Create a new document in Sharepoint Document Library/OneDrive on iPad/Safari

Hi,
My users are having trouble creating a new document from OneDrive in Safari on their iPads. The screen goes grey like its going to show the popup to select the new file type, but the popup never comes up. If they clear their cache, it works for exactly 1
time and then goes back to this behavior. I'm not exactly sure if it worked before and/or when it stopped working. The iPad I have tested was at the latest 8.2 version of IOS and my Sharepoint farm is an On-Prem install of 2013 with SP1 mark2. My WAC farm
is also 2013 SP1.
Any suggestions?
Thanks,
Matt

Hi,
I understand you are suffering the issue when create a document in Sharepoint Document Library/OneDrive on  iPad.
According to the official article
https://technet.microsoft.com/en-us/library/fp161353.aspx?f=255&MSPPError=-2147217396, the version of your iOS should be in the supported list. I guess the issue may start after you installed an update, and if there is any other version (low versions)
of iPads in your company, please use a different version device to test the issue.
Meanwhile, to determine whether the issue is related to your SharePoint environment, I suggest you just to register an Office 365 trail account, and test the issue with SharePoint Online. In case the same issue happens with SharePoint Online, the issue should
be related to your client device, and my next suggestion is to contact support of your device manufacture.
Once you need any help from SharePoint end, please don’t hesitate to come back, and we are always happy to support you.
Best Regards,
Lisa Chen
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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