Creative Cloud Desktop App Update 1.9.1.474 sets sync folder back to default (windows)

Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
Last time this occurred I seemed to get some loss of files.
I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
This was for definite with update 1.9.1.474 of Creative Cloud Desktop (And think it was with the previous mandatory release).
Cheers,
M

Hi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown).  The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to.  If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

Similar Messages

  • (2014) Creative Cloud Desktop App updates

    I noticed in the recent Creative Cloud desktop apps the updates indicate in (2014).  Are these apps actually different than the old CC apps for Photoshop, InDesign and Illustrator or once the update takes place the old update for the app without (2014) will fall off?

    I do not know if this applies to any other Mac users, but, since this happens on my Mac (2009, so maybe that is a problem) every time the desktop app has an update, but the update will not install (ever since THE VERY DAY CC 2014 went live)
    the magic bullet seems to be —
    After getting rid of any trace of CC Desktop App
    Delete Adobe Application Manager Folder (Applications ==>Utilities Folder ==> Adobe Application Manager)
    Install new download of AAM
    Install new download of CC Desktop App.

  • Creative Cloud Desktop App Update 1.7.0.413 doesn't install, error code 89

    I am running CS6 on Windows 7 x64. The Creative Cloud updater is insisting that I run it's update to version 1.7.0.413, but it fails each time. I had a look at the file ...Temp\AdobeDownload\LBS.log, and found the message "ACC installation failed with status: 89" (full section of the log is below). I also had a look at Troubleshoot install issues with log files | CC but did not see anything there. The updater gives me only the two choices "Install Now" or "Quit", so I am dead in the water.
    Any thoughts?
    Thanks, Bruce
    07/13/14 12:45:46:360 | [INFO] |  | ACC | LBS | ETS |  |  | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
    07/13/14 12:45:46:360 | [ERROR] |  | ACC | LBS | InstallThreadProc |  |  | 3376 | ACC installation failed with status: 89
    07/13/14 12:45:46:361 | [ERROR] |  | ACC | LBS | IPCWrapper |  |  | 3376 | Error sending IPC packet to ACC: -4
    07/13/14 12:45:46:366 | [INFO] |  | ACC | LBS | ETS |  |  | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
    07/13/14 12:45:46:368 | [INFO] |  | ACC | LBS | ETS |  |  | 11484 | Waiting for the async thread to get the task completed
    07/13/14 12:45:46:371 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11088 | HTTP Request Status code 200.
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ETS |  |  | 11576 | Async thread is completed. Now exiting from function.
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 11484 | ACC installation end with exit code: 89
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 11484 | ****************Closing LBS workflow*******************
    07/13/14 12:45:46:502 | [INFO] |  | ACC | LBS | LBSUtils |  |  | 8172 | Elevated LBS exited with return value: 89
    07/13/14 12:45:46:502 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 8172 | ****************Closing LBS workflow*******************

    This is actually the full text of the LBS workflow (the beginning was omitted from the original post).
    07/13/14 12:42:40:107 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 11484 | ****************Starting LBS workflow*******************
    07/13/14 12:42:40:117 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | LBS launched in SELF-UPDATE mode
    07/13/14 12:42:40:117 | [INFO] |  | ACC | LBS | IPCWrapper |  |  | 11484 | Initializing Communication Channel with ACC with pipename: {F6EB1303-80E4-4C66-A7C5-00596AB0F809}
    07/13/14 12:42:40:342 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | ACCC System requirements check passed
    07/13/14 12:42:42:002 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 11484 | Product Sap Code not specified in the product information file
    07/13/14 12:42:42:002 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 11484 | Applet Version not specified in the product information file
    07/13/14 12:42:42:002 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 11484 | Applet ID not specified in the product information file
    07/13/14 12:42:42:002 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 11484 | Product locale not specified in the product information file
    07/13/14 12:42:42:002 | [INFO] |  | ACC | LBS | ProductInfo |  |  | 11484 | Product name not specified in the product information file
    07/13/14 12:42:42:003 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | Bootstrap LBS is successful
    07/13/14 12:42:42:013 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | Bootstrapper Lock acquired
    07/13/14 12:42:42:023 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | LBS Lock acquired
    07/13/14 12:42:45:466 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | PDM completed with error in downloading PIM with error 0
    07/13/14 12:42:45:568 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | Successfully downloaded pim at path C:\Users\Bruce\AppData\Local\Temp\{B61FBBED-59CE-46F5-9434-F97602EF8723}\CCLBS\PDIM\Adobe PIM.dll
    07/13/14 12:42:45:594 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | pim validation successful
    07/13/14 12:42:45:654 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 11484 | PIM loading is successful
    07/13/14 12:42:45:664 | [INFO] |  | ACC | LBS | InstallThreadProc |  |  | 3376 | Installing latest Adobe Creative Cloud
    07/13/14 12:42:45:722 | [INFO] |  | ACC | LBS | ETS |  |  | 3376 | Event Guid generated is: 'b1395ac2-b690-4c0c-b413-d463c2151798'
    07/13/14 12:42:45:731 | [INFO] |  | ACC | LBS | ETS |  |  | 11576 | Event with guid 'b1395ac2-b690-4c0c-b413-d463c2151798' is being sent
    07/13/14 12:42:45:735 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
    07/13/14 12:42:45:836 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 10296 | HTTP Request Status code 200.
    07/13/14 12:42:45:836 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
    07/13/14 12:43:43:832 | [INFO] |  | ACC | LBS | ETS |  |  | 3376 | Event Guid generated is: '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35'
    07/13/14 12:43:43:839 | [INFO] |  | ACC | LBS | ETS |  |  | 11576 | Event with guid '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35' is being sent
    07/13/14 12:43:43:844 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
    07/13/14 12:43:43:889 | [INFO] |  | ACC | LBS | ETS |  |  | 3376 | Event Guid generated is: '24719e9d-510a-4795-a4de-77eee3b02aca'
    07/13/14 12:43:43:944 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 10296 | HTTP Request Status code 200.
    07/13/14 12:43:43:945 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
    07/13/14 12:43:43:945 | [INFO] |  | ACC | LBS | ETS |  |  | 11576 | Event with guid '24719e9d-510a-4795-a4de-77eee3b02aca' is being sent
    07/13/14 12:43:43:951 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
    07/13/14 12:43:44:045 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 10296 | HTTP Request Status code 200.
    07/13/14 12:43:44:045 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
    07/13/14 12:43:46:123 | [INFO] |  | ACC | LBS | IPCWrapper |  |  | 3376 | Sent IPC packet to quit ACC with data: <message><name>QUIT</name></message>
    07/13/14 12:45:46:360 | [INFO] |  | ACC | LBS | ETS |  |  | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
    07/13/14 12:45:46:360 | [ERROR] |  | ACC | LBS | InstallThreadProc |  |  | 3376 | ACC installation failed with status: 89
    07/13/14 12:45:46:361 | [ERROR] |  | ACC | LBS | IPCWrapper |  |  | 3376 | Error sending IPC packet to ACC: -4
    07/13/14 12:45:46:366 | [INFO] |  | ACC | LBS | ETS |  |  | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
    07/13/14 12:45:46:368 | [INFO] |  | ACC | LBS | ETS |  |  | 11484 | Waiting for the async thread to get the task completed
    07/13/14 12:45:46:371 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11088 | HTTP Request Status code 200.
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ETS |  |  | 11576 | Async thread is completed. Now exiting from function.
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 11484 | ACC installation end with exit code: 89
    07/13/14 12:45:46:494 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 11484 | ****************Closing LBS workflow*******************
    07/13/14 12:45:46:502 | [INFO] |  | ACC | LBS | LBSUtils |  |  | 8172 | Elevated LBS exited with return value: 89
    07/13/14 12:45:46:502 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 8172 | ****************Closing LBS workflow*******************

  • Error message after creative cloud desktop app update

    Everytime updates fails and i am gettin error message: Creative desktop cloud could not be installed. tryed to uninstalled, failted too. reinstallation aswell!
    Helps help!

    Without system information and otehr details nobody can advise specifically. as a start run the cleaner tool and try again:
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • Creative cloud desktop app won't let me sign in

    The Creative Cloud desktop app hasn't worked for at least a week now on my Windows 8.1/x64 machine.  I've been trying to get Adobe Muse, but until tonight, the app only showed the creative cloud banner and a white screen.  I uninstalled and reinstalled it twice without success.  PhotoshopCC works and appears to be signed in, and I was able to sign into the website but if I try to download Muse, it just brings up the blank Creative Cloud application.
    So I signed out of Photoshop and wasn't able to sign in again -- it said my password was invalid.  So I requested the password change email, got that, followed the instructions, and it said my link had timed out and to request the password change link again.  So I did that and this time I was able to change my password.  The Creative Cloud app is still all white. 
    So I signed back in using PhotoshopCC and that finally worked.  I also signed into the website.  I killed the Creative Cloud app and restarted it.  This time, it thought for a bit and offered me a login.  But whenever I log in, it immediately says
    You've been signed out.  Please sign in to continue.
    Endless loop.
    What gives?  I see a lot of complaints and a banner on one page that says "service has been restored".  It clearly hasn't. 
    Any ideas?  Is this still an Adobe glitch?  I sure hope Adobe offers a service credit for this frustration and lack of ability to work.

    SaurabhRai_Adobe wrote:
    If it is not resolved, please contact us on 800-443-8158 to get the technical assistance.
    I've been banging my head on a hard surface way too much today.
    I don't need to call tech support, just to start banging my head all over again.
    I can honestly tell you that Tech Support does not want to hear from me right now... I'm pissed, frustrated and ready to yell at somebody over the phone about my bad day that Adobe created for me.
    Feelings Right Now Towards Adobe:    DISGRUNTLED!

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • Creative Cloud desktop app doesn't show apps/can't update

    Hello,
    I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
    I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
    I don't get any apps listed. I click on the Reload button but nothing happens.
    I have a solid internet connection.
    The error says: Download error. Please retry to try again or contact customer support.
    Any tips on how to solve this?
    Please send help asap!
    Thanks very much,
    Mabel

    Please check if these links are useful.
    Not all apps displayed for download | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
    Hope it helps you.
    Regards
    Rajshree

  • Creative Cloud Desktop App Manager never self update correctly

    I have no idea what is wrong with the Adobe Creative Cloud Desktop App Manager. I downloaded and installed it ever since I subscribed to Creative Cloud. EVERY TIME when there is an update to the Creative Cloud Desktop App Manager, it will prompt me to update which I did. However, EVERY TIME the update would fail and I would either have a broken CC Desktop App Manager or, started recently, it would prompt me to update again.
    The only solution I could find was manually uninstall CC Desktop App Manager and then reinstall it.
    Perhaps the CC Desktop App Manager is not needed?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Illustrator CC2014 and Update Creative Cloud Desktop App

    Hi,
    I am using the Creative Cloud Student edition on Windows 8.1. Right now I have some problems with Illustrator and the Desktop App itself, however I absolutely need it to work right now for University. I try to explain the problem as clear as I can, I hope you can help me!
    First, the problem I have with Illustrator: I installed the newest version (CC2014) a couple of weeks ago. It all worked fine at first. After some time, when opening the application, I got a message saying it can't be opened and that I should go to the .exe file and operate it as Administrator. When I clicked okay, Illustrator opened without me doing what I was told.. This kept going on for a couple of days until now. I cannot open it anymore, a message appears saying: The localized source files for this application could not be loaded. Fix this application or reinstall. Then try again. .The problem is, I cannot fix or reinstall the application, I can't even uninstall it (It says there were problems and not everything was uninstalled..) Now I don't know what to do?
    Second, I cannot update my creative cloud desktop app. It says: Creative Cloud desktop could not be updated. Error Code: 50. I have searched for that error code, but could not find any explanation.
    I would be very happy for your help!
    Thank you in advance!

    First, to uninstall and reinstall
    -using the cleaner after uninstalling and before reinstalling may help
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Error 50 https://forums.adobe.com/thread/1432237 may help
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Problem with Creative Cloud Desktop app since update to Windows 8.1

    Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
    Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show.  I've included a screenshot of the problem.
    I have tried uninstalling and reinstalling the desktop app, but this has not worked.  Any ideas?

    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
                   Intel HD Graphics 4000, 2112 MB
    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

    Hi
    I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
    Cheers
    Rachel

    Hi Rachel,
    You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
    Let us know if the issue still persists or not.
    Regards,
    Ratandeep Arora

  • My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. What i do?

    My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.

    Hi etges,
    Kindly check the below mentioned link and revert if problem persists.
    Link:  CC applications crashes immediately after launch
    Thanks,
    Atul Saini

  • AAM not updating itself to Creative Cloud Desktop app

    I had the Creative Cloud desktop/toolbar app running briefly yesterday but was frustrated by having the CS6 and CC versions of various apps running side by side, so decided to uninstall everything and do a clean install.  I ran the various uninstall programs and the cleaner utility, then re-installed AAM, AI and PS as a starting point.
    AAM has not updated itself to the Creative Cloud desktop app, and if I go to the Download link for the Creative Cloud desktop app and click on Download, it just switches to the AAM app, and does nothing.
    If I look in the updates section of AAM, there are no updates for AAM itself and Creative Cloud Desktop is not an installable program in AAM either.
    Can anyone help me in either triggering AAM to update/install Creative Cloud Desktop, or provide some manual installation steps?
    Many thanks,
    Nick

    We may want to see what Nick's OS is before we go into to many details.
    Here is a quick tip though for Windows 8 and 7 64-bit users which might resolve your difficulties.
    Go to  C:\Program Files (x86)\Common Files\Adobe and rename the OOBE folder to OOBE_old
    Close and relaunch your browser
    Sign in with your Adobe ID and password to https://creative.adobe.com/products/creative-cloud
    Download the Creative Cloud app.

  • Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

    Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

    Hi, Jeff.
    I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.
    Thanks for the tips.

  • Updating Creative Cloud desktop app "failed to update.(Error code: 50)"

    I'm attempting to update my Creative Cloud desktop app, but I keep getting this message "failed to update.(Error code: 50)".  Any ideas on how I can complete the update?  I'm using Win7 pro.

    Clemaster83 please try utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to update the Creative Cloud Desktop application.

Maybe you are looking for

  • What is AT&T contract?

    I have a cousin in US and I want him to buy me the iphone 4 8G AT&T with 2 years contract which cost 99$ and I wonder what are the AT&T contract that I need to do if I use it in Cambodia? Please advice thanks

  • Now that there is no more Front Row...

    is there something else to replace it? We used to watch the movies on iTunes using Front Row, now my $20 remote seems uselesss...

  • Fatal Internal Error : "LinkObj.cpp

    Hi, I currently upgraded the system from labview 8.0 to labview 8.0.1 and did a mass complile. However after doing that I am getting an error message reading "Fatal Internal Error : "LinkObj.cpp", line 587" everytime I close a particular sequence in

  • Sound not working if memory above 4 GB in win 7 64b with Creative SB X-Fi?

    I have a HP Pavilion D4760.SE PC with Creative Labs SoundBlaster X-Fi .  I have Logitec X530/5.1 speakers connected. To increase performance I added 4 Gb memory (up to 6 Gb) and reinstalled from 32 b win 7 to 64 b win 7. Everything has gone OK except

  • A new look on dreamweaver needed

    thanks