CreatePDF to convert Framemaker binary (.fm) files to PDF

A web search and the Adobe chat salesman says that CreatePDF can convert Framemaker binary files (.fm) to PDF and send the results back to me. I'm told that this capability is not documented in the CreatePDF compatibility FAQ, but is provided. My Framemaker was version 5.5, but is long since died (I'm on my 3rd or 4th Mac since Framemaker support on Macs went away).
So I subscribed. But the web interface refuses to upload a .fm file.
How do a get this feature to work?

Good day,
FrameMaker files are not supported for conversion from within the CreatePDF interface. To convert a FrameMaker file to PDF using CreatePDF, you would need to use the Print to PDF function. This particular feature is Windows-only and requires that you be able to print from the native application to the virtual printer that communicates with our CreatePDF service.
The best solution I can think of would be to coordinate with a colleague/friend/etc., who has a Windows computer (unless you're running a Windows VM on your Mac). Download and install the FrameMaker 10 trial and convert your files to PDF using FrameMaker's export function.
I don't think that CreatePDF is the solution for you in this particular case.
Please let me know if you have any questions.
Kind regards,
David

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You might try accessing the same service for some other PDFs and check.
Have you signed up correctly at "https://cloud.acrobat.com/" using your Adobe ID credentials.
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