Creative Cloud application don´t show any desktop software. I´m not able to update my CC software
My Creative Cloud application don´t show any sofware. I used it before and was good.
I uninstalled and install again. Creative Cloud continues white.
I´m using windows 8
Best
Best have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
Similar Messages
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On Creative Cloud,Photoshop CC Trial (or any other Adobe programs) does not download , States "Download error Press Retry to try again... (49)". How can I resolve this?
Try logging out of the CC Application and restarting your computer. Also, try running the CC app as an administrator.
Benjamin -
Photoshop CCunexpectedly just after startup. Other Creative cloud applications starts normally. I am running Windows 7 64 bit, GForce GTX670. Any sugggestions?
I've tried re installing photoshop, tablet drivers, adobe cloude, and graphic drivers. I get no error messages and when I open a file in photoshop, i can see the picture for about 3 seconds, before the program terminates, I can't find any start up log either.ava
If anyone have any suggestions to what I can do, I would gratly appriciate it.
Thank you.Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium -
I got the CC and bought the PS yesterday. When I launch CC, there is a download error message telling me to retry or contact assistance...how can I solve this,pls? It's so frustrating!
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I own Lightroom5, just purchased Creative Cloud. Photo Shop shows up as installed, LR5 does not.
I had purchased Lightroom 5 a couple months ago, then a couple weeks after that started a 30 day trial of Photoshop CC. My trial expired a few days ago and I finally got around to purchasing a $10 subscription that has both LR5 and PSCC (both of which were already installed). Now the CC drop down shows Photoshop CC (2014) as installed and up to date but has Lightroom 5 under "Find New Apps" with the option to install?
I clicked "Install" just to see what would happen and it just started installing another instance of Lightroom 5.
What do I need to do to correct this?
ThanksThere's nothing to correct. it behaves as expected - apps installed outside the CC subscription are not recognized due to how the installer database works. Reinstalling is way to go.
Mylenium -
How can I know about the latest updates / versions which when available for all the CC products, without having to install and check it with the Desktoip Creative Cloud Application ?
Thanks for looking into this Jeff!
I work with an Inventory module software and is responsible for software detection across several computers. Once an updated version comes up, I update our database with latest software details to get it detected if installed on any machines.
The problem tracking updates with Desktop Creative Cloud Software are;
1)We have to have it installed with the CC applications in-order to get the notification of the latest updates and have to check everyday.
2)Only relates to the latest updates, so in-between we may miss a prior update unknowingly.Hence, the remote machines having those updates may not get detected with the software version update which would create problem in reporting.
3)For all CC products, there is no base or previous updates available for installation if we miss one.
I went through the Adobe Products Update pages [Product updates] which holds good when it comes to Acrobat and Reader software which I follow to track down any newer updates but this is inconsistent when it comes to CC products like in After Effects CC, Dreamweaver CC etc...
So overall to be very specific, is there any one channel I can follow to get the notifications only for the updates on CC products and then may be I can rely on Desktop Creative Cloud for installation if not available anywhere like in product update pages of Adobe ?
Regards,
Subrat -
I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinstall Illustrator CC?
Have you already used the Cleaner Tool?
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
How to revert to a previous version of any Creative Cloud application
All those users who have burned their fingers by the latest update to Illustrator 17.1, especially with respect to how the Reshape functionality works or how the Pencil tool behaves, there is a solution. After some digging around, I came across this page: http://blogs.adobe.com/kevinmonahan/2014/01/29/revert-to-a-previous-version-of-premiere-pr o-cc-or-any-creative-cloud-application/
In short, follow these steps:
1) Uninstall the application from your computer using the application’s uninstaller. If you are not aware of their location, uninstallers reside in the same folder as your application.
2) From the Creative Cloud desktop application, begin to install any Creative Cloud application by clicking the “Install” button.
3) As soon as the application indicates it is “Updating”, click the “X” to cancel the process.
4) This leaves applications at the same version when Creative Cloud was first launched.
5) Go to the product updates site http://www.adobe.com/downloads/updates.html and then install the version of the application that suits your needs.
Let's get back to our jobs with 17.0 for now till the time Adobe fixes the mess they created with some thoughtful update in the future!I agree that the ability to move path segments freely, being able to apply Live corners to objects & on a per-corner basis (unlike the Round Corner effect) and being able to draw a straight line with the Pencil Tool (like Freehand) were always on the top of everyone's wish list for a very long time. No one is questioning that for sure. But the way it was implemented, detrimentally affecting (if I may say so) the way users would really like to work is something the griping is about. As rcraighead said, they have come at the expense of the working features.
Take the Reshape functionality. Photoshop introduced the "Constrain Path Dragging" functionality in CS6 whereby if this option is turned off - that is, path dragging is unconstrained, you get the same functionality as we presently see with the Reshape functionality in Illustrator 17.1 but if it is turned on, you get the same functionality as we were used to all along in Illustrator prior to 17.1. At least they gave the choice. But Illustrator simply abandoned the constrain path dragging functionality with the new Reshape feature in 17.1.
About the Live Corners functionality - how often does one need to apply corners to their artwork? Is it always, 100% of the time? You'd agree, No, not always. Maybe 5% (or is it 20%?). But the corner widgets are always shown when the Direct selection tool is selected. Already some users have asked 'how to hide the widget' and you've graciously answered. The point I'm making is if applying corners is not something which one does always or very rarely, why show those widgets always, by default? Obviously some smart-aleck will jump in to ridicule me & say 'hide it if you don't want to see it, it's just a click away, you fool.' or discoverability could be cited as one of the reasons but that's not the point. The other day I was doing some freeform drawing with the Pencil Tool & obviously did not need corners on those paths but on selecting the ds tool, all those widgets showed up and it was not a pretty sight. -
I cannot download Lightroom CC because it does not show up on my Creative Cloud Application Manager. How do I fix this?
I have Windows 8 and am currently using the entire Adobe Suite Package for my account.do you have a 64 bit os?
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Here is a Screencapture of my Creative Cloud application when I open it ! Any idea of where I can search to resolved the problem ?
I've reinstalled but nothing change !
Thank you for your help...BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
Hi - my creative cloud app is just showing a blank screen, i can't see my apps or any other items? My apps are working ok but i need to go onto type kit and c
an't see itBLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
Unable to to update any creative cloud applications.
I have been unable to to update any creative cloud applications for a while now. My aplication manager keeps coming up with an ERROR . “Download error. Press Retry to try again” but the same thing is happening. I have re-installed Adobe application manager several times but the same thing is happening. This has been going on for a few days. Can you please help.
Have reinstalled to no success
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I have a macbook pro and my creative cloud application wont launch any more.
My creative cloud application does not launch properly any more.
I have tried uninstalling and reinstalling. I have tried reinstalling it from a different root account.
nothing works. The creative cloud app starts and then disappears from the menu bar.Peteruprecht I would recommend trying the suggestions offered in Re: Yosemite Creative Cloud crash.
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Applications don't show on CC drop down menu
After using CC for a while, suddenly available applications don't show on the drop-down menu on an iMac; I can run the apps but they perform inconsistently, sometimes crashing, sometimes the cursor behaves erratcly or don't allow to create pdf files. I've tried reinstalling CC, reassigning the CC seat, but nothing seems to work. Any suggestions?
This worked for me.
Step 1:
Open Finder application.Click on Go>Go to Folder.
Type /library and press return key.
Then navigate to Application support/Adobe folder.
Right click on Adobe folder and select 'Get info'.
Under Sharing and permissions, click on Lock icon and enter
Administrator user name and password.Click on symbol, select Admini
strators and click on Add, then give 'Read and Write' permissions to Administrators.
Click on symbol again, select current logged in user name and click
on Add, then give 'Read and Write' permissions to Administrators.
Give 'Read and Write' permissions to Everyone, System, Admin, users.
Then click on Gear icon and select the option 'Apply to Enclosed items'.
Step 2:
Open Finder application.Click on Go>Go to Folder.
Type ~/library and press return key.
Then navigate to Application support/Adobe folder.
Please give full permission as mentioned above.
Step 3:
Open Finder application.Click on Go>Go to Folder>>Type /library and
press return key>>navigate to Application support/Adobe folder folder.
Locate the folder named AAMupdater and rename it to AAMupdaterold and
OOBE to OOBEold.
Step 4:
Open Finder application.Click on Go>Go to Folder>>Type ~/library and
press return key>>navigate to Application support/Adobe folder folder.
Locate the folder named AAMupdater and rename it to AAMupdaterold and
OOBE to OOBEold.
Once you are done with the above steps, you can try launching the
Creative Cloud desktop application.
If you still face the same issue, please try the next steps.
(These steps were not necessary for me.)
Step 5:
Click on the below link to download the cleaner tool.
http://download.macromedia.com/pub/creativecloud/cleanertool/mac/AdobeCr
eativeCloudCleanerTool.dmg
Select the product as Creative Cloud and CS6, then select Creative Cloud
desktop/Adobe application manager and select clean.
Step 6:
Once you are done with the above steps, login to
https://creative.adobe.com/products/creative-cloud and try downloading
the Creative Cloud desktop application. -
Creative cloud applications keep asking me to login every time I launch an application
Creative cloud applications keep asking me to login every time I launch an application on a same machine.
How to solve this problem?
Windows 7 Professional.Or it could be patially related to typical pains when a company makes an enormous transition like this. Ironcially, just as i said in my post, my issue resolved the next day.
Listen, I undertstand the concern and certainly the frustration. I spend nothing short of 14 hours per day with Adobe apps open. primarily After Effects, Photoshop and Illustrator. I know the hassle and I know the frustration of constantly having to sign back in, which i did for a bit too. But it's just a little melodramatic when people make idle threats they aren't going to follow through with anyway, about using a product that does what this does, and is such an enormous productivity tool that people say silly things. that's what I'm referring to. If you're going to choose an entire platform different than Adobe becuase theyr'e having issues on a brand new method of service and delivery you're an idiot anyway. Wouldn't you agree that the statements of ' i don't have time to test something' are a litle ridiculous? name any product, or purchase in any part of your life that has never failed at anything? and then saying thigns like it's suddenly an unstable environment, when the problem they're complaining about (and the complaint of course it legitimate) has absolutely nothing to do with the stability of the product?
it's the overblown, silly statements that make people look foolish, do nothing to help the issue, and offer nothing that crack me up. When I read someone saying things like that i pretty much ignore anything else they say because reason isn't something they are using at that point anyway.
See what you said? that has nothing to do with anyone I'm talking about. You made a valid point, didn't make silly comments like what I'm referring to. you said something I don't agree with, but you dind't go overboard and get all dramatic about it. I don't agree that it's an ongoing degredation of their rep. there is nobody even remotely close a valid competitor out there for this in the first place (depending on what software yoiu're referring to, but since we're in the CC forum i assume that's what you mean). The fact is, their reputation is so strong, no other software company can even compete. But even so I still see progress and innovation. Intel had a cushion with no competitor at one point, then AMD came in, and if you notice, within a couple years of AMD getting very popular, Intel started releasing their upgraded technology in less than a third of the time. But I don't think I see that laziness from Adobe. I don't honestly know that the reason is they moved to a subscription based environment but I know that almost all big software companies are at leasdt considering it. heck Microsoft was talking about changing their licensing and doing it the same way. And it's not for greed I'd guess, it's to comabt theft. At least that's my guess, i have no idea, but i don't believethat it's done and they would change their entire business model for a reason lefss important.
While we're on that topic I'd like to point out i bet this new process makes an enormous dent in the piracy, at least short term, so for me I applaud it. because when so many people steal the software, it means people like me, and i assume you, pay much higher prices for our legit licenses. So anything that can be done to thwart that has my full approval. But it also just happens to have some nice benefits, in that the pricing is pretty ridiculously low IMO for the entire suite of apps for 50 bucks per month. let' be honest, anyone using them for business which is primarily what this softwre is geared to, understands that while it might seem high, it's tiny compared to the montly cost of doing business, to keep an up to date, suite full of apps that would cost thousands were it not for the subscription. I'll admit, I bought the full suite on the montly just because it made sense. And it actually paid off. Recently I had a client that desperately needed ihs forms migrated to interactive. they were word docs, excel and plain pdfs, but because I happen to have a license for Acrobat, i was able to import those into pdf files and convert them to interactive forms. Then recommend he use the online service to manage them, and frankly it paid for 6 months of licensing for 10 hours work. were it not for the subscription based licensing i'd not have even been able to offer the service because I wouldn't have paid for acrobat.
Complaining about a piece of software you buy that doesn't work in an area, regardless of where it is, makes perfect sense. But the statements I'm referring to equate to someone buying a house, finding out the key doesn't work, or the doorknob is broke, throwing their hands up and saying 'i'm finding anohter house'. it's silly, and everyone knows there's no merit to it. But i get frustrated seeing it over and over, frewquently by people that hven't even paid for the software. Sometimes I post thing I shouldn't but hey, don't we all?
I like to browse these forums becuse I'd say i've learned as much of my knowledge by reading tricks, tips and resolutions posted in forums as I did through my classes and education. That's possibly an overstatement but not by much. I do get just as frustrated at the people constantly trying to belitte the company as they do with their issues.
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