Creative Cloud desktop app won't download

I am trying to download creative cloud on new mac, and get an error message and told to contact customer support - any ideas?

Hi Dave,
You can download Creative Cloud desktop app from :http://www.adobe.com/appsmanager/
In case you face issues please try using an different browser and check.
Regards,
Rave

Similar Messages

  • The Creative Cloud Desktop App won't download

    I have the Adobe Application Manager which is where I 'installed' my programs (only Illustrator and Photoshop) at this stage. I want the 'creative cloud desktop app' as I need to access fonts to use in Illustrator. When I click on the link where I download it, it just takes me to the Application Manager again. Is creative cloud meant to be one of the apps in the application manager? Have tried to troubleshoot but cannot figure it out

    Donnacally123 for information on how to open Illustrator CC after it is installed please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.
    If you have any additional questions regarding the installation process then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Creative Cloud desktop app won't login

    Creative Cloud desktop app won't login any more keeps saying
    "Unknown Server Error -  Sign in is currently unavailable. We are unable to access your account
    Please try again later.."
    it's been like this for a week..  alll the other apps are signed in OK...
    I've reinstalled Creative Cloud app but still not working...
    imac - intel i7
    OSX 10.7.5

    Hi,
    Please try http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Thanks
    Kapil

  • The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

    I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt.  It either shows the Download Error prompt or it continues to just think and think and think.  All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
    All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

    You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
    Then launch Creative Cloud app and try loading Apps list 
    Still same ?
    Try below steps :
    1)
    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    2)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    3)
    Trash Adobe Creative Cloud from Applications well.
    4)
    1) Right click on Finder icon and  select "Go-ToFolder " option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater and OOBE.
    5)
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
    6)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
    7)
    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

  • Creative cloud desktop app show APPD download error

    Creative Cloud desktop app show APPS 'download error' - gives the option to reload applications or contact customer service
    Reload doesn't work
    I tried uninstalling and reinstalling the app - same error
    Trouble began after I attempted to download a Bridge update which wouldn't complete

    Spent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
    Like you, it has always worked until today.
    The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
    It's a PITA, but I am used to it because my desktop CC installer has been broken since last year, so I now have two computers with broken CC installers.
    OS X Mavericks: Enable and disable the root user
    good luck

  • Creative cloud desktop app won't let me sign in

    The Creative Cloud desktop app hasn't worked for at least a week now on my Windows 8.1/x64 machine.  I've been trying to get Adobe Muse, but until tonight, the app only showed the creative cloud banner and a white screen.  I uninstalled and reinstalled it twice without success.  PhotoshopCC works and appears to be signed in, and I was able to sign into the website but if I try to download Muse, it just brings up the blank Creative Cloud application.
    So I signed out of Photoshop and wasn't able to sign in again -- it said my password was invalid.  So I requested the password change email, got that, followed the instructions, and it said my link had timed out and to request the password change link again.  So I did that and this time I was able to change my password.  The Creative Cloud app is still all white. 
    So I signed back in using PhotoshopCC and that finally worked.  I also signed into the website.  I killed the Creative Cloud app and restarted it.  This time, it thought for a bit and offered me a login.  But whenever I log in, it immediately says
    You've been signed out.  Please sign in to continue.
    Endless loop.
    What gives?  I see a lot of complaints and a banner on one page that says "service has been restored".  It clearly hasn't. 
    Any ideas?  Is this still an Adobe glitch?  I sure hope Adobe offers a service credit for this frustration and lack of ability to work.

    SaurabhRai_Adobe wrote:
    If it is not resolved, please contact us on 800-443-8158 to get the technical assistance.
    I've been banging my head on a hard surface way too much today.
    I don't need to call tech support, just to start banging my head all over again.
    I can honestly tell you that Tech Support does not want to hear from me right now... I'm pissed, frustrated and ready to yell at somebody over the phone about my bad day that Adobe created for me.
    Feelings Right Now Towards Adobe:    DISGRUNTLED!

  • Creative Cloud desktop app won't sync with CS6 applications

    I am running a Windows 7 64bit machine. I had been running CS6 and CC, but had developed a wide range of problems. With the assistance of Adobe technical support I removed all Adobe software from my pc.
    My plan was to do a clean install of CS6, apply all of the updates, and then decide if I wanted to continue with the full CC subscription before installing any CC software. The initial install went fine, as did a whole bunch of upgrades. Along the way Adobe upgraded the Adobe Application Manager to the desktop Creative Cloud app.
    Within Creative Cloud it showed an update to Photoshop CS6 (something to do with a Creative Cloud version 13.1.2). So I clicked on update and got an error message and the advice to uninstall and reinstall Photoshop CS6. I followed the advice. I then started Photoshop CS6 and selected the Help -> Updates option. It launched the Adobe Application Manager and I was able to install the update. So now I think everything is good with CS6 installed and up to date, and no CC software has been installed aside from the desktop app.
    BUT when I run the Creative Cloud desktop app it still show that there is an update for Photoshop CS6! Clicking on the update button generates a message that the update failed due to a download error.
    So my problem is how do I get the CC app in sync with my actual CS6 applications?
    My second question is do I need to uninstall AAM to preclude this happening in the future (and if so, how)?

    Then it would appear the updates have been applied successfully.  You may want to try implementing solution 2 of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

  • Creative Cloud Desktop app won't install error 207; Adobe server?

    Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
    I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
    I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

    Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

  • Creative Cloud desktop app won't sync or recognise apps

    While running OSX 10.6.8 I installed CC apps. But CC desktop app needed newer OS. So I upgraded to 10.8.4 and installed CC desktop app. It prompts me to update my CS6 software (and I can't make these prompts go away) and tells me I have no apps installed. Also, file sync is non-existant and I have no "Creative Cloud Files" folder. I need to be able to sync because I have another Mac at home that I do work on. What to do?

    HI Steve633
    Do you happen to have the older Adobe Application Manager still installed? If so, then i would suggest that you uninstall the Adobe Application manager.
    I would suggest to perform the steps in Solution 1 & 2 of this help doc.
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    Then if you have not updated to the new Creative Cloud Application manager version Version 1.1.2.232 released on 9/4/2013 Then you can uninstall the older version from your system and click here to download the udpated software. https://creative.adobe.com/products/creative-cloud
    Then you should have the option for the Typekit font syncing. You can sign up for the early access to the Typkit fonts here if you have not done this already. http://blogs.adobe.com/creativecloud/file-and-typekit-font-sync-rolling-out/
    Let me know if this works for you
    Thanks
    Scott V

  • Creative Cloud desktop app won't launch

    I have downloaded the CC desktop app from the Adobe website and everything seems to install without a problem. However, when I double-click to launch the app or try to load it from the start menu the egg-timer appears for a little while but nothing loads.
    Any suggestions?
    I am using Windows 7 with Service Pack 1 installed

    App doesn't open | Progress wheel spins continually
    https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

  • CC apps only have try button in Creative Cloud desktop app

    I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
    I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
    I'm using OS10.8.4

    Jodi I am showing 4 successful activation requests from yesterday.  If you are continuing to experience difficulties then I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

  • Why is it so hard to find the download link for the Creative Cloud desktop app?

    So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
    When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
    I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:
    http://www.adobe.com/creativecloud/catalog/desktop.html
    Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
    So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

    Same with me here is the link I found and used
    https://creative.adobe.com/products/download/creative-cloud?version=2.0

  • Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

    Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • Creative Cloud Desktop App Shows Download Error

    I installed the Adobe Creative Cloud desktop app.  When I click Install Adobe Apps I get an error message that says, "Download Error.  Press Retry to try again or contact customer support."  Pressing the Reload Applications button just repeats the same error.  I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes.  No error code number is given.
    I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
    Any ideas?

    Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
    Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

    I am using a mac
    I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
    I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
    Please help!!!! I need to complete a school assignment

    Brittney2_lee from your post it sounds like you are receiving a variety of download errors.  You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

Maybe you are looking for