Create PDF = Scan = AppCrash

I have a new PC with Windows Vista 64 bit. 4G Ram.
I have installed my printer scanner (Samsung SCX-4200) and updated Acrobat Pro 9.0
I have configured the presets
Each time I try to create a PDf from the scanner, Acrobat immediately stops working and I get a box stating:
" Adobe Acrobat 9.0 has stopped working. A problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available."
No solution is available. (btw, my printer also freezes until I turn it off and on.)
This exact same problem is discussed but not solved on http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=17956
Any suggestions about fixing this situation?
Thus far I have gone through the following: kb403710, kb 408350, kb401589.
I have stripped out my old Acrobat Pro 8.0 and its remnants. I have uninstalled and stripped Adobe InDesign. I have uninstalled and reinstalled Pro 9.0. Twice.
I have updated Pro. Twice.
I have uninstalled and reinstalled and updated the Samsung printer drivers, including the scanner driver. Yes, twice.
I have also been online to Mumbai at least 20 times in the last 3 three weeks. No resolution. The last call said he was expediting my problem to his supervisors. Apparently I am supposed to get a dix within 48 hours. Of course that is what I have been promised before.
In the meantime, I have a deadline and need this to work sooner rather than later.

Found a partial solution for people running Windows 7 Pro/Ultimate:
1) just download VirtualPC and XP Mode from Microsoft website and install both packages;
2) run the virtual XP machine and soft-plug your device using "USB" function from Virtual PC menu bar;
3) install XP drivers for your scanning device into the virtual XP session;
4) install Acrobat within XP Mode session.
Try to scan your documents from this virtual Windows XP machine and it should work fine.
For people running different versions of Windows Vista or Seven, simply try the same trick using different virtualization softwares such as VMWare, VirtualBox or any other of your preference.
Cheers!!

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I have Adobe Photoshop Elements 10 plus I create PDF files for work some are scan pdf docs. When I install Photoshop Elements 10 it DOES convert all the PDF files to Photoshop Elements-10 Docs. it even changes and shows the PSE-10 Icon. So I am alway inst

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Can you please share the logs?
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I am using Adobe XI, and I have created a PDF by scanning a document.
When I do click on a paragraph to edit text, all the page appears selected, it seems to be an image. At that moment a message pops up saying: this page has not editable text or digitalized content. The editing tools are disabled, so I cannot edit text.
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I am using Acrobat XI Pro on PC.
Of course, I have done all the steps you mention, but I wanted someone to confirm me if these setting values are correct in order to obtain the best results. I repeat the paragraph of my previous discussion that I want to clarify, just in case some of you can help me, mainly about optimization
I digitalized the document from the scanner. This scanner is installed in the net, so I personalized the settings in Acrobat and I chose memory mode instead of native mode.
Mode color: black on white
Resolution: 600 ppp
As you say in your mail, I understand I should choose ClearScan OCR not searchable just at this moment.
Well, and what about the options of optimization?, JBIG2 (without lost)?, 4 CCITT?
And filters?, I have: activated, low, activated, medium
Are these values congruous or compatible?
Thank you
De: Phillip Jones [email protected]
Enviado el: martes, 27 de noviembre de 2012 18:24
Para: Suárez Suárez, Manuela
Asunto: I cannot edit text in a PDF created from scanning
Re: I cannot edit text in a PDF created from scanning
created by Phillip Jones<http://forums.adobe.com/people/PhillipMJones> in Creating, Editing & Exporting PDFs - View the full discussion<http://forums.adobe.com/message/4877588#4877588

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I believe, you can't in Reader. In full Acrobat you can do this:
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T

Did you install all the required components:
Front end
Backend
GETTEXT
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If so restart computer.
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Close.
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I found the problem.
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Hi alove5230,
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This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
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Hello,
I have an Epson scanner that is my default scanner on my OSX (10.6). Every program I have locates my scanner perfectly except Acrobat 8.0. Is there something I can do?
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Check to see if they have a Native (not universal Binary) Twain Driver. Adobe refuses to allow universal Binary Twain Drivers in their programs.
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All options under the Create PDF from scanner sends Acrobat Standard 9.1.1 crashing.
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Tried with both scanners CanoScan LiDE 600F and Dell 920A
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This might be a scanner issue. Have you tried scanning using other applications?
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Hi. I wonder if anyone can advise please.
I have recently installed Acrobat 9 on my MacBook Pro and have plenty of RAM. However, I can "Create PDF from Scanner" just the once. After that, Acrobat quits when I select Scan or quits if I cancel the scan.
I have tried the following:
1. Troubleshoot System Errors & Freezes
2. New User account
3. Recreated Preferences
4. Booted from separate disk
5. Repaired disk permissions
6. Have no third party plug-ins installed
7. Have run Repair Acrobat
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Nothing has worked except when I clean install I can scan through Acrobat once.
I can scan from the scanner software - Lexmark 4850 - with a jpeg straight to Acrobat but want to try to solve the issue of scanning straight from the app.
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Regards
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After I discovered my problem of quitting after completing the scan of the first side of a 2-sided document and decided to go to Adobe for help, I should have known I was in real trouble after following their instructions for locating the Acrobat serial number. After bringing up the splash screen and clicking on it, instead of seeing the number the splash screen disappeared! So I had no option but to use the phone. Then their help person couldn't give me the serial number- he had to transfer me- and I chose to stay with him for help instead. He decided it was a conflict between the Acrobat & HP software and ended the help session.
I then did some on-line research and discovered others with the same problem, and came up with the comparison test with the Windows version. Adobe's phone system didn't recognize my Case #, but the second Help person said it worked fine. At that point, I got the feeling that I was in real trouble. After another hour going over the same ground and repeated denials that their software was at fault, the Helper refused my request that they do a Windows comparison test or send me a Windows version to test myself and promised to call me back with results of their "research". That call never came.
On the third call, again with the Case # unrecognized by the phone system, the Helper was even more unhelpful, probably after reading the record of the first two calls. He insisted on going back to the machine and over the same ground once again, and I ended the call.
I agree that the on line approach is better, and I may have to make a double call to get the serial number (neither of the two I have, each different on the case or on the CD worked) and try that if my request for a supervisor fails. Fortunately they are so incompetent that they can't track starting over.
I'm not a programmer, but have lots of varying experience with computers dating back to the first Atari-400. Since your Acrobat uses only the Twain driver component from your scanner software, the first place to look for a problem is in the Acrobat software, especially since the software doesn't run again after the first use without reinstalling, and the scanner continues to perform properly using it's installed software. The Windows comparison test such as Tim Whitfield was able to make, would clearly establish the Mac version of the Acrobat software to be at fault, but would still not resolve our problems. Unfortunately I hold out little hope for either you or I with Adobe, since neither their phone nor the online help has come up with a prior fix. This indicates a bug fix requirement, which for something like this looks to be a relatively long time in coming.

Create PDF = Scan = AppCrash

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