked to talk to the manager, because I wanted to make sure I was getting the most authoritative answer I could get to my next question. I wanted to confirm that as a Verizon Edge customer, if I paid off my device in full, I could leave their network for another provider at any time (somehow I overlooked this fact when I signed up in March. I chose Edge simply to give me more flexibility with upgrading my phone), and she confirmed this was the case.
So to conclude, I have decided to wait until the end of the year. If by then Verizon has not at the very least provided a firm date for my Lumia Icon to receive the Denim (yes, Denim. After all this time, only updating to Cyan is not going to redeem them in my eyes) update, I will pay off my Icon, and switch to AT&T. Quite frankly, even then I think there is a high chance I will end up switching after my phone has been paid off in the normal timeline, because I feel there is no basis for me to trust Verizon with behaving any better in the future, but if they want to have any hope of me staying on as a customer, I better have a firm date for the Denim update by 2359 on 31DEC2014. I can understand delays, but I will not stand for Verizon's lack of communication to their customers. In the end I will vote with my wallet.

Here you go I found an ONLINE copy from MS. I highlighted the subsection in red. Just that section right there does not guarantee you will have a warranty as long as the DP is installed.
7. Disclaimer of warranties
General. To the maximum extent permitted by law, the Deliverables are provided to you “as is” and with all faults. You bear the entire risk of using the Deliverables. Except as provided herein, Microsoft, on behalf of itself, its licensors and its suppliers, expressly disclaims all other express, implied, or statutory warranties. This includes the warranties of merchantability, fitness for a particular purpose, title and non-infringement. Microsoft, its licensors and its suppliers do not warrant that the Deliverables are error free or that operation of the Windows Phones will be secure or uninterrupted.
INSTALLING WINDOWS PHONE SOFTWARE ON A WINDOWS PHONE THAT YOU OWN.
BY INSTALLING WINDOWS PHONE SOFTWARE UPDATES AVAILABLE THROUGH THIS PROGRAM, THE FOLLOWING MAY OCCUR:
YOU WILL LIKELY VOID ANY APPLICABLE OEM, ODM OR MOBILE OPERATOR WARRANTY FOR THAT PHONE.
YOU MAY CAUSE IRREPARABLE HARM TO YOUR PHONE, INCLUDING LOSS OF ALL DATA. DATA INCLUDES SMS MESSAGES, GAME INFORMATION AND APPLICATION INFORMATION, AS WELL AS MUSIC, VIDEOS, PHOTOS AND EMAIL. ADDITIONAL DATA NOT LISTED HERE MAY ALSO BE LOST.
YOU AGREE TO WAIVE ANY SUPPORT FOR YOUR WINDOWS PHONE FROM THE MANUFACTURER OF YOUR WINDOWS PHONE AND MOBILE OPERATOR OF THE NETWORK THAT YOUR WINDOWS PHONE WORKS ON. YOU AGREE TO WAIVE ANY RIGHT TO RETURN YOUR WINDOWS PHONE TO YOUR APPLICABLE OEM, ODM OR MOBILE OPERATOR.

San Rafael, CA--large residential area with NO cell, and NO data service--area rated by Verizon tech as "ALL COVERAGE BAD", multiple complaints--but no response by Verizon

Dear Verizon Wireless Executives,
I am writing to let you know that I (and many of my neighbors) are on the verge of switching to ATT, due to terrible reception in my home neighborhood.
I moved to Dominican neighborhood in San Rafael in March 2014, where I bought a house. I discovered that Verizon cell service varies from non-existent to terrible, both for data and cell service. At best I might get 1x data, and 0 or 1 bar for cell. All calls are dropped within 15 seconds. Data typically does not work.
My response was to first purchase and install a network extender. However, due to the size and configuration of my home, I discovered that I needed a second extender to cover the whole house. This has led to new problems—the two extenders “compete” and if I start a call in one part of the house and move 1 or 2 feet too far in the other direction, I lose the call.
ATT has a powerful cell tower on the ridge above my neighborhood, which consistently produces 5 bars. It sits on a ridge in the Marin Open Space, likely on an old Nike base radio tower. (there are numerous towers on this ridge as a result of the abandoned Nike missle site).
I have begun to organize in my neighborhood—Dominican/Black Canyon Home Owners Asssociation, with about 1200 homes. When I posted a message asking about other people’s experience with Verizon Wireless, I was inundated with at least 30 or 40 angry and frustrated messages from Verizon customers, on NextDoor, a neighborhood listserve.
Today I completed a long Verizon Wireless “trouble ticket”, number NRB000007366782. I was told that there have been many, many complaints from this neighborhood for both data and cell coverage, or more to the point, lack of coverage. Your records indicate that this neighborhood is considered within Verizon as a “1X marginalization area”. And yet , currently there is no plan at Verizon to remedy this situation.
I strongly encourage you to begin an immediate search for access to one of the many existing towers on the ridge above my house to place a Verizon cell station.
In the event that you choose to continue to ignore this neighborhood and it’s abysmal coverage, I will organize a mass defection of Verizon Wireless residents to switch to ATT. I encourage you to begin this process now, let me and the neighborhood know of your plans, and have it completed in six months. If we have not heard from you within 1 month (November 21, 2014), we will switch to ATT en masse beginning in December.

That is not going to happen due to a myriad of reasons.
1- Verizon listed the area correctly. So its not deceiving the customers. So based on that I would have left for a better provider.
2- Verizon cannot just pop out and place service on any tower or property. They must gain permission to place signal towers in locations. They must secure the approval of villages, towns, cities or counties to even think of putting service towers up. This can take years.
Then if the approval is opposed and no other sites can be obtained your service stays as it is. This is not a carrier fault. Go after the town boards and elected officials that will not allow their placement.
And blame the majority of people who also oppose these towers etc. Based on scares of cancer, birth defects, and even people having seizures. Yep read up on it.
Your speaking for your neighbors is admirable but futile. You cannot get what you want in 6x6 months.
http://www.at.com
Good luck to you all

Poor 3g reception issue does not come from being in a low coverage area.

For All of you who keep saying that "If youre in a low coverage area the 3g service wont work you must turn off 3g". That is not a solution. Yes it fixes the problem of not being able to talk on the phone but that is just a workaround that in my opinion is not acceptable. The name of the phone is iPhone 3g. The entire reason for buying this phone is the 3g network. If thats not there and frankly who cares about the GPS as its pretty much useless, then we could have kept our old phones. There are numerous reports of people using their old devices with 3g side by side and getting great reception on their other handset. In my opinion there is a problem with this phone and it should probably be returned until apple figures out what they did wrong. Its not the 3g network and its not a lack of coverage as other handsets are getting great reception. ITS THE PHONE!!!

I removed all of the interface methods and set those properties and it still
didn't work.
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to work again.
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group within the container? I've seen a good bit about focus and skins, but
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header bar and the close button.
Thanks!

Coverage

I'm very upset lately with the coverage that I'm receiving from Verizon. For this company to be the #1 covered area in the US you would figure we wouldn't have so many dropped calls. Recently my husband and I had to buy a booster for our home just to use our phones in our house. This is nuts. Seeing that 95% of American's use cell phones as their main source of communications you would think we wouldn't drop so many calls. I'm so frustrated with this company right due to this lack of coverage. I feel that Verizon should reimburse us for this booster.

Coverage isn't guaranteed inside of buildings. Can you make calls outside of your home?

Poor coverage in Columbia MD

I live in Columbia, MD within the 21046 Area code. The coverage indicator on the VZW website indicates that there is strong data/voice coverage in my area. That is actually incorrect. I tend to have weak to zero coverage within my own home. This is also true for anyone else in the area. The caveat is that there is an FCC station very close by. What steps, measures, or contact channels be used to address this issue? Can a verizon wireless associate travel to this area and verify the lack of coverage in this location?

I do not think they care, we are insignificant to them. I need to find a place to complain and hope they are reading, you cannot email them nor chat will open.I have to keep reloading pages eating up my 5gb service. I have had to reconnect 5 times just to post this. Phone talk is worthless with them.
I just have a complaint, you do with it what you want. My internet constantly starts searching for host and we lose our connectivty until we power cycle the jetpack, any device. I called to report or switch to home fusion, got the big red light nope ur locked in, different plans, and still have the issue. it is my internet plan, call all these phones different plans if you like, i pay the bill. if you do not want my monthly payment
i will gladly switch to another company with the same sucky service who are at least honest about it.
Now your calling/texting me for upgrades, it's ok for you to change plans but not me? I believ you claim my 2562 plan expies April 2014, same for 1517, because you classified fix as upgrade. The reason i came in was because my current 2562 device had issues so you slap upgrade on fix, moving the issue?
Let's do the math.
I give you $150 a month, from what i understand, i owe you at the end of the month so I owe you $150 more no matter what, i may have just paid up til 10/03/13.
April is 6 more months of $150, $900 total. You are telling me if I change/cancel, i owe you $20, 2 devices for them same 6 months, $120 opposed to $900 and my upgrade you are calling about will not be with you.
Will home fusion have them same issues?
I may lose connectivity during this chat.

Very Poor Coverage at Santa Clara Convention Center

Last month I was at the Santa Clara Convention Center for a technical conference. Attendees here are constantly borrowing ATT phones to make calls when inside conference rooms or on the Convention Center Exhibit Floor. The signal here is very weak 1x. Data is virtually nonexistent. The lack of coverage here in this venue is really inexcusable. Even T-Mobile is providing better coverage. It is really a sad state of affairs when folks are asking their coworkers if they have a non-Verizon phone that they can borrow to make a call. The coverage problem extends to all areas of the Convention Center and the adjoining Hilton Hotel.
ATT is providing full signal strength on the convention center floor and in all conference rooms and Tmob works fairly well. Verizon is supposed to be coverage king especially in venues such as convention centers and other very populated metro areas.
I attend several conventions in Santa Clara per year and have spoken directly to the General Manager of the Santa Clear Convention Center. He informed me that he has had hundreds of complaints from vendors on the convention center floor. He contacted Verizon and was informed that the lapse in coverage was caused by the construction of the new Levis Stadium for the San Francisco 49ers that is adjacent to the Convention Center. The new Levis Stadium blocks that signal from the Verizon Cell Site. It seems to me that since this is such a high visibility venue, Verizon should permanently deploy a Cell on Wheels until the original cell site can be moved.
It doesn't make sense to me that Verizon is spending millions of dollars per year on television commercials while nothing has been done to improve the several coverage problem at this internationally renowned convention center. Can Verizon deploy a permanent Cell on Wheels to the Santa Clara Convention Center until the problem is resolved?

Hi Paul,
I just completed a 3-day road trip throughout NYC Mon-Wed of this week, primarily on the West Side (85th down to 34th, Central Park West, Broadway, etc) and a little on the East Side (1st) and can confirm what you are seeing. I tried to open up a ticket with VZW on the problems since I had collected very specific location, signal, performance and experience data (and wasted 2GB of data and hours of my time troubleshooting), but they would not open any tower tickets for me since I left NYC to go home and was not in NYC long enough for them to be willing to open up a ticket for me. I suggest you call VZW back and ensure they text you the tower ticket #, also ask them to link your case information to their internal device forum "iphone 5 loses 4g lte" and text you confirmation of this too.
You can find my NYC test results at the link below to see if your experience matches mine. Whenever possible, I compared my VZW iPhone 5 experience to my AT&T Galaxy S III at the same locations and included those results as well.
Scroll down to Oct 11 at 6:09A for my NYC results. For what it's worth, I'm in Metro Boston and my iPhone 5 VZW experience has been just as bad out here. I have tried 3 iPhone 5's and 3 nano SIMs all on VZW.
https://discussions.apple.com/thread/4329076?start=255&tstart=0

Coverage or lack of it

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