Creative Cloud FAQ clarity

I'm looking for clarity about this FAQ:
"Do I have to save my files to the storage space on Creative Cloud?
No — just sync what you want. You can save every file to your desktop and choose which ones you sync to Creative Cloud."
DOES this mean you have to save content to the desktop or can it be saved anywhere?

Can be saved anywhere. Same as the traditional versions.
Desktop is just an example in that FAQ response.
What we don't yet have is the Creative Cloud Connect component which will sync local files to the Cloud. Don't yet know if that will have any limitations on where local files are stored.

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Wow, why does Creative Cloud suck so bad?   Why are there no FAQs in the Creative Cloud FAQ?

I am new to Creative Cloud.   I found some PSD event poster templates on line and I would like to be able to download some of these templates to create event posters.   I have modest goals.
1) I found a link on the Adobe site for $9.99 monthly fee for photoshop + lightroom.   ok, seems reasonable to spend $10 for a month to see how it goes, I think
2) Once I get my CC account set up, there is no upgrade option or the $10 / month deal... only options are more expensive than $10 / month... but I can try it free for some time... ok I'll do that. Hopefully, I will be able to do what I want to do with the free services?
3) Install create cloud app on my computer
4) click on install photoshop...   after 20 minutes only 3% downloaded.   darn!   Looks like I am not going to be creating any flyers tonight!
5)   Is there something wrong?   Maybe I have done something stupid (I mean besides signing up for CC)... lemme check the Creative Cloud FAQ.   Oh!   There are no questions in the Creative Cloud FAQ.   Excellent...
It takes a special kind of talent to transform a potential customer who knows nothing about a product and turn that customer into a hater in one evening.
I just want to say congrats!

That's the page from which I started this troubled journey. I clicked on "purchase" and since I didn't have an account yet, it took me off to some other page to create an account, verify my email and all of that and then finally to a blank page... seemed like there was some delay from the time I created the account until the account became useable.   In the meantime I was continuously directed to a blank page every time I tried to log in.   After some time I was able to look at upgrade options, but the $10 offer was not one of my options.   Now, if I go back to the original page which had the $10 option and click on purchase, it seems like it is giving me the option to purchase.   The whole process seems very poorly designed and poorly executed.   Does the software work any better?
In any case, what I am looking to do is download some of the cheap or low cost event poster templates on the internet and edit them to create my own event posters.    I am not sure which Adobe application I need to do this.
Here is an example of the template
thanks,
David

Adobe Creative CloudについてのFAQ

「こんな事はできるの？」「こういうときは？」というAdobe Creative Cloud についての疑問にお答えしている問答集です。
Adobe Creative Cloud FAQ
http://www.adobe.com/jp/products/creativecloud/faq.html?sdid=JSZVM
かなり読み応えがあります。
Adobe Creative Cloud メンバーシップに関してよくあるお問い合わせ
http://kb2.adobe.com/jp/cps/935/cpsid_93577.html?sdid=JSZVM

Creative Cloudのウェブには１GBまで、Creative Cloud Connectionには５GBまでという、アップロードできるサイズに制限があります。
何らかの形で警告が出すことが出来れば良いのですが、
現状ではこれを超えてアップロードすると予期せぬエラーが発生することが多いようです。
ご迷惑をおかけして申し訳ありません。
Creative Cloud Connection FAQ
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_74925
日本語の文書も今後公開していく予定です。
引き続き不明な点がありましたらおしらせください！

Creative Cloud FAQ link on forum page is broken

Adobe Creative Cloud
The first link under Communities points an empty page
Creative Cloud FAQ
Should it point here instead?
Adobe Creative Cloud – FAQ

first try, http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
if that doesn't help:
    Un-install Photoshop CC.
    Un-install Adobe CC.
    Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
    Go to: C:\ProgramData\Adobe and find SLStore and delete it.
    Restart.
    Install Adobe CC.
    Install Photoshop.
    Restart.
and:
App doesn't open | Progress wheel spins continually
and you can always install without the desktop app:
if you follow all 7 steps you can directly download a trial here: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Contradiction in Creative Cloud FAQ

The CC FAQ has contradictory statements about how long you can remain on a particular software version after an upgrade is released. Which is the correct answer: 1 year or for the life of the subscription? Will you be amending the FAQ?
When an upgrade to a desktop application becomes available in Creative Cloud, am I required to install it?
No. You are not required to install any new version of the desktop software available in your membership. You also have flexibility on when you install an upgrade, if you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.
As a Creative Cloud member, am I required to install an upgrade to a desktop application when it becomes available?
No. You are not required to install any new version of the desktop applications available in Creative Cloud. You can continue using your current version of the product as long as you have an active membership. You have flexibility on when you install a new release to take advantage of new product features, if you choose to do so.

This is the correct answer
As a Creative Cloud member, am I required to install an upgrade to a desktop application when it becomes available?
No. You are not required to install any new version of the desktop applications available in Creative Cloud. You can continue using your current version of the product as long as you have an active membership. You have flexibility on when you install a new release to take advantage of new product features, if you choose to do so.
Thanks
Bev

How many times can a team member install Creative Cloud for teams ?

How many times can a team member install Creative Cloud for teams ?
Is it possible for one team member to install it for example on a portable mac and a desktop pc at the same time?

From the Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html under the Purchasing and getting started section:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

Creative Cloud - restricting use of older versions and forcing use of latest versions - NO THANKS!

I am a long-time customer of Adobe Products. I have a unique roll as a Graphics management position, while also functioning as our company's IT administrator. At home, for messing around, sure, creative cloud could be usable, however, in my fairly demanding work environment, we encounter issues like OSX compatibility, occasionally needing to work from a PC, opening files from 2005, and relying on a specific workflows our business has built on foundations like Distiller PDF workflows etc. When you force upgrades to newer versions, you dissuade us from being interested in the Creative Cloud platform. It's really a shame, because small businesses like ours would benefit a lot from a neccesary "subscription" so the newest adobe products are always available, where otherwise, convincing our company owner that a fairly pricey upgrade is neccesary because of a given set of features. If the features aren't something the owner sees as a neccesity, there is really no reason for us to upgrade, so we drag things out. For example, we are still on CS3 right now, and we will be making the jump to CS6 out of neccesity (CS3 will not allow us to edit old pagemaker files that have suddenly become our responsibility without crashing, where the CS6 trial handled it wonderfully).
The creative cloud is a nice thought that would overcome a lot of 'upgrade' obsticles in the long-term for those of us in the small-business venture, but the version restrictions are too harsh. In the accounting world there is a general rule that you can expunge data older than 7 years old, but if you get rid of that data before those 7 years are up you often find yourself in trouble. Software is often the same way when you work with such a wide-array of tools as the adobe creative suite provides. We essentially end up with what equates to a giant database of images, videos, and other files of misc origin and formats that we need a way to manage. If we encounter problems (Much like I did recently where CS3 would not open the pagemaker files) and know we can count on another version of that same software (CS6, in this case) to open those same files, then why would you ever want to take those options away from a customer? We will be paying the same fee regardless of what old versions we use, and while in the scenerio I give, the newer version of the software is the resolution to the problem, there is an equal liklihood of encountering a scenerio where the newer software wont allow me to open a file, but the older version will.
I just don't understand, what's the harm? You don't need to "support" those old versions, but they should ALWAYS be available for download and use on systems that can use them, ESPECIALLY in the style of environment you are offering where the old versions won't appeal to everyone, so it won't waste bandwidth or require a tremendous ammount of storage & serving on your part.
What gives adobe? I want Creative Cloud to succeed as much as you! But I need it to work for me!

Hi Fujilives,
I copied this from the Creative Cloud FAQ
Q:I am a Creative Cloud member using the CS6 applications included in my membership. Will I lose access to CS6 when CS7 becomes available in Creative Cloud? A: No, if you have downloaded and installed the CS6 versions of the applications, you will continue to have access to them without interruption as long as your membership remains active. When the CS7 versions become available, you will have up to a year to download and install them and they will run on your machine along with CS6 versions.
So we are planning to give users access to and the ability to use the versions they started with even after new versions come out (you don't have to upgrade) but it wasn't possible to include access to older versions with the launch of this product (that I'm aware of). But I understand the need for some users to have access to older verisons based on your explanation. I'll pass along your feedback.
-Dave

Unable to sign in to Creative Cloud for Desktops

Can anybody please help me identify the requirements to be able to sign in to Creative Cloud for Desktops?
We are supposed to deploy CC within our organization but our desktop security environment apparently prohibits to launch CC for Desktops.
- Windows 7 Professional 64bit
- Internet connection via proxy with PAC file
- CC for Teams
- CC for Desktops version 1.9.0.465
- valid Adobe ID (works in unprotected environment)
- no firewall rules block port 443
- went through all the documentation available on the net, including
http://helpx.adobe.com/creative-cloud/faq.html#how-works
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
http://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html#Site/Port%20in formation%20used%20by%20Creative%20Cloud%20for%20teams%20and%20Creative%20Cloud%20for%20en terprise%20%C2%A0
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
https://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html
and the links inside
Grateful for any help,
Gerald

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Disable access to the cloud storage feature for Creative Cloud for Teams?

Is it possible to disable access to Creative Cloud Files when using Creative Cloud software for Teams/Volume Licensing customers? We're considering moving to Creative Cloud subscriptsions instead of traditional licensing and the ability to turn this feature off would be the easiest way to comply with our company's security requirments.
Thanks.

BrickyB, This is what the Creative Cloud FAQ says,
My organization wants to block access to certain services, such as storage and access to community features, available through Creative Cloud. Is this possible?
Yes, your IT administrators can block users from accessing the online services. The online services and their URLs are listed here.
As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.
Check this for more details.
http://www.adobe.com/products/creativecloud/faq.html

Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
So what I need to know is, HOW? I don't want to cancel and then get charged.
Do I really have to sit on the phone and wait to talk to a customer service representative?
PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.

You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
From the Account management section:
How do I cancel my one-year membership?
To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

Few Questions on the Creative Cloud

I have read that the Creative Cloud Connection will be released within the next few weeks which is great. I have a few questions about file uploading and the Creative Cloud Connection program.
I have a folder which I will upload. The contents of that folder will be updated periodically locally. I want to the files in that folder to stay up to date between my desktop and laptop. Will the Creative Cloud Connection program be able to do that?
If a file is changed that is already in the cloud will the program recognize the change and keep the cloud up-to-date?
I guess a little more information about exactly what the Creative Cloud Connection program will do would be nice.
On the topic of storage will I be able to upgrade from the standard 20 gb of storage that is available when/if needed? And how much will that be?
One other question:
When will Lightroom 4 be available via CC and why is it not available since it has been released?

Creative Cloud Connection will keep files between your desktop and the website in sync. You will be able to add, edit and delete files from either end and see the changes reflected in both.
To see the the Creative Cloud Connection in action you can watch this video from Adobe evangelist Paul Trani http://tv.adobe.com/watch/adobe-creative-suite-6-creative-cloud-launch-week/adobe-creative -cloud-tour-/.
There will be a way to get more than 20 GB of storage. The Adobe Creative Cloud FAQ http://www.adobe.com/products/creativecloud/faq.html has a question and answer about this near the bottom:
Can I buy additional Creative Cloud storage?
Additional storage will be available for purchase later in 2012. If you have reached your storage limit, contact Adobe Customer Service.
Lightroom 4 will be available in a few weeks. Jeff Veen has also tweeted this https://twitter.com/#!/veen/status/200810541550288896. More from Jeff on what is coming to the Adobe Creative Cloud here in his Adobe blog http://blogs.adobe.com/creativecloud/coming-soon-to-creative-cloud/.

How many users can be on creative cloud

How many users can be on creative cloud

Hi,
With each subscription you are allowed to download on two different machines, but you cannot use the apps at the same time. So, in short the answer is just 1 person per Creative Cloud subscription.
"Adobe has moved to identity-based licensing with a technology that will not support multiple same-product subscriptions, so you can only buy one membership per Adobe ID. If you need two subscriptions to Creative Cloud, you will need to purchase each subscription with a unique Adobe ID.
When you install your software, you will be required to enter the same Adobe ID that you used when purchasing your membership, for the following reasons:
- To help ensure that the person who subscribed is the same person who is installing the software
- To enable Adobe to send you important account information in the event your subscription is about to expire or cannot be charged to your credit card"
Information is from the Creative Cloud FAQ
Michael

Can I use Adobe Creative Cloud on two different computers?

Adobe is nuts!!!
What more can I say about this?
OK, how bout this? Can I transfer activation from my laptop to the IMac?
Come on guys be as creative as your programers.

R.mack001 moving this to a separate discussion. Please see the following in regards to your question about transfering activation from your laptop to your iMac.
Can I use the software I download from Creative Cloud on multiple computers?
Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
R.mack001 you can find more information in our Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html#how-works. I would recommend reviewing this resource as it covers most common questions regarding the Creative Cloud.

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Thank you Sheena!!
Guy
Op 2-jan.-2015, om 12:16 heeft Sheena Kaul <[email protected]> het volgende geschreven:
Can I use my creative cloud account at the same time for my iMac and my MacBook?
created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/7059158#7059158>
Hi Guy Heyligen,
Absolutely. You can use the creative cloud account on two machines.
You may also refer to the link below:
Creative Cloud Help | Creative Cloud / Common Questions <http://helpx.adobe.com/creative-cloud/faq.html>
Regards,
Sheena
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How many computers can I have my Creative Cloud on?

Hello, I just have a question. Since I use my Adobe programs for school and business. I have a Macbook Pro and an iMac that I have the creative cloud synced too. Im getting another Macbook Pro and was wondering if Id be able to sync that laptop with my programs too?

Hello,
Adobe has this given these hints:
http://helpx.adobe.com/creative-cloud/faq.html >>> Can I use the software I download from Creative Cloud on more than one machine? >>> Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use (General-terms) for more information. Learn how to deactivate (Activation & Deactivation Help) a Creative Cloud license on a machine.
Moreover I quoute Preran: The Adobe ID is used for the activation process. Previously you could activate only on two instances of the same OS. That restriction has been removed. Also, if you log into a third computer on which you have installed CC, you are automatically logged out of one of the previous computers where you have logged in. (Re: With Flash CC can I install it on both my PC and Mac?)
If still necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

Creative Cloud FAQ clarity

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