Creative cloud desktop app blank - Mac

Hi,
I have been experiencing the issue with a "blank" screen when logged into the Creative Cloud Desktop. I've tried uninstalling & reinstalling the desktop app multiple times and still no screen or visible apps. Also, I followed the instructions in locating the OOBE folder... I was unable to locate the file suggested to change even after making all hidden files visible. In my recent attempt to locate this file the entire OOBE folder has been deleted (I am unable to locate this folder anywhere on my computer or trash) and I am still experiencing the "blank" screen when logged in. How would I go about fixing this all across the board? Would I need to reinstall all of adobe and its apps? Any assistance would be appreciated.

Hi Kandee_Leigh,
Please try below steps:
1> Uninstall Creative Cloud Desktop app. (http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps)
2> Navigate to the OOBE folder:
Mac OS: ~/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Mac OS: /Library/Application Support/Adobe/OOBE
rename OOBE to OOBE.old
Then install Creative Cloud from below given link:
Free Creative Cloud | Download Adobe Creative Cloud free trial
Please, let us know how it goes.
Thanks & Regards,
Sanjeeta

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BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
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Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
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You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
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Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
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Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
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/library
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Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
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Click on the below link and download & run Adobe Cleaner tool :
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https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
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I more care about this problem, to be perfectly honest.

For the benefit of anyone who experiences the same problems as me, this is what I did to solve it:
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Why does Adobe Creative Cloud desktop app keep crashing?

After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

Creative cloud desktop app blank - Mac

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