Creative Cloud Asset Library won't sync

Hi All, I have a Red Warning Triangle, showing 0n my iMac creative cloud icon, that shows that I have a problem with syncing downloads to my library, I have never seen this icon before so started creating a new folder in my library to see if I could download to it but nothing works and no new library folder appears, Can you help?
Regards, Rob...

Hi,
Are you still seeing issues with Creative Cloud?. If so would you be able to send your log files to me.
You can find your log files at...
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
please send them on to at [email protected]

Similar Messages

  • Creative Cloud desktop app won't sync or recognise apps

    While running OSX 10.6.8 I installed CC apps. But CC desktop app needed newer OS. So I upgraded to 10.8.4 and installed CC desktop app. It prompts me to update my CS6 software (and I can't make these prompts go away) and tells me I have no apps installed. Also, file sync is non-existant and I have no "Creative Cloud Files" folder. I need to be able to sync because I have another Mac at home that I do work on. What to do?

    HI Steve633
    Do you happen to have the older Adobe Application Manager still installed? If so, then i would suggest that you uninstall the Adobe Application manager.
    I would suggest to perform the steps in Solution 1 & 2 of this help doc.
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    Then if you have not updated to the new Creative Cloud Application manager version Version 1.1.2.232 released on 9/4/2013 Then you can uninstall the older version from your system and click here to download the udpated software. https://creative.adobe.com/products/creative-cloud
    Then you should have the option for the Typekit font syncing. You can sign up for the early access to the Typkit fonts here if you have not done this already. http://blogs.adobe.com/creativecloud/file-and-typekit-font-sync-rolling-out/
    Let me know if this works for you
    Thanks
    Scott V

  • Creative Cloud desktop app won't sync with CS6 applications

    I am running a Windows 7 64bit machine. I had been running CS6 and CC, but had developed a wide range of problems. With the assistance of Adobe technical support I removed all Adobe software from my pc.
    My plan was to do a clean install of CS6, apply all of the updates, and then decide if I wanted to continue with the full CC subscription before installing any CC software. The initial install went fine, as did a whole bunch of upgrades. Along the way Adobe upgraded the Adobe Application Manager to the desktop Creative Cloud app.
    Within Creative Cloud it showed an update to Photoshop CS6 (something to do with a Creative Cloud version 13.1.2). So I clicked on update and got an error message and the advice to uninstall and reinstall Photoshop CS6. I followed the advice. I then started Photoshop CS6 and selected the Help -> Updates option. It launched the Adobe Application Manager and I was able to install the update. So now I think everything is good with CS6 installed and up to date, and no CC software has been installed aside from the desktop app.
    BUT when I run the Creative Cloud desktop app it still show that there is an update for Photoshop CS6! Clicking on the update button generates a message that the update failed due to a download error.
    So my problem is how do I get the CC app in sync with my actual CS6 applications?
    My second question is do I need to uninstall AAM to preclude this happening in the future (and if so, how)?

    Then it would appear the updates have been applied successfully.  You may want to try implementing solution 2 of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

  • Psd file does not show preview in Creative Cloud Assets Activity Tab

    I've tried to share a psd file however the preview will not show up in creative cloud assets under the activity tab. It only shows a blank page icon. Although, you can view the file in the extract tab. However, this is a problem because I need to be able to share the file with the client to be able to view and comment on it, and be able to switch between past and current versions. Right now they are not able to do that.  I am using Libraries as well and have smart objects placed from my Library.

    Please try the workaround posted here:
    Re: Creative cloud doesnt create a cloud folder on my Users Folder?
    This seems to have worked for a few other users.  Hopefully we'll be able to release a fix to this issue soon.
    Thanks,
    Elba

  • Creative Cloud 2014 library

    Has anybody else been having trouble getting their Creative Cloud 2014 library to sync? Mine just keeps saying 'unable to connect to server'. I can connect to sync files etc and download apps and updates but it's not getting through for the new library feature?

    You can force a sync by editing the name of a library, but all I've managed to get is a spinning circle then the unable to connect to server icon by the trashcan.
    Our network firewall is pretty extensive, but my creative cloud folder syncs as well as the creative cloud desktop app. I was hoping libraries would be able to work as well.

  • I am using creative cloud and it does not sync between my two computers

    I have two macs running Adobe Creative Cloud services. However, when I save files to my creative cloud from either computer they are not available on the other computer when accessing the creative cloud . They don't sync instantly like Dropbox- which I am hoping to replace with Creative Cloud. Is there a solution? Again I am wanting to upload files from either computer to Creative Cloud and have them instantly available.
    Thank you,
    Dave

    Ok. Never mind. I figured it out.

  • Creative Cloud desktop app won't login

    Creative Cloud desktop app won't login any more keeps saying
    "Unknown Server Error -  Sign in is currently unavailable. We are unable to access your account
    Please try again later.."
    it's been like this for a week..  alll the other apps are signed in OK...
    I've reinstalled Creative Cloud app but still not working...
    imac - intel i7
    OSX 10.7.5

    Hi,
    Please try http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Thanks
    Kapil

  • Creative Cloud Set Up Won't Initialize

    Creative Cloud Set Up Won't Initialize, please HELP! Very Frustrated.

    BurtonBeebe what is the exact error which you are receiving?  Also which operating system are you using?  Please also see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html as it likely addresses the difficulty you are currently experiencing.

  • Entire song library won't sync to iphone

    my entire song library won't sync to my iphone.  some songs in my library are just skipped over and never play.  What's the problem?

    It sounds to me like the option to  "copy files to iTunes Music folder when adding to library" was turned off in the iTunes -> Advanced preferences when you added the tracks from the flash drive, so iTunes left them on the flash drive rather than copying them to your computer's hard drive. Get Info on any of the tracks and see where iTunes thinks they should be located. If they're pointing to the flash drive, check that preference.
    If that is indeed the problem, you'll need to fix the location. You can do this track by track if there aren't too many, but if there are a number of them, it'll be easiest to remove them from the iTunes library, fix the above-mentioned preference, and add the tracks again. Or you can just keep the flash drive connected to your computer, but that's probably not ideal.
    Regards.

  • Creative Cloud / Assets File

    I am a beginner using the Creative Cloud / Assets files.  I cannot seem to edit the text in the files I have downloaded.
    I have saved them as normal and as Smart Object layers and files.
    I must be totally missing the correct steps.
    Could someone explain it to me in simple terms?
    Thank you. 

    Move from the Creative Cloud to the Muse forum. They will be able to help you here with the issue of Muse finding your images.
    The Creative Cloud file storage will do nothing to change any of your files, it will just store them. But you will not be able to make your Muse sight work from within the Creative Cloud.

  • Creative Cloud Libraries through proxy not syncing

    Hi,
    We use Creative Cloud inside our company with proxy server. We allowed all URLs recommended by Adobe on our proxy server:
    https://na1mbls.licenses.adobe.com
    https://ims-na1.adobelogin.com
    https://adobeid-na1.services.adobe.com
    https://na1r.services.adobe.com
    http://activate.adobe.com
    https://activate.adobe.com
    http://adobe.activate.com
    https://adobe.activate.com
    ccmdls.adobe.com:443
    ims-na1.adobelogin.com:443
    na1r.services.adobe.com:443
    prod-rel-ffc-ccm.oobesaas.adobe.com:443
    lm.licenses.adobe.com:443
    www-du1.adobe.com
    Everything is working fine (activation, installation, updates...), except the new feature "Creative Cloud Libraries", we got the message "unable to connect to the remote server" and synchronization fail.
    I asked Adobe support without success, they only provide me this list of URLs and they don't want to listen more on this issue.
    We monitored all traffic going through our proxy and nothing is blocked.
    If someone have an idea....
    Thanks in advance.
    Nicolas

    Hi,
    for Sync/Store/Share ,I think you must add :
    https://creative.adobe.com/api/assets
    https://creative.adobe.com/api/collections
    https://creative.adobe.com/api/share
    See this doc:
    http://www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/ServiceAndSiteURL_List .pdf

  • Creative Cloud Desktop app won't install error 207; Adobe server?

    Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
    I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
    I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

    Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

  • Have Adobe Standard CS 5 (Student), and would like to upgrade to Creative Cloud (Non-Student) - won't accept my serial number for special pricing for existing users

    I currently use Adobe Standard CS 5. It was bought with the Education discount. I would like to upgrade to Creative Cloud and see that they have special pricing for existing customers that use past versions of Creative Suite. I am no longer in Education, so I will have to buy a full version. This is fine, but it won't accept my serial number for the discounted pricing. Is there something else I should be doing?

    Hi there
    Please contact our Sales team who will assist with your order - 800-585-0774
    Thanks
    Bev

  • Music library won't sync to iphone, how do I clean up my phone?

    My iphone music is a mess and won't sync with itunes. 
    I have tried -
    Downloading all manually that could from the cloud.
    Downloading all purchases manually.
    Turning of show all music.  *with a power off
    Manually deleting all songs. 
    Nothing works and itunes will not sync. 
    Most of the songs are greyed out when I show my iphone in itunes.
    How do I wipe out all the music on my phone and start a fresh sync?  Or second question, do I just need to do a restore?
    I have been struggling with this since December and am ready to scream!

    If you rent from your iphone, then you cannot watch from any other device.
    Why can you not download it to your iphone?

  • Creative Cloud/Adobe Installer won't connect to servers

    So, my free trial for Adobe Premiere Pro recently expired so I decided to invest in the program since I have a few school assignments to get done and so I had to go through the process of installing the creator cloud etc. but the thing is, even though I have a working internet connection, have allowed the programs through my firewall, and have tried to restart my computer, and close all programs, etc. none of these installations will go through because they won't connect to the servers/internet.
    I would hope that someone could really help me out since I'm short on time.
    Thanks!

    sign out and then sign back in to your cc desktop app using your subscribing adobe id, Sign out, Sign in | Creative Cloud Desktop app
    if that fails, Sign in, activation, or connection errors | CS5.5 and later

Maybe you are looking for

  • Hitachi DVD Camcorder & Imovie 08 - not getting along

    I am unable to import my video's onto my macbook with this camera. I realize I need a new camera that is compatible with my Mac, but in the interim I need to get my video's onto my mac so I can get them transferred onto a normal size DVD disc and mak

  • Automatically create users in SharePoint based on Active Directory OU

    Hi, This is one of our client's requirements. Is it possible to automatically create a user in SharePoint and assign him/her read privileges on the portal when ever a new user is created in Active Directory? To re-iterate the above question in a diff

  • The report you requested requires further information. Database Login.

    I have developed a simple report (crystal XI) and deployed to Crystal server.  When viewing the report, the user is asked to login to database with ID/password.  The report works well in dev environment.  The report is not called programmatically via

  • Help -- OS X keeps hanging

    Hi guys, One of my accounts keeps hanging on me when I try to do certain things (like open a pdf document or open any of hte MS office apps), and I have to restart the whole computer. I was told it is a software problem. I have tried updating my soft

  • 2011 Macbook Pro 13", But Which one?

    Hello, I want to get a Macbook Pro but I dont want to spend a lot of money if I dont need to. I was thinking between either of the 13" models, but which one to get? because the only difference is i5 vs i7, and 2.4GHz vs 2.8GHz. Basically what I will