Create - No Go

Question

Hi There,
I was having some problems with Acrobat and with other CS3 components, too, so I just ran the CS5 Cleaner Tool and reinstalled CS3.  As far as I can tell, the only problems I have now are with Acrobat 8 Professional.
- It appears that I'm able to Save As any file as a PDF
- I can't Create a PDF, either by opening of dragging a file into Acrobat Professional.   The error message says either the "file type is not supported" or "the file is corrupt".  Word is supported and my files are new.  Then I get another box that says "Missing PDFMaker files.  Do you want to run the installer in repair mode?"  If I run that, nothing happens.
- I can't print a PDF.  The error here is "Error - Printing" or "Error - Sent to Printer" in the print dialogue box.
Any ideas?  I'm a bit stuck.
Thanks,
CS

Answer 1

You gave no indication of the OS or the WORD versions. AA8 has problems with Win 7 and also OFFICE 2010. If you have not updated, you might update AA8 and something like AA8.3.4 or so (did not check lately).
As far as printing, the most basic process of all the PDF creation processes with AA8 are to print to the Adobe PDF printer with print to file selected. Then open that file in Distiller to complete the process. If that works, you can then at least create PDFs. The next step is to check for AcroTray running in the background (ctrl-alt-del > tasks and you should see AcroTray running in the background. You might try killing it and restarting (from the Distiller folder).
PDF Maker requires WORD to be activated for the PDF Maker macro. If you have the PDF maker menu in WORD, then opening in Acrobat should also work. The latter simply uses the macro in WORD.