Creative Cloud Installer does not complete installation
Hey Folks,
I've been trying to install Creative Cloud, but the install stops mid way through installing the Adobe Application Manager. The Adobe Application Manager folder appears in the Utilities Folder, but has nothing in it. I then get this message.
I've tried Uninstalling Adobe Creative Cloud, but even the Uninstaller hangs in the end and the window wont disappear.
I've used the AdobeCreativeCloudCleanerTool and then tried reinstalling after restart.
I've tried installing the stand alone version of the Adobe Application Manager with the same results. i.e. the the installer stops short.
I also tried starting a new admin account on my computer and tried installing CC with the same results.
As per advice from another post I tried changing the Library\Application Support\Adobe\OOBE folder name.
I've also tried an exorcism, pouring boiling water into my lap and waving chicken feet over my computer, but no dice!!!
Any tips or advice would be greatly appreciated. I'm on Mac 10.8.2.
Cheers,
Dave
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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mapped file 000000000d00c000-000000000d2f9000 [ 2996K] rw-/rwx SM=COW /private/var/folders/*/*.csstore
-->
MALLOC_TINY 000000007be00000-000000007c000000 [ 2048K] rw-/rwx SM=COW
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0 libobjc.A.dylib 0x962b20a7 objc_msgSend + 23
1 com.apple.CoreFoundation 0x90b9089f _CFAutoreleasePoolPop + 47
2 com.apple.AppKit 0x97989180 -[NSApplication finishLaunching] + 745
3 com.apple.AppKit 0x97988ab0 -[NSApplication run] + 143
4 libcef.dylib 0x04603e17 0x43f9000 + 2141719
5 libcef.dylib 0x0460361c 0x43f9000 + 2139676
6 libcef.dylib 0x046376f8 0x43f9000 + 2352888
7 libcef.dylib 0x0465011e 0x43f9000 + 2453790
8 libcef.dylib 0x04636d6a 0x43f9000 + 2350442
9 libcef.dylib 0x0447022f 0x43f9000 + 487983
10 HEX.dylib 0x0437ec2a HEXMessageProcessor::runLoop(std::string const&) + 378
11 HEX.dylib 0x043517e8 0x434f000 + 10216
12 HEX.dylib 0x0438661d HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
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15 NXGCore.dylib 0x00275753 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 435
16 NXGCore.dylib 0x0027636e ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 302
17 com.adobe.acc.AdobeCreativeCloud 0x000b04b5 start + 20085
18 com.adobe.acc.AdobeCreativeCloud 0x000b44d5 start + 36501
19 com.adobe.acc.AdobeCreativeCloud 0x000ac9d9 start + 5017
20 com.adobe.acc.AdobeCreativeCloud 0x000ab98a start + 842
21 com.adobe.acc.AdobeCreativeCloud 0x000b096e start + 21294
22 com.adobe.acc.AdobeCreativeCloud 0x000ab675 start + 53Jeff,
thanks for the suggestion. I see your point, I actually tried to use uninstallers, but PS CC 2014 uninstaller throws off an error (not specific, unfortunately). I think I try to do a complete erase, followed by clean installation of Mac OS X, followed by manual re-installation of my apps and will just move my docs from full backup I made before migration.
Any idea what actually may have caused the problem? What I see is CC app installer going through initialization, then it is downloading something for a short time then it just disappears. Greyed out icon of CC app briefly appears in menubar then it is gone. All Adobe crash logs as well as diagnostic logs generated during this time are not that informative. Looks like a few of the threads crash very soon after initialization…
thanks again for the time you took to answer
Jacek
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