Creative Cloud Crashes When I Plug In a USB Drive
My problem is that Adobe Creative Cloud application crashes every time I plug in a USB drive. My computer is Windows 7 64-bit. A brief history:
1. I signed up for Creative Cloud and started to download and install the Creative Cloud desktop application (an upgrade to the Application Manager). The installation failed. I tried it again and the installation failed again.
2. Contacted Adobe Tech Support via live chat where the tech took over my computer and did so many things I couldn’t follow what he was doing. He finally got the Creative Cloud desktop application to install successfully. At least we thought so at the time.
3. I was then able to download Photoshop CC and Bridge CC and begin using the applications.
4. A day or two later I discovered the Creative Cloud application (not Photoshop or Bridge) crashes every time I plug in a USB drive.
5. Since then I’ve had two more chat sessions with Adobe tech support where they had me rename some folders to OOBEold and uninstall and reinstall the Creative Cloud desktop application. The last time they had me download and try to run a Creative Cloud Cleaner, but it couldn’t find the Creative Cloud application so we couldn’t run the cleaner. These reinstallations were unproductive as Creative Cloud still crashes when I plug in a USB drive. It doesn’t matter if I use the USB ports on the front or the back of the computer.
Has anyone else experienced this particular issue with Creative Cloud and, if so, were you able to solve the problem?
Is there a graceful way to close the Creative Cloud application instead of using the Task Manager to end the process before I plug in a USB drive? There is a drop-down menu by a gear icon in the upper right of the application window that has Preferences and Quit Creative Cloud as two of the options. What does the option “Quit Creative Cloud” actually mean? Are you just closing the application or are you doing something more serious? Under preferences there is an option that is selected by default to Launch at login. What does “Launch at login” mean? Does it mean when the computer starts up or when you actually go to Adobe and login to your account or something else?
Thank you very much for any suggestions.
Dave,
Thanks for your reply. After four very lengthy tech support chat sessions, the last tech support person (30 July, 2013) suggested that it was probably some sort of conflict with the drivers for the USB ports on my Dell computer. The case number you requested is still open and is: 0184509373.
I spent a lot of time during the last tech chat trying to determine a graceful way to quit the application before using any USB devices. Just clicking on the X to close the window does not close the application as it still shows up as an active process in Windows Task Manager. Our conversation kept getting confused between the Creative Cloud application and the more global Creative Cloud and which you were quitting or logging out of. Adobe should have kept the name “Application Manager” for the application.
After experimenting, I’ve devised the following work around. It’s a nuisance, but it seems to work a little better than just crashing the application. I open the Creative Cloud desktop application and choose “Quit Creative Cloud.” I can then use a USB device without a crash. After disconnecting the USB device, I restart the Creative Cloud application by double clicking on the icon on my desktop. Finally, I can use Photoshop CC and Bridge. If I don’t restart the Creative Cloud application first, Photoshop asks me to register the software again. This puzzles me as I didn’t think the Creative Cloud application had to be running in order to use Photoshop.
Thanks for your attention and assistance.
Charles
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