Creative Cloud desktop app not seeing my installed CC2014 apps

I just uninstalled Creative Cloud and reinstalled in as it was not launching. Now it is launching fine but not seeing the installed cc2014 apps on my machine. Its prompting me to install them. How do I fix this?

Damn, lucky you.
I re-installed everything like you did but my CC desktop app isn't picking anything up.
What file directory did you lead it to?

Similar Messages

Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system. No operating problems with Photoshop CC at all. But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC. No problems with this. But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install". It is already installed.
Grateful for any explanation. I'm not losing sleep over it, just curious. Thanks.

Make sure that your Language settings are the same between the apps and the Application Manager. i.e. Both English North American or English International. (I had the same problem, and that fixed it.)

My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. What i do?

My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.

Hi etges,
Kindly check the below mentioned link and revert if problem persists.
Link: CC applications crashes immediately after launch
Thanks,
Atul Saini

My creative cloud desktop app does not show the programmes installed

My creative cloud desktop app does not show the programmes installed so I cant update lightroom or any other programme, have unistalled and reinstalled but no change

Hi Roni-
If you updated the desktop installer and the screen is blank: try this:
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
(help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

Creative Cloud desktop app totally empty - not even Preferences...?

I have from before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16GB RAM).
I joined then CC Photography Package and after login to my account I went to the DL section to download one of the programs and install it. The Creative cloud desktop app is installed, but it is empty. Not only is there neither a Photoshop CC nor a Lightroom 5 there, there's no menu and if I try to determine the app version as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there's not even a Preferences to select...
I get no error message, and going to the Download center and trying to download Photosgop or Lightroom just gets me a blink of "waiting for creative.adobe.com..." and then focus is changed to the empty Creative Cloud desktop app.
Checking my account I can see that both my product licences for CS6/LR4 are there, as is my CC Photography package.
I can add that I have restarted the system, reinstalled the Creative Cloud app and tried other things I can think of. But I still only get an empty Creative Cloud app, without a possibility to login to my Adobe account.

Here's from the PDApp.log:
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | OPMWrapper allocation succeeded
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | This product version is for GM
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing registeration of client to group
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing IMS_registerClientToGroup..
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Performing opm_getRecords...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | returning size of value as:12 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Registered Client to group successfully!
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing fetch default user for clientID...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | P7Native | | | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing releaseData...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Unable to find default user for client_id: ACCC_CS7

AAM not updating itself to Creative Cloud Desktop app

I had the Creative Cloud desktop/toolbar app running briefly yesterday but was frustrated by having the CS6 and CC versions of various apps running side by side, so decided to uninstall everything and do a clean install. I ran the various uninstall programs and the cleaner utility, then re-installed AAM, AI and PS as a starting point.
AAM has not updated itself to the Creative Cloud desktop app, and if I go to the Download link for the Creative Cloud desktop app and click on Download, it just switches to the AAM app, and does nothing.
If I look in the updates section of AAM, there are no updates for AAM itself and Creative Cloud Desktop is not an installable program in AAM either.
Can anyone help me in either triggering AAM to update/install Creative Cloud Desktop, or provide some manual installation steps?
Many thanks,
Nick

We may want to see what Nick's OS is before we go into to many details.
Here is a quick tip though for Windows 8 and 7 64-bit users which might resolve your difficulties.
Go to C:\Program Files (x86)\Common Files\Adobe and rename the OOBE folder to OOBE_old
Close and relaunch your browser
Sign in with your Adobe ID and password to https://creative.adobe.com/products/creative-cloud
Download the Creative Cloud app.

My Creative Cloud Desktop App says that apps are installed that aren't.

Important thing to note: I system restored yesterday, which removed the programs that I had installed the day before.
After my earlier discussion received no answer, I searched for more solutions and found one from only two weeks ago that now suggested that the OOBE folder I was renaming was not the correct one. I should go into Program Files/Common Files/Adobe and rename the OOBE folder there to OOBE_old. While I'm searching for this I'm on the phone with a customer service representative I annoyingly cannot remember the name of who is asking for remote control of my computer, which I am loathe to give him, obviously. So I tell him that I'm in the process of executing this solution which he says is fine. So, I execute the solution and finally, the Creative Cloud Desktop App does not launch with a blank screen! It actually asks for my username and password! I enter it and get to the normal page where it has the list of installed apps etc. Except, there is no trace of those installed apps on my computer, indeed, the Creative Cloud Files folder is empty. They are not in my list of installed programs. Because, of course, they were removed yesterday by the System Restore. But, it now does not give me the option to reinstall it. I tell the customer service representative this. Then, the customer service representative hangs up on me. Hangs up on me.
I still don't have a solution, and the man who could have given me one clearly did not deign to do so. Is he representative of your customer service?
I more care about this problem, to be perfectly honest.

For the benefit of anyone who experiences the same problems as me, this is what I did to solve it:
I executed the Adobe CleanerTool to wipe Creative Cloud. Then I executed it again to wipe all evidence of Creative Cloud apps. Now! It works! No thanks to the customer service.

Uninstall Failed, Not listed in Creative Cloud Desktop App list

I keep trying to uninstall ANY and ALL of the Creative Cloud programs downloaded on my computer - Illustrator, InDesign, Photoshop, Premiere Pro - and I keep getting the message in the screen shot I've attached. This goes for the CC AND CC 2014 versions. I have them all. None are appearing in my Creative Cloud deskop app. It is saying I have no apps downloaded. Right now I am in the middle of installing all of the CC 2014 versions (even though the programs panel of my computer (Windows 7 64 bit) says all of these programs are already downloaded, screenshot included below also).
In fact, moments ago - today is 10/24 - my install of InDesign CC 2014 just completed yet my computer says it was installed on 10/6???? Yes, even after a reboot.
Please note: This morning I started by uninstalling the Creative Cloud Desktop App and then reinstalling it successfully.
AND YES, I have already tried the Cleaner Tool 5 times, so please DO NOT suggest that. It does not work. I've also rebooted my system several times.
There is no firewall on my computer. Virus checking is not blocking it either.
Any one else experiencing the same? I need this fixed yesterday. I haven't been able to work in 24 hours.
Please help!

I'm experiencing this same problem where I can't uninstall or install any CC products, and haven't found a resolution yet. The cleaner tool definitely doesn't help and I keep getting messages that the uninstall failed.

Creative Cloud Desktop App Not Connecting

HI,
I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
1; I am logged in no problem via Firefox
2: My subscription is up to date for another year
3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
I have even deleted the creative cloud app and re-installed and get the same message..
Any other suggestions anyone???
BTW Mountain Lion 10.8.4

Thanks Beverley, I will try the steps there.
Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
Regards,
Blake

Creative Cloud Desktop App Does Not Work

Since the last updates, the Creative Cloud Desktop app no longer works. That is, I can no longer sync files, upload files, or update apps. Everything with the Creative Cloud Desktop App used to work fine. I am using Windows 7, 64 Bit system.
The files I try to upload through the desktop app, are under 5 GB. Some are 10 MB. When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
The Abobe Team, should test this product further. I just want the community to know that this product does not always perform as expected. Therefore, it's not always reliable.
I would upload some screen shots, but after pressing the camera icon, the images would not insert.
Any help would be appreciated.

Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Cannot install Creative Cloud desktop app. It just freezes at a certain point.

I have a brand new machine running Windows 8.1. I don't know much about specs, so if you need more information on my setup, please tell me where to find it.
I cannot install the Creative Cloud desktop app. It just freezes at a certain point. I had this problem many months ago. I had a chat with someone from Adobe, and they had no clue what it was. I then called in and the phone was basically passed around from person to person trying to figure out what the issue was. They took over my screen, they tried all of the stuff that I read in the forums. Eventually I asked for the highest up person in the office and that person found a workaround that has been working for all these months.
However, now that I tried to update the Creative Cloud desktop app, the update froze around 40-50% each time, so I uninstalled the Creative Cloud desktop app, then tried to reinstall it. Now I have the same problem that I had many months ago where when I double click on CreativeCloudSet-Up, and it says it's downloading, it freezes very early on and just sits there. No error message, just sits there forever until I kill the process. I can't even cancel it properly.
I have very slow internet. I don't know if that has anything to do with it, but I've been downloading all the CC apps directly from the internet, but since I'm paying nearly $60 a month, I'd really like to have the CC desktop app. I'm sick of downloading each update manually off of websites.
I have read every thread, empty or packed full of replies, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think that paying $60 a month should require me to fiddle with a bunch of files and cleaners, etc. I can't believe this problem has not been solved yet.
Could it have something to do with my computer? Or is my internet provider blocking something from Adobe? I have no idea and I'm honestly so frustrated. I come home from work everyday and spend the rest of the night trying to fix this issue, and I'm sick of it. I won't call in again, since it was a disaster last time. I was on the line for over 4 hours, and they still didn't properly solve the problem.
I am 100% desperate and tired of this.

Nothing? Is there no solution to my problem? Do I have no other option other than to cancel my subscription? Pirating Adobe's software would cause me a lot less hassle than this, and that's not the way it should be.

I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

Hi
I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
Cheers
Rachel

Hi Rachel,
You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
Regards,
Ratandeep Arora

Why does Creative Cloud Desktop App invite me to Install a program that I already own?

I am a recent subscriber to the Creative Cloud Photographers Program, which includes three programs: Photoshop, Bridge, and Lightroom. When I launch the CC Desktop app, the "Installed Apps" section lists three programs: Photoshop CC, Photoshop CC (2014), and Bridge. Lightroom appears under "Find New Apps" with a button that says "Install." But Lightroom is already installed! Why doesn't the CC desktop app list Lightroom under "Installed Apps" and why doesn't the button say "update?" I am hesitant to press "Install" unless I am assured that it is safe to do so.
Details: Windows 7 64-bit Home Premium
Creative Cloud Desktop app Version 1.7.1.418
Lightroom is 5.5

@John T Smith
Thanks for your reply, but unfortunately the URL you gave is a non-functional web page. The chat button on Adobe's Contact Customer Care page is also non-functional. I get the feeling Adobe doesn't want to chat, or maybe they went home for the weekend, so I came to the forum.

Creative cloud desktop app not working!!! won't let me sign in or reinstall

MAC os 10.7.5
Creative Cloud does not work!
Customer is waiting for work done, and this cost me money!!!! So help me please!
I can't sign in to my Creative Cloud desktop application. It opens, I enter my info, and then, I have a message you are no longer signed in. I tried to close the app several times, and also reinstall it. Nothing doesn't help.
Uploading is not allowed bacause Creative Cloud desktop does not work, fonts are missing because Typekit does not work!!!!!!!!

Hello paulina,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Creative Cloud desktop app not seeing my installed CC2014 apps

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