Creative Cloud for Teams - second computer will only install as trial version

Hi there
My company purchased Creative Cloud for Teams. I use a Mac at work and have installed it without any problems there. However at home i use a PC (Windows 7) and i have tried several times to sign into my Creative Cloud account and download programs so i can work at home but each time it will only load the programs as trial versions.
I have tried several troubleshooting options with no luck:
Clicked sign in on the trial window - but it just asks me for a serial number which i obviously dont have.
I asked my work IT dept to delete and resend my seat invitation which they did but it didnt fix the issue.
I asked my work IT dept to check with the reseller we bought Creative Cloud for Teams from whether there were any restrictions or settings which wont allow to install on a second computer but they said it should be fine.
My team mates at work have installed it on their home Macs without a problem, it seems to be only a PC issue.
I have had CS6 on my computer previously but uninstalled it all in case this was causing the conflict - but it didnt fix the CC issue.
I have uninstalled and used the Adobe Cleaner tool, then reinstalled but this didnt work - the trial days still kept counting down.
I uninstalled again, used a Registery cleaning tool (cleaned registery, temp files, browser temp files etc), used the Adobe Cleaner tool (just to make it extra clean), and removed all traces of Adobe from my machine. I reinstalled Creative Cloud Application manager, installed Acrobat to try it out. This time the trial days have gone back to 30 (rather than zero). I clicked on the "sign in" button, it signs me in but still asks for a serial number.
I tried contacting Adobe via the chat channel but was told after some time that i would need to speak to Tech Support. My dealings with Adobe Tech Support in the past haven't been the most fruitful, so i thought i would ask the forum as my last desperate attempt to solve this problem.
Any and all suggestions welcome.
Thanks!

Hi,
Reset the hosts file:
Windows
Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Mac OS
Log in as an administrator to edit the hosts file in Mac OS.
In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Regards,
Romit Sinha

Similar Messages

  • Creative Cloud for Teams user account can't download non trial versions of programs

    Hi we're trying to set up our team to switch to Creative Cloud, but on user accounts when they get invited to a team and sign in, they end up only able to access trial versions of the programs. What's up with that? how do I fix this?/
    We just paid 3 grand to not have full access.... what the heck?

    Hi there,
    Did you get it sorted out? It looks like the accounts associated with your team have been activated, normally signing in is all that is required (sometimes using the "License this software" option).
    - Dave

  • Problems with Creative Cloud for teams.

    I have a membership of 'Creative Cloud for teams' I've made the install for Photoshop and Illustrator but when I start'em they ask me for a serial number otherwise I'm starting with free trial, why?

    Hi Boncker,
    I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
    Please do let us know if that worked for you or not .
    Cheers,
    Kartikay Sharma

  • Creative Cloud for Teams - Trial only Software on Second Machine

    I recently purchased Creative Cloud for Teams for my office.  Currently there is only one license, I am the licensed user as well as the Team Administrator.  I may be wrong, but I thought that my license allows for me to install apps on two machines, but any app I try to add to my second machine is always in Trial mode and prompts me to either buy a new Cloud membership or enter a serial number.
    I tried deleting myself as the user, re-sending the invitation to join the CC for teams, clicked the link in my email to accept and set up Creative Cloud Desktop on my second machine, made sure I was signed in to the account and tried to download Photoshop, Lightroom, and Muse, but can't get them out of trial mode.  I tried updating the apps, and I also uninstalled them completely, signed out of Creative Cloud, cleaned my browser cache, signed bask in and reinstalled the software, no luck.  I'm still prompted for serial numbers on my second machine. 
    Am I doing something wrong?
    Thanks!

    Okay, so now I'm back to being able to use CC for Teams on my work machine, but not my home one, even after the billing issue was fixed.  My subscription is active and is paid up to date, but nothing will get rid of the trial mode in all the apps on the second machine.  I'm the administrator for the Team account, we have one license currently and it is assigned to me using the same Adobe ID and password.  I tried removing myself from the license and inviting myself to join CC for Teams again, opened the email on my second machine and accepted the invite, and downloaded the CC desktop app on the second machine... all apps still download as tirals.  Uninstalled CC and all apps, reinstalled, ntohing.  Went back to my work machien, signed out of CC completely, signed in on the second machien.... same thing, all trial software, always prompted for serial numbers even after I sign in. 

  • Can I run my creative cloud for teams on more than one computer?

    Can I run my creative cloud for teams on more than one computer?

    Hi Nick,
    We would like to inform you that you can install and activate the subscription on 2 machines, however, you cannot use both of them at the same time.
    Kindly check the point 1.1 from the below mentioned link.
    http://wwwimages.adobe.com/content/dam/Adobe/en/legal/servicetou/Software_Terms-en_US-2015 0407_2200.pdf
    Thanks,
    Atul Saini

  • Licensing and costs for Creative Cloud for teams on small company

    Hello,
    I have a few questions regarding the teams solution.  They  are:
    1- Is the license by user or by computer?
    2- What is the actual cost of Creative Cloud for Teams ( small companies with less than 100 employees).  In some sections it states monthly cost of 69,99€ while others state 49,99€.
    3- Assuming the monthly cost of 69,99€ does this cost covers all products listed ( ilustrator, photoshop, dreamweaver, premiere,...) for a single user or  is that the cost per user and per product?
    4- How long do I have to keep the contract? Only 1 year?  If I want to cancel when should I communicate? or I just need to set on the console 0 users?
    5 - Assuming I have only one creative user can the admin console be installed in a different machine (e.g. network admin) without the need of an extra license? 
    6 - If I acquire 1 license and decide to drop it 1 year and 1 month after will I pay 1 year plus that month or do I need to pay the 2 years?
    Thanks for your feedback,
    Regards,
    Pedro

    Hello,
    I have a few questions regarding the teams solution.  They  are:
    1- Is the license by user or by computer?
    2- What is the actual cost of Creative Cloud for Teams ( small companies with less than 100 employees).  In some sections it states monthly cost of 69,99€ while others state 49,99€.
    3- Assuming the monthly cost of 69,99€ does this cost covers all products listed ( ilustrator, photoshop, dreamweaver, premiere,...) for a single user or  is that the cost per user and per product?
    4- How long do I have to keep the contract? Only 1 year?  If I want to cancel when should I communicate? or I just need to set on the console 0 users?
    5 - Assuming I have only one creative user can the admin console be installed in a different machine (e.g. network admin) without the need of an extra license? 
    6 - If I acquire 1 license and decide to drop it 1 year and 1 month after will I pay 1 year plus that month or do I need to pay the 2 years?
    Thanks for your feedback,
    Regards,
    Pedro

  • Creative Cloud for Teams, 6 users, files on server, want them on cloud..

    At my company we have 6 creative cloud for teams users and a server that we use to put all of our files on, i want to have all of those files sync to the cloud so we can all access them and they stay in sync with the server that they are all on. would i need to install creative cloud on the server (its a mac mini server) and sync it that way? i would need to take up an install and log in for the server computer correct? most of my team already uses their 2 installs on a mac pro tower and then on their macbook pros for when they telework or are onsite somewhere... just wondering what my process should be for getting our files on the server synced with the cloud for our team.. thanks!
    -calvin

    The feature you want is not available yet. Currently there is only individual file sharing, so one file at a time. Folder sharing is coming. You will then be able to share folders with specific individuals. We do not have a date for when this feature will be available.

  • Sharing files with Creative cloud for teams

    HI,
    I am looking at getting creative cloud for teams, but I want to keep our existing CS suite users who are already on maintenance plans.
    Can I share files on the creative cloud  between these two types of users?
    Does Adobe Bridge see these files ?
    Is there any way of doing version control ?
    We are also worried about this
    "If a team member leaves the company, what happens to their files stored in Creative Cloud?
    The IP is associated with the individual, not the company. The individual will have a 90-day grace period to delete their files."
    Also we are in Australia and we are concerned about the speed. Can anyone advise what the speed is like ?
    rgds Renovator

    Anyone who signs up for the Creative Cloud can share files. You do not need to be a Creative Cloud member to view a shared file, only to do the sharing.
    Adobe Bridge does not see the files unless you use Creative Cloud Connection to sync the files to your local computer.
    There is no version control yet. It is on our road map.
    Being in Australia should not be an issue, but I will let other customers from Australia comment.

  • Issues with Creative Cloud for teams deployment workflow

    The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
    First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
    [Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
    Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
    Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
    Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
    Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
    It can be installed from command line by:
    Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
    Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
    Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

    Hi Boncker,
    I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
    Please do let us know if that worked for you or not .
    Cheers,
    Kartikay Sharma

  • How many times can a team member install Creative Cloud for teams ?

    How many times can a team member install Creative Cloud for teams ?
    Is it possible for one team member to install it for example on a portable mac and a desktop pc at the same time?

    From the Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html under the Purchasing and getting started section:
    On how many computers can I install the software I download from Creative Cloud?
    You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

  • How to license Acrobat Pro as a single product in Creative Cloud for teams.

    We're just starting with Creative Cloud for teams and I have a question about purchasing it.
    We seem to have the option to either add all the products or to license for a single product.
    Since a lot of our users are only using Acrobat Pro we'd like to license only that, but when we add a single product license in our team Acrobat Pro is not in the list of applications.
    Any idea why?

    Hi,
    No way to remove it yourself,you must contact the customer service and normally they will remove it without any problem .

  • Hello, we have both Creative Cloud and Creative Cloud for teams. Can you help me with the difference and if i need to have both?

    Hello, we have both Creative Cloud membership and Creative Cloud for team. Can you help me with the difference and if i need to have both? We have 9 employees that are using it. Just not sure if i'm paying for something i don't need.
    Thank you

    Please refer to Creative Cloud Help | Creative Cloud / Common Questions
    CC is for retail use with 20 GB of storage space, CCT is where number of seats are purchased & assigned by one program admin where each seat gets 100GB of storage space.
    You can not have both the CC & team in one account as it will only provide you added storage space of 120 GB but you can activate the CC any of them or either of them twice as CC is based on Adobe ID.
    Regards
    Rajshree

  • Creative Cloud for Teams and Single Apps

    Dear Adobe,
    I am an IT manager with a company that had 29 licenses of CS6, we now have Creative Cloud for teams, which is great. 
    However, Part of my company (the accounts side of things) only need Adobe Acrobat. 
    Why... WHY?  Can't I have 30 single app licenses for these users under the same account?  I got a call from your offshore licensing group and the woman who I talked to didn't seem to understand what I need. 
    I need the ability to give the entire creative cloud to some of my users.
    but for the rest, I need to be able to only roll out Acrobat...
    Thanks for the help

    I am in the same situation. I do the design work for my clients they look at and markup PDF files. They have their own software. To add them to the team cost me $70.00 a month, 22 of them would cost a lot of money.
    After setting up the first system Adobe took away file syncing the day after we had it setup. And team members were not able to see one another's files. Asking for a refund they transfer us to the special billing department for teams, then the line goes dead. I am guessing that my request for refunds is falling on deaf ears.
    Our solution was to acquire our own Cloud hosting server $299.00 a year and $22,000 (there are cheaper) for the Cloud Server. We will have save the Adobe solution costs within the first year.

  • Can I use the same email address for multiple seats in Creative Cloud for Teams?

    Can I use the same email address for multiple seats in Creative Cloud for Teams?

    No. http://www.adobe.com/products/creativecloud/faq.html
    Can I buy more than one membership to an individual offering of Creative Cloud? 
    No, Adobe has moved to identity-based licensing with a technology that will not support multiple same-product licenses, so you can buy only one membership per Adobe ID. If you need two Creative Cloud memberships, you will need to purchase each with a unique Adobe ID. You can also purchase a Creative Cloud for teams membership, which allows you to purchase and manage multiple seats under one account.

  • Hello I would like to install copy of creative cloud to my second computer. Please advice how to do it?

    Hello
    I would like to install copy of creative cloud to my second computer.
    Please advice how to do it?

    Hi,
    You can install the cc on the second computer from creative.adobe.com.
    on the website you can search for creative cloud app and you will be able to install the desktop app.
    Thank You
    Arjun

Maybe you are looking for

  • How to use the G/L Accounts, COA and related transactions from the SDK?

    Hi all Where can I find more documentation or examples on how to manipulate the G/L Accounts?  Does SAP makes journal entries automatically from an User Defined Table, Form or Field? If I indicate an account to my table, how does the amounts entered

  • Third party tools

    What are the pros and cons for using 3rd party (partners) templates to develop Forms 6i applications. I am concerned with future upgrades of Oracle forms that might render the 3rd party templates obsolete. I experienced that problem using other GUI t

  • After effects preview is greyed out

    I saved my AE file correctly and closed the program. Now, when I reopen the file, I can see everything was saved yet the preview will not work. I can do everything else except preview it, I cannot even see the footage at all. What can I do, what is t

  • Con Premiere  CC: 2014 e matrox versione 7.7 (build 2005) per  Windows, non Riesco avere il monitoraggio esterno.

    Con Premiere  CC: 2014 e matrox versione 7.7 (build 2005) per  Windows, non Riesco avere il monitoraggio esterno. Ho Controllato nelle cartelle Plugin di premiere e non vedo Nessun riferimento a Matrox. Ho già disinstallato e reinstallato i driver di

  • Error when including slidingpanels within tabbed pages

    I have written a page with sliding panels. I have a site with tabbed panels. When I merge the 2 lots of code it works perfectly in mozilla and Google chrome but not in IE8. The page is http://www.teak.com/les/wholeproduct.htm I have tried moving thin