Creative Cloud app not working on windows 8.1

I have looked around on the forums and seen similar problems but the app itself won't load up, it just has a small window. I can't interactive with this in anyway apart from move it about and have to kill it via task manager.
If I need to update it how do I do this when I can't acces it?
Dan

Hi Dan,
Could you try uninstalling and reinstalling the Creative Cloud app?
We have this document that is related, normally you should be prompted to update after quitting and relaunching the app.
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html
-Dave

Similar Messages

Creative Cloud App not working / nothing shows up

I think the image shows much of my problem. I start the creative cloud app, but nothing shows up. Therefor I cannot install/update anything anymore.
Re-install did not fix this issue.
Using Win8.
Anybody has a clue?

Hi Ski-Devil.de,
Welcome to Adobe Community.
kindly try the following steps and let us know if this resolved the problem for you
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.
Regards,
Kartikay Sharma

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

the cc desktop app is used to install and update cc programs (and a few other thinigs). but that does not include 'opening' the installed programs.
click your start button or your program files directory to find the acrobat executable to launch acrobat (and any of your other apps, adobe or otherwise).

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

Try perform below steps.
Open task manager by pressing Ctrl + Shift + Esc keys. Click on more details if the option available.
Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
Then hold windows key on your keyboard and Press R key.
It will open Run window
In Run window, type Appdata and click on Ok
Open Local > Adobe folders
Delete AAMUpdater and OOBE folders
Then navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE folders
Go back to Program Files (x86) and Open Adobe folder
Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
Download and install Creative Cloud App from below link
https://creative.adobe.com/products/download/creative-cloud
Then check

Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.

So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing?

Creative cloud app, updating cc products windows 8.1

Hi, i recently upgraded to windows 8.1and reinstalled my adobe cc products, however i have noted that everytime i update using the creative cloud app nothing happens, it detects some of my products needs updating and when i click update and it verifies that all of my adobe apps are up to date, and i open up lets say photoshop, when i click around to see the new features, none of them are present..... The update had no effect, and when i check the product version of Photoshop, it says version 14.0 instead of 14.1....what's going on?....and creative cloud app says im up to date.

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
and/or
When you reinstalled, did you first run the cleaner to remove all the old "stuff"?
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloude apps not loading

I have two weeks trying to find a solution to the problem of Creative Cloude apps, because the apps not loading.
Anyone can help me in my first language? Spanish?¿I tried doing all these recommendations on this forum, without making it works.
I have the impression that many users with the same problem after the latest version of Creative Cloude.

Mmarcetvillariezo have you utilized the steps listed in App doesn’t open | Progress wheel spins continually? If so then what version of the Creative Cloud Desktop application do you have installed?

Creative Cloud Update Not working

My Creative Cloud desktop app keeps telling me an update is available. I have the option to quit or update. When I select update, the window closes and nothing happens.
If I check the Windows Task Manager, I can see that "Adobe CEP Service Manager" (CEPServiceManager.exe*32) is running.
I've tried the following with no change or improvement:
Waited it out for over an hour in case it was doing updates in the background without a dialog box showing.
Restarted computer and tried again
Disabled anti-virus software and tried again
Tried over both wireless and wired connections
Tried internet connection at another location
Is there something I'm missing or an error log somewhere I can check to determine the cause? I get no on screen error or indication of what's occurring.

I have no option to sign out. The popup to update keeps me from accessing the settings to sign out. If I select 'quit' the app closes, if I select 'update' the popup and the creative cloud app close/disappear.
Following the instructions for solution 2 in your link above (deleting the OPM.db file) did successfully sign me out. When I opened the Creative Cloud desktop app again, I was prompted to sign in. As soon as I successfully did so, I was prompted to update again and again the app closes with no indication of progress, no error and to my best guess, no update. So I'm back at square one.
I've checked my anti-virus logs and found nothing.
Any other suggestions?
Is there a log file somewhere I can check?

Web Service Client(Console App) not working on Windows Server 2008 R2 Standard Edition

I am trying to consume an ASMX Web Service in a console app, its working fine in Windows 7,Windows Server 2012 Standard,Windows Server 2008 R2 DataCenter,Windows Server 2008 R2 Enterprise, But its not working in Windows Server 2008 R2 Standard Edition which
is the deployment server.
I tried consuming the ASMX web service using Web Reference and Service Reference as well but its not helping. Its throwing up the following error,
Message:There is an error in XML document (1, 331491).
Inner Exception : System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 331491.
The scenario is that i call the web service and it returns me an XML i am not able to receive the XML on Windows Server 2008 R2 Standard Edition.
Please provide suggestions on this I need to resolve this ASAP.

Hi,
This question is better asked here:
http://social.msdn.microsoft.com/Forums/en-US/home?forum=asmxandxml
Experts here are more familiar about it and they can give you more efficient suggestion.
Thank you.

Creative Cloud App is an empty window.

I just upgraded from a single-app license for Illustrator to the full Creative Cloud suite.   Downloaded and ran the Creative Cloud app, and all i have is an empty window.... Please help.
Thanks,
Gar

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
    Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
    Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Creative cloud app not responding on my iMac

the creative cloud app is not responding on my iMac

PAPA6844,
Can you please tell the configurations of your imac?
Also check in the Activity Monitor if your Creative Cloud is stated as NoT Responding
if it is>>quit it and then relaunch it
Keep us posted in case of help
P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.
Regards
Srishti A

Creative cloud will not work, no access to apps

This is my second time buying creative cloud and I'm really regretting it. When I did the free trial everything downloaded and worked perfectly for me. Once the 30 day trial period was over I deleted everything off of my computer unsure if I would purchase anything. Months later I did buy the creative cloud only for none of the downloaded app's to work for me. There was no files on my computer of the programs and when i went to re-download whatever I may have missed the same thing would happen. Frustrated I canceled my order. Now I'm back and experiencing all the same headaches. I've talked extensively with customer support only for them to tell me they don't know what the problem is. Even as i type this I'm on hold with customer support, I've been on hold for 45 minutes now. Can someone PLEASE help me I need this to finish a final!!!!!!!!

uninstall whatever is currently installed and run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
restart your computer
log in (https://creative.adobe.com/) with your adobe id and start you download of whatever you purchased. that should start your cc app download and installation.
after that completes, download other cc software via that app.

Creative CLOUD does not work

I just got a new computer with windows 8 operating system...joined this adobe creative cloud mess. Photoshop, which i joined for, is not even downloaded... Lightroom has downloaded and works, nothing else works. I spent thelast two days reading all of the information about everything, and nothing works... all of these discussion forums, offer no answers, i want the program to work, and i would not like to pay for days of troubleshooting, and your quick fixes that you have used in the past, i want it to work on my computer without having to take another college class and reading all of the previouis problems, because i had faith enough to join without looking into reviews on google, about how bad this service is.
This has been an awful experience, it is not even simple enough to just report issues and get a response, as i am spending my money on your product and it isnt working, i call for help, and you are closed for the holidays, but your system to take my money is not closed...That is very special. Thanks for your blacker, than black friday.
I dont want a refund, i love photoshop, i need for someone to help me to make this work. Can someone help me to make this work, and can i get the beginning date of my membership to be the day that the program actually works, at the same price that i have paid initially?

Hello,
sometimes some of them behave like bulls in a china shop. Despite this negative news, you might be consoled a little bit, because I also had to do this experience.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Creative Cloud Does Not Work - Need to Cancel

Several months ago I decided to try Creative Cloud rather than purchase software update when I switched from my MAC to a new Windows 8 PC.
Initially I was able to sign up and download but the products locked up and I could not use.
I uninstalled and reinstalled but same issues.
I updated OS to Windows 8.1 and tried to download again. Still won't work.
So I refreshed my PC which removes all software and puts it back to state it came from factory then updated all Microsoft software and drivers etc.
Reinstalled everything with few issues except for Adobe Creative Cloud.
I can log in, but when I go to the page for Documents or Download all I get is a blank white page whether using IE or Chrome (latest versions of each).
I can't see any download links so I can't install products so I can't use.
After months of paying for something I can't use I am giving up. I want a refund. I have spent untold hours trying to get this to work. It simply isn't worth the hassle.
I have good bandwidth, a relatively new and powerful computer, all of the latest updates for OS etc. No issues with Microsoft products or other products - just Adobe Creative Cloud problems.
Please have someone contact me about how I can cancel and get a refund. I am certain you can tell from your servers that I have not used the products in months after initial download and issues resulting from that.
I don't have time to spend hours trying to get something to work and I can't tell you how many hours I spent on the refresh which was simply to try and get Adobe Creative Cloud working since everyting else on my computer worked but Adobe would cause lockup and even blue screen in one instance when I tried to utilize.

Hi Ed@IMN ,
Welcome to Adobe Support .
We would hate to see you go , you can contact us using the below mentioned link and our Suport Team will help you in resolving your concern.
http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Garima

Re: New Creative Cloud Desktop not working

I have an older Mac (Late 2008 MacBook Pro, 2.4 GHz Intel Core 2 Duo, 8 GB 1067 MHz DDR3, Mac OS X Lion 10.7.5 (11G63)) and this spinning wheel problem persisted even with the recommended solution (those posted here: "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud)). I already have several CS6 products installed.
I tried deleting all Adobe CC files on my computer (including uninstalling CC, deleting all CC files and folders), deleting the OOBE opm.db file, restarting, and re-downloading. Did NOT solve the problem.
Additionally, I had to delete Adobe Application Manager because upon restart it was maxing out my CPU and requiring me to force quit it, even after I uninstalled CC.

Branching this to a separate discussion.
Mclcm please see App doesn’t open | Progress wheel spins continually which discusses how to resolve your current error.

Creative Cloud app not working on windows 8.1

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