Crash when syncing iphone

Itunes used to work fine, but now crashes everytime I plug my iphone in. It gets partway through the sync, then quits with no error message. If I stop the syncying, itunes is fine. If i then select my iphone in the lefthand column, iTunes crashes.
My iphone is set to wirelessly sync, but how the #%$& am I supposed to affect any change if itunes won't allow me to change any syncing settings.
Really, if it is wireless, it needs to be configured from the phone, not itunes...

Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/

Similar Messages

ITunes on PC does not crash when syncing IPhones but crashes halfway through IPad sync

Itunes and Ipad on latest software iterations.
When syncing IPhones all perform faultlessly. When I try to sync. my IPad ITunes crashes halfway through the process.
For the last two weeks I have not been able to remove downloaded TV programmes via ITunes and have had to perform the removal via
<Settings>General>Usage>Manage storage. One audiobook is not visible on ITunes and cannot be deleted by any method I have tried.
I am storing all media on a WDCloud drive as I have over 1.3 TBytes of films, TV Programmes and audiobooks.
I have tried repairing both ITunes and Quicktime to no avail.
IOS8.1.2
Itunes

Hi Brendan
Thanks for the reply.
I noticed that the sync crashed at the point where it was downloading either Apps or Video (TV Progs). I tried a 'delete all media' reset yesterday. Problem still present and then I had no media or Apps other than some of the Apps as supplied on initial startup.
Today I tried a different USB to Lightning lead and at one point I thought it was working with Wi-Fi sync but whilst it didn't crash, the Icons of the Apps that were present on the IPad before the problem occurred are in the same place as before but greyed out and the Apps obviously have not been loaded.
Funnily enough I did a factory re-set just before you sent this so will post again if this works to help others. I believe this is going to be an IOS 8 problem like so many other IOS 8 problems I have found.
Best wishes
Adrian

ITunes crashes when syncing iPhone 5c

I have updated my windows 7 pc, uninstalled and reinstalled iTunes 12.1.1 and still it crashes when I try to sync my phone, but my iPad and iPod sync perfectly fine.
Help me!! lol

Greetings internetpixie,
Welcome to the Apple Support Communities!
I understand that iTunes on your computer is becoming unresponsive when your iPhone is connected. To begin troubleshooting, I would suggest reading over and working through the steps in the attached article.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
Cheers,
Joe

ITunes Crashes When Syncing iPhone or iPod

I am running iTunes 8.0.2 and I am having problems syncing both my iPhone and iPod to my Mac via iTunes. When I connect either device and start the sync process iTunes will crash to the desktop and then ask me if I would like to relaunch it. There are no error codes of any kind but it does give me the option to report the incident to Apple (which I have done twice now). I've tried restarting the Mac, I've tried rebooting both the iPhone and the iPod but every time I connect either one and initiate sync, iTunes crashes to the desktop. I am not experiencing any other anomalies in iTunes and everything seems to work fine between iTunes and my Apple TV including syncing. Anyone else seeing this behavior - it just started today out of the blue. Is there a way I can reset iTunes without losing my music library? Also, when I synced the iPhone to iTunes and it crashed I discovered later that iTunes has lost two of my paid applications out of iTunes and deleted them off the phone as well. As best as I can tell they are gone. What the heck is going on here?

This is probably the same issue as this:
http://discussions.apple.com/thread.jspa?threadID=1885983&tstart=0
Itunes 8.0.2 crashes during sync to iPhone or iPod with the EXCBADACCESS exception. The problem does not affect Apple TV syncing.
No word from apple yet, but it seems to be a widespread problem.

Itunes crashes when syncing Iphone 3GS

My itunes crashes when i synce my phone, i get this message
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: QuickTime.qts
Fault Module Version: 7.70.80.34
Fault Module Timestamp: 4e13ba08
Exception Code: c0000005
Exception Offset: 00146b30
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
Can anyone help?

I ran Repair Permissions on my MBP hard drive and this corrected the problem. My iPhone now syncs perfectly with iTunes. I was about to, at the suggestion of Apple Support, remove iTunes and reinstall the program. But I thought I would try the old "standby" Apple cure (Repair Permissions) first. And it worked!! Hope this helps others with similar problems.
And, oh, BTW, if your iPhone 3GS battery dies, try charging it up with the AC adapter firstI think this whole problem started when I plugged in my dead iPhone into my MBP with iTunes running and iTunes, and/or the Mac didn't like it. FYI.

ITunes crashes when syncing iPhone 4

Im on windows 7, have itunes 10.5.3.3 version and now im trying to sync my iphone 4 to get my music and everything else, but everytime I try to sync my phone, itunes crashes. I didn't have this problem before, but after I upgraded it won't let me sync. I have tried removing the .plist files, uninstalling itunes completely and reinstalling, but I keep on getting the same error. I will really appreciate any help.
Thanks in advance

Just started crashing on me too! I just updated an iPhone 3Gs that I was converting to an iPod, since I now use a 4s. iTunes crashed during the phone reboot phase during the final stage of the software/hardware update. Now, I can launch iTunes, but as soon as I click on the iPhone icon, iTunes immediately crashes. It initially opened a "send crash report to Apple" dialog, but now it doesn't. I tried the same thing with my 4s and it crashes immediately as well. I have deleted all iTunes prefs with no improvement. I have the latest version of iTunes (just updated it a couple of days ago). I see several "iTunes crashes on sync" threads on these forums, but none with many responses and I've found no solutions so far. What a pain.

ITunes crashes when syncing iPhone

Hello anyone who can help
I have been trying to sync my 3G iphone to itunes on my Macbook and everytime it tries to sync music or photos iTunes crashes. I have managed to get my calender and contacts across fine as well as apps. Anyone have any solutions or have you had this problem?
I am running the most current updates of all software (Mac OS 10.5.4. and iTunes 7.7.1). It's also doing this on my iMac...
Please help!
Carla

I am having similar problems except that my iphone is also crashed. I have reset it and all I get is the grey apple of death. I can't restore the phone because it crashes iTunes when I plug it in. If I restart ITunes, it hangs. I tried restarting the computer (iMac and the phone).
I am also using os x 10.5.4 and itunes 7.7.1.
Looks like I have a brick for a phone. Guess I will take it to the apple store.

Itunes crashing when syncing iphone 4s

Initially sync went o.k a few days ago, put some songs and apps on it, have been using for a few days and decided to synch the rest of my music library.
now when connecting my iphone 4s to my pc and starting up itunes, the auto-synch hangs on step 2 "backing up device", trying to cancel, eject the iphone or alter the synch settings causes itunes to crash and lockup completely, no changes to anything since i initially synched it with my pc ( and the phone itself has worked flawlessly since).
attempting to backup only and the device gets the bar to about 50% before the same happens, itunes locks up completely, the phone still has the spinning synch icon.

I can now state that i have fixed the issue!
What i did was a complete reboot of EVERYTHING :
1) Uninstalled iTunes
2) Reset iphone via the iphone settings menu
3) Deleted ALL backup/caches of the iphone settings manually by navigating the apple folder in C Documents.(location varies depending on your OS but if you're having problems backing up, this seems to be a common cause of problems)
4) Reinstalled latest version of iTunes, reset phone and updated to 4.01
now works without a hitch, i can only assume that it hiccuped once during synch and then became "stuck" from that point onwards

ITunes 11 crashes when syncing iPhone

I just installed iTunes 11 and it crashes every time I try to sync my iPhone 4S. As soon as it tries to update an app on the iPhone it crashes. Any ideas?

Try restarting your Mac and your iPhone.
If that doesn't do it, try to narrow it down a little.
What is syncing to the iPhone when iTunes crashes?
Do you see the problem when you deselect some of syncing options, or just deselect the one that is shown at the top of iTunes when you sync?
If it's a podcast, video or audio track, did you get it from the iTunes Store?

ITunes 10.4 crashing when syncing music

I'm having a major problem after upgrading to iTunes 10.4 for Windows. I'm now randomly crashing when syncing music to my Ipad 2.   It seems some sync fine and then all the sudden it crashes.
The crash I'm getting is:
AppName: itunes.exe     AppVer: 10.4.0.80     ModName: quicktime.qts
ModVer: 7.69.80.9     Offset: 001cd746
What's odd is that it's even crashing on audio podcasts that I downloaded on my iPad 2 which are being synced to my PC without issue, but then cause it to crash when syncing back.
I had no problems with 10.3.1 or earlier.

This is long, jump to the end if you don’t care about my new life problem! And sorry for my English, I’m not a native English speaker! Also, I’m just posting this stuff so people with this issue don’t have to try it all also.
ok, so my problem started with the ipad 2; i had a lot of pictures there but wanted to change the "stupid" way (for a windows addict) that apple arranges, or not, folders hierarchy. I deleted every single picture and imported my new structure (in windows). Useless to say that i got stuck here. i tried 100 times and i got the quicktime.qts module error (iTunes crashing). Good to know, obv, but what do i know of quicktime!? nothing...
Since i have an iPhone 4, and the iPhone only ever carried pictures taken with it, never had synced pictures before i decided to give it a try. same error…Ok, now i know the problem isn't in the devices but in iTunes itself, Quicktime, most likely.
Not happy with this conclusion, i decided to restore factory settings on both ipad 2 and iPhone 4 (4.3.5 ios). Gave it another try, after deleting every ipod photo cache folder in my library and re-installing iTunes completely (i tried re-installing before devices restoring with same error). No luck here either...
Went to discussion boards and figured a lot of people are having this issue, so i thought it’s probably in the iTunes 10.4 update, since i didn’t have a backup of my previous library, and i have 20000 songs, and didn’t want to lose the only library i had, i opted not to install previous iTunes version because i knew my library wouldn’t work and i rather have a decent library with no videos, than videos with a new library to build. So I didn’t try this.
i tried everything, there's a post that a guy, a while ago, resolved this issue (or similar) simply by deauthorizing and reauthorizing computer, or just by logging in to his iTunes account... other person resolved his issue by logging on a new windows account and syncing with a "clean" iTunes then moving to his previous account. Or deleting some quicktime files and folders that are on system32 folder, besides the 2 files that are needed... i only had the 2 needed files, no more! I tried it all, no luck.
Somewhere i read it could have to do with quicktime not being the default video player for .mov files, so i made it, still no luck.
My last try was messing with the registry looking for "stupid leftovers" of quicktime, a lot of them i knew shouldn’t be there and i deleted, but i was still stuck on the crash error. for this i removed iTunes, cleaned computer from apple stuff (all but my library files that i backed up),
cleaned registry and installed everything back again.in the meanwhile, no sure when, i figured since this could have something to do with quicktime (i noticed that it gets stuck when starting to optimize videos), i created a test folder with one picture and 1 video and I managed to pass through optimizing process. tried with 3 movies, after emptying the device and deleting cache folder (like from scratch), but Kabooom, crashed again. tried same thing, but first i opened the movies in quicktime in windows, then synced and it worked!! probably this could be the solution, tried with my whole library (2k+ photos and about 100 movies) but crashed again... probably i forgot/messed up to open some movie in quicktimes pior to syncing, but well, i was fed up with .mov files, or .mp4, m4v, FWIW (i tried them all).
After this (i only did all this because I’m computer addicted!) i rested my case, i posted on the forums and had 2 choices: wait for apple to solve this, if they care or Format my PC and probably be getting the same error, this is the only thing i didn't try cause i have lots of stuff to backup and configure, and lots of onetime license software...
I kept doing stuff with computer, installed a bunch of software (not related to this but related to DVD and movie editing stuff), after i stopped working i retried again, Meh, cleaned everything and got thru once with my new test folder (with different videos and pictures), but when i went to my REAL folders, APPCRASH again. Broke my mouse (apple owes me this!), stopped working and went to sleep.
I was real convinced this could have something to do with video encoding/decoding stuff. And also about quicktime
Now, the only thing working for me was:
Opening movies in quicktime prior to syncing (worked once or twice)
syncing right after I turned on the computer, but only small folders.
Makes me think problem is in the processor, since it eats a lot of CPU and memory at the end of a 1000 picture and videos sync. And it crashes when starting to optimize videos, sometimes I see it passes like 2 or 3 movies and crashes after. That’s why I can sync small folders right after I turn on my computer, but with big folders itunes just lags my windows wayyyy to much and at the end (when gets to optimizing videos) is really hot and slow, and crashes, I could make 1 video at a time but I believe itunes should work for itself without these “workarounds”.
I’m a computer guy and an application that uses up almost all computer CPU when “working” and “eats” way too much RAM is not a solid application… in this part itunes *****.

Itunes crashes when syncing Ipad with mp4 movies in photo folder for keynotes

I'm trying to upload a small MP4 video onto my Ipad to use in Keynotes. I place the video in the photo folder and select sync, then tunes crashes.
I had created the video in Corel Video Studio pro 3 and created MP4 file. Copied to the IPAD and had it all working. I then made changes to the video and reconverted and now Itunes crashes when syncing.
Itunes 10.4.1.10 Ipad 4.3.5
Please help urgent

I had the same problem, and it turns out that the problem is having the same file into different folders. For example I had an MP4 in iTunes, and the same file in the photos folder that was being updated to the iPad. So I just removed one file and it syncs perfectly.

HT2729 what does the "other" category consist of when syncing iPhone

what does the "other" category consist of when syncing iPhone

"Other" data is real data that you put on your phone by using the built in apps. It is not music, not videos, not pictures and not App Store app data. It is "OTHER" meaning everything that does not fall into these categories. Such as:
email messages and attachments
Reminders
Calendar entries
Contacts
Text messages
iMessages
MMS messages and attachments
Genius data
Music cover art
Music library database index (but not the music itself)
Operating system settings
Safari cache
bookmarks
Game Center status
Music catalog
You will find posts from people who said they recovered over 3 GB of space by just deleting old text messages.
If you want Other to be smaller you will have to keep less data on your phone; delete old MMS and texts, delete old email (especially from the "deleted" folder), clear the cache, eliminate cover art.
Sometimes "Other" includes data corruption. If you suspect this is a possibility try connecting to iTunes and click the Restore iPhone button. First restore from backup; the Other doesn't get any smaller you can Restore again and set up as New, then add your content back separately from your backup.

What's with sync error 1140 when syncing iphone?

This happened both with my iphone 4 and 4s when plugged via usb into my iMac. Is there a relationship to photo's? Error 1140 prevents syncing.

I got this form http://maltaphonerepairs.com/how-to-fix-error-message-1140-when-syncing-iphone-5 /
How To: Fix Error Message 1140 When Syncing iPhone 5
Posted on October 6, 2012
The following is done using iTunes:
Un-select sync | Apply.
Click on Sync.
Try and Sync photos. Click on Apply and then press Sync.

HT1386 I keep getting an error messagwe when syncing: iphone cannot be synced. Aduplicate file name was specified. What does this mean? How do I fix it? Please help.

I keep getting an error message when syncing:
iphone cannot be synced. A duplicate file name was specified.
What does this mean? How do I fix it? Please help.

any idea how to fix this

When syncing iPhone with iTunes I get an iTunes stopped working and the network connection timed out message. I reinstalled iTunes and checked settings still no go.

When syncing iPhone with iTunes I get an iTunes stopped working and the network connection timed out message. I reinstalled iTunes and checked settings still no go.

Disable or turn off your firewall, anti-virus, and all security software and try the download again.
Stedman

Crash when syncing iphone

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