Creative Cloud desktop app doesn't show apps/can't update

Hello,
I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
I don't get any apps listed. I click on the Reload button but nothing happens.
I have a solid internet connection.
The error says: Download error. Please retry to try again or contact customer support.
Any tips on how to solve this?
Please send help asap!
Thanks very much,
Mabel

Please check if these links are useful.
Not all apps displayed for download | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
Hope it helps you.
Regards
Rajshree

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