Create activity and survey via 'CRM_ORDER_MAINTAIN'

Dears,
i am in CRM 6.0 now. i have decided to use FM 'CRM_ORDER_MAINTAIN' to create and change activity, also there is a import field named 'IT_SURVEY'. Now i want to batch upload the answers of the survey in a txt file to CRM and then create the survey and attach the survey to the activity.
After check program 'CRM_SURVEY_UI' which also use 'CRM_ORDER_MAINTAIN' to create activity and survey, i found SAP will convert your input to a rawstring. But the convertion is based on the HTML container(class gr_survey_html), my case is flat txt file. How could i realize the convertion ?
Any advice? I am so puzzled on this for a long time..
BR.

Hi,
I have the same issue. Any suggerence with this topic?
Regards,
Mon
Edit: It is solved. CRM_ORDER_MAINTAIN allows introduce a survey in an activity.
Edited by: Mon on Apr 7, 2008 3:51 PM

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Creating Activity object for a Service Request object...

[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] 
drangineni
New Contributor
Ho do we use Activity object of a Service Request object. I am trying to
create an Activity object for a existing Service Request object.
I am looking for some sample code.
I greatly appreciate your help.
Product: CRM OnDemand
11-26-2006 12:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, What programming language are you using?
BS
12-04-2006 10:56 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Hi, I am using C# .
12-04-2006 07:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, assuming you know the service requestid or externalId of the
Sr you are dealin gwith you would first set that value.
ServiceRequest1[] objSRList =new ServiceRequest1[1];
objSRList[0] = new ServiceRequest1();
objSRList[0].ServiceRequestId = <YourSRId>;
Then you create an array of activities and initialize the first one:
objSRList[0].ListOfActivity = new Activity[1];
objSRList[0].ListOfActivity[0] = new Activity();
Now set the data fields
objSRList[0].ListOfActivity[0].Subject ="My Subject";
objSRList[0].ListOfActivity[0].Description ="My Description";
objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
"Task" or "Appointment"
Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
WebService and pass in the above variable.
BS
12-06-2006 12:36 PM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-09-2006 09:53 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-10-2006 08:49 AM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
Ah yes, I forgot you also need to specify a unquie Id for the activity.
It's kinda strange.
Try adding this:
ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
//OD will overwrite this with a real Id
Or if you have a unquie ID for your Activities you can use:
ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
Unique Value>;
Hope that helps,
BS
12-11-2006 10:52 AM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Hi all,
I have a similar problem, but mine is returning a message that field
"Display" is required. Looking at this post and the documentation it is
obvious that Display is a required field, but my WSDL did not include a
field called "Display", so my proxy did not generate one.
I tried adding a field called Display to the WSDL and the proxy class, but
I get a different error... I figure I maybe cannot add it manually like
that - but I think the bigger problem is it is not part of the WSDL that
Siebel OD generates for me in my admin account.
On top of that Display is not shown in the list of fields for Activity
through the admin interface.. is it possible my account is bugged? Am I
missing something simple here? BigSlick, I see you mention a .Display in
your code sample so I thought you might understand what is wrong. Here is
my code (I am trying to add a activity to a lead).
Thanks for any insight into this!
private void InsertLeadActivity(Session session, NameValueCollection data,
string leadID)
try
if (blnDebug)
Response.Write("Setting up Activity ";
// instantiate the proxy service
Activity_Service.Activity activityProxy = new Activity_Service.Activity();
// set up the target URL
activityProxy.Url = session.GetURL();
activityProxy.CookieContainer = session.GetCookieContainer();
// set up input argument
ActivityNWS_Activity_Insert_Input input = new
ActivityNWS_Activity_Insert_Input();
input.ListOfActivity = new Activity1[1];
input.ListOfActivity[0] = new Activity1();
if (blnDebug)
Response.Write("Getting Data ";
// dg note: name value
// input.ListOfActivity[0].MrMrs = data["MrMrs"];
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
//input.ListOfActivity[0].Display = "Task";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
activityProxy.Activity_Insert(input);
catch (Exception exInsertActivity1)
if (blnDebug)
Response.Write(" Error inserting activity. " +
exInsertActivity1.ToString() + " ";
01-06-2007 05:05 PM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Figured it out.. the field "Display" is also known as "Activity"........
Here are some notes for other people.. good luck and feel free to write me
at raskawa-at-gmail-com if you want a code sample.
Some unpublished nice to knows for Siebel On Demand Activities....
In summary:
- .Activity is also known as Display in documentation and on the error
messages coming back from the WS. Also, it appears based on these boards
some people actually have a .Display field. Maybe different accounts
generate different WSDL's.... buggy.
- If a error message is thrown saying "Description is required" it really
means "Subject is required" (make sure .Subject has a value)
- If a error message is thrown complaining that ActionType is not right..
that is really .Type.. make sure it's lookup value is valid for the
dropdown values in your CRM OD system.
My code/values that worked..
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
//input.ListOfActivity[0].Display = "Task"; //doesn't work
input.ListOfActivity[0].Activity = "Task"; //does work.
01-06-2007 05:17 PM
Re: Creating Activity object for a Service Request object...
raskawa
First Time Contributor
Hi,
This is surgientweb (under my own login now..)
Anyway, I wanted to add that I figured out that there are two ways to add
a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
OR by creating a Activity directly and just adding your "LeadID" to it (or
you can also add a "ContactID" to relate the activity to a Contact.)
Feel free to email me for a code example (raskawa....at....gmail)
-David
01-09-2007 02:58 PM

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Alternatively, you can also use class method cl_crm_ml_category_util=>get_parse_all to get all levels of categories.
Hope this helps.
Thanks
Vishal

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Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
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As posts concerning the setup of Apple Mail for GoogleMail IMAP access become more frequent on Apple Discussions, I decided to collect some of the most asked-for info in one place. The following hints are intended to provide enough info for anyone who wants to get started with Google Mail IMAP and Mail.app.
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If you haven’t activated access via IMAP for Google Mail already, follow the instructions given by Google [here|http://mail.google.com/support/bin/answer.py?answer=77695&topic=13294]. It boils down to this:
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2) Click "Settings" at the top of any Gmail page,
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Messages that are deleted from an IMAP folder (...) only have that label removed and still exist in All Mail
So if you want to delete a message you have to set the option to "Use this mailbox for… Trash" as described above. Same applies to sent messages etc.
Furthermore, make sure every checkbox in Mail's Preferences > Accounts > GoogleMail > Behavior is checked . (Some will already and automatically be checked when you apply the option "Use this mailbox for..." as described above).
*Some basic troubleshooting tips*
1) If your counter for unread messages in Mail.app doesn’t refresh properly, go to "Mailbox" menu > "Sync all accounts".
2) If you have set up a Smart Mailbox in Mail e.g. for unread messages and every unread message of Google Mail shows up twice, then add the criterion "Message is not in mailbox" > "All Mail", and set the requirement for messages to comply with ALL conditions (instead of ANY). This is necessary because of every message there is a copy stored in All Mail.
I hope these info will be regarded as helpful by anyone who tries to get started with Google Mail and experiences some problems on the way.
The links given were accessible as of September, 3rd, 2008. The setup was tested on a MacBook with OS X 10.5.4 Leopard and Mail 3.4 (928/928.1).
Good computing.
floba
(Note: the above given hints are personal suggestions and I don’t assume liability for any disorders that might occur after applying the described steps.)
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
_*Apple Mail and GoogleMail via IMAP*_
As posts concerning the setup of Apple Mail for GoogleMail IMAP access become more frequent on Apple Discussions, I decided to collect some of the most asked-for info in one place. The following hints are intended to provide enough info for anyone who wants to get started with Google Mail IMAP and Mail.app.
As you might have noticed already, GoogleMail behaves differently from other IMAP accounts in some respects. One of the underlying reasons is its use of labels instead of folders (i.e. instead of moving messages to different folders – like e.g. Private and Work – in order to establish some order, rather there are labels tagged to the messages). Because of this a particular setup of Apple’s Mail client is required.
*Activating IMAP for Google Mail*
If you haven’t activated access via IMAP for Google Mail already, follow the instructions given by Google [here|http://mail.google.com/support/bin/answer.py?answer=77695&topic=13294]. It boils down to this:
1) Sign in to Gmail.
2) Click "Settings" at the top of any Gmail page,
3) click "Forwarding and POP/IMAP",
4) select "Enable IMAP".
5) Click "Save Changes".
*Creating a new account in Apple Mail*
To add a Google Mail IMAP account in Mail.app, go to File > Add Account. A wizard will open which prompts you to insert your Name, the eMail-address of the new account and the password. Don’t use the option for automatic configuration if it’s available. Info on what to type into the different fields can be obtained from Google [here|http://mail.google.com/support/bin/answer.py?answer=78799&topic=12814]. The most important are:
1) Incoming Server: imap.gmail.com, port 993 (using SSL)
2) Outgoing Server: smtp.gmail.com, port 465 or 587 (using SSL)
3) Your account name is your full email address including "@gmail.com" (without the quotation marks)
*Configuring the Google Mail account in Apple Mail*
After you have added your Google Mail IMAP account to Mail.app, you’ll find a section for Google Mail in Mail.app’s sidebar with subfolders like "All Mail" (which has in turn several subfolders) and folders for each label you created with GoogleMail. Now you have to configure the account properly. Despite what [Google recommends|http://mail.google.com/support/bin/answer.py?answer=78892&topic=1281 4], I found the following settings to work best for me.
In the sidebar, navigate to the subfolders Trash/Sent/Drafts/Junk of "Google Mail" (the one with the white folder icon instead of a blue one) in turn and go to "Mailbox" menu > "Use this mailbox for..." > Trash/Sent/Drafts/Junk respectively. Afterwards these folders show up as subfolders to the main Trash/Sent/Drafts/Junk folders in the sidebar (and at the same time disappear from the GMail section). Among others this step is necessary because of Google Mail’s implementation of labels. E.g., as Google states [here|http://mail.google.com/support/bin/answer.py?answer=78892&topic=12814]:
Messages that are deleted from an IMAP folder (...) only have that label removed and still exist in All Mail
So if you want to delete a message you have to set the option to "Use this mailbox for… Trash" as described above. Same applies to sent messages etc.
Furthermore, make sure every checkbox in Mail's Preferences > Accounts > GoogleMail > Behavior is checked . (Some will already and automatically be checked when you apply the option "Use this mailbox for..." as described above).
*Some basic troubleshooting tips*
1) If your counter for unread messages in Mail.app doesn’t refresh properly, go to "Mailbox" menu > "Sync all accounts".
2) If you have set up a Smart Mailbox in Mail e.g. for unread messages and every unread message of Google Mail shows up twice, then add the criterion "Message is not in mailbox" > "All Mail", and set the requirement for messages to comply with ALL conditions (instead of ANY). This is necessary because of every message there is a copy stored in All Mail.
I hope these info will be regarded as helpful by anyone who tries to get started with Google Mail and experiences some problems on the way.
The links given were accessible as of September, 3rd, 2008. The setup was tested on a MacBook with OS X 10.5.4 Leopard and Mail 3.4 (928/928.1).
Good computing.
floba
(Note: the above given hints are personal suggestions and I don’t assume liability for any disorders that might occur after applying the described steps.)
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

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