Creative Cloud Apps Telling Me I am in Trial Mode. Help!

First time I have had an issue with my Creative Cloud subscription apps. My account is in good standing since May. On a Mac running 10.6.8
As of this morning, when I try opening any of my Creative Cloud apps, I receive a notification saying "Sign In Required" -- We will now register your trial to your Adobe ID.
I installed the most recent updates on Monday, Dec. 17. After installation, I had no problems opening the software.
This morning, I launched Adobe Photoshop CS6 (ver 13.1.0) with no problems. Then, when I went to launch Adobe Illustrator (ver 16.2.0) I received the dialog saying "Sign In Required" for all my apps.
When I click the "sign in" button, it opens the apps in "tryout mode". When I quit and reopen Photoshop, InDesign, Illlustrator there is a window asking me to either license the software, or continue the trial. When I click "License This Software," it tells me sign in is required so I hit "sign in." But this then prompts me for a "serial number" -- which Creative Cloud subscribers don't have. And now all of my software is doing this.
Please...any help would be appreciated!!

Spoke with a very nice gentleman from Adobe Creative Cloud support.
He suggested, when you get to the "Sign In" page, to click "Not my Adobe ID" and it will take you to a page to sign in with your Adobe ID.
This worked!
He said that the recent updates had caused a glitch that was a "known issue."
Hope this helps someone else!

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    Process:         Creative Cloud [38993]
    Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Identifier:      com.adobe.acc.AdobeCreativeCloud
    Version:         1.7.2.419 (???)
    Code Type:       X86 (Native)
    Parent Process:  launchd [246]
    Responsible:     Creative Cloud [38993]
    User ID:         501
    Date/Time:       2014-09-07 11:10:17.416 +0200
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  6E543C7B-7F96-DDC0-12C2-F9018C309437
    Crashed Thread:  39
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
    VM Regions Near 0xab2ad4ca:
        Submap                 00000000a1911000-00000000a1a00000 [  956K] r--/rwx SM=PRV  process-only VM submap
    --> Submap                 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM  machine-wide VM submap
        __UNICODE              00000000a5911000-00000000a5999000 [  544K] r--/r-- SM=COW  /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    Thread 0:: CrBrowserMain  Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x97151f7a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x9715116c mach_msg + 68
    2   com.apple.CoreFoundation       0x913a0bf9 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation       0x913a01d1 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation       0x9139f9ea CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation       0x9139f84b CFRunLoopRunInMode + 123
    6   com.apple.HIToolbox           0x929bab5d RunCurrentEventLoopInMode + 259
    7   com.apple.HIToolbox           0x929ba8e2 ReceiveNextEventCommon + 526
    8   com.apple.HIToolbox           0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
    9   com.apple.AppKit               0x972eb349 _DPSNextEvent + 1602
    10  com.apple.AppKit               0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    11  com.apple.AppKit               0x972dd15c -[NSApplication run] + 727
    12  libcef.dylib                   0x032c9287 0x2ec8000 + 4199047
    13  libcef.dylib                   0x032c8d5c 0x2ec8000 + 4197724
    14  libcef.dylib                   0x032fa3a1 0x2ec8000 + 4400033
    15  libcef.dylib                   0x0331293e 0x2ec8000 + 4499774
    16  libcef.dylib                   0x032f9ada 0x2ec8000 + 4397786
    17  libcef.dylib                   0x0398675f 0x2ec8000 + 11265887
    18  HEX.dylib                     0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
    19  HEX.dylib                     0x02238743 0x2232000 + 26435
    20  HEX.dylib                     0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
    21  HEX.dylib                     0x02236ef6 processMessage + 230
    22  NXGCore.dylib                 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
    23  NXGCore.dylib                 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
    24  NXGCore.dylib                 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
    25  NXGCore.dylib                 0x0020b07a processMessage + 42
    26  com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
    27  com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
    28  com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
    29  com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
    30  com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
    31  com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
    Thread 39 Crashed:
    0   libstdc++.6.dylib             0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
    1   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
    2   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
    3   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
    4   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
    5   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
    6   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
    7   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
    Thread 40:
    0   libsystem_kernel.dylib         0x97156b76 __semwait_signal + 10
    1   libsystem_c.dylib             0x969e6fb7 nanosleep$UNIX2003 + 219
    2   libsystem_c.dylib             0x969e6e62 usleep$UNIX2003 + 60
    3   AppsPanelIL.dylib             0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
    4   AppsPanelIL.dylib             0x0c3573e3 0xc263000 + 1000419
    5   AppsPanelIL.dylib             0x0c360d6c timerThread(void*) + 76
    6   AppsPanelIL.dylib             0x0c39a950 threadProcHandlerMac(void*) + 48
    7   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
    8   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
    9   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
    Thread 39 crashed with X86 Thread State (32-bit):
      eax: 0x7d20ff10  ebx: 0x0cc8a6d8  ecx: 0x0cc8a6d8  edx: 0x0cc8a6d0
      edi: 0x0c9dec83  esi: 0xab2ad4d6  ebp: 0xb6cad228  esp: 0xb6cad200
       ss: 0x00000023  efl: 0x00010286  eip: 0x9718d6c4   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
      cr2: 0xab2ad4ca
    Logical CPU:     7
    Error Code:      0x00000004
    Trap Number:     14
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 3
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 516725
        thread_create: 6
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
    Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                  1484K
    CG image                           2296K
    CG raster data                       24K
    CG shared images                    196K
    CoreAnimation                      2432K
    CoreAnimation (reserved)              8K        reserved VM address space (unallocated)
    CoreServices                        128K
    Foundation                            4K
    IOKit                              5192K
    IOKit (reserved)                     64K        reserved VM address space (unallocated)
    Image IO                           4208K
    Kernel Alloc Once                     4K
    MALLOC                            159.3M
    MALLOC (admin)                       48K
    Memory Tag 242                       12K
    OpenGL GLSL                        1280K
    Stack                             195.2M
    VM_ALLOCATE                        17.0M
    WebKit Malloc                      1216K
    __DATA                             17.3M
    __IMAGE                             528K
    __IMPORT                              4K
    __LINKEDIT                         52.2M
    __OBJC                             2504K
    __PAGEZERO                            4K
    __TEXT                            199.4M
    __UNICODE                           544K
    mapped file                       158.0M
    shared memory                        68K
    ===========                      =======
    TOTAL                             820.0M
    TOTAL, minus reserved VM space    820.0M

    A chat session where an agent may remotely look inside your computer may help
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    I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
    First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
    The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page.  No graphics, no data, just white.  
    When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app.   This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows.   With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
      At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system.  Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!  
    Obviously I don't want to run at only 256 colors, and neither should you!  Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
    If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu.    Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
    The permanent fix is simple.. go to Start -> & do a Search for "msconfig".   Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items.  Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box.   Then click OK.  You will be warned that a restart may be required.. go ahead and re-start.   This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit.  YAY!
    If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors.  Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required.  If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
    The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform.  The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss.   The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe. 
    It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor".  Seriously, how is FireGL not "Supported"?
    I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems.  At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
    At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once.  Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
    Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
    Good Luck!

    Minor correction...  I called my GPU the FireGL, which is the old market name..  The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.

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