Creating PDF from Scanner with Brother MFC9700

Adobe Acrobat 9 Professional, latest version 9.1.2 (patched in the process of troubleshooting). We recently installed a new computer for this end user. She complained that Acrobat kept scanning the same page over and over again and only quit when clicking on Cancel. I tried it from both the auto-feeder and from the glass. Here is what I discovered as I did troubleshooting: I get 2 ways of creating PDFs from this multifunction printer/scanner. Neither are acceptable. If I choose the options of Native Mode and have it hide the native interface, the quality is good, but it keeps scanning the same page over and over again until you tell it to cancel. Checking the Prompt for new page box did nothing. If I choose Native Mode and Display the Native Interface, it only scans once, but the output is very pixellated, no matter the setting of image quality. There is only one scanner type option, WIA.
I downloaded the newest drivers and software, no help. Anyone have a clue as to what to try next?

Use the software that came with the scanner, save as TIF, then use Acrobat to convert the TIF to PDF

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