Creative Cloud - Illustrator and Application Manager

I have purchased an anuual subsrciption to Creative Cloud. I alreayd have Photoshop installed and that appears to be working. In trying to install other programs for use such as Illustrator, I am getting an error message when Application Manager launches. See images of the messages below.

Genuine Verification failure downloading or installing
Error 1321 or 1309
And in case of doubt simply run these and start from scratch:
Acrobat Cleaner Tool
Creative Suite Cleaner Tool
Mylenium

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Mac creative cloud client and application manager hang up

I have tried several times to download lightroom using my creative cloud account and each time, the computer attempts to open the creative cloud client and/or the application manager program which proceeded to attempt to open, to no avail.

I have the same problem in Windows.
Application manager starts the download then says download corrupt try again later.
Trying latter doesn't help.
I also cant download the trial version of Lightroom direct from Adobe to try and install it without application manager. The trial download link doesn't work.

Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!

>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor"

I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
Please anyone help me.
Thanks

Error "Installer Failed to Initialize" | Install desktop application | Windows

I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinsta

I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinstall Illustrator CC?

Have you already used the Cleaner Tool?
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Can I get product key for older versions of Illustrator with Creative Cloud Student and Teacher edition

I have purchased the Creative Cloud Student and Teacher edition and I now need to install illustrator on Windows Vista. All the new versions are not available for Vista. I have managed to find older versions for download but it is asking me for a product key. Is it possible to get the product keys for older version with Creative Cloud Student and Teacher edition?

You cannot purchase older versions of Adobe software thru Adobe. If you have a full subscription you can acquire the CS6 version thru that. I have had CS6 running on a Vista system for years without problems.
Download previous versions of Adobe Creative applications -
http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html

I've had creative cloud installed and subscribed for more than a year. Recently I started getting problems and couldn't launch PS. This evening while trying to fix the problem I've managed to do something and now I can't launch either LR or PS. I get an e

I've had creative cloud installed and subscribed for more than a year. Recently I started getting problems and couldn't launch PS. This evening while trying to fix the problem I've managed to do something and now I can't launch either LR or PS. I get an error message about verifying my subscription when I click and get my subscription verified it ays "OK" and I clock to to application and then it jumps back to verification needed - and so it goes on and on and on and..

Here are two other examples of this happening..
I expected more from Apple.
https://discussions.apple.com/thread/6919109
https://discussions.apple.com/thread/6683814

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Can I use Creative Cloud Teacher and Student tpo publich websites and applications for business purposes?

Hi,
I am thinking about purchasing the monthly discounted Student and Teacher Edition of Creative Cloud. I am currently a student at the Open University. I am concerned that with this edition I may not be able to use CC to develop and sell website and applications.
I have not yet set up a business but will aim to do so in the first quarter of 2015.
Any info you have would be great.
Thanks
Josh

Hi There,
If you purchase Creative Cloud Student and Teachers edition from Adobe.com, would get business catalyst(Web hosting services) as well.
Please find more information around Creative Cloud Student and Teachers edition and business catalyst(Web hosting services).
Services included in Creative Cloud Student and Teachers edition.
Business website hosting | Adobe Web Hosting free trial
support:Business Catalyst
general terms: General-terms
Thanks,
Atul Saini

Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.

Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.

Lelisa it is only necessary to connect to the internet periodically to receive updates and validate your membership. If you have an annual membership you can be offline for up to 99 days. You can find additional details at Activation & Deactivation Help.
I would also recommend reviewing Creative Cloud Help | Install, update, or uninstall apps which discusses adjusting the installation language.

Hello Creative Cloud Illustrator Community. Help Please! This is with regard to compound paths and transparencies. I have set some type on a circle and then created outlines. I then placed the outlined type on a black stroked ring which I then selected "o

Hello Creative Cloud Illustrator Community:
Help Please!
This is with regard to creating a compound path:
I have set some white type on a circle and then created outlines. I then placed the outlined type on a black stroked ring which I then selected "outlined stroke." I then put both "outlined" graphical elements on a separate solid bkg. (all 3 are on the same layer). Lastly, I then selected the top two elements and went to "make" a "compound path" (because I want the type to be the "holes" so I can see through to the background). However, the only effect I get is the white outlined type turning black (the same color as the black ring). What am i doing wrong? I can achieve the desired result with simple boxes but it won't work with a circular type path, a stroked ring and a solid bkg.
Any help on this would be greatly appreciated!
Thank You!

Thanks for the response Jacob.
Unfortunately, I tried your suggestion with no success. BTW, minus front is now Subtract. Apparently, by clicking option>subtract, it works in the same way as minus front. I tried this to no avail.
Let me reiterate please.
I have 3 graphic elements-all on the same layer:
1. Background: Gold circle with a fill and no stroke.
2. Middle: Black ring (Stroked) inside gold background circle.
3. Top: White copy set on a circular type path and placed directly on top of middle black ring.
Both the middle black ring and top type path HAVE BEEN CONVERTED TO OUTLINES.
LASTLY, I select the Middle and Top, go to Compound Paths and choose "Make" and my white copy turns to black. Wrong!
WHAT I WANT TO HAPPEN: I want the white copy to become HOLES, so the GOLD background shows through.
Any solutions would be very much appreciated!

I already paid Creative Cloud Student and Teacher edition (one-year), but my illustrator CC still shows "trial expired".

I already paid Creative Cloud Student and Teacher edition (one-year), but my illustrator CC still shows "trial expired".

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

Uninstalled Creative Cloud app and several applications, now can't install package

I am our CC for Teams administrator. An employee had Creative Cloud app and several applications already installed on Mac workstation. I uninstalled those applications, and I'm trying to install the custom package I created, but it appears the installer does a complete install of the apps, then uninstalls them all and returns an error message saying that the package can't be installed. Is there something else I need to uninstall to allow the package I created to install successfully?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Help with Download error in Creative Cloud Student and Teacher Edition

I have been paying for the Creative Cloud Student and teacher editions of the Adobe suite. I have two laptops. The cloud application installed fine in both, but I could not download the apps into my preferred machine, receiving a "Download Error" for my pains. The other laptop, with its small memory size, was not suitable for the programs and has recently crashed and passed on! So now I'm still left with half of my year's commitment to go and have still not been able to benefit from the programs. i have tried every which way to get them on my main computer, taking advice from the net but to no avail. This is all I get:

Hi Deian,
Are you on a managed network. Please refer the knowledge base article: http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html.
You may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

I'm recent Creative Cloud member and logged-in. In the past I downloaded photoshop but now when I a

I'm recent Creative Cloud member and logged-in. In the past I downloaded photoshop but now when I atempt to use Creative Cloud Manager I receive an error message and a notice to contact customer service?

Hi There - can you tell me what error message you recieve? when you say creative cloud manager - are you referring to the "adobe application manager?" One suggestion is to navigate to http://creative.adobe.com and log on with your Adobe ID, then click on "apps" menu and select the product you want to install - you can choose Photoshop even if you already have it, this will potentially upgrade your Adobe Application Manager if it is out of date and may resolve the issue for you.
thanks,
Todd

Creative Cloud - Illustrator and Application Manager

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