Creative cloud installer clashed while downloading

Question

Dear Adobe,
Week before I get a notification from my creative cloud asking me to update my creative cloud, I having trouble updating it and a get error message but I can't recall the error message and it closed, after since then I can't launch my creative cloud app, once I launched creative cloud it closed automatically. Then I thought reinstall might help, so I uninstall creative cloud desktop app and reinstall it with adobe installer I downloaded from adobe website.
It can't download any further and it clashed without any error message prompt, I can't search anything from internet, can anyone help?
I been trying this for a week, adobe can  you please look into this issue? Thank you very much.

Answer 1

I have just successfully resolved this issue via Adobe Live Chat. 
Below is the pasted transcript of the chat which might help others experiencing the same issues. 
Thank you for contacting Adobe.
A representative will be with you shortly.
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with 'Poulomi'
Poulomi: Hello. Welcome to Adobe Technical Support.
Poulomi: Hi Greig .
GM: Hello
Poulomi: As I understand you are unable to reinstall the CC desktop app. Is that correct ?
GM: Yes, correct
Poulomi: Thank you for confirming.
Poulomi: I will be glad to help you with this issue.
Poulomi: I apologize for the inconvenience caused.
Poulomi: May I know if you are getting any error message ?
GM: No, no displayed error, the progress dialog box just disappears
Poulomi: Okay.
Poulomi: Please close all the adobe applications running including the CC desktop app.
GM: I have nothing running
Poulomi: Okay.
Poulomi: Click on finder, ---> press Shift+Command+G to open "Go to Folder"
Poulomi: Type as " ~/library "  and Click on Go.(with ~Symbol).
GM: ok
GM: done
Poulomi: Then navigate to Application support.
GM: yep
Poulomi: Then go to Adobe folder and delete  OOBE and AAMupdater folder from there.
GM: Done that
Poulomi: Just to confirm have you deleted both OOBE and AAMupdater folder ?
GM: yes
Poulomi: Click on finder click on Finder---> press Shift+Command+G to open "Go to Folder"
Poulomi: Type as " /library " and Click on Go.(without ~Symbol)
GM: done
Poulomi: Please be informed that /library and ~ /library are two different location so just to confirm are you in /library ?
GM: Yes I believe so
Poulomi: Then navigate to Application support.
GM: ok
Poulomi: Then go to Adobe folder and delete  Adobe application manager, OOBE, AAMupdater folder from there.
GM: OK, done
Poulomi: Just to confirm the three folders : Adobe application manager, OOBE, AAMupdater folder  are deleted ?
GM: Yes
Poulomi: Press Shift+Command+A from the keyboard.
Poulomi: Go to Utilities.
GM: OK
Poulomi: Delete the Adobe application manager, Creative Cloud folder from there.
GM: OK done
Poulomi: Run the cleaner tool from the below link and clean the creative cloud desktop app/ Adobe application manager.Select the option CC and CS6 and then you will get the option creative cloud desktop app.
Poulomi: Click here.
GM: There's no option for either, I tried this step previously
Poulomi: May I know if you have selected the option CC and CS6 ?
GM: Yes I have
Poulomi: Okay.
Poulomi: May I know the first option that you are getting after selecting  the option CC and CS6 ?
GM: Premiere Pro CC 2014
Poulomi: Okay.
Poulomi: Close the cleaner tool.
Poulomi: Now, click on the below link and download the creative cloud desktop app .
Poulomi: Click here.
GM: OK, - "downloading CC desktop"
Poulomi: Once downloaded, please install it.
GM: running it now
Poulomi: Okay.
Poulomi: May I know the status ?
GM: Progress bar is at 50%
GM: it has normally disappeared by now
Poulomi: Okay.
Poulomi: Let me know if you face the same issue .
GM: The app has reinstalled
Poulomi: Great!!
Poulomi: Now, launch it and sign in.
Poulomi: Then click on the apps tab and let me know if you can see the apps list there .
GM: It's just spinning at the list of apps
Poulomi: Okay.
GM: however at the bottom it states its syncing files
Poulomi: Please wait for some time as it takes time for the apps to load.
GM: It' still syncing but the apps list has now loaded successfully
Poulomi: Excellent !!
GM: Thank you Poulomi
Poulomi: Now, you can go ahead and install the apps from the apps tab of the CC desktop app.
Poulomi: You are most welcome!
Poulomi: I am happy that your issue has been resolved in the first contact.
Poulomi: Its my pleasure to assist you. Is there anything else I may help you with .
GM: Yes, lots of updates to do.. Thanks for your time, Much appreciated.
Poulomi: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
GM: May I ask is this whole process documented on the support website?
Poulomi: I am sorry the whole process might not be on the website however you can copy and paste the chat to follow the troubleshooting process.
Poulomi: You are most welcome!
Poulomi: Do you have any more questions for me ?
GM: No, that's all - thanks once again.