Creative Cloud Apps

I want to use Creative Cloud Apps on two computer's, but it is not allowing me activate on the second computer. I have taken out a student/teacher subscription on special offer for Creative Cloud. I recently purchased CS6 student edition which is still installed on the second computer, but want to use the new CC sofware.

Kevin,
Welcome to Adobe Community
Can you please share what is the error message that you get while installing/activating the CC on your second computer ?
Regards,
Karitkay Sharma

Similar Messages

  • Adobe Creative Cloud Apps "Download Error"

    I wonder if anyone can help?
    I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
    The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
    I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
    This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
    However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
    I have tried the 'Reload Applications' button but that has no effect.
    My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
    Any ideas?
    Thanks in advance for any suggestions.

    Did you run the cleaner after uninstalling and before reinstalling?
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Adobe 2014.1 Not Showing in Adobe Creative Cloud App

    Hi Folks,
    I previously opened a similar discussion. Re: 2014.1 App Updates Not Showing Up in Creative Cloud. The solution in the aforementioned discussion does not work in this new context.
    1. Reimage laptop with clean Mavericks 10.9 install, with Adobe CC preinstalled using CCP 1.4 and pre serialized.
    2. Enter my Adobe ID into Adobe Creative Cloud App. My Adobe ID has a valid CC subscription.
    3. Adobe 2014.1 app updates do not show up, except for Muse 2014.
    4. The Adobe Creative Cloud App did not think that Photoshop or any of the other Adobe CC Apps were installed, because I was given the option to "Install Photoshop"
    5. So, I "installed" Photoshop from the Adobe CC app. Still no updates
    6. Uninstall, reinstall. No updates.
    7. Checked for the existence of AdobeUpdaterAdminPrefs.dat in
    Location: <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
    This file does not exist on my system: it's just not there. So that fix will not work.
    8. And yes, I logged in and out of Creative Cloud, and Quit the Adobe CC app and restarted. No luck.
    Help.
    A.

    I am not sure about the CC Packager so the following is more general:
    What version of PS do you actually have installed? 
    PS CC 2014.2.1 is the current version.
    Here are links to various updates to see what the current versions are:
    http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html

  • Creative Cloud Apps Telling Me I am in Trial Mode. Help!

    First time I have had an issue with my Creative Cloud subscription apps. My account is in good standing since May. On a Mac running 10.6.8
    As of this morning, when I try opening any of my Creative Cloud apps, I receive a notification saying "Sign In Required" -- We will now register your trial to your Adobe ID.
    I installed the most recent updates on Monday, Dec. 17. After installation, I had no problems opening the software.
    This morning, I launched Adobe Photoshop CS6 (ver 13.1.0) with no problems. Then, when I went to launch Adobe Illustrator (ver 16.2.0) I received the dialog saying "Sign In Required" for all my apps.
    When I click the "sign in" button, it opens the apps in "tryout mode". When I quit and reopen Photoshop, InDesign, Illlustrator there is a window asking me to either license the software, or continue the trial. When I click "License This Software," it tells me sign in is required so I hit "sign in." But this then prompts me for a "serial number" -- which Creative Cloud subscribers don't have. And now all of my software is doing this.
    Please...any help would be appreciated!!

    Spoke with a very nice gentleman from Adobe Creative Cloud support.
    He suggested, when you get to the "Sign In" page, to click "Not my Adobe ID" and it will take you to a page to sign in with your Adobe ID.
    This worked!
    He said that the recent updates had caused a glitch that was a "known issue."
    Hope this helps someone else!

  • Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it

    I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app.  Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager.  This allowed me to at least see all of the other CC programs and install several of them.  Its my understanding that APM is suppose to update itself to the CC app but it never does.  I'd really like to have the CC app to interact with the cloud as is intended.  plz advise and help.

    Nickpl the forums are fairly active right now.  You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait.  We are updating these areas with any new issues or solutions which are being discovered.

  • Adobe Creative Cloud App Cannot Connect to Server

    After updating the Adobe Creative Cloud update manager, I can no longer log on to the server.  I assume that since the App Manager disappeared after the update, the new Adobe Creative Cloud app replaces it.

    Hi Blaylockimagery,
    What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
    This doc might be related?
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    or
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -Dave

  • Updating the Adobe Creative Cloud App via AUSST

    Recently I began rolling out the full CC suite to my mac users pointing to an AUSST server which seems to run fine for updating some of the CS5/etc products.
    My primary reason to roll things this way is so I can set scripts to automate their updating of software as they do not have local admin permissions.
    After the install, the Creative Cloud app that lives in the status bar prompts wanting to be updated. If I select no/quit and then call RemoteUpdateManager it does not find an update for this application.
    To update this application requires admin priv's which sort of negates me rolling these apps out in this mannor. Did I miss something somewhere?

    We are having the same issue.  To avoid manually entering administrator credentials on each mac every couple days, wWe started using RUM.  RUM works great with updating the individual apps (like Photoshop and Illustrator) but, it does not update the CreativeCloud.app.  So, every couple of days, the IT department gets a call from each Mac/CC user to enter the administrator credentials so the CreativeCloud.app can make changes to the system.   The defeats the purpose of using RUM.   Is there no way to remotely update the individual applications AND the update/install the CreativeCloud.app? 

  • How do I re-download Acrobat pro XI when Creative Cloud app thinks it's still installed?

    I've been having no end of grief with Creative Cloud on my late 2009 2.8 GHz Intel Core i7 iMac, running OS X 10.9.2. It slows my finder redraw down so that sometimes it takes 5 minutes to display the contents of a folder in the finder.
    So a couple of months ago I removed the Creative Cloud app from my machine, and things started running smoothly again except I was unable to update the rest of my CC apps.
    Needing to update the Camera Raw plugin for Photoshop CC, I reluctantly reinstalled the Creative Cloud app, which refused to recognise that I had a bunch of Adobe apps installed (Photoshop, InDesign, Illustrator, Acrobat, Bridge) ... all except Lightroom, which it recognised. So I uninstalled all my apps and re-downloaded them through Creative Cloud so CC would 'see' that I had the apps. Not so easy with Acrobat XI: I had problems opening it so I went through the 'Uninstal Acrobat XI' app in the Acrobat folder, and now Creative Cloud thinks it's still installed and therefore I can't download a fresh copy.
    Should I go through the rigmarole of uninstalling Creative Cloud again and run the risk of it losing track of all my other apps once again, or is there another way to work around this? Every time I try to download from the Adobe site it launches Creative Cloud...
    Hoping someone can shed some light on this for me please.

    With the help of Adobe support, I signed out of Creative Cloud and signed back in. Although I'd done this yesterday with no result, it worked this time and I'm currently reinstalling Acrobat.

  • Mac Creative Cloud app "leak" problem on lastest version

    The latest download of the Mac Creative Cloud app has a bug.  After receiving the latest CC (today) my system console continues to inform me of a "leak error" at the rate of abot four per minute.  For example: "10/6/14 5:18:09.479 PM com.adobe.AdobeCreativeCloud: objc[190]: Object 0x699153a0 of class __NSCFData autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug"
    Any ideas on a fix?
    Thanks,
    Jim

    Duplicate Thread:
    Refer: Creative Cloud for Mac (latest version) has a "leak" error
    Thanks,
    Atul Saini

  • Creative Cloud (app) crashes on startup after update

    After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
    I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
    Below I've included  an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
    Anybody have any suggestions?
    Process:         Creative Cloud [38993]
    Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Identifier:      com.adobe.acc.AdobeCreativeCloud
    Version:         1.7.2.419 (???)
    Code Type:       X86 (Native)
    Parent Process:  launchd [246]
    Responsible:     Creative Cloud [38993]
    User ID:         501
    Date/Time:       2014-09-07 11:10:17.416 +0200
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  6E543C7B-7F96-DDC0-12C2-F9018C309437
    Crashed Thread:  39
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
    VM Regions Near 0xab2ad4ca:
        Submap                 00000000a1911000-00000000a1a00000 [  956K] r--/rwx SM=PRV  process-only VM submap
    --> Submap                 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM  machine-wide VM submap
        __UNICODE              00000000a5911000-00000000a5999000 [  544K] r--/r-- SM=COW  /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    Thread 0:: CrBrowserMain  Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x97151f7a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x9715116c mach_msg + 68
    2   com.apple.CoreFoundation       0x913a0bf9 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation       0x913a01d1 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation       0x9139f9ea CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation       0x9139f84b CFRunLoopRunInMode + 123
    6   com.apple.HIToolbox           0x929bab5d RunCurrentEventLoopInMode + 259
    7   com.apple.HIToolbox           0x929ba8e2 ReceiveNextEventCommon + 526
    8   com.apple.HIToolbox           0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
    9   com.apple.AppKit               0x972eb349 _DPSNextEvent + 1602
    10  com.apple.AppKit               0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    11  com.apple.AppKit               0x972dd15c -[NSApplication run] + 727
    12  libcef.dylib                   0x032c9287 0x2ec8000 + 4199047
    13  libcef.dylib                   0x032c8d5c 0x2ec8000 + 4197724
    14  libcef.dylib                   0x032fa3a1 0x2ec8000 + 4400033
    15  libcef.dylib                   0x0331293e 0x2ec8000 + 4499774
    16  libcef.dylib                   0x032f9ada 0x2ec8000 + 4397786
    17  libcef.dylib                   0x0398675f 0x2ec8000 + 11265887
    18  HEX.dylib                     0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
    19  HEX.dylib                     0x02238743 0x2232000 + 26435
    20  HEX.dylib                     0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
    21  HEX.dylib                     0x02236ef6 processMessage + 230
    22  NXGCore.dylib                 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
    23  NXGCore.dylib                 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
    24  NXGCore.dylib                 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
    25  NXGCore.dylib                 0x0020b07a processMessage + 42
    26  com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
    27  com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
    28  com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
    29  com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
    30  com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
    31  com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
    Thread 39 Crashed:
    0   libstdc++.6.dylib             0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
    1   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
    2   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
    3   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
    4   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
    5   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
    6   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
    7   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
    Thread 40:
    0   libsystem_kernel.dylib         0x97156b76 __semwait_signal + 10
    1   libsystem_c.dylib             0x969e6fb7 nanosleep$UNIX2003 + 219
    2   libsystem_c.dylib             0x969e6e62 usleep$UNIX2003 + 60
    3   AppsPanelIL.dylib             0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
    4   AppsPanelIL.dylib             0x0c3573e3 0xc263000 + 1000419
    5   AppsPanelIL.dylib             0x0c360d6c timerThread(void*) + 76
    6   AppsPanelIL.dylib             0x0c39a950 threadProcHandlerMac(void*) + 48
    7   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
    8   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
    9   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
    Thread 39 crashed with X86 Thread State (32-bit):
      eax: 0x7d20ff10  ebx: 0x0cc8a6d8  ecx: 0x0cc8a6d8  edx: 0x0cc8a6d0
      edi: 0x0c9dec83  esi: 0xab2ad4d6  ebp: 0xb6cad228  esp: 0xb6cad200
       ss: 0x00000023  efl: 0x00010286  eip: 0x9718d6c4   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
      cr2: 0xab2ad4ca
    Logical CPU:     7
    Error Code:      0x00000004
    Trap Number:     14
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 3
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 516725
        thread_create: 6
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
    Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                  1484K
    CG image                           2296K
    CG raster data                       24K
    CG shared images                    196K
    CoreAnimation                      2432K
    CoreAnimation (reserved)              8K        reserved VM address space (unallocated)
    CoreServices                        128K
    Foundation                            4K
    IOKit                              5192K
    IOKit (reserved)                     64K        reserved VM address space (unallocated)
    Image IO                           4208K
    Kernel Alloc Once                     4K
    MALLOC                            159.3M
    MALLOC (admin)                       48K
    Memory Tag 242                       12K
    OpenGL GLSL                        1280K
    Stack                             195.2M
    VM_ALLOCATE                        17.0M
    WebKit Malloc                      1216K
    __DATA                             17.3M
    __IMAGE                             528K
    __IMPORT                              4K
    __LINKEDIT                         52.2M
    __OBJC                             2504K
    __PAGEZERO                            4K
    __TEXT                            199.4M
    __UNICODE                           544K
    mapped file                       158.0M
    shared memory                        68K
    ===========                      =======
    TOTAL                             820.0M
    TOTAL, minus reserved VM space    820.0M

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Multiple Issues with Adobe Creative Cloud app.

    I'm having multiple issues with the Adobe Creative Cloud app.
    1. Neither Photoshop CC nor Prelude CC get past the 47% mark when installing. They constantly give me "Installation Failed" messages. When I click on "Learn More", I'm told that:
    "Installation Failed
    Errors during Installation.(7)
    More Information"
    So naturally, I click on More Information to get the following thrown at me (none of which I understand):
    Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR:   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s)    ERROR: 12/01/13 13:16:06:425 | [INFO] |  | OOBE | DE |  |  |  | 6076 | ---------- CustomHook_Helperx64 ---- Start ----------  12/01/13 13:16:06:426 | [ERROR] |  | OOBE | DE |  |  |  | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0    ERROR: System check returned with error : -4  -------------------------------------------------------------------------------------
    2. I installed Lightroom 5, then uninstalled it. When I went back to re-install it, the Adobe Creative Cloud app wouldn't let me. It states that my Lightroom 5 is "Up to date" and is in my "Your Apps" section, not in the "Find New Apps" section. I've double checked my Programs and Features in Control Panel, and it's not there. I cleaned my registry, and it's still there. I deleted the "opm.db" file in my OOBE folder, and restarted CC - still nothing.
    I've got to say, guys. I'm not very happy with the amount of time I've spent just trying to install programs on my PC. While the plan is for this to be intuitive at some point, it's not very functional at the moment. Any help you can provide me would be amazing - if you can provide it sooner than later, I'd be over the moon.
    Thanks.

    I fixed it. I fixed it on my own. My journey took over a week (forty hours of back and forths, trial and error, and service!!) and included multiple calls, multiple online chats, unanswered forum posts, Twitter conversations with the Adobe Customer Service team, remote access sessions with Adobe technical teams, and finally this series of emails. In the end, I had to figure it out myself. I'm not happy - not with the time it took, and not with the level service I received based on the urgency that I made clear.
    For anyone else that had this issue (or similar), here is what I did to fix it. This may seem excessive, but that's because I didn't know what else to do. Some of these steps may be redundant, or not required... but I wouldn't know because once I saw that it was working, I just kept going.
    Anyway, here is the solution I came upon (I'm running Windows 7 64-bit):
    1) I uninstalled every single Adobe product (including Flash Player, Acrobat Player, Air, and Digital Editions).
    2) I ran the Cleaner Tool (which is not very good) and came across errors in trying to delete certain folders.
    3) I restarted my computer in Safe Mode, and logged into Windows 7 under my Administrator account.
    4) I manually went into every folder that contained the words "Adobe" and deleted everything. This includes my Program Data folder, my Program Files folders (both x86 and 64-bit), my AppData folders, my Roaming folders, my Temp folders - ANYTHING and EVERYTHING that contained any trace of Adobe, I deleted.
    5) I ran Microsoft Disk Cleanup and Piriform CCleaner to clean my registry and temp files.
    6) I restarted my computer using the normal boot process and logged into Windows as Administrator.
    7) I downloaded the Adobe Creative Cloud installer.
    8) I restarted my computer again, and logged into Windows as Administrator.
    9) I ran the Creative Cloud installer, and installed Premiere Pro.
    10) I restarted my computer again, and logged into Windows as Administrator.
    11) I ran the Creative Cloud installer, and installed Photoshop.
    12) I restarted my computer again, and logged into Windows as Administrator.
    13, 14, 15...) I ran the Creative Cloud installer and installed whatever programs I needed, then I IMMEDIATELY restarted my computer before installing anything else.
    Hope this helps. Good luck!

  • AMD FireGL GPU + Creative Cloud app = Color Depth & other Issues

    Hello,  I am writing this post to help anyone who may have ran into the same issues I am seeing with my AMD FireGL graphics adapter when using the Adobe Creative Cloud app on a windows 7 PC.
    I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
    First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
    The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page.  No graphics, no data, just white.  
    When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app.   This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows.   With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
      At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system.  Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!  
    Obviously I don't want to run at only 256 colors, and neither should you!  Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
    If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu.    Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
    The permanent fix is simple.. go to Start -> & do a Search for "msconfig".   Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items.  Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box.   Then click OK.  You will be warned that a restart may be required.. go ahead and re-start.   This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit.  YAY!
    If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors.  Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required.  If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
    The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform.  The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss.   The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe. 
    It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor".  Seriously, how is FireGL not "Supported"?
    I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems.  At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
    At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once.  Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
    Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
    Good Luck!

    Minor correction...  I called my GPU the FireGL, which is the old market name..  The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.

  • I am trying to install Creative Cloud app for Desktop and it's shutting down

    Trying to install the  Creative Cloud app for Desktop but every time I try the Adobe Application Manager shuts itself every time.  I have OS X Yosemite 10.10.1
    If it is automatically installed, where do I find it? I don’t think it has installed because the Application Manager shuts itself so fast every time.

    Hi Jeff,
    Thanks for your reply.
    I went into Applications> Utilities but there is no Adobe Installers folder or icon there for me to do anything with. I went back to my Adobe account front page and tried to download Illustrator again seeing as it hasn’t installed but when Application Manager tries to open (the little spinning icon) it spins about 3 times before I get a pop up saying that Adobe Application Manager has failed to open. This happens every time I attempt to download Illustrator. Any other options for what might be the issue?
    Thanks again!

  • I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up

    My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it

    Hi Amanda
    I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    https://creative.adobe.com/products/creative-cloud
    Thanks
    Scott

  • Problems with Downloading Creative Cloud, Apps

    When I initially downloaded the Creative Cloud app itself, the download was incredibly slow.
    When I finally did get it installed, I kept running into more problems. When I first open the Creative Cloud app, it takes so long I have to go and do other work before I can come back and see that the Home tab has information in it other than being blank.  When I click on the blue Install Adobe Apps button, I get "Download Error" screens, sometimes with a wait with a spinning wheel first.
    I've already tried renaming the opm.db file, but that didn't help.
    I also checked, and the Behance tab is loading just fine.

    Tklem are you on a managed network?  If not then I would recommend reviewing Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

  • Adobe Creative Cloud App does not show downloaded apps and shows "download error"

    I am not a full paying member just yet, and have been using Photoshop on trial for my graphic design courses. With the app, instead of showing me that my 30 day trial is over, I get a download error and contact customer support message. I have completely deleted and redownloaded the Creative Cloud App twice already, but am not sure how to fix this problem so I am still unable to download my free trials before purchase.
    How can I fix this problem?

    Hi Willi Adelberger,
    Please refer the kb: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html.
    Regards,
    Romit SInha

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