Creative Cloud for Teams. I can not remove a user

Question

I am helping a friend who has bought Creative Cloud for Teams. I am myself a team admin for a company and that's why she asked me to help out.
She has only one user on the team right now, her self. She is also the admin.
Different User and Pass for each.
Anniversary date is in July 2015.
Trouble started four weeks ago in the beginning of October.
The iMac was on System 10.7 but I updated to 10.10 when trying to solve the matter.
I cleaned everything Adobe, using Adobe Cleaner and manually inside out, preferences, Libraries, Applications, Utilities…
Installed again the Creative Cloud and started with Photoshop to try out once again.
When she is logged into the Admin Console / Manage Team it shows very clearly that the User is Active.
When she tries to open any CC application there is a message saying that the account has expired.
When trying to remove the User, it is not possible and there is a yellow sticker saying: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support."
The User can not use any of the CC applications and the only option now is to run a 30 days trial on the admins Adobe ID while we try solve this matter.
Is anything of this familiar to anyone? Any suggestions?

Answer 1

Oh, sorry…
The problem was partly that the owner of the license should have assigned the first (and only) seat to the admin, herself, the buyer,
Instead she assigned it to herself under another Adobe ID. She says she was told to do it this way but reading the instructions from Adobe says you should start by assigning the first seat to yourself/the admin.
But that should not have caused such dramatic problems where she was not able to delete the user and correct it. Also the license for the assigned user expired – strangely after 5 months of use. There was something that happened at Adobe that made this stick and the problem had to be solved by them.
In the meantime I made the admin a trial for 30 days and the problem was solved within that time and everything is fine now.
Lesson learned: If one is buying a Team version, one should always assign the first seat to the admin – as the instructions says.