Creative Cloud Desktop App stays black on installation

I 've been trying to install CC on my new laptop running Windows 8. Tried numerous times, including deleting the C:\Program Files (x86)\Common Files\Adobe\OOBE folder, but to no avail. The Creative Cloud Desktop App just stays black and I can't do anything with it. Can't log in, can't do anything. See this screenshot: http://s1.postimg.org/79xyw2hn3/CCerror.png
Any help would be much appreciated! Thank you.

An Adobe rep just helped me out with this. It turned out that you had to specify the Graphic Setting for the Adobe CC App (this is in the Switchable Graphics Specification Settings).

Similar Messages

  • The Window of my Creativ Cloud Desktop App turnd black. So I can't see anything.

    Hey everybody,
    I have a problem with my Creativ Cloud Desktop App. When I start it first I see the loading icon for about one sek. but the the whole window turns black after that. I've tried to restart the PC or also only the App but that doesn't change anything. Also on Google I can't find an answer for this Bug.
    Maybe you can help me.
    Thanks, Marion
    Update: Maybe you need this info. I'm working on Win7 64Bit

    Hi Marion,
    You can follow the article: Black Screen at Sign-in | Creative Cloud Desktop app which will help you to get the Creative Cloud desktop app Black screen issue fixed.
    Let us know if you still face any issues with this.
    Thanks,
    Ratandeep Arora

  • Creative Cloud Desktop App installer crash (Mac OSX)

    I wanted to update my existing CC Desktop App, but that didn't work out, so I uninstalled it, and tried to reinstall. But that brought me into a whole other world of pain and tears.
    Basically, when I finally worked out where I could download the .dmg (hint: if you try to download the desktop app installer through chrome on mac, you'll get the .exe), and I ran the installer, and just says this: "Downloading Creative Cloud Desktop App" and then promptly crashes, leaving no trails behind. I cleaned my mac from old logs and whatnot, did not work. I ran Creative Cloud Cleaner Tool, that just deleted all my existing CC programs so I can't even work with those anymore, but the cleaner provided nothing to let the Desktop app installer actually work.
    I have a Mid 2012 Macbook Pro "13, Mac OSX 10.9.5, 2.5 GHz i5, 8GB RAM. I've had virtually no problems with Creative Cloud, except After Effects 2014, which could never complete an update.
    I suspect I need some kind of "offline" installer for the Desktop app.

    SkyOtic if you are being offered an exe by Chrome then I would recommend reviewing your web browser settings and add-ons.  It appears that Chrome is currently identifying your computer as utilizing a Windows operating system.
    Please download and install the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.  I would strongly you recommend the use of a different web browser unless you have corrected the behavior occurring within Chrome.
    If you continue to face difficulties then I would recommend reviewing Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • My Creative Cloud desktop app installs in Danish

    My Creative Cloud desktop app installs in Danish and I don't know how to change to English.

    Hi George,
    Please launch CC desktop. At the right hand side top you will see a drop down arrow. From there select preferences. Select Apps and change the language to English.
    Regards,
    Romit Sinha

  • My installation is complete but the Creative Cloud desktop app is not launching..

    My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

    Rachaele40456162 do you receive any specific error messages?  What operating system are you using?

  • Creative Cloud Desktop App Manager still does not work - HELP?

    Using Windows 7, have Adobe subscription, cannot get the CC desktop Application Manager to work under any circumstances! This is driving me crazy, paying for the subscription, cannot update any programs, because I cannot access anything. I urgently need to finish a job where I have previously used a font I have in my typekit - but of course I cannot access the typekit so cannot get the font - this is urgent.
    Can someone please help - I have uninstalled all reference to Creative Cloud Desktop App, restarted computer, re-installed. Nothing, uninstalled everything - changed OOBE folders in both locations to _old, restarted, reinstalled, nothing. Uninstalled again, ran the CC Cleaner Tool, option 3, option1, renamed the OOBE folders, restared Windows, ran exe file again. Failes repeatedly. Comes up with a blank white space, blue wheel spins a few times then stops, and stays like that. If you click in the white space, then it just goes black!!!
    Where to now!

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

    I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt.  It either shows the Download Error prompt or it continues to just think and think and think.  All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
    All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

    You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
    Then launch Creative Cloud app and try loading Apps list 
    Still same ?
    Try below steps :
    1)
    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    2)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    3)
    Trash Adobe Creative Cloud from Applications well.
    4)
    1) Right click on Finder icon and  select "Go-ToFolder " option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater and OOBE.
    5)
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
    6)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
    7)
    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

  • Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

    Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • Creative cloud desktop app show APPD download error

    Creative Cloud desktop app show APPS 'download error' - gives the option to reload applications or contact customer service
    Reload doesn't work
    I tried uninstalling and reinstalling the app - same error
    Trouble began after I attempted to download a Bridge update which wouldn't complete

    Spent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
    Like you, it has always worked until today.
    The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
    It's a PITA, but I am used to it because my desktop CC installer has been broken since last year, so I now have two computers with broken CC installers.
    OS X Mavericks: Enable and disable the root user
    good luck

  • I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

    I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

    uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

  • Creative Cloud Desktop App Does Not Work

    Since the last updates, the Creative Cloud Desktop app no longer works.  That is, I can no longer sync files, upload files, or update apps.  Everything with the Creative Cloud Desktop App used to work fine.  I am using Windows 7, 64 Bit system. 
    The files I try to upload through the desktop app, are under 5 GB.  Some are 10 MB.  When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
    When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
    I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
    The Abobe Team, should test this product further.  I just want the community to know that this product does not always perform as expected.  Therefore, it's not always reliable.
    I would upload some screen shots, but after pressing the camera icon, the images would not insert.
    Any help would be appreciated.

    Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
    If so , follow below steps :
    Important :  Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    1)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    2)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
    3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

  • Illustrator CC2014 and Update Creative Cloud Desktop App

    Hi,
    I am using the Creative Cloud Student edition on Windows 8.1. Right now I have some problems with Illustrator and the Desktop App itself, however I absolutely need it to work right now for University. I try to explain the problem as clear as I can, I hope you can help me!
    First, the problem I have with Illustrator: I installed the newest version (CC2014) a couple of weeks ago. It all worked fine at first. After some time, when opening the application, I got a message saying it can't be opened and that I should go to the .exe file and operate it as Administrator. When I clicked okay, Illustrator opened without me doing what I was told.. This kept going on for a couple of days until now. I cannot open it anymore, a message appears saying: The localized source files for this application could not be loaded. Fix this application or reinstall. Then try again. .The problem is, I cannot fix or reinstall the application, I can't even uninstall it (It says there were problems and not everything was uninstalled..) Now I don't know what to do?
    Second, I cannot update my creative cloud desktop app. It says: Creative Cloud desktop could not be updated. Error Code: 50. I have searched for that error code, but could not find any explanation.
    I would be very happy for your help!
    Thank you in advance!

    First, to uninstall and reinstall
    -using the cleaner after uninstalling and before reinstalling may help
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Error 50 https://forums.adobe.com/thread/1432237 may help
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • The Creative Cloud Desktop App won't download

    I have the Adobe Application Manager which is where I 'installed' my programs (only Illustrator and Photoshop) at this stage. I want the 'creative cloud desktop app' as I need to access fonts to use in Illustrator. When I click on the link where I download it, it just takes me to the Application Manager again. Is creative cloud meant to be one of the apps in the application manager? Have tried to troubleshoot but cannot figure it out

    Donnacally123 for information on how to open Illustrator CC after it is installed please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.
    If you have any additional questions regarding the installation process then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • My creative cloud desktop app does not show the programmes installed

    My creative cloud desktop app does not show the programmes installed so I cant update lightroom or any other programme, have unistalled and reinstalled but no change

    Hi Roni-
    If you updated the desktop installer and the screen is blank: try this:
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    (help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

  • AAM not updating itself to Creative Cloud Desktop app

    I had the Creative Cloud desktop/toolbar app running briefly yesterday but was frustrated by having the CS6 and CC versions of various apps running side by side, so decided to uninstall everything and do a clean install.  I ran the various uninstall programs and the cleaner utility, then re-installed AAM, AI and PS as a starting point.
    AAM has not updated itself to the Creative Cloud desktop app, and if I go to the Download link for the Creative Cloud desktop app and click on Download, it just switches to the AAM app, and does nothing.
    If I look in the updates section of AAM, there are no updates for AAM itself and Creative Cloud Desktop is not an installable program in AAM either.
    Can anyone help me in either triggering AAM to update/install Creative Cloud Desktop, or provide some manual installation steps?
    Many thanks,
    Nick

    We may want to see what Nick's OS is before we go into to many details.
    Here is a quick tip though for Windows 8 and 7 64-bit users which might resolve your difficulties.
    Go to  C:\Program Files (x86)\Common Files\Adobe and rename the OOBE folder to OOBE_old
    Close and relaunch your browser
    Sign in with your Adobe ID and password to https://creative.adobe.com/products/creative-cloud
    Download the Creative Cloud app.

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