Cracked S400 Screen
I have recently had the same issue with my Ideapad s400. I am absolutely furious with the Lenovo support as they have been unwilling to discuss the issue or come to a resolution.
I purchased the machine from Best Buy on the 12th of Aug. We have never taken the machine out te house and on approximately the 19th of Aug we opened the machine and there was a crack in the screen about 2 inches. This should not happen in a week oldmachine that has not been manhandled or dropped in any way. I returned the laptop to Best Buy who suggested that it would be better to contact Lenovo direct as I told them that I saw online that this has happened to a number of machines. Clearly the casing around the screen is too flimsy and causes undue twisting on the glass.
Finally got to contact Lenovo customer support last week and was referred to post sales dept. They at first were helpful then was cut off. On dialing back I was told that it is not covered under warranty under any circumstances and that I should pay $80 and return it for repair after which the full repair will be quoted.
I am not prepared to do this as there was not misuse, the machine was not dropped or banged and this happened only 1 week after purchase,
I am extremely disappointed in Lenovo considering that I returned a Dell machine to dell in order to buy the Lenova. Customer support at Dell was fantastic and went out there way to ensure a satisfied customer.
I have 2 ref numbers. One from original customer support, the other from post sales dept.
EXACTLY same thing happened on my Ideapad. Bought on 12 Aug 2013 and cracked one week later. Lenovo support stinks. They were not willing to discuss the issue. They say it is my problem!!
GSPman,
I'd like to help - I received your PM and will reply with more details there. I've started a new thread for you on this and moved your comments about cracked screens on the S10-3T and Yoga 13 here, because this is really a different system and different circumstance.
Thanks for speaking up - let's see what we can work out.
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
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