Creative Cloud / Adobe Application Manager

Do Creative Cloud & Adobe Application Manager do the same thing/ duplicate each other?
Creative Cloud says Photoshop CC is up to date & on checking the version, it's on 14.1.1
CS6 (which i already had installed before joining CC) recently updated itself to CS6 'Extended' & currently shows as version 13.0.1
Adobe Application Manager popped up today saying there's an update for Photoshop CS6 & Photoshop CC to 13.1.2   it states:
"This Adobe® Photoshop® and Photoshop Extended 13.1.2 update installs new features for Adobe Creative Cloud members and Photoshop subscribers. It offers exciting new capabilities for design, photography and more, including the freedom to nondestructively edit with Blur Gallery and Liquify using new Smart Object support, the ability to export text and shapes as CSS, the option to create Conditional Actions, and support for new HiDPI displays that enable a dramatic improvement in image fidelity and resolution. Other new workflow timesavers are also included. Customers with Photoshop Extended will also receive new 3D options including improved live previews that simplify the creation of shadows and reflections in 3D artwork and a 32-bit color picker for better illumination control, and more."
Am I too assume that Creative Cloud only updates Phtoshop CC & that Adobe Application manager updates CS6? 
I guess too that if i click 'update' in Adobe Application Manager, it will update CS6 & leave CC as it is? (if I deselect the CC update, it deselects the CS6 update too).

Kartikay_Sharma wrote:
Hi Les,
Creative CLoud Desktop App and Application Manager are the same thing . The pop up that you are getting is from Adobe Application Manager updater and the sole purpose of this application is to connect to the Adobe servers and find out if there is any update available or not .
The update window that you have got is for CS6 only as there isnt any update for PS CC available right now( current version is 14.1.1) .
Cheers,
Kartikay Sharma
Thanks Kartikay. I'm sure i'd read somewhere on the forums that Creative Cloud when installed would replace the Application manager? However, I went ahead and clicked on 'update' in Application manager & it said it was trying to apply 'Photoshop 13.1.2 for Creative Cloud' (no mention of CS6). Tthe update failed with the following message:
'Photoshop 13.1.2 for Creative Cloud
Installation failed. Error code: U44M1P7'
I've tried removing Photoshop CC from the list of programs to check for updates for in Application Manager but that made no difference either - the update for   'Photoshop 13.1.2 for Creative Cloud' remains & failed again when I tried to apply it.
I then tried removing CS6 from the list of programs to be checked in Application Manager & then it reported all my programs are up to date; when re-checked the box for CS6 the update reappears.
So it seems there is an update for CS6 but there's the 'Photoshop 13.1.2 for Creative Cloud' update linked to it which cannot be unticked without removing the CS6 update as well. If I try to check for updates within CS6, the same problem occurs.
So if the update is indeed just for CS6, how can i apply the update?

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        +     2837 ???  (in AdobeApplicationManager)  load address 0x1000 + 0x9d94  [0xad94]
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    0x97f67000 - 0x97f6bff3  libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
    0x97f6c000 - 0x97ff9ff7  com.apple.CoreText (220.20.0 - ???) <0C3EDD4F-6112-353A-8A3A-8D630182C22A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
    0x98005000 - 0x9800dff5  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib
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    0x9890d000 - 0x9896fff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
    0x98970000 - 0x989d5ff7  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
    0x989d6000 - 0x989e1ffb  com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <A1764D2F-EB84-33DC-9ED5-CDA3B468FF3E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
    0x98a0d000 - 0x98a56ff7  libGLU.dylib (??? - ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x98a57000 - 0x98ad2ffb  com.apple.ApplicationServices.ATS (317.11.0 - ???) <42238C8B-C93F-3369-A500-EC0F10EB2C80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
    0x98ad3000 - 0x98ad3fff  com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x98ade000 - 0x98adefff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
    0x98af0000 - 0x98af4fff  libGIF.dylib (??? - ???) <A6F1ACAE-7B9B-3B3F-A54A-ED4004EA1D85> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
    0x98af5000 - 0x98afaffd  libGFXShared.dylib (??? - ???) <1CA9B41B-2C61-38F8-ABAC-1D5511478F5C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
    0x98afb000 - 0x98b03fff  com.apple.DiskArbitration (2.4.1 - 2.4.1) <28D5D8B5-14E8-3DA1-9085-B9BC96835ACF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x98e4b000 - 0x98e4fffd  IOSurface (??? - ???) <EDDBEE65-1EB8-33A7-9972-E361A3508234> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x98f68000 - 0x98f6aff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib
    0x98f74000 - 0x98f75ff7  libquarantine.dylib (36.6.0 - compatibility 1.0.0) <600909D9-BD75-386E-8D3E-7CBD29079DF3> /usr/lib/system/libquarantine.dylib
    0x98f76000 - 0x98fa4fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <30189C33-6ADD-3142-83F3-6114B1FC152E> /usr/lib/libSystem.B.dylib
    0x98fa5000 - 0x993a7ff6  libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
    0x9963c000 - 0x9975afec  com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
    0x9975b000 - 0x99779ff7  libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <3705DE40-E00F-3E37-ADB0-D4AE5F9950F5> /usr/lib/system/libsystem_kernel.dylib
    0x9977a000 - 0x99788fff  com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x99789000 - 0x99796fff  libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x99797000 - 0x997b3ff5  com.apple.GenerationalStorage (1.0 - 126.1) <E622F823-7D98-3D13-9C3D-7EA482567394> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
    0x99aa7000 - 0x99ab2ffe  libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <4A7FCD28-9C09-3120-980A-BDF6EDFAAC62> /usr/lib/libbz2.1.0.dylib
    0x99ab3000 - 0x99ae9ff7  com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
    0x99aea000 - 0x99aebffd  libCVMSPluginSupport.dylib (??? - ???) <22B85645-AA98-372B-BB55-55DCCF0EC716> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
    0x99aec000 - 0x99af2ffd  com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
    0x99af3000 - 0x99af6ffb  com.apple.help (1.3.2 - 42) <DDCEBA10-5CDE-3ED2-A52F-5CD5A0632CA2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
    0x99af7000 - 0x99afbfff  com.apple.CommonPanels (1.2.5 - 94) <3A988595-DE53-34ED-9367-C9A737E2AF38> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
    0x99b33000 - 0x99b84ff9  com.apple.ScalableUserInterface (1.0 - 1) <C3FA7E40-0213-3ABC-A006-2CB00B6A7EAB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
    0x99b85000 - 0x99b86ff4  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <6DE3FDC7-0BE0-3791-B6F5-C15422A8AFB8> /usr/lib/system/libremovefile.dylib
    0x99b87000 - 0x99c77ff1  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib
    0x99c78000 - 0x99cd1fff  com.apple.HIServices (1.21 - ???) <5F4D3797-32E2-3709-85F4-4B56515A17D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
    0x99d2f000 - 0x99e81fff  com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <E369AC9E-F548-3DF6-B320-9D09E486070E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x99e82000 - 0x99f4dfff  libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <52421B00-79C8-3727-94DE-62F6820B9C31> /usr/lib/system/libsystem_c.dylib
    0x99f4e000 - 0x9a42aff6  libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
    0x9a42e000 - 0x9a53fff7  libJP2.dylib (??? - ???) <845C74F4-1074-3983-945F-EB669538CAA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJP2.dylib
    0x9a547000 - 0x9a551ff2  com.apple.audio.SoundManager (3.9.4.1 - 3.9.4.1) <2A089CE8-9760-3F0F-B77D-29A78940EA17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
    0x9a552000 - 0x9a9c7ff7  FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
    0x9a9c8000 - 0x9aa37fff  com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x9aa38000 - 0x9ab0eaab  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <2E272DCA-38A0-3530-BBF4-47AE678D20D4> /usr/lib/libobjc.A.dylib
    0x9ab17000 - 0x9ac0fff7  libFontParser.dylib (??? - ???) <1A0DA421-62B2-3AA7-9F62-0E01C1887D09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
    0x9ac9c000 - 0x9acc1ff9  libJPEG.dylib (??? - ???) <743578F6-8C0C-39CC-9F15-3A01E1616EAE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
    0x9b090000 - 0x9b097ffd  com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x9b098000 - 0x9b09aff9  com.apple.securityhi (4.0 - 1) <BD367302-73C3-32F4-8080-E389AE89E434> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
    0x9b0f8000 - 0x9b123fff  com.apple.GSS (2.2 - 2.0) <2C468B23-FA87-30B5-B9A6-8C5D1373AA30> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
    0x9b125000 - 0x9b135ff7  libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib
    0x9b3bc000 - 0x9b458fef  com.apple.ink.framework (1.4 - 110) <1A3E2916-60C1-3AC1-86BF-202F6567B228> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
    0x9bad8000 - 0x9bb6fff3  com.apple.securityfoundation (5.0 - 55116) <EB53CEF7-4836-39FD-B012-6BC122ED4CE9> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
    0x9bf12000 - 0x9bf15ffd  libCoreVMClient.dylib (??? - ???) <361CCFAF-8565-383F-915F-0B059C793E42> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
    0x9bf40000 - 0x9bf62ffe  com.apple.framework.familycontrols (3.0 - 300) <5BCCDDC2-AFAC-3290-AEEF-23B2664CA11F> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
    0x9bf7b000 - 0x9bfb8ff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <1C757924-4E54-3522-A885-99795EA10228> /usr/lib/libcups.2.dylib
    0x9c215000 - 0x9c215fff  com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x9c2d4000 - 0x9c2d5ff0  libunc.dylib (24.0.0 - compatibility 1.0.0) <BCD277D0-4271-3E96-A4A2-85669DBEE2E2> /usr/lib/system/libunc.dylib
    0x9c2db000 - 0x9c2dfff7  com.apple.OpenDirectory (10.7 - 146) <4986A382-8FEF-3392-8CE9-CF6A5EE4E365> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x9c2e0000 - 0x9c3a0ffb  com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
    0x9c3a1000 - 0x9c3befff  libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib
    0x9c3c6000 - 0x9c3c6fff  com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x9c408000 - 0x9c444ffa  libGLImage.dylib (??? - ???) <504E7865-571E-38B4-A84A-D7B513AC84F5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x9c445000 - 0x9c453fff  libdispatch.dylib (187.9.0 - compatibility 1.0.0) <2F918480-12C8-3F22-9B1A-9B2D76F6F4F5> /usr/lib/system/libdispatch.dylib
    0x9c454000 - 0x9c75eff3  com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x9c75f000 - 0x9c765ffb  com.apple.print.framework.Print (7.4 - 247.3) <CB075EEE-FA1F-345C-A1B5-1AB266FC73A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
    0x9c766000 - 0x9c80afff  com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
    0x9c80b000 - 0x9c82dff8  com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
    0x9c9b8000 - 0x9c9c8fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
    0x9c9c9000 - 0x9c9d7fff  libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
    0x9c9d8000 - 0x9c9dfff7  libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib
    0x9ca4b000 - 0x9cd91ff3  com.apple.HIToolbox (1.9 - ???) <409E6397-0DCB-3431-9CCC-368317C62545> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
    0x9cde6000 - 0x9cdfbff7  com.apple.ImageCapture (7.0.1 - 7.0.1) <1C8933A9-C7C6-36E9-9D8B-0EF08ACA3315> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
    0x9cdfc000 - 0x9ceccffb  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <94798A2B-4C7A-30EA-9920-283451BDB9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
    0x9cf0a000 - 0x9cf0bfff  libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib
    0x9cf38000 - 0x9cf38fff  libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <7EFAD88C-AFBC-3D48-BE14-60B8EACC68D7> /usr/lib/system/libdnsinfo.dylib
    Sample analysis of process 809 written to file /dev/stdout

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  • How do I install creative cloud when application manager opens and just sits there?

    I have downloaded creative cloud but when I double click on the icon, application manager opens and just sits there, advising me what apps can be installed or try; how do I get creative cloud installed

    attach a screenshot of your cc app if you are unable to click an install button, http://forums.adobe.com/message/4209263#4209263

  • Creative cloud desktop application manager stopped working

    I've been using CC for about 6 months with no problems. However, after updating Adobe Acrobat, the CC desktop app manager stopped working. I tried reinstalling it, and then running the Creative Cloud set-up, but that didn't work either. It looks like it's trying and then the set-up just stops. Nothing. No error message. Just won't work. I'm using Windows 7 Professional.

    uninstall, clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and then reinstall, Download Adobe Creative Cloud apps | Free Adobe CC trial

  • Creative Cloud- Adobe App Manager- Acrobat X shows its installed- but its NOT

    I was installing Acrobat x and it was stuck at about 30-ish% in the install, so I cancelled the installation.  It now shows 'Installed' without the ability to re-install or do anything.  Help!

    I was able to find the cleaner tool about 15 miniutes following my first reply and it helped me to reinstall the app.
    However, when I start the application it will remain open for about 10 seconds and then quit. (Mac OSX 10.7.4)
    Opening a document exhibits the same behavior.
    Here is the kicker! If I quickly open the preferences window for Acrobat X, the program continues running until I close it.
    There are no entries in Crash Reporter or any logs that tell what has happened.
    I did have CS 5.5 Web Premium installed prior to the upgrade. The uninstall of this suite must have removed a dependant that CS 6 did not replace.

  • Adobe application manager fails to update/install

    Please help me resolve this error and update App Manger properly.
    I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember.  Now I'm trying to download more applications and am encountering this error:
    I click 'download' on InDesign (for example)
    Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
    Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
    Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
    Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
    I have searched for duplicate app manager files but have come up empty.  I've run the support advisor app and it checks out fine.  I have a token from that if it helps. 
    I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
    Any help would be appreciated.   I'd like to be able to run the apps I'm currently paying a monthly fee for.

    I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
    I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
    Step 1: start task manager and close ALL adobe running apps including akami session
    Step 2: click on the windows icon and type in search bar %appdata%, enter
    Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
    Step 4: Click Local, then Adobe, then oobe, delete the oobe file
    Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
    Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
    Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
    Step 8: close the black window
    Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773  and download the creative cloud adobe application manager
    Step 10: Run the application
    Step 11: Log in and download the software you want
    If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps.  I'm not sure I had to do this step but I was desperate after 2 days doing whatever.  Each tech person gave me different information.  The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer.  If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
    Hope this helps anyone who hasn't figured it out! 

  • Why does Adobe Application Manager fail to install?

    I just subscribed to the Creative Cloud. I am trying to download applications.  The download starts with an update to Application Manager.  Each time, I get the error message,"We've encountered the following issues:  Adobe Application Manager failed to install."  I'm not able to install any of the CC applications.  [I've tried Acrobat and Photoshop.]

    I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
    I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
    Step 1: start task manager and close ALL adobe running apps including akami session
    Step 2: click on the windows icon and type in search bar %appdata%, enter
    Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
    Step 4: Click Local, then Adobe, then oobe, delete the oobe file
    Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
    Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
    Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
    Step 8: close the black window
    Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773  and download the creative cloud adobe application manager
    Step 10: Run the application
    Step 11: Log in and download the software you want
    If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps.  I'm not sure I had to do this step but I was desperate after 2 days doing whatever.  Each tech person gave me different information.  The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer.  If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
    Hope this helps anyone who hasn't figured it out! 

  • Adobe Application Manager Confusion

    The first time I launch the CS6 Creative Cloud Adobe Application Manager, it asks me to install apps. If after I install an app, then quit AAM, then relaunch it, it checks for updates for apps that are already installed. But I am no longer able to install NEW apps from it. Where now do I go to install new apps, as opposed to checking for updates. Either it's confused or I am.

    At first download the Adobe applciation manager manually from the locations:
    Mac:  http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID= 4438
    Windows:  http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID= 4437
    Later If you are still facing issue. Rename Media_db, pdb and OOBE folder.
    The path for the above files will be:
    1: OOBE
    Windows: C>Program files or Program files(x86)>Common files>Adobe>OOBE and rename the OOBE folder to like (OOBEold).
    Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE .
    Note: The library will be hidden in Mac OS X version 10.7 and later you can access the hidden library ie the root library by In the Finder, choose Go > Go To Folder.
    In the Go To Folder dialog, type ~/Library and click Go to access the hidden library.
    2:Location of Media_db, pdb files.
    Windows: C>Program files or Program files(x86)>Common files>Adobe>Caps
    Mac OS X : Macintosh HD>Library>Applciation support>Adobe>Caps.
    After renaming OOBE, Media_db, pdb files  run the Application manager which was downloaded and if the issue still persists then:
    Create a new Administartor account and the restart the computer and log in back to the created new admin account , log in to CCm account and then try it will work.
    If you still have queries regarding Creative Cloud installation and setup, you  can contact support using the below link.
    http://helpx.adobe.com/contact/
    1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'
    2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'

  • Need to Prevent Adobe Application Manager for upgrading to Creative Cloud

    I have successfully packaged Dreamweaver CS5&CS5.5 via Adobe Application Manager Enterprise Edition v2.1 and after a successfully deployed via SCCM Dreamweaver runs perfect. Unfortunatly upon the first launch of the icon on the desktop of "Adobe Application Manager" it's self upgrading to Creative Cloud.  This is a problem.  In this enterprise deployment I have updates set to manual and my AdobeUpdaterAdminPrefs.dat is set to the below which should be preventing this to my understanding <?xml version="1.0" encoding="UTF-8"?> <Preferences> <Suppressed>1</Suppressed> </Preferences>

    Thank you for getting back to me, currently my work around
    is to have the deployment delete the two “Adobe Application Manager.lnk”
    icons from both the desktop and the start menu for each OS version.  Not
    exactly how I would like to have to do it however my
    “AdobeUpdaterAdminPrefs.dat” does not seem to block Adobe Application
    Manager from updating.
                                                                    Greg

  • [Creative Cloud] Keine Verbindung zu Adobe: Betrifft Adobe Application Manager, Muse & FormsCentral

    Hallo zusammen,
    momentan bin ich am Verzweifeln... Kann mir jemand von euch vielleicht helfen? Seit heute kann ich mich nicht mehr beim Adobe Application Manager & Muse einloggen und somit nicht mehr nutzen.
    Am Mittwoch lief noch alles einwandfrei über mein WLAN. Am Freitag war unterwegs und habe den Congstar Surfstick zum ersten Mal genutzt. Heute im Heimnetz, im gewohnten WLAN kommen nur noch folgende Fehlermeldungen:
    [Application Manager]
    Ich muss mich mal wieder einloggen... und dann passiert das:
    [Muse]
    "Es sind weitere Kontoinformationen erforderlich, um Adobe Muse zu verwenden. Sie müssen sich anmelden, um fortzufahren" - ich muss mich andauernd anmelden. Ist das normal?
    "Verbindung zum Server konnte nicht hergestellt werden. Der Computer ist möglicherweise offline. Stellen Sie eine Verbindung zum Internet her und versuchen Sie es erneut. Wenn eine Verbindung zum Internet besteht, blockiert eine Firewall möglicherweise den Zugriff auf den Server. "
    Ich bin im Internet, kann die Adobe-Seite öffnen und mich einloggen.
    Ich kann auch Photoshop, Illu & Co. aus der Creative Cloud öffnen und nutzen. Nur Adobe Application Manager, Muse & FormCentral nicht.
    Ich habe Windows8 mit Norton Internet Security CBE, wobei alle Adobe Programme zugelassen sind und alles letzte Woche damit funktioniert hat.
    Der Adobe Connect System Status scheint ok zu sein.
    Wegen Muse habe ich folgendes überprüft http://helpx.adobe.com/muse/kb/could-not-connect-to-server.html - nur die erste aufgelistete Webadresse lässt sich bei mir öffnen.
    Das habe ich auch überprüft: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Könnt ihr mir irgendwie weiterhelfen?
    Danke für eure Mühe!
    P.S. Bei der FormsCentral App kann ich auch keine Verbindung mehr zu Adobe aufbauen.

    Fehler gefunden und behoben, also in meinem Fall.
    Folgendes:
    Hat man eine zusätzliche Software zum Tunneln oder aufbauen eines weiteren Netzwerkes (Hamachi, Tungel, openVPN), kann es vorkommen das diese eine Verbindung des Application Managers zum Internet blockiert.
    Ich habe vieles ausprobiert wie:
    - ändern der Hostfile
    - Zertifikate
    - Firewall
    Ich bin darauf zufällig gestoßen. Hamachi habe ich für Minecraft gebraucht, aber nach Abschaltung des Hamachi-Netzwerkes, konnte ich mich problemlos anmelden.

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