CR2008 Not enough memory while exporting reports from Crystal Reports 2008

Question

I have recently upgraded our Crystal Reports version from Crystal Reports Basic for Visual Studio 2008 to Crystal Reports 2008. After upgradation I am facing the problem "Memory full.OtherErrorFailed to export the report. Not enough memory for operation" when I am trying to export the report from Crystal Reports 2008 Report viewer, or directly from the code behind. The application is hosted application. The problem occurs in our production environment.
Server details:
OS: Windows 2003 Enterprise Edition R2 with SP2
IIS: IIS 6
.Net Framework: 3.5
Application details:
Hosted application using Crystal Reports 2008 SP 3
Crystal Reports Viewer version: 12.0.2000.0
The data binding of the report object is done through an ADODB dataset.
Web.Config:
<configuration xmlns="http://schemas.microsoft.com/.NetConfiguration/v2.0">
  <configSections>
    <sectionGroup name="businessObjects">
      <sectionGroup name="crystalReports">
        <section name="printControl" type="System.Configuration.NameValueSectionHandler" />
        <section name="crystalReportViewer" type="System.Configuration.NameValueSectionHandler" />
      </sectionGroup>
    </sectionGroup>
  </configSections>
  <businessObjects>
    <crystalReports>
      <printControl>
        <add key="url" value="http://myserver/mysite/PrintControl.cab" />
      </printControl>
      <crystalReportViewer>
        <add key="documentView" value="weblayout" />
      </crystalReportViewer>
    </crystalReports>
  </businessObjects>
  <appSettings>
    <add key="CrystalImageCleaner-AutoStart" value="true" />
    <add key="CrystalImageCleaner-Sleep" value="60000" />
    <add key="CrystalImageCleaner-Age" value="120000" />
  </appSettings>
  <system.web>
    <httpHandlers>
      <add path="CrystalImageHandler.aspx" verb="GET" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
    </httpHandlers>
    <compilation debug="false">
      <assemblies>
        <add assembly="CrystalDecisions.Data.AdoDotNetInterop, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304" />
        <add assembly="CrystalDecisions.Shared, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.ReportAppServer.ClientDoc, Version=12.0.1100.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.Enterprise.InfoStore, Version=12.0.1100.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.Enterprise.Framework, Version=12.0.1100.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.ReportSource, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.CrystalReports.Engine, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
      </assemblies>
  </system.web>
  <system.webServer>
     <handlers>
         <add name="CrystalImageHandler.aspx_GET" verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" preCondition="integratedMode" />
     </handlers>
  </system.webServer>
</configuration>
Sample Code:
Report = new CrystalDecisions.CrystalReports.Engine.ReportDocument();
Report.Load(Server.MapPath(strReportPath));
Report.SetDataSource(dsReport);
Creportviewer.ReportSource = Report;
For exporting the report to PDF
string Filename = Path.Combine(Environment.GetFolderPath(Environment.SpecialFolder.InternetCache).ToString(), Guid.NewGuid().ToString() + ".pdf");
Report.ExportToDisk(ExportFormatType.PortableDocFormat, Filename);
Clean Up Code: (Page_UnLoad event)
if (Report != null)
     Report.Close();
     Report.Dispose();
Creportviewer.ReportSource = null;
Creportviewer.Dispose();
dsReport = null;
GC.Collect();
GC.WaitForPendingFinalizers();
Can someone help me resolve the issue.

Answer 1

The .rpt file size is 14MB with the Data Save option enabled, 12MB without Data Save.  Presumably the 12MB file size is because of the 24bit PNG we have as our background.
The Designer executes the report in less than a second and we can scroll through all pages and see the image fields perfectly.
When we Export to PDF, the Designer takes a long time, eventually gets to the 77%, the 7th record and returns "Export report failed" followed by "Memory full".  If we export only page 1 of the 3 pages, it also returns a Memory full error.  However, when the same report is run with only 1 page, that page exports to PDF but with a ridiculously large size and export time.
The machine has 2GB of physical memory with an 8GB pagefile with Windows 2003 (latest everything).  The process runs up to about 1GB before reporting the memory full error.
We've also tried a variety of other suggestions posted in the other thread with no success.
We're happy to provide the RPT file to the Report Team to diagnose the problem.  Ultimately, we need to be able to produce a 15 page report with approximately 45 images.
Our preferred scenario is fixing problem 2.  The CR Designer seems quite capable of rendering our report and printing it to our third party PDF printer in a timely manner with small size.  However, the API reports memory full.
The API resides in a dedicated reporting web service with NO other code except for loading the report, setting parameters and printing.  When executing, it uses up to about 1.1GB before reporting the error.
Are there any other suggestions for fixing what we have?  Are there known problems with large images in reports?  Do we need to lodge a formal support request?
Regards,  Grant.
PS.  Grr and my message formatting is lost when I edited this message!!!
There is a 1500 character limit and then all formatting is removed to save space. Break you posts into separate entries.
Edited by: grantph on Sep 30, 2009 2:49 AM