Create New Creative Cloud account to "rent" apps with

My original account, this one has been compromised back in the great Adobe account pwning.
So is it possible to create a different account from one of my co-workers, whos account was not pwned,
in order to run Adobe Premiere Pro?
Any every time I try to load Creative Cloud it asks to log in as me, and I want the following to
happen.
1) log in as the new account with credit card info
2) Not attempting to log in as me, as my account was pwned.
I even deleted CC earlier off my brand new machine and it insists on remembering my account, which I do not want
to connect to a credit car due to the pwning.
Will check in Monday for complete resolution.
Thanks
Message was edited by: Mark Pigott

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I can´t access my creative cloud account for my app desktop

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hi, Rajshree
i chose the first option but asked me the serial number but i have not it

How to change my creative cloud account?

I want to stop my creative cloud account and only continue with Lightroom and Photoshop. How shall I manage that?

Hi
I have tried, but I cannot find anything that will help me with my question
Best regards
Jan Reinertsen
2015-02-24 10:30 GMT+01:00 deto_ws <[email protected]>:
How to change my creative cloud account? created by deto_ws
<https://forums.adobe.com/people/deto_ws> in Adobe Creative Cloud - View
the full discussion <https://forums.adobe.com/message/7224528#7224528>

How do I switch my creative cloud account from my old computer to my new computer?

How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?

Sign out of your account... Uninstall... run the Cleaner to remove all traces
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Then install and activate on your new computers

Updating app with different creative cloud account

This question is about an existing single folio app which is already published and is now to be updated. Unfortunately the app was uploaded into the app builder from a creative cloud we don't have access to anymore, so we would need to use our "new" creative cloud to load it into the app builder and then into itunes. is this possible or do we have to publish a new app?
the itunes account is the same, of course.

As long as you use the same certificates and iTunes account, you can rebuild the app with a different CC account and submit it as an update to an existing app.

There are no apps in my Creative Cloud account.

I subscribed successfully this morning, and can log in to both adobe.com (where my Cloud subscription appears under recent orders) and to creative.adobe.com.
In the Cloud, under Apps, it prompts me to Try the various apps. I chose a few, downloaded and installed AAM succesfully, and I now have Photoshop, Illustrator, Dreamweaver and Fireworks installed locally. Still as trial versions. With the app open, I attempt to connect to my Creative Cloud account to license them. It logs me in then immediately prompts me for a serial number.
Not sure where this went wrong, but somehow my Creative Cloud account and adobe.com account are not synced to each other.
Thanks,
~Jeanne

Hi Jeanne,
Based on your description is sounds like something on your system might be blocking access to activation server. It could be firewall or antivirus software. If its possible you might try turning these off temporarily and then going through the sign in process again. I'd also want to ensure you have all updates installed too, I'd probably start with that and then temporarily turn off your firewall or antivirus software and go through the "License This Software" process again. We have this document that goes through some related troubleshooting.
Sign in or activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6
http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installation-cs6.html
If you're still running into difficulties I'd recommend contacting our support and working with them to troubleshoot further.
US
800-833-6687
Monday-Friday, 5am-7pm PST
...or live chat with an agent: http://tinyurl.com/8kquhso
-Dave

My new apps have changed to try within creative cloud; and my installed apps will not authenticate. I recently canceled one subscription and replaced it with another.

My new apps have changed to try within creative cloud; and my installed apps will not authenticate. I recently canceled one subscription and replaced it with another. Can you please look at it and correct?

Solution for Windows 8.1: Locate the C:\Users\USER\AppData\Local\Adobe\OOBE folder. Log out of Creative Cloud and from Task Manager end task for Creative Cloud. From the OOBE folder delete ALL files. Do not delete folders (com.adobe.accc.apps & com.adobe.accc.home). When complete, restart Creative Cloud and log in with ID and Password.

How to use my creative cloud account, downloading apps, to more than one computer, i.e. my desktop and laptop?

How to use my creative cloud account, downloading apps, to more than one computer, i.e. my desktop and laptop?

Just download the CC manager to the machines an sign in thru it.
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Creative Cloud Learn & Support
http://helpx.adobe.com/creative-cloud.html
Creative Cloud / Common Questions
http://helpx.adobe.com/creative-cloud/faq.html

Activating trial after creating creative cloud account

I have a creative cloud account, but before purchasing, I was using a trial version of lightroom. I now have the created cloud account, and the trial has expired, but I'm not able to activate the developing tool because it's telling me to purchase lightroom.

It will be necessary for you to uninstall the trial version that you have been using. Then you will be able to install Lightroom through the creative cloud application manager. You will be able to open and use the same catalog you have been using.

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Thank you Sheena!!
Guy
Op 2-jan.-2015, om 12:16 heeft Sheena Kaul <[email protected]> het volgende geschreven:
Can I use my creative cloud account at the same time for my iMac and my MacBook?
created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/7059158#7059158>
Hi Guy Heyligen,
Absolutely. You can use the creative cloud account on two machines.
You may also refer to the link below:
Creative Cloud Help | Creative Cloud / Common Questions <http://helpx.adobe.com/creative-cloud/faq.html>
Regards,
Sheena
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Accidentally deleted Adobe Acrobat XI Pro from Creative Cloud account - how to reinstall?

I have an Adobe Creative Cloud account and it will not allow me to reinstall Adobe Acrobat XI because it thinks it is updated. However, I accidentally uninstalled it, trying to prevent it from over-riding an older Adobe Acrobat install I had. I now need to reinstall it.
How can I get the Adobe updated to recognize that Adobe Acrobat is not installed? I've had it recheck several times over the last 2 months.
The Adobe site will not download it, even though I select the "download" button, nor will the Creative Cloud account installer.

Shut down Acrobat and any Creative Cloud application before doing this procedure.
1    Rename caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
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/Library/Application Support/Adobe/caps
2    Install Acrobat from within the Creative Cloud application.
3    Rename new caps folder.
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          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
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/Library/Application Support/Adobe/caps
4 Rename the OLD_caps folder back to "caps"
5 Now you should be good.
*Note: The "caps" folder contains the files that the Creative Cloud application reads to show what IS and IS NOT installed.

Can I use my Creative Cloud account at College?

Hi,
I'm doing a Bachelor of Arts (Graphic Design) and my college has a Adobe Creative Cloud site license. I was wondering if it is possible to use my Creative Cloud account on the college machines without it affecting my student license?
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God Bless
Scott

Hi Scott,
Welcome to Adobe Forum,
You had purchased CC on March 4th, 2014,
The Creative Cloud individual that you have can be activated on one more machine, as one CC allows two activation, till now it is activated only once.
In future if you want to switch machine, you will need to deactivate it first & then re activate on other machine.
Please refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
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Regards,
Rajshree

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

I am trying to edit my creative cloud account but the link is broken

I am trying to edit my creative cloud account but the link is broken
I am trying to close my creative cloud subscription.

Hi Jeff,
Yes I have a case number. I have chatted with chat more than 3 times with zero results, and I have also tried calling, but I can't get phone support for BC.
This email is in response to support case #0210384334
and I got this from the chat:
Your request (# 15756) has been created by our support staff.
I also got this email below. There's no way to reply to the email to let them know that I'm still having trouble. And when I click this link:
Adobe Support Portal online
I get a "413 Header lenght too long" error.
(The below is the email I was sent and I don't know the "box" they are referring to...
This is to inform you that you need to enter this link in the box.
http://www.adobe.com/products/business-catalyst.html?promoid=IMJKY
Thank you
This email is in response to support case #0210384334
We haven't heard from you in a while on this case and we would like to know how things are going. If your issue is still unresolved, please let us know so that we can assist you further.
You can do this by visiting the Adobe Support Portal online to view your case history or send us information on your ongoing case. Look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
If we do not hear from you within 4 days of receiving this notice, we will assume that your issue has been resolved and will close the case.
You will have up to 14 days after the case is closed to reopen it if you have additional concerns.
Thank you,
Adobe Customer Care

Hi..............I have a new Creative Cloud registration and have bought the new Dreamweaver CC but I cannot seem to down load it? My Creative Cloud has downloaded but not my new Dreamweaver CC? I currently have the old Dreamweaver CS4 on my system! Can

Hi..............I have a new Creative Cloud registration and have bought the new Dreamweaver CC but I cannot seem to down load it? My Creative Cloud has downloaded but not my new Dreamweaver CC? I currently have the old Dreamweaver CS4 on my system! Can anyone help?

The first thing you need to do is download and install the Creative Cloud Desktop Application. Then, open that program and click on the Apps tab. You download and install creative cloud applications from there.
If your computer doesn't meet the minimum requirements to run a given program, it won't show up under the Apps tab.
Once they are installed, you'll need to go to your Applications folder (Mac) or Program Files (x86) folder (PC) to start the program itself.

Create New Creative Cloud account to "rent" apps with

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